Barcalays

EXECUTIVE SUMMARY
This project report on Job satisfaction of the employees in Pioneer eSolutions Private
limited consists of the Company’s profile, its SWOT Analysis, data collection of the
company’s Key Functional Areas with respect to various departments of the company and
collection of data on the level of job satisfaction of the employees in the company-
Pioneer eSolutions Private Limited through the use of a questionnaire on job satisfaction.
The project further consists of the analysis of the data collected and presented on the job
satisfaction of the employees in the company and also the functional analysis of the
company on the basis of its Key Functional Areas.
The project is then concluded with the findings of the study, practical experience gained
by the trainee in the Company and the suggestions made on the basis of findings and
observation of the trainee.
Chapter-1: COMPANY PROFILE
The first chapter of the project report consists of the profile of the company, nature of the
company, organizational structure, leadership team of the company, size of the company,
market share and position of the company and the sources of data collection.
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Chapter-2: SWOT ANALYSIS OF THE COMPANY
The second chapter of the project consists of the SWOT Analysis of the company. SWOT
stands for Strengths, Weaknesses, Opportunities and Threats of the company. It further
consists of the Unique Selling Point (USP) of the company.
Chapter-3: DATA COLLECTION AND PRESENTATION
The third chapter of the project report consists of the collection of data on the company’s
Key Functional Areas and the collection of data on the level of job satisfaction of the
employees in the company and the presentation of the data collected through the use of
pie charts
Chapter-4: FUNCTIONAL ANALYSIS OF THE COMPANY
The fourth chapter of the project report consists of the analysis of the data collected and
presented on the level of job satisfaction of employees in the company through the use of
charts and the functional analysis of the company.
Chapter-5: SUMMARY AND CONCLUSIONS
The fifth chapter is the conclusion part of the project report which consists of the findings
of the study, the practical experience gained in the company, uniqueness of the company
and the suggestions made on the basis of findings of the study.
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CHAPTER-1:COMPANY PROFILE
1.1. Profile of the Company
1. Pioneer eSolutions Pvt. Ltd. is a Multi-National Company having its Head
Office in Gurgaon and Branch Offices in DELHI.
2. Pioneer eSolutions and its associates, a global innovation and technology services
group that helps our beneficiaries to imagine and utilize services over the
connected world. Bringing together the deep understanding of delivery oriented
approach and ICT expertise in a creative manner for user experience process of
design firm frog.
3. Pioneer eSolutions Group provides a unique portfolio of innovation capabilities
that seamlessly combine consumer insights, strategy, design, process engineering
& reengineering and systems integration.
4. Pioneer eSolutions is one of the fastest growing players in the e-Governance
sector in India. Over a short span of its operations in this domain, Pioneer
eSolutions has developed a track record of developing software applications for
government organizations, consulting, automation, rollout of e-Governance
services projects to facilitate Government to Citizen (G2C), Citizen to
Government (C2G), Government to Government (G2G), Government to Business
(G2B), and Government to NGO (G2N) services.
1. eGovernance services.
2. IT/ICT enables services sector.
3. Business process outsourcing.
4. Manpower outsourcing.
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5. Software development and standardization.
5. The Branch Office of Pioneer eSolutions Pvt. Ltd. where the trainee has
undergone 45 days summer training is in DELHI whereas the HEAD
OFFICE of the Company is GURGAON.
Thus, the complete address of the Branch Office where the trainee has
undergone training is as follows:
COMPANY ADDRESS:New Delhi
Pioneer eSolutions Pvt. Ltd.
R-12,Upper Ground Floor,
Ansal Chamber -2,
Bikaji Camaplace,R.K Puram
New Delhi - 110066.
COMPANY WEBSITE:
www.pioneer-e-solutions.com
COMPANY CONTACT NO:
011-41616867
011-64646867
Company has its Head Office in GURGAON.
Company Type: Privately Held
Company Size: Over 120 employees
Head office: GURGAON (Haryana)
Industry Type: Information and Communications Technology
Founded: 2012
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As the Head office of Pioneer eSolutions Pvt. Ltd. is located in Gurgaon. Thus, the Head
office address is as follows:
The Gurgaon office address is as follows:
Gurgaon Corporate
Pioneer eSolutions Pvt. Ltd.
Opp.Air Force School,
Old Delhi Road, Gurgaon-122001(Hr)
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1.2. Nature of the Organization and its business
1. Pioneer eSolutions Private Limited has grown from a specialist in software
development and support set up in the year 2012 to an end-to-end IT solutions
provider for Government of Pan India and US Government .
2. Pioneer is primarily focused on e-Governance projects in India that is growing
at a triple digit growth rate every year and off-shoring solutions ranging from
strategy consulting, business analysis, project management, software
development, software implementation, maintenance and support.
3. Pioneer is operating out of Gurgaon, and development office for Government of
India projects in New Delhi, Pan India.
4. Pioneer views its people as their greatest assets and guide them towards
accomplishment through constant support, training and cooperation in a safe
environment, resulting in high employee retention. They also encourage team
work and motivate our people to collaborate in the growth of the company.
5. Pioneer is a 9001, 2008 certified company by ISO.
6. Some of the clients of Pioneer e Solutions Pvt. Ltd. are as follows:
1. Tata Group.
2. Department of Electronics and Information Technology.
3. Ministry of Finance.
4. Ministry of Foods.
5. Ministry of Water Resources.
6. Ministry of Rural Development.
7. Ministry of Tourism.
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1.3. COMPANY’S VISION AND MISSION
VISION OF THE COMPANY
We believe in a start from “As is and achieve “To Be” state within the timeline.
MISSION OF THE COMPANY
Pioneer eSolutions Private Limited is dedicated to providing the people, services and
solutions our clients need to meet their information technology challenges and business
goals.
1. Work to understand the needs and requirements of our clients before proposing a
solution.
2. Develop responsive proposals that provide cost-effective solutions to our clients
needs.
3. Deploy the right of people and products to deliver value-added services and solutions
to our clients.
4. Follow-up on the quality of our services and solutions to our clients.
5. Appreciate the trust that our clients put in us as we work with them to improve their
business and information technology.
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1.4. SERVICE RANGE OF THE COMPANY
Since the Company is not into product dealing, but into providing services to its
Government clients, the product range of the company is not applicable here.
Pioneer e Solutions Pvt. Ltd. being a vendor of its Government clients
supplies efficient manpower to the Government for undertaking e-Governance projects.
Their line of business and line of thought goes hand in hand with the trends of global
eGovernance scenario to bring in best practices into domestic eGovernance initiatives.
This includes the following areas of their expertise but not limited to only this much.
Their outsourcing model is geared toward delivering powerful business results. Pioneer
offers complete IT outsourcing for clients by creating a strategic interdependent
relationship and allows corporations, that have been frustrated by high cost, inflexible
and incomplete solutions for IT outsourcing, a compelling alternative. Pioneer ITO not
only delivers a complete cost effective IT outsourcing solution, but also allows clients to
leverage Pioneer’s IT experience, scalability and infrastructure to achieve growth and
qualification enhancement.
Services provided by the company are:
1. eGovernance practice modeling and implementation
2. Manpower consultancy, people development and
outsourcing
3. Software development and related services
4. Facility management and vendor management services
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5. Business consulting to represent the services across the
value chain of ICT industry.
1.5. SIZE (in terms of manpower and turnover) OF THE

