CREDIT & COLLECTION DEPARTMENT - BALANCED SCORECARD

FINANCIAL
1 200M target for equity including penalties & interest
2 90-95 % collection efficiency for current dues
3 1 year advance HOA dues for move-in clients
4 100% warehousing of checks from PNB to RCBC
INTERNAL BUSINESS PROCESS
1 certificate of full payment or issuance timely
2 500 pesos automatic penalty charge if no payment was made
in due date
3 strict implementation of issuing credit memo for pull out &
holding fee
4 no payment, no pull out policy
5
generate report/bounced report for collecton based on the
RCBC real time report emailed day after the clearing date

6 strict cancellation of accounts w/ no PDC

7
check custodians should be authorized to collect checks for
new reservations w/ no PDCs & w/ closed checking account

8 policy on delinquent equity for move-in clients (disconnect

water)
9 strict cancellation of delinquent accounts w/ no LTS
10 align check date vs. due date-3 days posting of cleared check
for creco monitoring
ARTMENT - BALANCED SCORECARD
REMARKS
16M/month excluding new acct

Effective Dec 2019

REMARKS
okay with AR

to discuss w/ marketing

Creco to give debit memo to A/R

can be included during orientation for client

as much as possible, check should be the mode of

payment not cash.