Va oe Te Me Oe LeU Tourist Industry aeRO Angela Buckingham OL Lee ed“ATYOUR SERVICE English for the Travel and Tourist Industry Trish Stott Angela Buckingham OXFORD UNIVERSITY PRESSOXFORD (Great Clarendon Stret, Oxford ox 6D (Oxford University Press ia department ofthe University of Oxford, Iefirhers the University’s ebjctive of excellence in research, scholarship. and education by publishing worldwide in Oxford New York ‘Auckland Cape Town Dares Salaam Hong Kong Karahi ‘Kuala Lumpur Madrid Melbourne Mexico City Nairobi ‘NewDelhi Shanghsi Taipet Toronto ‘With offices in ‘Asgentina Austria Brazil Chile Czech Republic France Greece Guatemala Hungary Taly pan Poland Portugal Singapore South Korea Switzerland Thailand Turkey Ukzaine Vietnam ‘oxrorD and oxronD ENGLISH are registered trade marks of ‘Oxford University Press in the UK and in certain other counties (© Oxford University Press 1995, ‘The moral rights ofthe author have been asserted Database right Oxford Univesity Pres (maker) st published 1995 3009 2008 20072006 2005, ws No unauthorized photocopying Allights reserved, No pat of this publication may be reproduced stored in retrieval system, o transmitted, in any form or by any means, ‘without the prior permission in writing of Oxford University Press. fora expressly permitted by lw oF under terms agreed with the appropriate ‘eprographics rights organization, Enguiries concerning reproduction ‘ottsde the scope of the above shouldbe sent to the ELT Rights Departmen, (Oxford University Press atthe addres above You must not circulate ths book in any other binding or cover and yout mst impose this same condition on any acquirer ‘Any websites referred to inthis publication aein the public domain and their addresses ae provided by Oxord University Pres for information only. (Oxford University Press disclaims any esponsibility forthe content tsme13: 978 019 4513166 tsanea0: 0194515165, ‘Typeset in Palatino and Helvetica Printed in China ‘The authors would lke to thank the students and staff at Tokyo Air Travel College for their asistance during the ploing of this book ‘The pubsers woud Wheto thank he lowing fr terme end ‘asisanc: Experience Books, Sydney; Eckersley School of English Cover photographs by: Art Directors; James Davis Tavel Photography: ‘Zefa reere Library (UN) Led ‘The publishers woul eto hank the owing for persion o reproduce photograph Colorfc Pip Dunn Eye Ubiquitous; Greg Evans Intemational The Image Bank; James Davis Tavel Photography: Japan ‘Aisne; Japan National Tourist Office: Life Fle Photographic Library. ‘Oriental Hotel, Bangkok: Singapore Ailnes; South American Petures ‘Tony Stone Images Zefa ictare Library (UK) Iza ection photgrapy by: Rob Jes strats by: Gary Andrews: Matthew Bell Philip Burrows; Paul Dickinson; lan Moores; Geo Parkin: Technical Graphics Dept, OUPContents UNIT FUNCTION Day tintodnce peat caine i Introducing yourself Saying where people are from ‘Making a short welcome speech @iamasyouacr Tang people aout herbs 3 Talking about jobs and workplaces Crista cetaceans ‘Asking about the time n Telling the time ‘Talking about timetables Oo vraiiint teen pocqor mtn, (nate Rrenee Te Completing reservation details Requesting information politely © Don’t leave your bags on the bus Giving instructions politely 20 Dicrccrrarares espana lg ded zi Saying where things are Oren ating pee ai emacs i Giving information politely Asking for information. Taking a message © Would you like a window seat? ‘Asking people to do things 32 Understanding and dealing with tourists’ requests, e How was your day? Talking about the past 36 Asking someone about their day Orerararnee Cg ee Een a Taking orders Understanding orders © How will you be paying? Talking about money 4 ‘Asking about payment Changing money for someone SP serirentcae evened eect icp 3 Answering common questions asked by tourists, W rcgaerigoiniceogrartenri basagpeeeted aac z Describing tourist attractions © Shall I send you a brochure? Offering to help people 56 Understanding and dealing with tourists’ problems 9 commie Gee a Asking and answering interview questions Tapescripts a ‘Multilingual word list csMay I introduce myself? LISTENING Listen to four dialogs. Write the dialog number next to the correct picture. a e a LANGUAGE Look at the language we use to introduce ourselves. STUDY Speaker A Speaker B Good morning. I'm Akira Kambara. I'm Chris Bailey. Pleased to mect you, ‘Mr. Kambara. Excuse me. Are you Mrs. Lee? Yes, that's right. Hello, my name's Eduardo Vargas. Pleased to meet you. Hello, everyone! It’s nice to meet you! Welcome to Bangkok! Practice the introductions with a partner. Use your own names. Check your Pronunciation!LISTEN AND PRACTICE a Remember! Goad morning, Good afternoon, and Good evening are common ways of saying Hello. But Good night is only used in the sense of Goodbye. It never means Hello, Judy Wong is a tour company representative. She is meeting a tour group. Listen to the dialog. What does she say? Choose a or b in each pair below. The first one has been done as an example. 1 a Hi, everybody. ®Good morning, everybody. 2 a V’dlike to introduce myself. b May I introduce myself? 3 a I'mJudy Wong b My name is Judy Wong, 4 a [come from Taipei b I'm from Taipei. 5 a I'mthe tour rep for Eastern Tours. b I'm the tour rep for East-West Tours. 6 a Welcome to Taiwan b Welcome to East-West Tours. Listen again and repeat what Judy says.MORE Practice saying the names of the countries shown on the map. Check your PRACTICE _ pronunciation with your teacher. Can you add any countries to the map? Now make sentences using the cues below. Examples: F Julie / Australia F = female M Her name is Julie, She's from Australia, mate M Mark / Ireland His name is Mark, He's from Ireland. 1 F Berta / Mexico 9M David / the UK 2 F Elena / Turkey 10 M Ben / Australia 3M Roberto / Spain 11 M Mr. Lee / Malaysia 4 F Judy / New Zealand 12 M_ Mr Kim / South Korea 5 IM Scott / the USA 13 F Ana/ Venezuela 6 FE Miss Lim / China 14 F Fatima / Egypt 7 M Mr Yamamoto /Japan 15 M__ Victor / Argentina 8 F Ms. Kumat / Thailand 16 F Ms.Chen / Taiwan 6ACTIVITY You work for an American tour operator in one of its regional offices. Choose a card. You are meeting a group of tourists at the airport. Prepare a welcome speech. Follow these instructions. 1 Greet the tourists. 2 Introduce yourself, and say which city you are from. 3 Tell them your job and which company you work for. 4 Welcome them to your country. Work in small groups. Listen to each other. Then try the other cards. Check your pronunciation! Masako Morita ‘Miguel Martinez Se ee Ambassador Tours Outbound Travel ate Naha, Okinawa, Japan Masico, DF Alicia Diaz fiadise Voyager Travel ieee ed Caracas Taipei Taiwan ‘Venezuela Epic Te * Shireen Lim. Song Min Lee ‘pic Tours Atlas Travel Seoul : South Korea ‘Singapore SUMMARY Now youcan © Greet guests Say where people are from Good morning, everybody. Welcome t0 ... ‘She's from Ireland. © Introduce yourself @ Make a short welcome speech Tid like to introduce myself. My name is Vocabulary airport introduction tour operator city map tour rep company meet tourist greet tour company representative welcome introduce oneself tour groupWhat do you do? LISTENING __ Listen to five dialogs about jobs. Write the dialog number next to the correct ms picture. Oo Oo Oo LANGUAGE Study these questions and answers STUDY Question Answer What do you do? I'ma hotel receptionist. What does she do? She's a flight attendant. What do they do? They're waiters. Do you work in a restaurant? Yes, Ido. / No, I don't Does he work in New York? Yes, ie does. / No, he doesn't Do they work in a hotel? Yes, they do. /No, they don't Are you a waiter? Yes, Lam. / No, I’m not. Is he a bellhop? Yes, he is. / No, he isn't Are they receptionists? Yes, they are. / No, they aren't. Work with a partner. Take turns asking and answering questions about the pictures in the Listening.LISTEN AND PRACTICE o Listen to the dialogs and complete the sentences. 1 A What do you do? BI'ma_ 2A a bellhop? B No, -He'sa 3A Where iz B Ina hotel. I'ma 4 A______a travel clerk? B- Lwork in New York. 53 A Do you work ina _? B No, I work ina tourist ____— office. Listen again and repeat. Check your pronunciation! Now practice the dialogs with your partner.10 MORE With your partner, make questions and answers using the cues below. PRACTICE — Examples: You and Eduardo? / bar / Cancun? (Yes) Akiko? / airport / Japan? (No) A What do you and Eduardo do? ‘A What does Akiko do? B We work in a bar. B She works in an airport A Do you work in Cancun? ‘A Does she work in Japan? B Yes, we do. B No, she doesn't. 1 you? / hotel / Los Angeles? (Yes) 2 Ken? / restaurant / Hong Kong? (Yes) 3. Emily Wu? / travel agency / Taipei? (No) 4 Gloria and Miguel? / airport / Argentina? (Yes) 5 Yurlin? / hotel / Hong Kong? (No) 6 you and Akiko? / tourist information office / Okinawa? (Yes) 7 she? / exchange bureau / Thailand? (No) 8 you? / restaurant / Seoul? (No) 9 Hiroshi and Mayumi? / bar / Tokyo? (Yes) 10 you and Enrique? / a tourist information office / Monterrey? (No) ACTIVITY — These people work for an international company. They work all over the world! Work in pairs. Play the Who are you? game. Choose one of the people. Your partner guesses who you are. Take turns to ask “Are you ..2” and “Do you ...?” questions: A Are you travel clerk? B No, I'm not. A Are you a receptionist? B Yes, Tam. A Do you work in Mexico? B Yes, Ido, A Are you Cecilia Cortez? B Yes, Lam!Lidia Chang Cecilia Cortez tour guide receptionist Mexico SUMMARY Now youcan * Ask people about their jobs * Talk about jobs and workplaces What do you do? Twwork in a hotel. Vocabulary bar hotel tourist information office bartender (or barmaid) _receptionist tourist information officer bellhop restaurant travel agency exchange bureau tour guide travel clerk flight attendant waiter (or waitress) uWhat time does the next train leave? LISTENING — Write down the time you hear. The first one has been done as an example. 1 10:5 3 a 4 Now listen again and check your answers. Draw the times on the clocks below. LANGUAGE __Lookat the clock and examples below STUDY cobock afteripast 1010 10 after/past [ a quarter to. = q a quarter atter/past \ 2 / 200 Se — 20 alteripast 25 to m — 25 after/past half (past) Examples: 2:15 = two fifteen or a quarter after two 8:50 = eight fifly or ten to nine 740 = seven forty or twenty to eightNow practice saying these times. Op?