UNIT-2

BASIC CONCEPTS OF TOTAL QUALITY MANAGEMENT (TQM)

 Important Questions

1. TQM (Basic Concepts, Elements, Principles, Tools, Obstacles, Benefits)

2. Quality Council (Responsibilities, Duties, Quality Statements)

3. Strategic Planning

4. Deming’s Philosophy

5. I/O Process Model

6. Juran’s Trilogy

7. Deming’s Cycle
INTRODUCTION
DIMENSIONS OF PRODUCT QUALITY
DIMENSIONS OF PRODUCT QUALITY
BRAIN STORMING
Objectives Of Brain Storming
TOTAL QUALITY MANAGEMENT
Basic Concepts Of TQM
Elements Of TQM
TQM Principles and Practices
TQM Tools and Techniques
Principles of TQM
Obstacles of TQM implementation
Benefits of TQM
Quality council
Quality council members
Responsibilities of quality council
Duties of quality council
 Quality statement

• Vision statement

• Mission statement

• Quality policy statement

Vision statement
Mission statement
Quality policy statement
Strategic plan
Strategic plan
Deming's philosophy
Deming's philosophy
Customer input output model
Customer input output model
Juran's trilogy
Juran's trilogy
Deming cycle ( PDCA Cycle)