Provide the Absolute Best Service to Your Customers with CRM

Software

Tell me the number of people who have shifted to e-commerce sites for
their requirements, from ready-to-eat food to million-dollar yachts is now
being ordered online. Yes, this applies to the travel industry too. These
internet giants are a threat to every industry, but we all have that local
neighbourhood shop that we still go to. Have you ever wondered why?
Simple, because of the way they treat/treated us, because of the
connection we feel towards that establishment.

But how do you achieve this in today’s market, where there are plenty of
options to choose from and personal interactions becoming a thing of the
past?

This is where CRM software comes into play. A travel agent needs to
manage myriads of data and co-ordinate amongst hundreds of leads,
clients and vendors. Running a travel agency without a reliable,
comprehensive system can be a nightmare.

By implementing an effective CRM system you create a rapport with the

existing customers and ensure that you won’t have to work on getting
them again like new traffic, thus saving time and money on marketing.
With this rapport in place, the chances of your customers making
multiple/recurring purchases dramatically increase, and you can ensure
that they are not limited to being one-time purchases before perishing. By
effectively utilising a CRM you can make your customers feel welcome
even after the initial purchase, this instils a sense of loyalty towards your
brand.

Since the brand image is already created and a sense of loyalty is already
in place, customers will have something to relate to or look up to when
they make multiple purchases.

When all these steps are thoroughly implemented customers feel obliged
and happy to advocate your brand to their friends and family, thus your
business rises to success and permanence.

Affordability and accessibility still seem to be the factors obstructing

SMEs from implementing a CRM system, but what most SMEs don’t
seem to be aware of is the facts that there are plenty of simple, powerful
and affordable CRMs now available in the market.
TourCRMs is a robust CRM software designed specifically for travel
companies to achieve central access to all your client/vendor/supplier
data in a user-friendly interface from anywhere at any time.

Give your sub-offices access to enquiries meant for them only, while you
get a macro view of enquiries within each of your sub-offices.
Integrate multiple sales ids, phone numbers and landing pages to
TourCRMs pull enquiries of all sub-offices at one place. View all
enquiries categorized as per branch in real-time through a unified
dashboard.
Know which office is selling the maximum number of holiday packages
and which one is just an add-on expense for your business. Set targets for
each sub-office centrally via TourCRMs, and get notifications when
targets are not met. Dig deep inside the business of any branch whenever
and wherever you want and stay on top of all sub-offices.

Features of Tour CRMs

• Vendor/Supplier Management
• Contact Management B2B/B2C
• Enquiry Management
• Supplier Request Management
• Quotation Sharing On Whatsapp
• B2B/B2C Profile Management
• Mobile Application

TourCRMs offers enterprise-level CRM features at the fraction of a price

of other systems thus delivering the highest price-performance value ever
for CRM software.

Now let's see some ways in which TourCRMs can help your travel
business:

• will help you allow to achieve central access to all the data relevant
to your clientele in a user-friendly interface that can be accessed
from any location and at any time.
• Serves as a browser-based search and filter means that facilitates
travel information structuring and management.
• Allow you to be mobile and obtain access to databases from
portable devices, tracking sales activities even when you are on the
go.
• Can be easily integrated into the existing IT infrastructure and
provide efficient data exchange with exterior systems.
 • Automatic updates of valuable client details, booking data,
tourism-related statistics and reports.
• Communicate with your customers to create long-term
relationships and enhance customer loyalty.
• Follow up on quotes, check the status of bookings and set up
payment reminders.
• Allows storage of your leads in one place and provides the
provision to send targeted marketing emails to customers that need
more convincing to purchase.

Get TourCRMs Today to better understand customer needs, engage more

effectively, provide unparalleled service to build lasting brand loyalty and
generate more revenue.