%o® Look at how we use am, and p.m. am. = from midnight to just before midday pam. = from midday to just before midnight Example: 7:15 a.m. = seven fifteen a.m. f seven fifteen in the morning 7 a quarter after seven in the morning % adquarter after seven a.m. X LISTEN AND _ Listen to the cassette. Match the pictures, verbs, and times. Draw a line. The first PRACTICE one has been done as an example. leaves at is served from closes at arrives at © ‘opens at Listen again. Check your pronunciation!Work in pairs. Take turns to make your own examples. Use the pictures below: Say your sentences to your partner. Check your pronunciation! Example: Lunch is served front 12:30 p.m. ‘opens at closes at leaves at is served from arrives at & MORE PRACTICE Practice this conversation with a partner. ‘Travel clerk Customer Can help you? Yes, please. What time is the next train to Baltimore? Vl just check ... It eaves at 10:25 a.m, And what time does it arrive, please? Umm... Itarrives at 12:55 p.m. see. How much is a round trip ticket? Just a moment ... It’s $27 Isee. Thank you very much. You're welcome. Practice the conversation again, but this time change some of the answers. Use this information, Timetable: Trains from Washington, DC To: leaves arrives ences 8) ae Baltimore | 10:25am. | 1255pm. | $14.00 __| $27.00 Philadelphia | 9:40am. | 1:45pm. | $36.00 _| $70.00 NewYork | 7:10am. | 5:15pm. | $50.00 _| $98.00 NewHaven |6:30am. | 8.45pm. | $95.00 _| $188.00 “ACTIVITY Play this game in groups. Throw a dice and move your counter around the board. Ifyou land on a clock, the person on your left must ask: What time is it now? You must answer the question. If you make a mistake, miss a turn. The first person to land on Finish is the winner! SUMMARY Now youcan @ Askabout the time # Talk about timetables What's the time? ‘The train leaves at ten twen y-five in the morning. * Tell the time It's nine fifteen. Vocabulary afternoon evening morning time arrive Vil just check .. oneway _ timetable bank Just a moment open train breakfast leave post office bus lunch round trip clock midday serve close midnight store department storeLISTENING Listen to three dialogs. For each dialog, check the card (a or b) with the correct @ sinformation. 1aQ bO Room reservations Room reservations Name: Baughan Name: ‘Vaughan Room type: _ Single Room type: ___ Single ‘Arrival date: April ist Arrval date: April 6th ao bo] Room reservations Room reservations Name: Ms. Chang Name: Ms. Chang Room type: double with bath Room type: single with bath 3a bt Reservation Reservation ‘Mr. M. Stephens Name: Mr. M. Stephens Traveler's checks | | Method of payment: Credit card 1234 567 890 Card number: 1234 567 890 LANGUAGE Look at the questions we ask when we take reservations. STUDY Receptionist Guest What's your name, please? (It's) Smith When will you be arriving? (On) April 4th. For how many nights? Two nights, /Until.. What kind of room would you like? A single/double room with bath, please. How will you be paying? By Visa/Access/American Express. Cash. What's the card number, please? _‘It's 1234 567 890. Practice asking and answering the questions with a partner.LISTEN AND PRACTICE o First, fill in the blanks with questions from the Language study. Then, listen to the dialog and check your answers A I'd like to make a reservation, please. B Certainly, si, please? A Williamson, Bill Williamson. Bo Mr, Williamson? A July 12th, B For 2 A Until the 14th. B So that’s two nights. A Yes, two nights, B Adie A Asingle room with bath, please. B And Mr Williamson? A By Visa, B That's fine. 2 A It’s 0123 456 7890. B And what's your address, please? A It’s 1738 Lincoln Drive, Washington, D.C. 26676. B OK, Mr. Williamson, I can confirm your reservation. That's a single room for two nights from July 12th. A Thank you. Practice the dialog with a partner. Take turns being the clerk.5 18 MORE PRACTICE Work in pairs. Use the information in the dialog on the previous page to fill in the reservation form below. Then try to role-play the conversation without looking at the dialog, Take tums being the clerk. SE Corea Guest name: Arrival date: Number of nights: Room type: _ single with bath, double with shower Method of payment: cash traveler’s checks Visa Access: Amex card number: Address: Try the conversation again. This time use your own names, and change the other information. WORD STUDY Fill in the blanks to find the missing word. 1. Method of payment (4) 2and3 Another method of payment! (6, 4) 4 A room for one person (6) 5 Aska hotel to keep a room for you (7) 6 The giving of money for services (7) 7 A room for two people (6)ACTIVITY Play this game in groups. You are reservation clerks in a hotel. ‘Throw a dice and move your counter around the board. If you land on a square marked 2, you must ask the question politely. If you land on a square marked follow the instruction If you are right, go forward one square! If you make a mistake, miss a turn. ‘The first person to land on Finish is the winner. Ask the guest || for his/her Ack the guest | about the type of room he/she | Ask the guest. about payment SUMMARY Nowyoucan ¢ Make a room reservation ‘ Request information politely Td like to make a reservation, please. What's your name, please? '# Complete registration details What kind of room would you like? Vocabulary night (credit) card number confirm reference number with bath credit card reservation date room type double room single room guest That's fine. method of payment —_traveler’s check 19Don’t leave your bags on the bus LISTENING Listen to the cassette. What are they talking about? Write the dialog number next BH tothe correct picture. Name: .eE a fro: SEL fevigurree f[cunssiy J PATE: 2¢ ocr] | l[enre ay | [prime sid :20 | | [Serr isa | LANGUAGE _ Study these instructions. STUDY Don't leave your bags on the bus. Write your name and address on this tag, please. Please check in at least two hours before departure. Please have your boariting pass ready, Have your passport and visa ready. If you are speaking to someone, giving instructions can sound too direct. So remember — always say “Please!” 20LISTEN AND _ Listen and complete these instructions. ee 1 your bags on the tour bus. 2 your name and address on this tag, please. 3 Please________at least two hours before your flight. 4 Have your boarding pass 5 ___ immediately to gate 37. 6 _____leave any bags unattended. 7 Please_____the plane through door E. 8 Fasten your 9 Donot_________ until you are inside the terminal building. 10 ______your flight! Listen again and repeat the instructions. Check your pronunciation! MORE Where would you see these instructions? PRACTICE | Press button to operate a Ata reception desk 2 Please do not disturb b Ina hotel room 3 Do not lean out of the window ¢ Outside an elevator 4 Please check out before 11 a.m. d Outside a hotel room 5 Ring for service e Ina train Now put the words in the correct order to make instructions for these situations. not Do photographs take 6 © 8 off entering Take shoes before your 9 ticket the from machine your Buy the not on Do grass walk eee ee eee 10 at key desk Leave front your the¢ WORD STUDY Now you can give people instructions on how to use things ~ for example, public telephones. Look at the pictures below and fill in the blanks with these words: Finally First Next Then (Check any new words in the Word list at the back of your book.) , pick up the receiver. , insert coins, When you finish your conversation, replace the receiver. | ||} | | 22 ACTIVITY Play this game in pairs. Take turns tossing a coin and move around the board. Decide which side of the coin is “Heads” and which side is “Tails”. Heads = move one square. Tails = move two squares, When you land on a square, look at the picture and say the instruction. For example: Do not take photographs. Please check in 2 hours before your flight. Look at the examples in this unit again if you need help. Use your imagination!SUMMARY Now youcan + Give instructions politely Please fasten your seatbelts. Vocabulary atleast bag, board boarding pass building, check in check out departure elevator enjoy fasten flight gate immediately outside passport plane put ready reception desk seatbelt smoke tag terminal through unattended 23Is there a bank near here? LISTENING — What do these symbols mean? Match the words and symbols. One has been done for youas an example. [B] the restaurant O the bar Ly the swimming pool second floor C the telephones the exchange bureau ea Now listen. Where is each place? Draw a line to the correct floor in the hotel, as in the example. Work with a partner. Take turns asking and answering questions about places in the hotel. Example: A Where's the restaurant, please? B It's on the second floor. SG LANGUAGE Study these pictures. sTUDY next to across from in front of behind on the left om the right go straight 90 past turn left fake the first right turn right at the bank take the second left 2Now look at the plan of the shopping malll below and study these examples. ‘A Where are the telephones? B They are on the third floor, across from the elevators. ‘A Where is the exchange bureau? B Go straight through the mall, past the fountain. It’s on the left, across from the sandwich bar. LISTEN AND Listen to the information clerk in the shopping mall telling people where things PRACTICE are. Where are these places? 1 thecarrentaloffice 4 the pizza parlor 2 the drugstore 5 the lost and found office 3 the bus stop Listen and write a number on the plan. ‘Work with a partner. Take turns asking and answering questions about places in the shopping mall. Example: A Where's the bookstore? B It’s on the third floor, next to the restrooms,26 MORE PRACTICE Look at this map of Sydney. ) WA a coumss | |@ YT Ug ne eo a Vue v LI ey — a “ aE Huge Le Sy Source: Experience Books, Sydney Match the tourists’ questions with the answers on the next page. All the tourists are at Centrepoint. The first one has been done as an example. 1 Excuse me. How do get to Wynyard Park from here? 2. Excuse me. Where's the Theatre Royal? 3. I'm looking for the New South Wales Travel Centre. Do you know where it is? 4 Can you help me? How do I get to Martin Place station from here? 5 Excuse me. Is the All Nippon Airways office near here? 6 Excuse me. Is there a post office around here?