Cblm-Clean and Prepare Room For Incoming Guest

COMPETENCY-BASED LEARNING MATERIAL
SECTOR:
TOURISM
QUALIFICATION:
HOUSEKEEPING NC II
UNIT OF COMPETENCY:
CLEAN AND PREPARE ROOM FOR INCOMING GUEST

MODULE TITLE:
CLEANING AND PREPARING ROOM FOR INCOMING GUEST
VALENCIA COLLEGES INC

P-17 HAGKOL VALENCIA CITY BUKIDNON
LIST OF COMPETENCY
No. Unit of Competency Module Title Code
Providing
Provide Housekeeping Services to TRS5123111
1. Housekeeping
Guest
Services to Guest
Cleaning and
preparing
Clean and Prepare rooms
rooms for TRS5123112
2. for incoming guests
incoming
guests
Provide valet/butler
Providing valet/butler
3. service TRS5123113
service
Laundry Linen and Guest
Laundry Linen and
4. Clothes TRS5123114
Guest Clothes
Clean public areas, Cleaning public
5. facilities and equipment areas, facilities and TRS5123115
equipment
Deal with/Handle
Dealing with/Handle
6. intoxicated guests TRS5123122
intoxicated guests
HOW TO USE THIS COMPETENCY BASED LEARNING
MATERIAL
Welcome to the module in HOUSEKEEPING NCII QUALIFICATION.

This module contains training materials and activities for you to complete.
The unit of competency “CLEAN AND PREPARE ROOMS FOR

INCOMING GUESTS” contains knowledge, skills and attitude required for
TRAINEES.
You are required to go through, a series of learning activities in order

to complete each learning outcome of the module. In each learning outcome
are Information Sheet, Self-Checks, Task Sheets and Job Sheets. Then
follow these activities on your own. If you have questions, don’t hesitate to
ask your facilitator for assistance.
The goal of this course is the development of practical skills in

supervising work-based training. Tools in planning, monitoring and
evaluation of work-based training shall be prepared during the workshop to
support in the implementation of the training program.
This module is prepared to help you achieve the required competency,

in “HOUSEKEEPING NCII”.
This will be the source of information for you to acquire knowledge

and skills in this particular competency independently and at your own
pace, with minimum supervision or help from your facilitator.
Remember to:
 Work through all the information and complete the activities in each
section.
 Read information sheets and complete the self-check. Answer keys are
included in this package to allow immediate feedback. Answering the
self-check will help you acquire the knowledge content of this
competency.
 Perform the task sheets and job sheets until you are confident that
your output conforms to the performance criteria checklist that
follows the sheets.
 Submit outputs of the task sheets and job sheets to your facilitator for
evaluation and recording in the Accomplishment Chart. Outputs shall
serve as your portfolio during the institutional competency evaluation.
A certificate of achievement will be awarded to you after passing the

evaluation. You must pass the institutional competency evaluation for this
competency before moving to another competency.
MODULE CONTENT
QUALIFICATION Housekeeping NCII
UNIT OF Clean and Prepare Rooms For Incoming Guest

COMPETENCY
Cleaning and Preparing Rooms For Incoming Guest
MODULE TITLE
This module covers the skills and knowledge
required from housekeeping attendants to clean
MODULE and prepare rooms for incoming guest in an
DESCRIPTOR establishment
NOMINAL DURATION 17 Hours and 30 Minutes
LEARNING OUTCOMES:
At the end of this module you MUST be able to:
1. Set up equipment and trolleys
2. Access rooms for servicing
3. Make up beds
4. Clean and clear room
5. Clean and store trolleys and equipment
ASSESSMENT CRITERIA:
1. Cleaning, supplies and equipment required for servicing rooms are