ORGANISATION
1. In terms of size of the manpower of Pioneer eSolutions, the Company consists of
around 200 employees.
2. The DELHI office consists of over 80 employees.
3. Pioneer’s team comprises of 120 + experienced professionals and management
team to deliver right solutions to the client. Their team works on the reduction of
operation cost allowing the customers to focus on their strategies and core
competencies.
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1.6. ORGANISATION STRUCTURE OF THE COMPANY
1. The organisation structure of the company from the Externel viewpoint is as
follows:
2. The company has its HEAD OFFICE in Gurgaon and its BRANCH OFFICE in
Delhi .
3. The organisation structure of the company from the Internal viewpoint is as
follows:
TOP LEVEL MGMT.
Senior management, executive management, or management team is generally a team of
individuals at the highest level of organizational management who have the day-to-day
responsibilities of managing a company or corporation, they hold specific executive
powers conferred onto them with and by authority of the board of directors and/or the
shareholders. There are most often higher levels of responsibility, such as a board of
directors and those who own the company (shareholders), but they focus on managing the
senior or executive management instead of the day-to-day activities of the business. The
executive management typically consists of the heads of the firm's product and/or
geographic units and of functional executives such as the chief financial officer, the chief
operating officer, and the chief strategy officer. In Project Management, senior
management is responsible for authorising the funding of projects.
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Top Management and Key Personnel Positions in a Business
As you develop your business plan, a “management team” needs to be pulled together,
with serious thought given to the key positions that need to be filled and who should fill
them.
The path of least resistance should be avoided - that is, placing close friends and relatives
in key positions simply because of who they are. There are two criteria to justify placing
someone in a position on your management team. First, does the person have the training
and skills to do the job? Second, does the person have the track record to prove his/her
talents?
Often, a management team evolves over time. Members of your team may wear several
hats until the company grows and the company can afford the additional team members.
A large business may have some or all of the following positions.
Top Management Positions
1. Chief Executive Officer (CEO) or President -- This person will be the driving
force behind the company; he or she will make things happen, put together the
resources to support the company and take the product to the market place.
2. Chief Operating Officer (COO), Whether called an organizer, an inside manager
or an operations person, this person is the one who will make sure company
operations flow smoothly and economically. He or she is responsible for making
certain that necessary work is done properly and on time. An understanding of
details of the business and an enjoyment of handling details are necessary.
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3. Marketing Manager -- Few businesses can be successful without marketing their
products to the customer. The individual in this slot must have both marketing and
industry experience.
4. Chief Financial Officer (CFO) You may wish to establish two positions or
combine both roles into one. The responsibility of one role is to seek money; that
is, to look for investors and deal with banks, lenders, etc. This function also could
be assigned to another team member, such as the CEO or the General Manager.
The responsibility in the Controller role is to manage money and watch over the
assets of the company. It is not uncommon to have the same individual seek
money and manage money.
5. Production Manager -- Good production managers with specific industry
knowledge and experience are sometimes difficult to find.
The term “Levels of Management’ refers to a line of demarcation between various
managerial positions in an organization. The number of levels in management increases
when the size of the business and work force increases and vice versa. The level of
management determines a chain of command, the amount of authority & status enjoyed
by any managerial position. The levels of management can be classified in three broad
categories:
1. Top level / Administrative level
2. Middle level / Executors
3. Low level / Supervisory / Operative / First-line managers
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Managers at all these levels perform different functions. The role of managers at all the
three levels is discussed below:
MIDDLE LEVEL MGMT
Comprises of managers who head specific departments (such
as accounting, marketing, production) or business units, or who serve as project
managers in flat organizations. Middle managers are responsible for implementing
the top management's policies and plans and typically have two management levels
below them. Usually among the first to be slashed in the 'resizing' of a firm, middle
management constitutes the thickest layer of managers in a traditional (tall pyramid
shaped) organization.
LOWER LEVEL MANAGEMENT
The organizational tier for supervisors positioned directly above non-
managerial employees. Lower management in a business generally oversees
the performance of employees working on line tasks in managerial positions such
as foreman, line boss, shift boss, section chief, head nurse or sergeant.
Also called supervisory personnel or first level managers.
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ORGANISATION
CHAIRMAN
DIRECTOR
CHIEF EXECUTIVE
OFFICER
HR ACCOUN
HEAD T -ING
HEAD
Hr
Executive Accounting
Executive
CHIEF
OPERATING Executive
OFFICER
Delivery Business
Head Development
Head
Delivery Operation
Manager Manager Business Sales
Development Manager
Manager
Figure No. 1.1: Organizational structure of Pioneer e Solutions Pvt. Ltd.
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1.7. MARKET SHARE and POSITION OF THE COMPANY IN THE
INDUSTRY
1. The market share of Pioneer e Solutios Pvt. Ltd. in the e-governance sector in
software development is over 62%.
2. The market share of the company in the manpower sector is over 50%.
3. And, the market share of Pioneer e Solutions in the roll out sector is over 90%.
Pioneer has over five empanelments with NICSI, largest in terms of number by a single
organisation.
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1.8. PRESENT LEADERSHIP
1. Leadership Team
As a part of the leadership team of Pioneer eSolutions Pvt. Ltd., it consists of the
following:
1.1. Rahul Kumar: Founder and Group CEO
Rahul is a seasoned entrepreneur for over two years. He started Paradigm InfoTech in
2012, Pioneer e solutions in 2012 and has growing Paradigm group since then.
1.2. Puneet Grover: Business Development Head, COO
Puneet Grover has eight years of experience in IT industries.He has been with Paradigm
group since its foray into E-governance and is a key player in its growth and success
He is the head of E-governance and operation, steering its growth through providing
global vision, strategic direction to its executive management team.
1.3. Niladri Bhusan: Head of e-Governance
Niladri Bhusan has five years of experience in the E-Governance field. He has worked in
executive management roles with focus on corporate strategy steering its growth through
providing global vision, strategic direction to its executive management team.
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2. During the summer training, the trainee has communicated with the employees of
different levels over there. Their names are as follows:
1. Mr. Rahul Kumar
2. Mr. Puneet Grover
3. Ms.Tanisha
4. Mr. Niladri Bhusan
5. Mr.Amit Kumar
6. Ms. Dhakshita Yadav
7. Mr.Puneet Sharma
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1.9. SOURCES OF DATA COLLECTION
1.PRIMARY DATA
Primary data is a data which is created for the first time and there is no previous
source available.
"Primary data" are data collected for the need at hand and is more reliable and up to
date.
2.SECONDARY DATA
Secondary data is a readily available data like data from trade directories, statistics
from websites etc. In Dissertation Literature review is done through secondary data
which includes the contents such as theories, models, compilation, research findings
by some other scholar etc.
Secondary data analytics involves identifying "secondary data sources" to solve a
new problem and then the ability to re-purpose that data.
Secondary data are data that were collected for another reason but is being re-
purposed to address the need at hand.
(a) The data collected about the Company profile, nature of the Comapny, Company
Vision and Mission, size of Company in terms of manpower and turnover,
organization structure of the Company and market share and position of the Company
in the industry have been extracted from the Company website and through face to
face communication with its employees.
(b) Source of Data Collection- Primary Source .
(c) Sample size- 25.
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CHAPTER-2: SWOT ANALYSIS OF THE COMPANY
SWOT analysis of the company
2.1. Strengths and Weaknesses of the company
2.11.) Strengths of the Company are:
1. Quick and quality service delivery by the company to its respective clients.
2. Effecient decision making.
3. Thorough and reliable control of the management over its operations.
4. Comfortable and friendly working environment.
5. Company stands up with a very qualified, experienced and reliable human capital
who are very much willing and capable of handling and taking care of their roles
and responsibilities in the organisation.
6. Adaptability to changes and changing working environment in the organisation.
7. Flexibility in business approach to accommodate unique requirements of the
customers.
2.12.) Weaknesses of the Company are:
1. Infrastructure needs to be improved and make advanced.
2. Less space in the organization(in terms of square feet).
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2.2. Opportunities and Threats to the Company
2.21.) Opportunities to the Company are:

1. Intensive management development plans to establish operation overseas.
2. Its quick and reliable service delivery to its clients (NIC and NICSI) through
the hard working and efficient human capital in the organisation, the
Company opens many new, attractive and profitable growth opportunities for
itself in the ling run.
3. Thus, the Company- Pioneer e Solutions Pvt. Ltd. has a value proposition
being a supplier of a range of efficient and experienced manpower and has
gained a competitive advantage over its competitors.
2.22.) Threats to the Company are:
1. Threats are often viewed and faced by any organisation from its competitors.
2. The competitors of Pioneer eSolutions Pvt. Ltd. are as follows:
1. E- centric.
2. Que Consultants
3. M/s IAP
4. IBM.
5. Microsoft.
6. Paradise Infotech.
7. HCL Infosystems Ltd.
8. CMC Ltd.
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2.3. BEST PRACTICES or USP OF THE COMPANY
1. The Unique Selling Proposition (USP), or Unique Selling Point, is
a marketing concept first proposed as a theory to explain a pattern in successful
advertising campaigns of the early 1940s. The USP states that such campaigns made
unique propositions to the customer that convinced them to switch brands.
2. Theodore Levitt, a professor at Harvard Business School, suggested that,
"Differentiation is one of the most important strategic and tactical activities in which
companies must constantly engage."
3. The term has been used to describe one's "personal brand" in the marketplace.
Today, the term is used in other fields or just casually to refer to any aspect of an
object that differentiates it from similar objects.
4. The USP of Pioneer eSolutions Pvt. Ltd. is that it has great potential to make
governance more transparent and participatory by providing a range of expert
professionals to its Government clients who contribute their best efforts towards the
success of eGovernance projects.
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CHAPTER-3: DATA COLLECTION AND PRESENTATION
3.1.DATA COLLECTION
Collection of data regarding Company’s key functional areas
The Company Pioneer eSolutions Pvt. Ltd. where the trainee has undergone 6 weeks
summer training is a private Company. It is into eGovernance. Thus, the Company
provides manpower to its clients, which are- NIC and other Indian Government
Ministries for working on various eGovernance projects of the Indian Government.
Such employees hired by Pioneer, work off-site on the client location which are
Government Ministries but are on payroll of the vendor Company itself,i.e, Pioneer
eSolutions Pvt. Ltd. and the Company is basically into Human Resources. Some of the
clients of the Company are as follows
1. Tata Group.
2. Department of Electronics and Information Technology.
3. Ministry of Finance.
4. Ministry of Foods.
5. Ministry of Water Resources.
6. Ministry of Rural Development.
7. Ministry of Tourism.
The other key functional areas of the Company are Business Development(Sales),
Accounts, Operations and IT.
The data collected in each key functional area of the Company are-
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1. BUSINESS DEVELOPMENT(BD)
The BD department of the Company is basically the SALES department. Their main task
is to bring eGovernance projects from their clients NIC and other Government Ministries
for the execution of eGovernance project work.
The BD department of the Company is also responsible for coordinating with the project
coordinators of their client site to keep a check over the flow of work done.
Some of the competitors of Pioneer eSolutions Pvt. Ltd. are as follows:
1.eCentric.
2.Que Consultants
3.M/s IAP
4.IBM.
5.Microsoft.
6.Paradise Infotech.
7.HCL Infosystems Ltd.
8.CMC Ltd.
They have the responsibility to coordinate with the other departments of the Company
intimating them about the requirements given to the Company by their clients, providing
other departments the work order number and its specifications. They have to keep
themselves updated with the quality and quantity of work done by the manpower
provided by the Company to their clients.
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2. HUMAN RESOURCES(HR)
The Company is basically into human resources, it supplies manpower to its clients-NIC
and other Government Ministries for working on eGovernance projects, who are
appointed by the Company for permanent basis or contractual basis and are on the payroll
of Pioneer eSolutions Pvt. Ltd. but are suppposed to work at the Company’s client site.
The HR department of the Company is given the requirement for a job position for
working on eGovernance projects of their Government clients. These requirements are
fulfilled when the suitable candidates who match the Job Description are selected by the
HR department after being shortlisted and selected by their clients. Such selected
employees are on the payroll of the Company itself and are required to work at the client
site. These eGovernance projects and their work order are brought to the Company by the
BD employees. The HR department is than informed about the work requirements by the
BD department.
The off-site employees of the Company are appointed for permanent or contractual basis
by the Government clients, and are on the payroll of Pioneer eSolutions Pvt. Ltd.
The payroll processing is done by HR department,wherein,the number of working days of
the off-site employees and the leaves taken by them is determined on the basis of the their
attendance sent by them to the HR department on monthly basis.
In terms of size of the manpower of Pioneer eSolutions, the Company consists of around
200 employees. The DELHI Branch Office consists of over 80 employees.
The HR department of the Company is responsible for issuing offer letter to the new
appointees of the Company. Also, the HR department issues releiving and experience
letter to its former employees, that too, both through mail and courier.
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3.ACCOUNTS
Since the Company provides manpower to its Government clients as per the requirement
and Job Description given by thm to the Company, the off-site employees of Pioneer are
on the payroll of Company’s Delhi Branch office.
The Accounts department has to coordinate with the HR department for the receipt of the
attendance of Company’s off-site employees, since the attendance of such employees is
sent o the HR department. On the basis of their attendance for a particular month, their
salary is made for a month in the basis of their number of working days, half working
days taken by them and the number of leaves taken by them in a month. If there is any
delay in the receipt of the attendance of the off-site employees of the Company, their
salary gets delayed as well.
The salary processing of the off-site employees of eCentric is done by the Accounts
department of the Delhi Branch Office through the use of a software called Electronic
Clearing Service or ECS.
4. OPERATIONS
The Operations department keeps a check over the work done by the Company in each
department by coordinating with them. They have the responsibility of keeping the back-
up of the work done by the Company. The task performance activity is initiated by the
Operations department of the Company.
This department ,thus, maintains the data of all other departments of the Company by
coordinating with them by keeping record of the work done by them.
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5. INFORMATION TECHNOLOGY
Since all the work in most of the Organizations, whether large or small, is done through
IT now-a-days. Employees in the Company are more reliable on using computers and
internet for performing their tasks than by doing them manually.
Companies use computers instead of registers and documents to save their important and
confedential information, which if kept in files and registers are prone to damage and
theft.
Also, Intranet and Extranet facilities have made place for themselves in the
Organizations.
Many softwares are developed by the programmers as Company’s Intranet and Extranet
to enable the employees of the Company to do their work with much ease and reliability.
Intranet is the internet connection within the Company that can be accessed by the
members of the Company only.
Extranet is the internet connection between the Company and its stakeholders,i.e,
customers, clients, creditors, etc.