(J Well, go down Market Street and take the second right onto George Street. Go straight down George Street until you see it on your left. J Ob it's really near here. Turn left out of Centrepoint, take the first left, then go left again onto King Street, and it's on your right. [0 Go straight down Market Street, take the third right and go straight down York Street. It’s near the bus station, on your right. ( Yes. Turn right out of here, take the first right, keep going until you get to Martin Place, then turn left and you'll see it on your left. It's really big, Right. Go left down this street, take the second left, then the second right, and you'll see it in front of you on Martin Place. (J OK. Go left out of here, take the first left, then go straight across King Street. When you get to Martin Place, you'll see it on the corner across the street from you. ACTIVITY — Study the map again. In pairs, take turns asking for and giving directions. Ask three questions each. This time, your starting point is the General Post Office. SUMMARY Nowyou can ¢ Give and understand directions Where's the exchange bureau? Go straight through the mall, past the fountain. Say where things are IVS on the let, across from the sandwich bar. Vocabulary art gallery excuse me shopping mall bookstore fountain station bus stop Jost and found office swimming pool car rental office main telephone comer parking lot theatre (US theater) drugstore restrooms until entrance 7Who’s calling, please? LISTENING Listen to the telephone conversation and fill in the blanks. o A Good morning, Oriental Hotel, Bangkok. Can I help you? B Hello. A to the General Manager, please? he’s not here at the moment. a message? B Yes, please. Mr. Lopez, Roberto Lopez. ask him to call me after 3 p.m. today? A Certainly, Mr. Lopez. your number? 8 247 1033. A Thank you. him the message. Day Monday Date May 17th Time 1015 ‘o_General Manager From Mr. Lopez Message Please call him after 3 p.m. today. TeINo:_247 1033 Listen to the cassette again. Work with a partner. Practice the dialog above with the same intonation as the voices on the tape. Take turns being the clerk.> LANGUAGE _ Study this telephone language. Check any words you don’t know in the Word list. STUDY Work in pairs. Test each other! Cover the column on the right. Take turns reading the receptionist aloud. Can your partner remember the response? When you have practiced all of them, change partners and try one more time. LISTEN AND Put the following sentences in the correct order to make a telephone conversatio: PRACTICE _ between a receptionist (R) and a caller (C). The first one has been done as an example. (BR rmsorry. Mrs. Chang isn’t here at the moment. (CO € It's |-A-C-K-S-ON. I'm staying at the Renada Hotel. (7 R The Renada Hotel? Could I have your number? (1 € Thank you. Goodbye. R Certainly, sir. Could you spell that, please? LIC ¥es, it’s 43 66 21. [J R I think she'll be back this afternoon. Can | take a message? LJ € Could I speak to Mrs. Chang, please? [i] R Good afternoon. Minata House. How may I help you? € Yes, please. Could you ask her to call me? My name is Mr. Jackson. CD R Goodbye. Cl € Do you know what time she'll be back? (OR Thank you very much, Mr. Jackson. I'll give her the message. Now listen and check your answers. ‘Work with a partner. Turn to the tapescript on page 70 and practice the conversation. Check your pronunciation! 29MORE = Work in pairs. Take turns being A and B. Practice the conversation below. If you PRACTICE _ need help, look at the Language study on page 29 again Student A You are a receptionist at the Plaza Hotel. Answer the telephone and take a message. Write it on the notepad. 2 i i a 3 i Student B Telephone the Plaza Hotel and ask to speak to Mr. Morrison. If you can’t speak to him, leave a message. Student A Student B Answer the telephone. Good morning, Plaza Hotel. Can ‘Ask to speak to Mr. Morrison. Yes, please. Could I speak fo. ? Tell the caller that he is out of his room. Ask if the caller wants to leave a message. Say yes. Say that you want Mr. Morrison to call you. Ask for the caller’s name and number. Reply. ‘Ask how the caller spells his /her name. Reply. Tell the caller that you will give Mr. Morrison. the message as soon as possible. ‘Thank the receptionist and finish the call. WORD STUDY _ Find the missing words. Use them to fill in the crossword. Across 2 4 He'll be... at four o'clock. 5 Person who answers the phone in a hotel. 8 She's on another ... 9 Could you ... him a message, please? Down 1 CanTtakea 3 I'll put you 6 Could she ... me after five o'clock, please? 7 Could you .. your name, please?ACTIVITY Use the information on the cards to make telephone conversations with your partner. Take turns being the receptionist. Don’t forget to write down the message! SUMMARY Now youcan ‘+ Answer the telephone politely Ask for information Good morning. Can Thelp you? Could you spell that, please? + Give information politely + Take a message T'm sorry. He's not here at the moment. Can I take a message? 31HOOT) Angela is a Singapore Airlines check-in clerk. Look at the list of things she has to do when she checks in a passenger. They are in the wrong order. Try to put them in the correct order. The first one has been done as an example. (CJ Tell the passenger when the flight will start boarding. (] Ask if the passenger wants a window seat. (J Ask the passenger to put his/her bags on the scales. [1] Ask to see the passenger's passport and ticket. (1) Ask if the passenger has any hand luggage. Now listen to the dialog and check your answers. LANGUAGE _ Study these requests and responses. STUDY Check-in clerk Passenger May I'see your passport and tickets, please? Sure. Here you are. Could you put your bags on the scales, please? OK. Would you fill out this name tag and attach it to your bag, please? Sure. Do you have a pen? Can you go straight through to the Departure Lounge now, please? Yes. Thank you very much. Work in pairs. Test each other! Cover the column on the left. Take turns reading the answers aloud. Can your partner remember the polite request?e LISTEN AND PRACTICE om Listen to these conversations in a tourist information office between the clerk (C) and a tourist (T). Fill in the blanks. Dialog 1 C Good morning. Can I help you? T Yes, please.___ to reserve two seats on the city tour today. C Yes, certainly. ______ your name? Dialog 2 C Good morning. May I help you? T Can we leave our luggage here for 24 hours? Yes, you can, ___ fill out this form, please? T Sure. Do you havea pen, please? Dialog 3 Cc __I help you? T Yes, please. I'd like to change some traveler's checks. C Certainly. May Ihave ____ please? T Ihave my driver's license. C That's fine. Dialog 4 T Excuse me. ___ help me with accommodations? Certainly, madam. Could you ____ just wait until I finish helping this gentleman? T No problem. In pairs, take turns being the clerk and the tourist. Practice the dialogs.MORE _ Read the situation. What you would say? Work with a partner. PRACTICE Examples: You work as a travel clerk. You want a customer's telephone number. May I have your telephone number, please? You work in a hotel. A guest is checking in. You are not sure how to spell his/her name. Could you spell your name, please? 1 You are an immigration officer. You want to see a traveler’s passport. 2. You work in a hotel restaurant. You want a guest's room number. 3. A guest is paying by credit card. You want him/her to sign. 4 You work as a check-in clerk. You want a passenger to go to the departure gate now, 5 You area tour guide. You want to talk to your tour group, but they are all talking to each other. 6 You area flight attendant. You want a passenger to fasten his/her seatbelt. 7 You are taking a room reservation on the telephone. You want the guest’s credit card number. 8 You work in a busy tourist information office. A tourist wants some information, but you are already helping someone. ACTIVITY Student A. You work for a company that runs city tours. Help the customer (student B). Use the conversation plan. Look at the Language study (page 32) and Listen and practice (page 33) again if you need help. Student B You are a tourist. You want to reserve a seat on the city tour. Use the conversation plan. Look at the Language study (page 32) and Listen and practice (page 33) again if you need help.Student A Now try the conversation again. This time, ask different questions. You can use this list for ideas. buses carrental trains day trips /excursions flights shopping weather accommodations restaurants medicine luggage check _ money exchange Example: ‘A Can you give me some information about trains to Bangkok, please? B Sure. Here is the timetable. ‘A Thank you. Also, please can you ... etc. SUMMARY Now you can Ask people to do things Could you put your bags on the scales, please? Understand and deal with tourists’ requests T'd like to reserve tivo seats on the city tour today. Yes, certainly. May I have your name? Vocabulary accommodations _ fill out Passenger aes form reserve check-in clerk hand luggage scales city tour help sign Aa frugation ota oes departure lounge iggage check sure dees olicaae medicine window seat excursionHow was your day? LISTENING Two tourists invite their Japanese tour company representative to dinner. First, look at the sentences below. Check any words you don’t understand in the Word list ‘Then listen to the conversation. What do they say? Choose the correct word to finish the sentences. The first one has been done as an example. 1 The woman says the food is hot/good delicious 2 The tourists’ day was fascinating/interesting jfantastic 3. The Palace was interesting/tiring/beautiful 4 The lunch was expensiveAvonderful/delicious. 5 The Golden Pavilion was quiet/beautiful/good. LANGUAGE © Study these questions and answers in the Simple Past STUDY Question Answer How was your day? It was fascinating. What did you do? —_In the morning we sazo the Imperial Palace. This afternoon we went to the Daitokuji temple complex. Then we visited the Golden Pavilion.Now study this table. suggest suggested recommend recommended order ordered visit visited walk walked | irregular verbs es is/are ‘was /were do id see saw go went have had find found Work in pairs. Test each other! Cover the column on the right. Take turns choosing a verb. Can your partner remember the Simple Past form? LISTEN AND PRACTICE o Look at these questions and answers. Check any words you don’t understand in the Word list. ‘Match the questions with the correct answers. One has been done as an example. Where did you go? How did you get to the stores? What did you buy? How much did you spend? What time did you get back? Where did you eat? What did you have? What did you order to drink? How much did you pay? What did you do after? What did you think of it? eevausene 10 un Now listen and check your answers. 