correctly selected and prepared for use.
2. Supplies for trolleys are accurately identified and selected or
ordered in sufficient numbers in accordance with enterprise
procedures
3. Trolleys are safely loaded with adequate supplies in accordance
with enterprise procedures
4. Rooms requiring service are correctly identified based on
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Housekeeping NC II
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Merry Jessica Rusell
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information supplied to housekeeping staff
5. Rooms are accessed in accordance with the establishment’s
customer service and security procedures
6. Beds and mattresses are stripped, pillows and linen are checked
for stains and damage rooms are checked whether guests left any
valuables
7. Items with stains are immediately segregated and forwarded to the
Laundry Department for proper processing
8. Bed linens are replaced in accordance with enterprise standards
and procedures
9. Rooms are cleaned in correct order and with minimum disruption
to guests
10. All furniture, fixtures and fittings are cleaned and checked in
accordance with enterprise procedures and hygiene/safety
guidelines
11. Room supplies are checked, replenished or replaced in
accordance with enterprise standards and procedures
12. Pests are promptly identified and appropriate action is taken in
accordance with safety and enterprise procedures
13. Rooms are checked for any defects and are accurately reported
in accordance with enterprise procedures
14. Damaged items are recorded in accordance with enterprise
procedures
15. Any unusual or suspicious person, item or occurrence is
promptly reported in accordance with enterprise procedures
16. Guest’s belongings left in vacated rooms are collected and
stored in accordance with lost and found enterprise procedures
17. Trolleys and equipment are cleaned after use in accordance with
safety and enterprise procedures
18. All items are correctly stored in accordance with enterprise
procedures
19. Supplies and items are checked and replenished or reordered in
accordance with enterprise procedures
20. Additional housekeeping services is provided as requested in
accordance with enterprise procedures
21. Turn over procedure for next shift is carried out in accordance
with enterprise procedures
ASSESSMENT METHOD:
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 Demonstration
 Written test
LEARNING OUTCOME SUMMARY
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LEARNING OUTCOME 3 Make Up Bed
CONTENTS:
1.Type and sizes of Beds and Mattresses

2.Kinds of stain in bed linen
3.Procedure of bed make up
ASSESSMENT CRITERIA:
1. Strip beds and mattresses, check pillows and linens for stains and damage,
also check rooms to make sure whether guest left any valuables.
2. Segregate immediately items with stains and forward to the Laundry
Department for proper processing.
3. Replace bed linens in accordance with enterprise standards.
CONDITION:
Student/ trainee must be provided with the following:

1. WORKPLACE LOCATION
2. TOOLS, EQUIPMENTS, MATERIALS AND SUPPLIES
 Bed sheet
 Mattresses
 Pillows
 Bed
3. TRAINING MATERIALS
 Procedural Manuals
 Tarpaulin about Housekeeping
ASSESSMENT METHOD:
 Demonstration
 Written test
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LEARNING EXPERIENCE
Learning Outcome 3
CLEAN AND PREPARE ROOMS FOR INCOMING GUEST
Learning Activity/Guide Special Instruction
 Read Information Sheet HSK

2.3.1 on Types and sizes of Beds  Compare answers to answer key
and Mattresses HSK 2.3.1
 Answer Self-Check HSK

2.3.1
 Read Information sheet HSK  Compare answers to Answer Key HSK

2.3.2 on kinds of stain in bed 2.3.2
linen.
 Answer Self-Check HSK 2.3.2
 Read Information Sheet HSK  Compare answers to Answer Key HSK

2.3.3 on procedure of bed make 2.3.3
up
 Answer Self-Check HSK 2.3.3
 Perform task Sheet HSK 2.3.3  Listen to the lecture HSK 2.3.2
 Evaluate performance using Refer performance to Performance Criteria

Performance Criteria checklist Checklist. You are required to get
HSK 2.3.2 competent remark. If not, study the task
again to perform it correctly.
After doing all the activities of this LO3: Make Up Beds, proceed to the next LO4:
Clean and Clear Rooms.
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Information Sheet 2.3.1
TYPES AND SIZES OF BEDS AND MATTRESSES
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Identify the Parts of The Bed
2. Distinguish the different Types of Beds and Mattresses
3. Put label and perform the procedures in turning mattress
Introduction: There are different types of beds and mattresses that hotel
establishment is using. It depends how many stars the hotel has and type of
the rooms. The size of mattress is defends how big is the bed but there are
also different types of mattresses. Hotel beds are more glamorous and
durable than simple bed in our house or different establishment;
The picture shows you the Parts of Bed:
Head Board
Bed Box
Bed Case Bed Foot
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Types of Beds
1. Single Bed – a bed approximately 36 by 75 inches in size.
2. Double Bed – a bed that can accommodate a couple or two individuals. It

is approximately 54 by 75 inches in size.
3. Queen Bed – an extra-long, extra wide bed approximately 60 by 80

inches in size.
4. King Bed – an extra-long, extra wide bed approximately 78 by 80 inches.
5. Pull-out Bed – bed that is inserted into a bed and pulled out when used.
It is advisable for small rooms as it is space saving.
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6. Roll-away Bed – a portable bed usually installed for an extra person in
the room.
Mattresses are designed to provide the support and comfort you need
to relax and rest. If you have had your mattress for a while, you may be
wondering if it is time to buy a new one. Research shows that people sleep
better, suffer less back pain and experience fewer symptoms of stress when
sleeping on newer beds.
Types of Mattresses
1. Innerspring Mattress –
An innerspring mattress
uses a steel coil support
system. Spring shapes,
designs, coil gauge, and
number of coils in a
mattress can vary. The
innerspring is covered by
padding or upholstery
materials, which can
include various foams,
fiber, and additional layers
of smaller steel springs.
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2. Hybrid Mattress – A
hybrid mattress combines
a steel coil support system
with one or more types of
foam, such as
polyurethane foam,
memory (or visco elastic)
foam, or latex foam, as
well as foams that contain
gel or other materials.
3. Foam Mattress – Foam
mattresses use one or
more types of foam as the
support system. The foam
may be polyurethane
foam, memory (or visco
elastic) foam, or latex
foam, and can contain gel
or other materials. The
foam used in such
mattresses can be
manufactured in a variety
of shapes and densities to
offer consumers a
mattress that has different
comfort, feel and heat
dissipation features.
4. Pillow top Mattress --

