GE6757 – TOTAL QUALITY MANAGEMENT (TQM)

IMPORTANT QUESTIONS
UNIT 1 - INTRODUCTION
1. Deming 14 principles or (Demings Philosphy)
2. Dimensions of Quality (Product and Service) and Characteristics of Quality.
3. Frame work of quality.
4. Quality guru's. ( Atleast any Five Quality Gurus)

UNIT 2- TQM PRINCIPLES

1. Strategic quality planning process. (Seven Steps of Strategic Planning Process)
2. a) Motivation Theories. (Definition and Two Theories – Maslow’s Theory and Herzberg Theories)
b) Leadership Theories.
3. PDCA ,PDSA Cycle or Demings Wheel or Demings Cycle
4. 5S (House Keeping)
5. Supplies partnership.
6. Performance Appraisal

UNIT 3 – TQM TOOLS AND TECHNIQUES -1

1. Traditional Tools of Quality or Old Management Tools of the Quality (Seven Tools with Diagram)
2. New management tools of quality. (Seven Tools with Diagram)
3. FMEA. Failure Mode and Effect Analysis (Stages and Procedure)
4. Benchmarking. (Process of Bench Marking)
5. Six Sigma. (DMAIC and DMADV Process) and draw the Graph

UNIT 4 -TQM TOOLS AND TECHNIQUES - II

1. Six Sigma. (DMAIC and DMADV Process) and draw the Graph
2. QFD - Quality Function Deployment or House of Quality or Voice of the customers
3. Taguchi quality loss function. (Traditional Approach and Taguchi Approach diagram)

UNIT 5- QUALITY SYSTEMS

1. ISO 9000
2. ISO 14000
3. Documentation
4. Quality Auditing