7 I bought some souvenirs. LD I got back around 6:30. J I got there by subway. Thad pasta. (3 lordered a beer. C1 I paid about $15. ( Oh, I spent about $100. went shopping, ( I went to a nearby restaurant. LJ I went toa show. Actually, it was awful! Listen again. Repeat the questions and answers. Check your pronunciation! ‘Turn to the tapescript on page 71 and work with a partner. Take turns asking and answering the questions. 3738 WORD STUDY First, check any words you don’t understand in the Word list. Then check (7) the words that you can use together. The first one has been done as an example. food | trip | place delicious v awful fantastic interesting tiring wonderful MORE PRACTICE Work in pairs. Make some more questions with How was ...? Choose an adjective from the Word study to make your answer. Example: A Hi, Vietor! How was your trip? B It was fantastic! How was ...? your vacation your meal_the game the trip the theater the museum Now change partners and try again. This time, each try to add one more thing Example: A Hello, Maria, How was your vacation in Egypt? B It was wonderful. ‘A What did you do? B Isaw the Pyramids.ACTIVITY Work with a partner. Together, think of four places of interest to visit in your town, orcity. Also, decide on the best place to have lunch. Then read through your instructions and act out the dialog, Student A. You are a tour company representative in your town or city. Ask the tourist about his/her day. Student B You are a tourist in your town or city. Tell the tour representative about your day. Student A g z zB g = Now change roles and try the conversation again. Use different places this time. SUMMARY Now you can ¢ Talk about the past, This afternoon we went to the Daitokuji temple complex. * Ask someone about their day How was your day? Vocabulary around fantastic order (vb) suggest awful fascinating _pasta ti beautiful find quiet visit beer get back recommend walk buy goshopping show wonderful delicious hot spend dinner interesting souvenir expensive nearby subway 39LISTENING o Listen to the dialogs in the hotel. Check (7) the sentences you hear. Dialog Dialog2 Dialog 3 Do you have a reservation? Would you like smoking or non-smoking? Would you like to see the menu? Are you ready to order? Would you like anything to drink? Your order won't be long, oO00000 oO00000 oOooo0o0o0 LANGUAGE Study this restaurant language. Check any words you don’t understand in the STUDY Word list at the back of the book. Waiter Guest Do you have a reservation? Yes. The name is ... /No, I don’t. Would you like smoking or non-smoking? Smoking/Non-smoking, please. Would you like to see the menu? Thank you. Are you ready to order? Yes, I think so. What would you like to start with? I'd like the ... , please. as an appetizer? Could Ihave the ... , please? Would you like anything to drink? Yes. A/An .., please. Is that everything? Would you like anything else? That's all, thank you. Fine. Your order won't be long. Thank you very much. Work in pairs. Test each other! Cover the column on the left. Take turns reading the guest’s answers, Can your partner remember the questions? 40LISTEN AND PRACTICE o Look at the menu. Check any words you don’t understand in the Word list. Listen. What does the man order? What does the woman order? Check (/) the things they order. The Washington Hotel Menu Appetizers man_woman Soup of the day [po | Tomato juice | i Melon with ham | jl} Caesar salad Le Entrées Charbroiled 16 oz. steak [pea | Chicken in a white wine sauce [] [] Roast beef | eed | Baked salmon Tl Side orders Side salad LL] Green beans LE Ld French fries | ee Baked potato Lies Beverages Mineral water LL] Orange juice | st] Soft drinks iT] House wines Red Ta White [ia | Rosé 7 je | Please ask to see our wine list and extensive dessert menu. Service charge is NOT included. Work in groups of three. Look at the tapescript on page 72. Practice the dialog. 4- MORE PRACTICE Work in pairs. Practice taking and giving orders. Make sentences. Example: to start (with) / a tomato juice ‘A What would you like to start with? B I‘d like a tomato juice, please. to start with / a tomato juice as an entrée / the baked salmon as an appetizer / the melon to drink / a fresh orange juice as an entrée / the filet with that / French fries and a side salad san appetizer / the soup of the day as an entrée / the chicken with that / some green beans 10 to drink / a black coffee CeVnanenn Now work with a new partner. Choose popular food and drinks from your country to make your own examples. Make four sentences each. Example: A What would you like to drink, sir? B Id like some hot sake, please. A And what would you like as an appetizer? B Id like the guacamole, please. WORD sTUuDY Put these words into the table on the following page. oS chicken French fries fruit salad ice cream cheesecake mineral water 5, pork potatoes green beansMeat Vegetable Dessert Drink Can you think of some more words to add to each column? ACTIVITY Work in small groups. Look at the menu on page 41. Take turns being the waiter/ waitress and guests. Guests: Look at the menu and decide what you would like to eat and drink. Waitress/waiter: Take the guests’ orders, (Look at the Language study again on page 40 if you need help.) When you have finished, change roles and try again. SUMMARY Now you can * Greet restaurant guests Do you have a reservation? Take orders What would you like to start with? Understand orders Td like the green salad, please Vocabulary appetizer fresh orange juice roast beef baked potato green beans side order baked salmon charbroiled 16 02. steak side salad beverage house wine soft drink Caesar salad meat soup of the day chicken in a white wine sauce melon with ham. tomato juice dessert menu vegetable entrée mineral water French fries order (n) 43How will you be paying? LISTENING mo Listen to three dialogs. Decide if these sentences are true (T) or false (F), 1 a [_] The bag costs $45 including tax. b [_] The customer pays by credit card. 2 a [_] The customer is changing ten thousand yen into Hong Kong dollars. b [] The customer gets $88.88. 3 a (_] The check is for $10.70 including tax. b [_] The customer pays by traveler's check. LANGUAGE Study these questions and answers. STUDY Clerk Can I help you? Hovw would you like to pay? Could Ihave your card, please? Can Thelp you? How much would you like to change? We charge two percent (2%) commission. That comes to. Customer Yes, please, How much is thi. are these Can I pay casi? Can I pay by (traveler's) check? Can I pay by credit card? Do you accept credit cariis? Yes, here you are. Yes, please. I'd like to change some money. Td like to change .. into That's fine. Fine. - please. Work in pairs. Test each other! Cover the column on the left and take turns reading what the customer says. Can your partner remember what the clerk says?Look at how we say prices, It's $10.50 Id like to change ¥10,000 .. It's ten dollars and fifty cents. Td like to change ten thousand yen Its ten fifty Sa LISTEN AND PRACTICE o Write the following sentences in the correct order to make two dialogs. The first sentence of each dialog has been done as an example. OK, I'll take one. Certainly, ma‘am. How much would you like to change? All right .. That comes to nine thousand, one hundred yen. How would you like to pay? They’re eighteen fifty. Do you accept credit cards? Here you are. OK. We charge two percent commission. How much are these books? ‘Two percent? That's fine. I'd like to change one hundred US dollars into yen, please. Yes, sir. Could I have your card, please? Td like to change some money. Dialog 1 Dialog 2 1 How much are these books? a I'd like to change some money. 2 poo 3 © 4 pe 5 ee 6 fee 7 Listen to the dialogs and check your answers. ‘Then work with a partner. Practice the dialogsMORE Work witha partner. Choose dialog 1 or 2 below and practice it with a partner. PRACTICE ag Customer Clerk How muchis this book? It’s fourteen dollars and fifty cents. OK, I'll take it, How would you like to pay? Do you accept credit cards? I'm sorry, sir, We only accept cash. OK. Now make a similar conversation using these cues. Try not to look at the dialog above. Customer Clerk a CDs? $45.75 traveler's checks? cash or credit cards b dress? £56.95 credit cards? cash or traveler's checks € shoes? 8000 pesos traveler's checks? cash or local check Customer Clerk Td like to change some yen. Certainly, ma‘am. How much would you like to change? Td like to change two thousand yen into US doliars, please. OK. We charge 2 percent commission. That's fine. All right... That comes to $180. OK.Now make a similar conversation using these cues. Try not to look at the dialog on the opposite page. Customer Clerk a pesos how much? 1500 pesos/pounds 114% b won how much? 60.000 won/A$ 14% © baht how much? 3500 baht/US$ 22% ACTIVITY — Work in pairs or groups. Complete the table below using these words. baht = MXN dollars pesos dollars SouthKorea_ HongKong Thailand Japan THB usb JPY KRW won Mexico Country Currency Currency abbreviation used by banks USA yen eee HKD SUMMARY Nowyoucan @ Talk about money Change money for someone That's about 80 dollars. How much would you like to change? * Ask about payment How will you be paying? Vocabulary accept check (1) currency pay change money commission _ including tax —_percent charge (0b) cost (local) check That comes to. 4748, LISTENING We'll meet back here at three o’clock Listen to the guide. Complete the notes on the itinerary. Choose the correct answer. The first one has been done as an example. South Peruvian tour itinerary Tuesday 7 Leave Lima by train/bus/plane 12:00 Have coffee/picnie/lunch at Pisco at the hotel 13:00 Take boat/plane to Ballestas Islands 1700 Bus to Nazea/Las Dunas Evening Drinks/Dinner/Party at hotel Wednesday Get up/Hlave breakfast Take bus/taxi to airport 7:00 Take plane/telicopter to see the Nazca Lines LANGUAGE _ Study this language. sTUDY Ina few minutes, we'll leave Lima, At one o'clock, we'll take a boat to the islands. We'll drive to the hotel for dinner, ‘We won't land on the islands, but we will have drinks and snacks on the boat. How long will we stay in Nazca? Work witha partner. Practice reading the sentences.When we describe an itinerary, we often use these phrases. First, Then Afier lunch, Later, Next, After that, At three o'clock, Finally, Now work with a partner, Talk about the itinerary in the Listening, Take turns. Example: First, we'll leave Lima by bus at 7 o'clock. At 12 o'clock, we'll... Then LISTEN AND PRACTICE Listen to the cassette and fill in the blanks. 