The access to the Company’s Extranet can be based on a username and password or an IP
address.
5.1. The Company feeds all the relevant data of its employees and all its
confedential data regarding the Company and its employees through a software
called MANAGEMENT INFORMATION SYSTEM or MIS. This Intranet
facility through the MIS software can be accessed by the Company members
through an employee username and password. Dealing with MIS is done by all
the departments of the Company, since one or the other information is required by
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all the departments for attendance, joining formalities, issuing them releiving and
experience letter, payment of salary to the employees, or to update their latest
information because the Company maintains the Master Data of its employees for
further references as well.
5.2. The salary of the off-site employees of the Company are made through the
software called as ELECTRONIC CLEARING SERVICE OR ECS.The
Electronic Clearing Service (ECS) is an electronic mode of payment for
transactions that can be used for making bulk payments or receipts. This facility is
used by Companies for making bulk payment of amounts towards distribution of
dividend, interest, salary, pension, etc., or for bulk collection of amounts towards
telephone / electricity /water dues, tax collections, loan installment repayments,
periodic investments in mutual funds, insurance premium etc. This is normally for
bulk transfers from one account to one or many accounts or vice-versa. ECS
payments can be initiated by any institution (called ECS user) who have to make
bulk or repetitive payments to a number of beneficiaries.
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3.2. DATA COLLECTION AND PRESENTATION ON THE LEVEL
OF JOB SATISFACTION OF EMPLOYEES IN THE COMPANY
1. Data Collection
1.1. The topic of the project report of the trainee was Job Satisfaction in the employees in
Pioneer eSolutions Private Limited.
1.2. The sample size taken for the research was 25. The data on the level of job
satisfaction of employees in the company where the trainee has undergone six weeks
summer training has been collected through the distribution of questionnaire on job
satisfaction to the employees of the Company.
1.3. The questionnaire consists of 12 questions in the form of statements on the job
satisfaction level of the employees of the Company- Pioneer eSolutions Private
Limited. The questionnaire has been prepared on Likert Five point Scale.
1.4. After the data has been collected through the use of the questionnaire, all the
statements have been presented in the form of questions along with its responses
presented through the pie-charts along with their interpretations.
1.5. The objective of the study is to determine the level of job satisfaction of the
employees in Pioneer esSolutions Private Limited. The sample size taken was 25.
These 25 respondents were the on-site employees of the Company.
1.6. The questionnaire on the job satisfaction of employees in Pioneer eSolutions Private
Limited has been attached at Annexure.
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2. Research Methodology
TOPIC OF THE RESEARCH
Job Satisfaction of the employees in Pioneer eCentric Solutions Private Limited.
RESEARCH PROBLEM
To know the level of job satisfaction of the on-site employees in Pioneer eSolutions
Private Limited..
SAMPLE SIZE OF THE RESEARCH
The sample size taken for the study is 25. These 25 respondants are the on-site employees
of the Company-Pioneer eSolutions Private Limited, where the trainee has completed the
six weeks summer training.
SAMPLING AREA
The study has been conducted by the trainee at the Company itself and among the on-site
employees of the Company-Pioneer eSolutions Private Limited.
RESEARCH OBJECTIVE
1. To study the level of job satisfaction of the employees working in Pioneer
eSolutions Private Limited.
2. To determine the factors which helps the trainee to understand the factors which
affect the level of job satisfaction of the employees working in the Company.
RESEARCH INSTRUMENT
A self designed questionnaire on the topic of the research-Job Satisfaction of the
employees in Pioneer eSolutions Private Limited, has been used to collect the data which
consists of 12 questions framed on Likert Five Point Scale
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STATISTICAL TOOLS USED
The statistical tools used to analyze the data collected were frequency distribution and
pie diagrams.
LIMITATIONS OF THE STUDY
1. The study has been conducted at the Company-Pioneer eSolutions Private Limited
through the distribution of self-designed questionnaire on Job satisfaction to
determine the factors responsible for satisfying the employees of the Company.
the employees were quite hesitant to give true responses and cthis might affect the
reliability of the study conducted.
2. The sample size taken for the research is 25, which includes the on-site employees
of the Company. The sample size taken is neither too large nor too small. Thus,
the responeses per indiviual is expected to differ in case the sample size increases.
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3. Data Presentation
Q.1. Do the employees in the Company feel encouraged to come up with new and better
ways of doing things?
STRONGLY AGREE AGREE
Number of Employees- 8 Number of Employees-17
Table No.3.1
Figure No.3.1
Interpretation
32% of the employees strongly agreed that they feel encouraged to come up with new
and better ways of doing things in the Company and the remaining 68 % of the
employees agreed that they feel encouraged coming up with new and better ways of
doing things in the Company.
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Q.2. Do the work done by the employees in the Company gives them a feeling of
personal accomplishment?
STRONGLY AGREE AGREE NEUTRAL
Number of Employees-7 Number of Employees-16 Number of Employees-2
Table No.3.2
Figure No.3.2
Interpretation
28% of the employees strongly agreed that the work done by them gives them a feeling of
personal accomplishment, 64% of the employees agreed that the work done by them
gives them a feeling of personal accomplishment and the remaining 8% of the employees
neither agreed nor they disagreed with the statement that the work done by them gives
them a feeling of personal accomplishment.
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Q.3. Do the employees in the Company have required tools and resources to do their job
well?
Table No.3.3
Figure No.3.3
Interpretation
Eight per cent of the employees of the company strongly agreed that they have been
provided with the required tools and resources to do their job well in the company, 72%
of the employees only agreed that they have been provided with the required tools and
resources to do their job well in the company and the remaining 20% of the employees
neither agreed nor they disagreed with the statement that they have been provided with
the required tools and resources to do their job well in the company.
33
Q.4. Do the employees in the Company feel that they have clearly defined quality goals
to perform their roles and responsibilities well?
Table No.3.4
Figure No.3.4
Interpretation
20% of the employees of the Company strongly agreed that they have clearly defined
quality goals to perform their roles and responsibilities well, 64% of the employees
agreed that they have clearly defined quality goals to perform their roles and
responsibilities well and the remaining 16% of the employees neither agreed nor they
disagreed with the statement that they have clearly defined quality goals to perform their
roles and responsibilities well.
34
Q.5. Do the employees feel that their Company does an excellent job of keeping its
informed about the matters affecting them?
Table No.3.5
Figure No.3.5
Interpretation
24% of the employees strongly agreed that they feel that their Company does an excellent
job of keeping its employees informed about the matters affecting them, 52% of the
employees only agreed with the statement and the remaining 24% of the employees
neither agreed nor they disagreed with the statement that their Company does an
excellent job of keeping its employees informed about the matters affecting them.
35
Q.6. Are the employees of the Company able to correct the problem up to their client’s
satisfaction, when their clients are dissatisfied?