Pillow top mattresses
provide an additional
upholstery layer sewn into
the top of the mattress.
This layer can be made
from a variety of fiber and
foam materials.
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5. Gel Mattress – Gel
mattresses use a type of
foam that contains gel in
the product’s support
system, upholstery layers,
or both. The gel is added
to the foam using deferent
types of technology. The
gel foam can offer
consumers different
comfort, feel and heat
dissipation features.
6. Air Bed – Air beds use an
adjustable air chamber as
the support system. Unlike
the type of air mattresses
used for camping, the air
chamber of a residential
air bed is covered by
include various foams and
fiber. Air beds allow you to
adjust the firmness, and
usually allow each side of
the bed to be controlled
separately in order to meet
the individual and
changing needs of couples.
Air beds are designed to
look like a conventional
bed.
7. Latex Mattress – Latex
mattresses use latex foam
as the support system, in
the upholstery layers, or
both. Latex may be made
from plant or petroleum-
based material.
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8. Water Bed - .A soft-sided
waterbed consists of a
water chamber inside a
rectangular frame of rigid
foam, zippered inside a
fabric casing. The water
chamber is covered by
include with various foams
and fiber. Both types of
beds usually rest on top of
a platform
Labeling and Turning of Mattress
As part of the preventive program of housekeeping, mattresses must

be examined periodically to determine their age, condition and durability.
Likewise they shall be turned at least four times a year to prolong their life.
1. Each mattress is marked with the purchase month and year before
its installation in a guest room.
2. Each Mattress is labeled at the top and bottom on both sides with
the month in which it should be turned like: January, April, July,
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and October. Labeling by month is preferred to coding with
numbers.
3. The housekeeper should inspect the mattress from the top or

bottom of bed. If it will be from top, place the label as shown in
figure A. If it will be done from the bottom, label as shown in figure
B
4. When a mattress is turned by a Housekeeper, she should also

vacuum both mattress and box-spring thoroughly, check whether
are repair or replacement is required and note down observations
in a report. She should also turn the box spring from the left side
to the right side to ensure even wear.
POSITION OF MATTRESS
January June July December
A B
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Self- Check HSK 2.3.1
Identification: Write your answer on the space provided.
____________ 1.This is covered by padding or upholstery materials which can

include various foams, fiber, and additional layers of Smaller steel springs.
____________ 2. A portable bed usually installed for an extra person in the

room.
____________ 3. This type of mattresses use one or more types of foam as the
support system.
____________ 4. An extra-long, extra wide bed approximately 78 by 80 inches.
____________ 5.It is use latex foam as the support system, in the upholstery
layers, or both.
____________ 6. Bed that is inserted into a bed and pulled out when used. It
is advisable for small rooms as it is space saving.
____________ 7.The type of mattress has gel foam can offer consumers
different comfort, feel and heat dissipation features.
____________ 8. It consists of a water chamber inside a rectangular frame of

rigid foam, zippered inside a fabric casing.
____________ 9. It is use an adjustable air chamber as the support system.
____________ 10. A bed approximately 36 by 75 inches in size.
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ANSWER KEY HSK 2.3-1
1. Innerspring Mattress
2. Roll-away Bed
3. Foam Mattress
4. King Bed
5. Latex Mattress
6. Pull-out Bed
7. Gel Mattress
8. Water Bed
9. Air Bed
10. Single Bed
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Kinds of stain in bed linen
1. Identify the kinds of stain

2. To be able to separate the linen
3. Understand how to pre-treat stain
Introduction: There are different kinds of stain that a hotel encounters.