1 ______here for 10 minutes. Please be back at the bus 11:30. 2 Please____ to take all your belongings with you. 3 You are___ to take photographs outside, but please do not use a flash inside the palace. 4 Thave your group entry ticket. Please keep together until we are 5 The afternoon is ___. The bus E again at 5:30 p.m, 6 _____stop in front of the palace so that ___ take photographs. 7 We'll here for one hour to give you a chance to__ and buy souvenirs. 8 ___back here at 3 o'clock. Listen again and repeat the announcements. Practice your pronunciation! 49MORE Match the questions to the answers. The first one has been done as an example. PRACTICE 1 How long will we stay here? (1 No, I'mafraid you don’t. We'll only 2 Will we have a guided tour? be here for ten minutes. 3 Where are we staying tonight? (J There are some good stores in the 4 Where can I buy souvenirs? market behind the hotel. 5 Do Ihave time to climb to the top? | Yes ut please don't usea fash. 6 Can we take photographs? Lol Theres albanoves (here if Woniitede epee biota (7) About 45 minutes. Please return to the planet” ene : bus by 10:30. 8 Where can I get a cold drink? (2 Yes. The guide will meet us at the entrance. ( Certainly. Ready? Say “Cheese!” (J At the Florida Hotel in the city center. Work with a partner: Take turns asking and answering the questions. Practice your pronunciation. ACTIVITY You are the guide for Day 6 and Day 7 of the China Tour. Here is their itinerary. Work with a partner. Follow the instructions on the opposite page to help you talk through the itinerary. (Look back at the Language study if you need help). Take turns giving the whole speech. 15:00 07:30 12:00 13:30 15:30 17:00 Day 6 Day7 Evening: See the Tang Dynasty Dance Show. Transfer from the hotel to the airport for a flight to Xian, Stay overnight at the Bell Tower Hotel, Xian. Take the bus to the emperor’s burial mound. See the terracotta warriors. Return to the bus. Have lunch in Ban Po. Take the tour of the ancient village at Ban Po. Return to the coach. Visit the hot springs at Huaging. Return to Xian. Have dinner and stay overnight at the hotel. 50.1 Greet the tourists. Good morning, .. 2 Introduce yourself ‘My name is... I'm your guide for the next two days. 3 Say you are going to tell everyone the itinerary for the next 2 days, 4 Talk through Days 6 and 7. First... Then 5 Ask if there are any questions. 6 Tell the tourists to enjoy themselves! Work in pairs or small groups. Plan an itinerary for a group of tourists visiting your area. Then join another group and take tums announcing your itineraries, Use as much English as you can. Example: Good afternoon, everyone. It's lovely day today for our trip to the castle and old town. My name is. SUMMARY Now you can ‘© Explain plans and itineraries to a tour group First, we'll leave Lima by bus at 7 o'clock. ‘* Answer common questions asked by tourists Where can [buy souvenirs? There are some good stores in the market. 51413, Why don’t you take the city bus tour? LISTENING — An American tourist is in a tourist information office in Mexico City. He is asking 1 about what to do and see in Mexico. Listen to the dialog. Check (/) the'places the information officer suggests. WAT 5 ae LJ ———J 1) ese / re NOUR ’ [| the National Patace the Cathedral [| the Palace of Fine Arts Teotihuacan Monte Alban | Chichen Itza CancunLANGUAGE _ Study these sentences. Why don’t you take a city bus tour? suggest you take a day trip to the beach. think you should also visit the museum. You could visit Chichen Itza, sTuDY Read the suggestions aloud. Practice your pronunciation! ‘Study these adjectives and nouns. Adjective main ancient beautiful ‘important excellent ‘wonderful Noun tourist attractions city beaches historical sites map day trip Check any words you don’t understand in the Word list. LISTEN AND Listen and match the phrases. The first one has been done as an example. PRACTICE o euaneon 1 Why don’t you fly there... I suggest you stay overnight .. Trecommend you visit You could take the train one way Why don’t you visit the shrines first. Are you interested in ... I strongly recommend a railpass ... I suggest you visit the Palace this morning while it’s cool, and fly back. ...and then go to the shopping mall? and visit the art gallery in the afternoon. because it’s a very good deal. .. in one of the temple guesthouses. one of the traditional villages. .. to save time? OB8OOO oO00 walking tours? Practice making the suggestions, 53,MORE Choose the correct adjectives to fill in the blanks. The first one has been done as an PRACTICE example. 1. The ancient pyramids at Teotihuacan are an important tourist attraction. {ancient/traditional) 2 The ______western greeting isa handshake. (traditional / ld) 3 There are many fine restaurants serving_____ food. (delicious/beautiful) 4 Itsa______city full of nightclubs and bars. (peaceful lively) 5 On weekends the beaches are always very _______. (crowded /famous) 6 One of the most ___ temples in Kyoto is the Golden Pavi (famous/main) 7 People who wanta___ holiday often go to the mountains (comfortable/ quiet) 8 The hotel has a fine restaurant with ___ service. (excellent /important) 9 The Great Barrier Reef is a____ place for scuba diving (delicious / wonderful) 10 Sunrise over Ayers Rock isa____ sight. (strong/fantastic) ACTIVITY In pairs, take turns being a tourist and a tourist information officer. The tourist reads one of the sentences aloud, and asks What do you recommend/suggest? The tourist information officer recommends one of the places in the pictures. Use all the pictures. Example: A I'm interested in nightlife. What do you suggest? B Well, why don't you go the “Starlight” dance club? They play great music! A That's a good idea. Thanks! like lively, crowded places. I just want to relax. Twant excellent service. like peaceful places. I want to be near the beach. I want to go somewhere cool. I'm here to see some ancient ruins I'm interested in night-life.SUMMARY the ancient city of Anca the San Isidro market Now try again. This time, recommend places in your area, Now you can ‘ Make suggestions and recommendations Why don't you take the city bus tour? Describe tourist attractions Teotihuacan is an important historical site Vocabulary attraction full of beach good deal comfortable greeting cool guesthouse crowded handshake excellent historical famous important fine lively fly mountain nightclub over palace peacefull place pyronnd railpass ruins save time scuba diving shrine sight site strongly sunrise relax temple traditional the Palm Hotel the “Starlight” dance club walking tour weekend14 LANGUAGE STUDY LISTENING Shall I send you a brochure? Someone is calling a travel agency to get information about a vacation. First, read the sentences below, Then listen to the dialog. Are the sentences true (T) or false (F)? 1 The caller wants to know about the vacation special to Thailand and Malaysia. QO 2 There is a discount for groups of ten people or more. o 3 The caller doesn’t want a brochure. oO 4 There are ten places left on the tour leaving on January 8th O 5 The travel clerk will hold the places on the tour until next Thursday. Study these offers. Travel Agent Customer Shall I senul you a brochure? Yes, please. Til mail you the brochure today, Thank you. Would you like me to hold those places? That would be great. Work in pairs. Test each other! Cover the column on the left. Take turns reading the answers aloud. Can your partner remember the offer?LISTEN AND PRACTICE o Listen to these dialogs in a travel agency. Fill in the blanks, Dialog 1 A’Do you have any information about vacation tours in Chile? B Yes, wedo.___send you some brochures? A Yes, please. B Could_____ your name and address? Dialog 2 A Td like to speak to Mr. De Vito. B I'mafraid he’s in a meeting. take a message? Ao, that’s OK, thanks, I'l call back later. Dialog 3 A I’'msorry, I lost my itinerary. B Don’t worry. send you a copy. A That would be great Dialog 4 A___ nights is it for? B It’s for3 nights, from the 12th through the 14th of August. A Isee, Just a moment, please, and____ check for you. {sten again and repeat the dialogs. Check your pronunciation. Work with a partner. Take tui s being the travel agent. Practice each dialog twice. 37MORE PRACTICE Match the tourist’s problem with an offer of help. The first one has been done for you. Do you have a double room for tonight? ve lost my luggage tags Could you tell me where the museum is, please? [feel sick. Someone took my wallet. It has all my credit cards. left my watch at the swimming pool. I'm cold. Could we pay, please? What time does the Science Museum open? These bags are really heavy! Seavausenn 1 (2 Don't worry. I'll get you some more. (1 rilcall the swimming pool attendant to see if he found it. (CO Mearry them for you. [J I'l just check availability for you. (C1 Ml show you where it is on the map. (1 Im not sure. Would you like me to call them and find out for you? ( Should I call a doctor? (CJ Should I get you a blanket? (J Sure. I'll get your check. [LJ Would you like me to call the police? Now work in pairs. Practice the dialogs. Take turns being the tourist. ACTIVITY Play this game in groups. Throw a dice and move around the board. If you land ona situation, you must offer to help using Should I... ?, 1l... , or Would you like me to ...? Use the cues in parentheses to help you. Example: You work as a bellhop. You see a guest carrying two large bags. (carry) Mil carry those for you. If you make a mistake, miss a turn. The first person to land on Finish is the winner!Ey TE Pao tn en Pare eee creer) Sota) er eet) een aos aw Pen attendant A Petey re Petey aes ad eee ee et) ‘Eres Pay Prats corer crn need peer enn) oe co gene. peer er oan cet fr pe porary Sas patra ate Pre et ras a en 16 Yousres hott eo en peor) oe ear pepe) ee togotothe eet) ren pee coo Ces ) Pay pees Pest > foe . rue cathedal (show) Pet cary eer tee Pray eaten nee peavey Se Coens ees emery rts cers) SUMMARY Now youcan + Offer to help people Would you like me to send you a brochure? # Understand and deal with touris Lfeel sick. Should I call a doctor? Vocabulary availability be left blanket brochure cary cathedral check (0b) cold copy discount doctor Don’t worry. feel sick great heavy interested in later lost mail meeting more museum, next painkiller ! problems place (2) wallet police watch really science send someone tomorrow vacation specialI look forward to hearing from you LISTENING om Eva is from Brazil. She is having an interview in English for a job in a travel agency. First, look at the sentences below. Then listen to the job interview and choose the correct answers. The first one has been done for you. 1 Eva was born in Sao Paulo/Rio de Janciro/the United States. 