Table No.3.6
Figure No.3.6
Interpretation
24% of the employees strongly agree that they are able to correct the problem up to their
client’s satisfaction, when their clients are dissatisfied and the remaining 76% of the
employees agreed that they are able to correct the problem up to their client’s satisfaction,
when their clients are dissatisfied.
36
Q.7. Do the employees understand why is it important for the Company to value diversity
in their workplace as the employees working in the Company differ in their age, gender,
race, culture, etc?
Table No.3.7
Figure No.3.7
Interpretation
44% of the employees strongly agreed that they understand why is it important for the
Company to value diversity in their workplace as the employees working in the Company
differ in their age, gender, race, culture, etc and the remaining 56% of the employees
agreed that they understand why is it important for the Company to value diversity in
their workplace as the employees working in the Company differ in their age, gender,
race, culture, etc.
37
Q.8. Do the employees feel that their job makes good use of their skills and abilities?
Table No.3.8
Figure No.3.8
Interpretation
Eight per cent of the employees strongly agreed that they feel that their job makes good
use of their skills and abilities, 56% of the employees agreed that they feel that their job
makes good use of their skills and abilities and the remaining 36% of the employees
neither agreed nor they disagreed with the statement that they feel that their job makes
good use of their skills and abilities.
38
Q.9. Do the employees feel that their Supervisor’s Manager visibly demonstrates a
commitment to quality of work done in the Company?
Table No.3.9
Figure No.3.9
Interpretation
32% of the employees strongly agreed that their Supervisor’s Manager visibly
demonstrates a commitment to quality of work done in the Company, 52% of the
employees agreed that their Supervisor’s Manager visibly demonstrates a commitment to
quality of work done in the Company and the remaining 16% of the employees neither
agreed nor they disagreed with the statement that their Supervisor’s Manager visibly
demonstrates a commitment to quality of work done in the Company.
39
Q.10. Are the employees informed by the Management about the activities going on in
the Company?
Table No.3.10
Figure No.3.10
Interpretation
20% of the employees strongly agreed that they are informed by the Management about
the activities going on in the Company and the remaining 80% of the employees agreed
that they are informed by the Management about the activities going on in the Company.
40
Q.11. Are the employees of the Company satisfied with the level of their involvement in
the decisions that affect their work?
Table No.3.11
Figure No.3.11
Interpretation
16% of the employees strongly agree that they are satisfied with the level of their
involvement in the decisions that affect their work, 64% of the employees agreed with the
statement that they are satisfied with the level of their involvement in the decisions that
affect their work and the remaining 20% of the employees neither agreed nor they
disagreed with the statement that they are satisfied with the level of their involvement in
the decisions that affect their work.
41
Q.12. Are the employees satisfied with the opportunity to get a career advancement
option available in their Company?
Table No.3.12
Figure No.3.12
Interpretation
12% of the employees of the Company strongly agree that they are satisfied with the
opportunity to get a career advancement option available in their Company, 44% of the
employees agreed that they are satisfied with the opportunity to get a career advancement
option available in their Company and the remaining 44% of the employees neither
agreed nor they disagreed with the statement that they are satisfied with the opportunity
to get a career advancement option available in their Company.
42
CHAPTER-4: FUNCTIONAL ANALYSIS OF THE COMPANY
4.1. DATA ANALYSIS
This section of the chapter 4 of the project consists of the analysis of the data collected
and presented by the trainee on the topic of the project- Job Satisfaction in Pioneer
eSolutions Private Limited.
The data has been collected on the tasks done by different functional areas of the
company, i.e. in Business Development, Human Resources, Accounts, Operations and
Information Technology.
The data has also been collected to study the level of job satisfaction of the employees
working in the Company through the use of a questionnaire framed on Likert Five Point
Scale.
The sample size taken for the research is 25. Thus, the questionnaire was filled up by 25
employees of different departments of the Company.
The analysis of the data collected and presented through pie charts in the chapter 3 is as
follows-
1. Out of the 25 employees of the Company more than half of the employees belong
to the age group of 20-30 and the remaining employees belong to the age group of
30-40.
2. Almost all the employees of the Company have completed their post graduation
except the few ones who are either pursuing their post graduation or have only
done their graduation.
3. The ratio of male and female employees of the Company is 5:3.
43
4. The key functional areas of the Company are Business Development, Human
resources, Accounts, Operations and Information technology.
5. All the employees of the Company agree that they feel encouraged to come up
with new and better ways of doing things, i.e. they are keen on adopting new and
innovative ideas of doing their work so that their work does not become
monotonous and leads to boredom. Also, if the company goes along with the
concept of change and innovation in its technology, HR practices and strategies
and brings change in the workplace in a positive manner then people will not
resist to changes as they will understand that the change is for their betterment.
This mutual co-operation between the Company and its employees leads to job
satisfaction among the employees of the company.
6. Majority of employees agree that their work gives them a feeling of personal
accomplishment. And if this is the case, it indicates that the employees are
satisfied with their work and are able to cope up with work stress thus, leading to
job satisfaction among the employees of the Company.
7. Majority of employees of the Company agreed that they have required tools and
resources to do their job well except the few employees who gave neutral
response which indicates that some employees of the Company might not be
satisfied with the work related facilities provided to them by the Company or
might not be having adequate amount of resources to perform their task well.
Provision of at least basic work related facilities to the employees is a must to be
followed by the Companies so that they can perform their work properly and
produce good results of their work to the Management. Provision of work related
44
facilities to the employees by the Company is a must and affects the job
satisfaction level of the employees.
8. Employees of the Company must be well aware of the Company’s vision and
mission. If the employees are well informed about their job description as per the
goals and objectives of the Company then the employees will be able to perform
better as they would be clear of their work-related goals and will determine on
their own in what ways is their performance going to affect the Company and
their level of job satisfaction in the long run. As per the analysis on the data
presented, maximum employees of the Company feel that they have clearly
defined quality goals to perform their roles and responsibilities well.
9. According to the data presented, many of the employees of the Company feel that
their Company does an excellent job of keeping its employees informed about the
matters affecting them. The ratio of the employees opinion on the same is 3:1, i.e.