2 She has visited Canada/the United States/Australia 3. She went there last summer/last winter/two months ago. 4. Eva's favorite subject was English/tourism/business administration. 5 Eva took the TOEFL examination in high school/one year ago/one month ago. LANGUAGE STUDY We use has/have done (the Present Perfect) to talk about experiences, when we do not know or want to know when something happened. Have you always lived in Brazil? Yes, I have. Have you taken any English exams? Yes, Ihave. Have you ever worked in a travel agency? No, I haven't. If we know or want to know when something happened, we use the Simple Past. When did you go to the USA? Tent last summer. When did you take the TOEIC exam? Took it last month.LISTEN AND PRACTICE o Kyoko Tanaka Address Zenpukuji 2-26-4 Suginami-ku Tokyo 168 Telephone Member 09 6486 7741 Nationality Japanese a Education and training 1990-94 Koganei-kita High School, Tokyo 1994-96 Tokyo Air Travel College | Subjects include word processing, business administration, and English, Other information | Typing 70 wpm Languages Japanese, intermediate English Interests Reading and tennis References to be supplied upon request. Put the following sentences in the correct order to make a conversation between Kyoko and her interviewer. The first one has been done as an example. CD Oh really? How fast can you type? (1 Yes, I'm Kyoko Tanaka. (1 Well, my name is Kyoko and I'm 19 years old. I’m studying at Tokyo Air ‘Travel College and I'l graduate next March. I hope to work in the travel industry next year. (CO Have you taken any exams in English? [1] Good morning. Please take a seat. Can I have your name, please? ] 70 words a minute. (2 Thank you, Ms. Tanaka. Could you tell me a little bit about yourself? (1D Thank you Yes, I took the TOEIC exam last month. But I’ve also taken exams in word processing and business administration. ( That's very fast! Well, thank you, Ms. Tanaka. Please wait here while I ask Mr. Takahashi, our personnel manager, to come in and see you, (C1 Good. Which languages can you speak? (J Ispeak Japanese and some English. Now listen and check your answers Listen again and repeat the conversation. Check your pronunciation! Work with a partner. Turn to the tapescript on page 77 and practice the conversation. 6162 MORE PRACTICE Look at these interview questions and answers. Check any words you don’t understand in the Word list at the back of the book. Question Could I have your name, please? How old are you? Where are you from? What do you do? Where do you study? Which languages do you speak? Have you taken any English exams? Woueenen 8 What are your interests? 9 Do you have any work experience? 10 Have you ever travéled overseas? Now work in pairs. Take turns Answer Yes, my name is, I'm... years old I'm from I'ma student. I study at ... (school name). I speak ... No, [haven't. / Yes, I have. I took ... (exam name) in... (year) Well, I really enjoy ... (your hobbies). No, I don’t. / Yes, Ido. [work part-time ina... No, Thaven't. But I would like to go to... / Yes, [have. went to ... (place) in .. (year). ing Younghee and Eduardo. Interview each other using the questions above and the information about Younghee and Eduardo. eT Name _Younghee kim Nationality _ South Korean Name of schoo! Languages Korean, some English English exams taken Interests Reading, playing volleyball Work experience _Nono Travel Never traveled abroad LCC cisd Name _ Eduardo Mendoza Nationality Mexican Name of school _ Benito Juarez College Languages Spanish and English English exams taken _ None Interests Playing baseball ‘Work experience Travel_USA (last year) Contral Tourism College TOEFL (last year) Age 20 Occupation Student Age 21 Occupation Student Work in a restaurant on weekendsACTIVITY — Work in pairs. Complete the form about your partner by asking him or her questions. Check any words you don’t understand in the Word list. Personal history Name Nationality Occupation Name of schoo! Languages English exams taken Interests: Work experience Travel SUMMARY Now you can + Talk about experiences Have you ever worked in a travel agency? Yes, Lhave. Ask and answer interview questions Do you have any work experience? No, I don't.64 Tapescripts LISTENING LISTEN AND PRACTICE Listen to four dialogs. Write the dialog number next to the correct picture. Dialog 1 A Good morning. I'm Akira Kambara. B I'm Chris Bailey. Pleased to meet you, Mr. Kambara. A Pleased to meet you, Mr. Bailey. Dialog 2 ‘A Excuse me. Are you Mrs. Lee? B Yes, that’s right. A Hello, my name's Eduardo Vargas. B Pleased to meet you. Dialog 3 A Hello, everyone! I 's nice to meet you! Welcome to Bangkok! Dialog 4 A Good evening, Mrs. Parker. B Good evening Judy Wong is a tour company representative. She is meeting a tour group. Listen to the dialog, Man Excuse me. Are you the Sunrise tour rep? Judy Yes, Iam. Excuse me! Could you listen for a moment? Thank you. Good morning, everybody. I'd like to introduce myself. My name is Judy Wong and I'm from Taipei. I’m the tour rep for East-West Tours. It’s very nice to meet you all. Welcome to Taiwan. Now, is everybody here ...2 LISTENING Listen to five dialogs about jobs. Write the dialog number next to the correct picture. Dialog 1 A So, what do you do, Monica? B I'ma hotel receptionist. ‘A Oh, yeah? Where do you work? B At the Waldorf. Dialog 2 A Excuse me! Are you a waiter? I'd like another cup of coffee. B Actually, I'm nota waiter, sir, I'm a bartender. But I'll have a waiter come to your table A Thank you. Dialog 3 A Does he work in New York? B No, he doesn’t. He works in Washington, D.C. ‘A What exactly does he do? B He works for a big travel agency. He's a travel clerk,LISTEN AND PRACTICE Dialog 4 A Do they work ina hotel? B No, they don’t. They work for Japan Airlines. A Are they flight attendants? B Yes, they are. Dialog 5 ‘A What do you do? B I'ma tour representative with Jasmine Tours. ‘A Oh, yeah? Where do you work? B In Chiang Mai. You know, Northern Thailand. Listen to the dialogs and complete the sentences. Dialog 1 A What do you do? B I'ma tour guide. Dialog 2 A Ishea bellhop? B No, he isn’t. He's a receptionist. log 3 A Where do you work? B Ina hotel. I'ma waiter. Dialog 4 A Are you a travel clerk? B Yes, I am. I work in New York. Dialog 5 A Do you work in a hotel? B No, I don’t. I work in a tourist information office. LISTENING Write down the time you hear. Dialog1 A Thank you, Mr. Ramos. Your flight leaves from Terminal 3. Please check in at ten fifteen at counter B, B Ten fifteen? I see. Thank you very much. Dialog 2 A Can you help me? What time is the first bus to Pattaya? B Just a moment ... The bus leaves at seven in the morning. ‘A 7 o'clock? Thanks. Dialog 3 A I need to change some money. Are the banks still open? B Actually, they close at three thirty so you'd better hurry! A Three thirty? You're joking! I'd better run! 65Sd LISTEN AND PRACTICE Dialog 4 A That's all, Dr. Nelson. Is there anything else you'd like? B Um... [don’t think so. Oh yes, what time is lunch? A Lunchis served from eleven forty-five in the main restaurant. B Eleven forty-five. That's fine. Thank you. A Thank you, ma‘am Dialog 5 A Thank you, everybody. That's all. Now, are there any questions? B Yes. Can we go shopping now? A Yes, of course. We'll meet back here at six fifty. That's six fifty, and please don’t be late! Dialog 6 A Excuse me. What time is the National Park open to visitors? B It opens at nine fifteen every day. A Ise. Thank you, Listen to the cassette. Match the pictures, verbs, and times. Draw a line. 1 The train leaves at seven forty-five in the morning. 2 The bank closes at half past three in the afternoon. 3. The department store opens at nine a.m. 4 Breakfast is served from seven thirty a.m. 5 The bus arrives at a quarter after five in the evening. LISTENING Listen to three dialogs. For each dialog, check the card (a or b) with the correct information. Dialog 1 A Edgware Inn. Can help you? B Yes. I'd like to reserve a single room, please. A Certainly, sir. What's your name, please? B Baughan, that’s B-A-U-G-H-A-N. A Thank you, Mr. Baughan. When will you be arriving? B April Ist. A For how many nights? B Until April 6th. A So that's a single room for five nights. Dialog 2 A What kind of room would you like, Ms. Chang? B A single room with bath, please. A I'm sorry. I can only offer you a single with shower or a double with bath, A Tltake the double room with bath, then. Dialog 3 A OK, Mr. Stephens. [can confirm your reservation. Now, how will you be paying? B By traveler’s check. A I'm sorry, we don’t accept traveler’s checks. We take credit cards or cash. B I see. I'll pay by credit card then, I guess. Visa. A Thank you, sir. What's the card number, please? B It’s 1234 567 890.LISTEN AND PRACTICE Listen to the dialog and check your answers. A I'd like to make a reservation, please. B Certainly, sir. What's your name, please? A Williamson, Bill Williamson. B When will you be arriving, Mr. Williamson? A July 12th. B For how many nights? A Until the 14th. B So that’s two nights. A Yes, two nights B And what kind of room would you like? A Asingle room with bath, please. B And how will you be paying, Mr. Williamson? A By Visa. B That's fine. What's the card number, please? A It’s 0123 456 7890. B And what's your address, please? A It’s 1738 Lincoln Drive, Washington, D.C. 26676. B OK, Mr. Williamson, I can confirm your reservation, That's a single room for two nights from July 12th. A Thank you. LISTENING Listen to the cassette. What are they talking about? Write the dialog number next to the correct picture. Dialog 1 ‘A Excuse me. Can I leave my bag on the bus? B No, 'mafraid not. Could you all listen, please? Don’t leave your bags on the bus. It’s not safe. Take everything with you. Dialog 2 ‘A Do you have a name tag on that bag? B Ohno, Idon't. A OK. Write your name and address on this tag, please. B Do you havea pen? A Certainly, Here you are, Dialog 3 A Thank you, Mr. Garcia. Your flight is confirmed B Thank you, A Please check in at least two hours before your flight. B I see, Thank you very much Dialog 4 A Passengers on flight KE 907, please have your boarding pass ready. Passengers on flight KE 907, please have your boarding pass ready. Thank you Dialog 5 A Please go through Immigration now. Have your passport and visa ready. B I'msorry, what did she say? C We're going through Immigration. Have your passport and visa ready. o7LISTEN AND PRACTICE Listen and complete these instructions. Don't leave your bags on the tour bus. Write your name and address on this tag, please. Please check in at least two hours before your flight. Have your boarding pass ready. Please go immediately to gate 37. Do not leave any bags unattended. Please board the plane through door E. Fasten your seatbelt Do not smoke until you are inside the terminal building. Enjoy your flight! Besvousenn LISTENING Listen, Where is each place? Draw a line to the correct floor in the hotel Dialog 1 Guest Excuse me. Where's the restaurant, please? Clerk It’s on the second floor, sir. The stairs are over there on the left, or there's an elevator on the right. G Thank you. Dialog 2 G Is there somewhere I can park my car? € Yes, ma’am. There's a parking lot for guests in the basement. The entrance is behind the hotel. G Thank you. € Thank you, ma’am, Dialog 3 G Excuse me. Is the cocktail bar on the first floor? Only I can’t seem to find it C No, sir. The cocktail bar is on the third floor. G Ise. Thank you Dialog 4 G I'm looking for the lounge. € It’s next to the swimming pool on the second floor. G Next to the swimming pool on the second floor. Thank you. Dialog 5 G Is there a telephone I can use? C Yes, sir. There are some telephones on the first floor near the main entrance, Dialog 6 G Can I change some money here? C We have an exchange bureau, but it’s closed until 10 a.m. G OK. Where exactly is it? C It's upstairs on the second floor.LISTEN AND PRACTICE Listen to the information clerk in the shopping mall telling people where things are. Where are these places? 1 the car rental office 2 the drugstore 3 the bus stop 4 the pizza parlor 5 the lost and found office Listen and write a number on the plan. 1A Excuse me. Where can I rent a car? B Gostraight through the mall, past the fountain. The car rental office is in the corner on the right, next to the sandwich bar. A In the corner on the right ... Thanks! 2. A Can you help me? I'm looking for the drugstore. B Yes, of course. It’s upstairs, on the second floor, next to the post office. It’s across from the bank. A Thank you so much. 3. A Excuse me. Where do I take the city bus tour from? B The bus stop is just around the corner. Leave by the main entrance here. ‘Tum right. Then take the second right. The bus stop is next to the park. A Issee. I tun right at the main entrance, take the second right, and it’s next to the park. B That'sit. A Thanks a lot. 4A Excuse me. Where's the pizza parlor? B It’s upstairs on the third floor, between the travel agency and the bookstore. A On the third floor? B Yes, that’s right. 5 A Excuse me, please. Is there a lost and found office in the mall? B Yes. Take the elevator to the second floor and turn left. Go past the art gallery on your left. Take the second right, and it’s on your right. It’s next to the travel center. LISTENING Listen to the telephone conversation and fill in the blanks. A Good morning, Oriental Hotel, Bangkok. Can [help you? B Hello, Could Ispeak to the General Manager, please? A I'matraid he's not here at the moment. Can I take a message? B Yes, please. My name is Mr. Lopez, Roberto Lopez. Could you ask him to call me after 3 p.m, today? ‘A Certainly, Mr. Lopez. Could I have your number? B Yes, it’s 247 1033, A Thank you. I'll give him the message. 6970 LISTEN AND PRACTICE Listen and check your answers. R Good afternoon. Minata House. How may [help you? C Could I speak to Mrs. Chang, please? R I'm sorry. Mrs. Chang isn’t here at the moment. C Do you know what time she'll be back? R [think she'll be back this afternoon. Can I take a message? C Yes, please. Could you ask her to call me? My name is Mr. Jackson. R Certainly, sir. Could you spell that, please? C I's J-A-C-K-S-ON, I'm staying at the Renada Hotel. R The Renada Hotel? Could I have your number? € Yes, it’s 43 66 21. R Thank you very much, Mr. Jackson. I'll give her the message. € Thank you. Goodbye. R Goodbye. LISTENING LISTEN AND PRACTICE Listen to the dialog and check your answers. Check-in elerk Good morning, May I'see your passport and ticket, please? Passenger Sure. Here you are. € Thank you, sir ... Could you put your baggage on the scales, please, Mr: Sampras? P OK. C Just the two pieces? P Yes, just two. C That's fine. Do you have any hand luggage? P. Yes, this small bag. C That's fine. Would you fill out this name tag and attach it to your bag, please? P Sure, Do you have a pen? C Here you are. P Thanks C Would you like a window seat or an aisle seat? P A window seat, please. C Allright, Mr. Sampras... Can you go straight through to the Departure Lounge now, please. The flight is boarding now. P Fine. Thanks lot. € You're welcome. Enjoy your flight. Listen to these conversations in a tourist information office. Fill in the blanks, Dialog 1 Clerk Good morning, Can I help you? Tourist Yes, please. I'd like to reserve two seats on the city tour today. Yes, certainly. May I have your name? Dialog 2 € Good moming. May Ihelp you? T Can we leave our luggage here for 24 hours? C Yes, you can. Would you fill out this form, please? T Sure. Do you have a pen, please?LISTENING LISTEN AND PRACTICE Dialog 3 € May Ihelp you? T Yes, please. I'd like to change some traveler's checks. € Certainly. May Ihave some ID, please? T Ihave my driver’s license. C That's fine. Dialog 4 T Excuse me. Can you help me with accommodations? € Certainly, madam. Could you please just wait until I finish helping this gentleman? T No problem. Listen to the conversation. What do they say? Choose the correct word to finish the sentences. Man This isa lovely restaurant, Mayumi. Mayumi This is one of the best tempura restaurants in Kyoto, Woman The food really is delicious. Man Would you like something to drink, Mayumi? Perhaps some hot sake or Japanese green tea? Mayumi Green tea would be wonderful. Woman Sake for me. Mayumi So, how was your day? Woman Oh, very good. It was fascinating. Mayumi What did you do? Woman In the morning, we saw the Imperial Palace. It was very interesting. Man Then, this afternoon, we went to the Daitokuji temple complex. We had a wonderful lunch at the Zen restaurant. Mayumi Oh good! You found it. Woman Then we visited the Golden Pavilion ~ it’s so beautiful, and then we walked around the Zen garden on the grounds of the Ryoanji temple. Mayumi Oh yes, it really is a wonderful place. Listen and check your answers. 1 Where did you go? I went shopping. 2. How did you get to the stores? I got there by subway. 3 What did you buy? Tbought some souvenirs. 4 How much did you spend? Oh, I spent about $100. 5 What time did you get back? I got back around 6:30. 6 Where did you eat? I went toa nearby restaurant. 7 What did you have? Thad pasta. 8 What did you order to drink? Tordered a beer. 772 9. How much did you pay? Ipaid about $15. 10 What did you do after? Lwent toa show. 1. What did you think of it? Actually, it was awful! LISTENING LISTEN AND PRACTICE Listen to the dialogs in the hotel. Check the sentences you hear. Dialog 1 A Do you have a reservation, sir? B Yes. My name is Howard. A... Yes, sit. A table for four. Would you like smoking or non-smoking? B Non-smoking, please. A Fine, sir. Would you follow me, please? Dialog 2 A Are you ready to order? B Yes, I'd like the paté to start. ‘A One paté: B And I'd like a pepperoni pizza and a salad to follow, please. A... Pepperoni pizza and salad ... Would you like anything to drink? B An orange juice, please. A Certainly. Your order won't be long Dialog 3 A Would you like to see the menu? B Yes, please. I think we're ready to order. Could we have number sixteen for two, please? A That's fine. Would you like anything to drink? B Beer for me. € Ml take a beer also, A Is that everything? B Yes, thank you. Listen. What does the man order? What does the woman order? Check the things they order. Waiter Good afternoon. Do you have a reservation? Man Yes, we do. My name is Brayton. Waiter Yes, sir. A table for two? Man That's right. Waiter Would you like smoking or non-smoking? Woman Non-smoking, please. Waiter Are you ready to order? Man Yes, we are. Waiter What would you like to start with? Woman I'd like the melon, please. Waiter One melon. And for you, sit? Man What exactly is the soup of the day? Waiter I's gazpacho, sir. Basically it’s cold tomato soup.LISTENING Man Cold soup? Oh ... maybe not ... I'll have the Caesar salad, please. Waiter Certainly, sir. And as an entrée? Woman I'd like the baked salmon, please. Waiter Any side orders with that? Woman Yes. A side salad, I guess. Waiter One salmon and one side salad. OK. And for you, sit? Man I'd like the roast beef, please. Waiter Yes, sir. What would you like with that? Man Ah... I'll take an order of green beans and a baked potato, please, Waiter Certainly, sir. And what would you like to drink? Man What would you like, honey? Woman I'll have a glass of white wine, please. Man And could I have an iced mineral water, please? Waiter Certainly, sir. Is that everything? Man That's all, thank you. Waiter Thank you, sir... madam. Your order won't be long. Listen to three dialogs. Decide if these sentences are true or false. Dialog 1 A Can [help you? B Yes, please. How much is this bag? A It's forty-five dollars with tax. B OK, I'lltake it. A How would you like to pay? B Can I pay cash? No, wait a moment, do you accept credit cards? I don’t think I have enough cash. A That's fine. Could I have your card, please? B Sure. Here you are, Dialog 2 ‘A Can I help you? B Yes, please. I'd like to change some money. ‘A Certainly, ma‘am. What would you like to change? B Id like to change ten thousand yen into dollars, please. AUS dollars? B Yes, please. A We charge two percent commission. B That's fine. A Allright ... That comes to eighty-eight dollars and eighty-eight cents. Dialog 3 A Yes, sir? B Check, please! A Certainly, sir. OK, let’s see. Steak sandwich, French fries, coffee. That'll be, uh, fifteen dollars and fifty cents with tax. B Excuse me, I didn’t have a steak sandwich, I had a cheeseburger. And I had a Coke, not a coffee. A Oh, I'm sorry, sir! Wrong order! That should be ... ten seventy including tax. B That sounds better! Can I pay by traveler's check? A I'msorny, sir. We don’t accept traveler's checks, only cash. B OK. There you go. Thirteen dollars. Keep the change. ‘A Thank you, sir, 2374 LISTEN AND PRACTICE Listen to the dialogs and check your answers. Dialog 1 Customer How much are these books? Clerk They're eighteen fifty. Customer