majority of employees feel that they are being informed about the matters
affecting them by the Company and in concern with the rest of the employees
who gave neutral responses, the Company should improve its communication
process and take steps to inform their employees about the matters relating and
affecting to them which will help them to perform better and will increase their
level of job satisfaction.
10. Employees of the Company agree that they are able to correct the problem up to
their client’s satisfaction, when their clients are dissatisfied which increases their
level of job satisfaction and motivation as well. The clients of the Company are
NIC and Government Ministries.
45
11. Employees of the Company understand that it is important for the Company to
value diversity in their workplace as the employees working in the Company
differ in their age, gender, race, culture, etc. In every workplace across the nation,
people have are different with each other in one or the other aspect. Especially if
we talk about India, people here belong to different states and regions possessing
different culture, background, experiences, values, etc, thus, these factors need to
be considered by the Companies when dealing with their manpower so that they
do not feel offended by the Company on any of the above mentioned grounds.
12. A job with such job description where employees are able to show their skills and
abilities to the Company increases the motivation level of the employees as they
feel that their knowledge and skills are of use and relevance to the Company and
the Company values their potential to work effectively and efficiently. Making use
of one’s skills in performing the tasks efficiently is one of the factors which
motivates employees and leads to job satisfaction among them. Thus, many
employees of the Company feel that their job makes good use of their skills and
abilities except the few who needs to be given more challenging tasks so that they
become satisfied with their work and do not leave the Company.
13. Employees of the company feel that they are informed by the Management about
the activities going on in the Company so that they know what is to be done by
them and do not feel alienated from the Management of the Company. this feeling
of belongingness makes them feel attached to their Company and they perform
well understanding that their work is directly or indirectly going to affect the
performance of the Company in a positive or a negative manner.
46
14. As mentioned in the above analysis, many employees of the Company feel that
their Company does an excellent job of keeping its employees informed about the
matters affecting them. The level of satisfaction of the employees of the Company
with the level of their involvement in the decisions that affect their work also
affects their level of job satisfaction in the Company as they are the ones who
have to do their part of job and they have the right to speak for their rights. Both
the points are inter-related and fulfillment of both of them will increase the level
of job satisfaction of the employees of the Company.
15. The ratio of the satisfaction level of the employees of the Company in context
with their opportunity to get a career advancement option available in their
present Company is 3:2. Employees usually look for more challenging work
related activities so that they can wider their scope of career advancement and
enhance their performance in the Company. They either look for increments in
their salary or promotions. Thus, the Company should provide its capable
employees with career advancement opportunities so that it increases their
motivation level and sense of responsibility to do their work better. This leads to
job satisfaction among the employees of the company.
47
4.2. FUNCTIONAL ANALYSIS OF THE COMPANY
1. Human Resource
The HR department of the Company is given the requirement for a job position for
working on eGovernance projects of their Government clients. These requirements are
fulfilled when the suitable candidates who match the Job Description are selected by the
HR department after being shortlisted and selected by their clients. Such selected
employees are on the payroll of the Company itself and are required to work at the client
site. The off-site employees of the Company are appointed for permanent or contractual
basis by the Government clients, and are on the payroll of Pioneer eSolutions Pvt. Ltd.
2. Business Development
The BD department of the Company is basically the SALES department. Their main task
is to bring eGovernance projects from their clients NIC and other Government Ministries
for the execution of eGovernance project work.
The BD Department has to win over its competitots to grab the projects from the client
sof the company. Some of the competitors of Pioneer eSolutions Pvt. Ltd. are as follows:
1.E- centric.
2.Que Consultants
3.M/s IAP
4.IBM.
5.Microsoft.
3. Accounts
The Accounts department is responsible for the salary maintenance of the company’s off-
site employees.
48
The salary processing of the off-site employees of eCentric is done by the Accounts
department of the Delhi Branch Office through the use of a software called Electronic
Clearing Service or ECS.
The Accounts department has to coordinate with the HR department for the receipt of the
attendance of Company’s off-site employees, since the attendance of such employees is
sent o the HR department. On the basis of their attendance for a particular month, their
salary is made for a month in the basis of their number of working days, half working
days taken by them and the number of leaves taken by them in a month.
4. Operations
This department maintains the data of all other departments of the Company by
coordinating with them by keeping record of the work done by them. They have the
responsibility of keeping the back-up of the work done by the Company. The task
performance activity is initiated by the Operations department of the Company.
5. Information Technology
The Company feeds all the relevant data of its employees and all its confedential data
regarding the Company and its employees through a software called MANAGEMENT
INFORMATION SYSTEM or MIS. Use of MIS enables the company to make reports on
the basis of data colected at the lower level of management and then in the decision
making process at the top level of the management. The salary of the off-site employees
of the Company are made through the software called as ELECTRONIC CLEARING
SERVICE OR ECS. Electronic Clearing Service (ECS) is an electronic mode of payment
for transactions that can be used for making bulk payments or receipts.
49
CHAPTER-5: SUMMARY AND CONCLUSIONS
A. FINDINGS OF THE STUDY
The findings of the study done by the trainee on the level of job satisfaction of the
employees of the Company- pioneer eSolutions Private Limited, after the data being
collected through the use of questionnaire on employee job satisfaction and presented
through the use of pie charts are as follows-
1. The employees of the company either belong to the age group of
20-30 or 30-40.
2. Out of the 25 employees of the company, maximum employees
have completed their post-graduation.
3. The ratio of the male and female employees of the Company is 5:3.
4. The employees of the Company feel encouraged to come up with
new and better ways of doing things.
5. The work done by the majority of employees of the Company
gives them a feeling of personal accomplishment, thus, increasing
their level of motivation and job satisfaction in the Company and
for the rest of the employees who gave neutral responses, the
company must identify their needs and make a way for them to
accomplish their goals properly which leads to personal
accomplishment.
6. The tools and resources have been provided to the employees of
the Company to do their job well. For the rest of the employees,