OK, I'Il take one. Clerk How would you like to pay? Customer Do you accept credit cards? Clerk Yes, sir. Could Ihave your card, please? Customer Here you are. Dialog 2 Customer I'd like to change some money. Clerk Certainly, ma‘am. How much would you like to change? Customer I'd like to change one hundred US dollars into yen, please. Clerk OK. We charge two percent commission. Customer Two percent? That's fine. Clerk All right... That comes to nine thousand, one hundred yen. LISTENING LISTEN AND PRACTICE Listen to the guide. Complete the notes on the itinerary. Choose the correct answer. Mercedes Good morning. My name is Mercedes. Iam your guide for the next few days on your bus trip through Southern Peru. In a few minutes, we'll leave Lima and drive south to Pisco. We'll have lunch at Pisco, at the Hotel Belen After lunch, at around 1 o'clock, we'll take a boat to the Ballestas Islands where ‘we hope to see some flamingos, pelicans, and sea lions. We wor’t land on the islands, but we will have drinks and something to eat on the boat. At 5 o'clock ‘we'll meet up with the bus again and go onto Nazca. Finally, we'll drive to the Las Dunas Hotel for dinner. Trecommend an early night, as breakfast on Wednesday is at 6 a.m. After breakfast, the bus will take us to Nazca Airport and we'll take a short plane trip to view the Nazca Lines. When you leave the bus, remember to take all your belongings with you. Are there any questions? A Are we going to stop before Pisco? Mercedes Yes. We'll take a short break en route, B How long will we stay in Nazca? .. Listen to the cassette and fill in the blanks. 1 We'll stop here for 10 minutes. Please be back at the bus by 11:30. 2 Please remember to take all your belongings with you. 3 You are welcome to take photographs outside, but please do not use a flash inside the palace. Thave your group entry ticket. Please keep together until we are inside. The afternoon is free, The bus will leave again at 5:30 p.m. We'll stop in front of the palace so that you can take photographs. We'll stay here for one hour to give you a chance to look around and buy souvenirs. 8 We'll meet back here at 3 o'clock.LISTENING — An American tourist is in a tourist information office in Mexico City. He is asking about what to do and see in Mexico. Listen to the dialog. Check the places the information officer suggests. Information Officer This is an excellent map of the city. It shows the main bus and train routes, and of course the principal tourist attractions. ‘Tourist Great! So, what should I do while I'm here? 10 Well, why don’t you take a city bus tour? That way you'll get a general idea of what the city has to offer. T That sounds like a good start. But what would you suggest? 1O Well, I suggest you visit the National Palace and the Cathedral. T OK. What about day-trips? 10 Well, you could take a day-trip to Teotihuacan, It’s not too far from the city and it’s an important historical site. T Oh yeah! That’s where the pyramids are! 10 That's right! T OK. What about longer trips? 1O Well, if you have longer, you could take a 4 or 5 day excursion to Yucatan. You could visit Chichen Itza, and then go to Cancun, Cancun is one of the most beautiful beaches in the Caribbean. T_Now that sounds perfect! Can you organize that for me? 1O I can call some of the companies that run tours for you. When would you like to go? it Maybe ina couple of days? First, [want to... LISTEN AND Listen and match the phrases. PRACTICE 1 Why don't you fly there to save time? 2 [suggest you stay overnight in one of the temple guesthouses. 3. [recommend you visit one of the traditional villages. 4 You could take the train one way and fly back. 5. Why don’t you visit the shrines first and then go to the shopping mall? 6 Are you interested in walking tours? 7 Istrongly recommend a railpass because it’s a very good deal. 8 [suggest you visit the Palace this morning while it’s cool, and visit the art gallery in the afternoon. LISTENING Listen to the dialog. Are the sentences true or false? Caller I'm calling about the vacation special to Thailand and Malaysia. ‘Travel Agent Yes. How can [help you? C Well, [know the price is four hundred ninety-five dollars, But is there any discount for a group? TA How many people is it for? C At least eight, maybe ten. TA OK. If you can get ten, there's a discount. C How much would we save? TA Ten percent of the cost. So about fifty dollars each. C Issee. TA Shall I send you a brochure? C Yes, please. TA OK, but don’t wait too long to book. Some of the tours only have a few places left. 5® 76 LISTEN AND C Ise. How many places are there on the tour leaving on Wednesday, January 8th? TA January 8th, Thailand and Malaysia Special. Hm ... there are only eight places left on that tour. C Well, I need to talk to the other people in the group. TA Would you like me to hold those places for you until next Thursday? That would be great. TA Fine. I'Il mail you the brochure today. Can I have your address? Listen to these dialogs in a travel agency. Fill in the blanks. PRACTICE pjsiog 1 A Do you have any information about vacation tours in Chile? B Yes, we do. Shall I send you some brochures? A Yes, please. B Could I have your name and address? Dialog 2 A I'd like to speak to Mr. De Vito. B I’'maifraid he’s ina meeting. Would you like me to take a message? A No, that’s OK, thanks. Ill call back later. Dialog 3 A I'm sorry, [lost my itinerary. B Don’t worry. Il'send you a copy. A That would be great. Dialog 4 A How many nights is it for? B It's for 3 nights, from the 12th through the 14th of August. A Isee. Just a moment, please, and I'll check for you. LISTENING Listen to the job interview and choose the correct answer. A So you're from Sao Paulo, Ms, Sobral? B Well, I was born in Rio de Janeiro. My parents moved here when I was ten. A In your letter it says you have visited the United States. B Yes. I spent two months there last summer. It helped my English a lot. A Yes. Your English is very good. Now, tell me, why do you want to be a travel agent? B Lhave always wanted to travel, and my teachers in high school suggested the Diploma course at the tourism school. ‘A Well, you have reached the end of the course now. Have you enjoyed it? B Yes. Very much. ‘A What have you enjoyed most? B Business administration classes, I guess, but also learning how to use the computer reservations system. A Ise. Which languages can you speak? B Ican speak Portuguese, obviously, a little Spanish, and some English A Oh really? When did you start learning English? B Oh, in high school. A And have you taken any English exams? B Yes, I took the TOEFL exam last month. I'm waiting for my resultsLISTEN AND PRACTICE Listen and check your answers. A Good morning. Please take a seat. Can I have your name, please? B Yes, I'm Kyoko Tanaka. A Thank you, Ms. Tanaka. Could you tell me a little bit about yourself? B Well, my name is Kyoko and I'm 19 years old. I'm studying at Tokyo Air Travel College and I'l graduate next March. I hope to work in the travel industry next year. ‘A Good. Which languages can you speak? B I speak Japanese and some English. ‘A Have you taken any exams in English? B Yes, I took the TOEIC exam last month. But I've also taken exams in word processing and business administration. ‘A Oh really? How fast can you type? B 70 words a minute. A That's very fast! Well, thank you, Ms. Tanaka. Please wait here while | ask Mr. ‘Takahashi, our personnel manager, to come in and see you. B Thank you.Word list The translations below refer to words only as they are used in this book. ‘The meanings of certain words will vary according to context. a ENGLISH (credit) card number 4 JAPANESE Ley b) na SPANISH nntimero de la tarjeta PORTUGUESE mimero do cartao (de créditoy with bath 4 Meio .. con baiio com banheira with shower 4 ye I-HD con regadera +. com chuveiro, (Esp. con ducha) accept 11 BANS aceptar aceitar accommodations 8 ‘ist alojamiento alojamento address 4 187 direccién, domicilio endereco afternoon 3 ort tarde tarde ago 15 hace (un afio) ‘one year ago = hé um ano airport 1 i aeropuerto acroporto aisle seat 8 eR ES asiento en el pasillo lugar no corredor always 15 Foe siempre sempre ancient 12 HRO antiguo antigo appetizer 10 see aperitivo, botana entrada (Esp. tapas) around 9 ca alrededor por volta das arrival 4 sit legada chegada arrive 3 BTS llegar chegar art gallery 6 Seilt galeria de arte galeria de arte as soon as possible 7 TS SRO AC Io antes posible Jogo que possivel atleast 5 Dice’ al menos pelo menos attraction 13 ih atraccién atragao availability 14 as disponibilidad disponibilidade awful 9 Bew terrible horrivel bag 5 bolsa bolsa baked potato 10 papa al horno batata assada baked salmon 10 bank 3 bar 2 bartender (or barmaid) 2 be back 7 be born 15 be left 14 beach 13, beautiful 9 beer 9 belihop 2 belongings 12 beverage 10 blanket 14 board 5 boarding pass 5 78 (Esp. patata al horno) salmén al homo banco bar, cantina mesero (Esp. camarero) regresar acer quedar playa hermoso, bello cerveza botones pertenencias bebida cobija, manta abordar tarjeta de abordaje salmao assado banco bar garcom (ou garconete) voltar nascer ser deixado praia muito bonito cerveja boy pertences bebida cobertor embarcar cartao de embarque5 ENGLISH CHINESE THAI KOREAN (credit) card number 4 (IESE waruanienntea Gas 7s ae with bath 4 hit a sauirvonsls saan ..with shower 4 a salir AR BM accept IL RE ech accommodations 8 ee aha address 4 sib Fa afternoon 3 = (HEA HB) ae ago 15 bhi aa airport 1 as mwatu ae aisle seat 8 aL Frist $2544 always 15 ah suo aad ancient 12 weit lus 7 oa appetizer 10 WECM) ovnantanfostuturiuion obs E}o17] around 9 Ky ao aa arrival 4 iE) mattorrsuntis =a arrive 3 88) ans Eaehy art gallery 6 ie ‘fosunsFad vee as soon as possible 7 ah. ae hee @ tal at least 5 ED aureoutgn alae attraction 13 a toga ae) availability 14 Fi 618 = AE mm seal awful 9 SORE ue ol# avlslic bag 5 a8 nae 7 baked potato 10 19508 tulfsou Fear baked salmon 10 ra errauanou Fedo} bank 3 Bi pages eq bar 2 we wi wo} bartender (or barmaid) 2 WR BEM CHLINRL EM) Gutmrantost viele Coo] =) be back 7 ae an solar be born 15 ae fe wohch beleft 14 BA: A itd wo beach 13 at snome act beautiful 9 SHH 70 oheche beer 9 oe fur ae bellhop 2 ee afnywananreals we} belongings 12 8 riwauT aA beverage 10 a ‘posta: a2 blanket 14 ar fv a2 board 5 ec) Sundostu wear boarding pass 5 em Siemenchuedoau aaa ENGLISH JAPANESE SPANISH PORTUGUESE boat 12 fi bote, barco bookstore 6 0 libreria breakfast 3 oe desayuno brochure 14

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