who gave neutral responses the Company should make efforts to
50
provide them work related tools and resources so that their work
does not get affected.
7. Employees of the Company feel that they have clearly defined
quality goals to perform their roles and responsibilities well.
8. Majority of employees of the Company feel that their Company
does an excellent job of keeping its employees informed about the
matters affecting them and the rest of them who gave neutral
responses, the Company needs to improve its communication and
decision-making process.
9. The employees of the Company able to correct the problem up to
their client’s satisfaction, when their clients are dissatisfied.
10. The employees understand that it is important for the Company to
value diversity in their workplace as the employees working in the
Company differ in their age, gender, race, culture, etc and the work
culture and climate is maintained in the workplace accompanied by
team work and coordination within all departments of the
Company.
11. The employees feel that their job makes good use of their skills
and abilities and for the ones who neither agreed nor disagreed
with the statement, the Company needs to provide them with
challenging and skill based job so that they can bring out their
abilities and become capable of holding managerial positions in the
Company.
51
12. Many of the employees feel that their Supervisor’s Manager
visibly demonstrates a commitment to quality of work done in the
Company.
13. The employees are informed by the Management about the
activities going on in the Company.
14. The ratio of the employees of the Company who feel satisfied and
dissatisfied with the level of their involvement in the decisions that
affect their work is 4:1.
15. Some of the employees are satisfied with their opportunity to get a
career advancement option available in their Company and some
are not sure about them getting opportunity of good career
advancement.
52
B. LESSONS LEARNT
1. EXPERIENCE OF TRAINING IN THE COMPANY
1. The experience of working in the Company by the trainee as a part of the summer
training was nice and overwhelming. The work environment of the Company was
pleasant and comfortable.
2. The employees working over there in the Company were helpful, knowledgeable
people who were also keen on supervising the trainee on various work related
methods and share their knowledge on their work responsibilities as apart of their
job description in the Company.
3. In the initial days of training, the trainee was given theoretical knowledge about
the people working over there in the Company and their roles and responsibilities
in the Company as per their designation.
4. The trainee was given training under the accounts department of the Company
wherein the trainee was given the responsibility of making the salaries of
Company’s off-site employees.
5. The working conditions of the Company were good and satisfactory. The
employees were provided with the work-related facilities to its employees.
6. The doubts and queries of the trainee were welcomed and answered by the
employees working over there and they were cooperative enough to help and
guide the trainee in preparing the project report as well.
7. Considering everything, the training went successfully and the knowledge gained
over there in the Company as a trainee was satisfactory.
53
2. PRACTICAL KNOWLEDGE GAINED IN THE COMPANY
The trainee has completed the six weeks summer training in Pioneer eSolutions Private
Limited. The trainee worked in the Company as an Accounts trainee where the training
was provided to the trainee primarily for making the salary of off-site employees of the
Company.
The trainee was provided the training to work on software called as Electronic Clearing
Service (ECS). ECS is software which is a part of Company’s Management Information
system (MIS) to make salaries of the employees.
The Electronic Clearing Service (ECS) is an electronic mode of payment for transactions
that can be used for making bulk payments or receipts. This facility is used by Companies
for making bulk payment of amounts towards distribution of dividend, interest, salary,
pension, etc., or for bulk collection of amounts towards telephone / electricity /water
dues, tax collections, loan installment repayments, periodic investments in mutual funds,
insurance premium etc.
This is normally for bulk transfers from one account to one or many accounts or vice-
versa. ECS payments can be initiated by any institution (called ECS user) that have to
make bulk or repetitive payments to a number of beneficiaries.
54
3. UNIQUENESS OF PRACTICES IN THE COMPANY
1. Group dynamics is followed in the Company.
2. Effective leadership along with effective communication followed in the
Company by the Management and the employees of the Company.
3. Employees of the company are willing to learn new ways and aspects of
performing their tasks.
4. Changes initiated by the top management are accepted by the middle and lower
level management in the Company with a positive approach to achieve their
individual and organizational goals.
5. There is fixation of responsibility for the work performed by the employees in the
Company as everyone is clear of their roles and responsibilities towards
themselves and towards the company.
55
C. SUGGESTIONS
The suggestions on the basis of trainee’s observation and analysis of the data collected
and presented in the previous chapters on the level of job satisfaction of the emp0loyees
of the Company are as follows-
1. The employees of the Company should be given a feeling of personal accomplishment
by providing them with more challenging jobs to enhance their skills and knowledge and
provide them the opportunity to show their hidden caliber.
2. The job related facilities provided to the employees should be improved so that their
work is not hampered and for those who do not feel satisfied with the tools and resources
provided to them, the Company needs to identify and fulfill their wants because if the
employees are satisfied only then they will be able to put in their hard work and best
efforts to accomplish their assigned task and goals.
3. The communication process should be improved as there are few employees who feel
that the Company does an average job of keeping its employees informed about the
matters affecting them and their communication flow should be improved so that the
employees are aware of the matters affecting them.
4. The level of involvement of the employees in the decisions that affect their work
should be increased as they have the right to ask for their necessary work-related
requirements from the Company.
5. The career advancement opportunities of the employees in the Company should be
enhanced so that the employees do not become job hoppers as a result of job
dissatisfaction.
If the employees feel that they do not have any further growth prospects in their present
Company, then they are expected to leave the Company in search of another job which
56
will provide them career growth opportunities in future, thus, increasing their job
satisfaction level from the new job.
57
REFERENCES
WEBSITES
1. www.pioneer-e-solutions.com
2. http://en.wikipedia.org/wiki/Organizational_structure
3. http://kalyan-city.blogspot.com/2011/05/levels-of-management-top-middle-
and.html
4. http://www.ask.com/question/what-is-primary-and-secondary-data
5. http://www.rediff.com/business/report/what-is-electronic-clearing-
service/20110708.htm
6. http://www.businessdictionary.com/definition/management-information-system-
MIS.html
7. http://corporatedir.com/company/pioneer-e-solutions-private-limited
8. http://pioneer-e-solutions.com/
9. http://opencorporates.com/companies/in/U72900HR2012PTC046503
58
ANNEXURE 1
Dear Respondent
I, Manish Singh, an MBA student of Gitarattan International Business School, GGSIPU,

New Delhi, is undergoing six week Summer Training in the Pioneer eSolutions Private
Limited for the purpose of preparing my Summer Training Project Report on the topic-
Job Satisfaction.
Following given are few questions on the topic of my Project for the evaluation of Job
Satisfaction level of the employees in the Company- Pioneer eSolutions Private Limited.
I kindly request you to give me your opinion by filling-up the questionnaire, which will
help me to complete this Summer Training Project Report.
The information given by you will be kept confidential and will be used only for this
project work.
NAME:
AGE (please tick mark): 20 Years - 30 Years ( )

31 Years - 40 Years ( )
41 Years - 50 Years ( )
GENDER (please tick mark): MALE ( )

FEMALE ( )
PROFESSIONAL
QUALIFICATIONS (please tick mark): UNDER GRADUATE ( )
GRADUATE ( )
POST GRADUATE ( )
MONTHLY INCOME (please tick mark): Rs.5, 000-Rs.10, 000 ( )

Rs.11, 000-Rs.20, 000 ( )
Rs.21, 000-Rs.30, 000 ( )
Rs.31, 000-Rs.40, 000 ( )
Rs.41, 000-Rs.50, 000 ( )
Rs.51, 000-Rs.60, 000 ( )
59
Below are certain questions, which speak about the Job Satisfaction level of the
employees in the Company.
Please take a few minutes to tell us about your job and how the organization assists you.
S.No. Questions Strongly Disagree Neutral Agree Strongly

Disagree Agree
1 2 3 4 5
1 I feel encouraged to come up with
new and better ways of doing things.
2 My work gives me a feeling of

personal accomplishment.
3 I have the tools and resources to do

my job well.
4 On my job, I have clearly defined

quality goals.
5 The Company does an excellent job of

keeping employees informed about
matters affecting us.
6 When a client is dissatisfied, I can

usually correct the problem to their
satisfaction.
7 I understand why it is so important for

my Company to value diversity (To
recognize and respect the value of
differences in race, gender, age, etc.)
8 My job makes good use of my skills

and abilities.
9 My Supervisor’s Manager visibly

demonstrates a commitment to quality.
10 I am informed by the Management

about the activity going on in the
organization.
11 I am satisfied with my involvement in
60
the decisions that affect my work.
12 I am satisfied with the opportunity to

get a career advancement option
available in this company.
Thank You for your co-operation.
61

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EXECUTIVE SUMMARY

company on the basis of its Key Functional Areas.

observation of the trainee.

Chapter-1: COMPANY PROFILE

consists of the Unique Selling Point (USP) of the company.

Chapter-3: DATA COLLECTION AND PRESENTATION

Chapter-4: FUNCTIONAL ANALYSIS OF THE COMPANY

charts and the functional analysis of the company.

Chapter-5: SUMMARY AND CONCLUSIONS

and the suggestions made on the basis of findings of the study.

1.1. Profile of the Company

1. Pioneer eSolutions Pvt. Ltd. is a Multi-National Company having its Head

Office in Gurgaon and Branch Offices in DELHI.

connected world. Bringing together the deep understanding of delivery oriented

design firm frog.

3. Pioneer eSolutions Group provides a unique portfolio of innovation capabilities

that seamlessly combine consumer insights, strategy, design, process engineering

& reengineering and systems integration.

4. Pioneer eSolutions is one of the fastest growing players in the e-Governance

eSolutions has developed a track record of developing software applications for

government organizations, consulting, automation, rollout of e-Governance

services projects to facilitate Government to Citizen (G2C), Citizen to

Government (C2G), Government to Government (G2G), Government to Business

(G2B), and Government to NGO (G2N) services.

2. IT/ICT enables services sector.

3. Business process outsourcing.

undergone 45 days summer training is in DELHI whereas the HEAD

OFFICE of the Company is GURGAON.

undergone training is as follows:

COMPANY ADDRESS:New Delhi

Pioneer eSolutions Pvt. Ltd.

R-12,Upper Ground Floor,

Ansal Chamber -2,

Bikaji Camaplace,R.K Puram

New Delhi - 110066.

COMPANY CONTACT NO:

Company has its Head Office in GURGAON.

Company Type: Privately Held

Company Size: Over 120 employees

Head office: GURGAON (Haryana)

Industry Type: Information and Communications Technology

office address is as follows:

The Gurgaon office address is as follows:

Pioneer eSolutions Pvt. Ltd.

Opp.Air Force School,

Old Delhi Road, Gurgaon-122001(Hr)

1. Pioneer eSolutions Private Limited has grown from a specialist in software

development and support set up in the year 2012 to an end-to-end IT solutions

provider for Government of Pan India and US Government .

2. Pioneer is primarily focused on e-Governance projects in India that is growing

strategy consulting, business analysis, project management, software

development, software implementation, maintenance and support.

3. Pioneer is operating out of Gurgaon, and development office for Government of

India projects in New Delhi, Pan India.

accomplishment through constant support, training and cooperation in a safe

environment, resulting in high employee retention. They also encourage team

5. Pioneer is a 9001, 2008 certified company by ISO.

6. Some of the clients of Pioneer e Solutions Pvt. Ltd. are as follows:

2. Department of Electronics and Information Technology.

5. Ministry of Water Resources.

6. Ministry of Rural Development.

VISION OF THE COMPANY

MISSION OF THE COMPANY