Stain should be separately pack and treated prior to washing following the
recommendation for specific stain.
Types of Stains in Bed Linen

1. Blood
2. Coffee &Tea
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3. Juice
4. Ink
5. Mold
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6. Chewing Gum
7. Gravy
8. Lipstick
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Replenishment of Bed Linen
All soiled linen items should be replaced with fresh ones.
 Bed sheets, pillowcases are replaced with fresh ones.
 Blanket and bed covers should immediately replace once they are
soiled.
 All linen items used by sick guest should be replaced daily whether
soiled or not, and should be segregate (in plastic bag) from the rest of
the linen items
 Segregated linens should be forwarded to the Laundry Department.
Learn How to Separate Linen
 Use separate linen carts. When transporting soiled linens from the
guest floors to the hotel’s laundry, use separate linen carts that are
used to transport clean linens back up to housekeepers’ closets or
guestrooms. Each cart should be clearly labeled for “Clean Linen” or
“Soiled Linen.” For rapid identification by employees, consider
purchasing one color of cart for clean linens and a different color of
cart for soiled linens.
 Use gloves and wash hands. Require housekeeping employees to

either wear disposable gloves when handling soiled linens or always
wash their hands with soap and hot water for at least 20 seconds after
handling soiled linens but before handling fresh linens. In way of
hand washing, employees may use hand sanitizer as an alternative
after coming into contact with soiled linens
Understand How to Pre-treat Stains

Pre-treat any heavily stained or soiled clothes. This helps to loosen up the
stain, making it easier to wash it out. There are several methods you can
use, depending on the stain, but these two are used most often:
 For coffee, tea, berry, or sweat stains: pour detergent directly on
the stain. Then gently rub the fabric together or use a soft-bristled
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toothbrush to help work the detergent into the fibers, and then leave it
on for a few minutes.
 For blood, dirt, or motor oil stains: prepare a soaking solution with
liquid detergent. Let these garments soak for about 30 minutes before
washing.
And, there are other stains where these alternative pre-treating methods
may come in handy:
 For butter, margarine, or grease stains: rub dish detergent onto the
stain to loosen it before pre-treating.
 For chewing gum stains: soak the item in hot vinegar for 1-3
minutes, but always test for colorfastness first. You can do this by
applying a small amount of vinegar to an inconspicuous area of the
garment. After a few minutes, blot with a paper towel, and if no color
comes off on the towel, your garment is colorfast, and you can
continue to pre-treat.
Document No.
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Housekeeping NC II
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Self- Check 2.3.2
Modified True or False:
Write TRUE if the statement is correct, otherwise FALSE if the statement is

wrong.
______________ 1.All linen items used by sick guest should be replaced

daily whether soiled or not, and should be segregate (in plastic bag) from the
rest of the linen items
________________2. Housekeeping employees are required to wear disposable

gloves.
________________3.Coffee, tea and sweets stains were prepared a soaking
solution with liquid detergent. Let these garments soak for about 30
minutes before washing.
________________4.Butter, margarine and grease stains should rub dish

detergent onto the stain to loosen it before pre-treating.
________________5.Segregated linens should be forwarded to the

housekeeping
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ANSWER KEY HSK 2.3.2
1. TRUE
2. TRUE
3. FALSE
4. TRUE
5. FALSE
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Procedure of Bed Make-up
1. Perform the different procedures involved in making up the bed
2. Identify the different materials/ bed linens needed in making up the

bed
Introduction:
Make up Bed is the act of arranging the bed sheets and other
beddings on a bed, to prepare it for use. It is a household chore, but it is
also performed in establishments including hospitals, hotels, and military or
educational residences. To make up a bed we need bed linens.
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Bed Linen
1. Bed skirting placed in the box spring (if the bed has a box spring).
2. Bed Pad Place on top of the mattress as protection against stains.
3. Bed Cover (maybe a comforter or duvet) placed on top of the finished
bed.)
4. Bottom and crinkle sheet the size must fit the size of the bed.
5. Pillow One pillow per occupant. Decorative pillow maybe added to add
appeal to the bed.
6. Fitted Sheet often has elastic sewn into each one of the four corners
to help it stay in place over the mattress.
7. Bed runner to make the bed look nicer and more stylish.
Remember:
 Remove soiled bed linen from the bed.

 Look at the mattress pad / mattress protector to see if it is stained,
torn or damaged. If it is not straighten it and make sure the
mattress and box spring are even.
 Always adjust the mattress with your leg and not with your back to
avoid any injuries.
 If the mattress pad is stained then remove it.
 Get a clean mattress pad and place it on the mattress:
 Lay the fresh pad on the bed.
 Unfold the pad right-side up and spread it evenly over the centre of
the bed.
 Smooth out any wrinkles.
 Mattress pads / mattress protector comes in different size, be sure
to use the correct size.
 Make sure you have the correct size sheets.
 Do not use a stained or torn sheet. Place them immediately in your
solid linen bag.
 Take three fresh sheets and slips as per the bed size.
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Pillows case
Bottom sheet
Crinkle sheet
Blanket
Bed runner
PROCEDURE
Traditional way:
Remember -Pull the bed a little away from the headboard before starting:
1. Lay down the bed pad

2. Lay down the bottom sheet
3. Lay down the crinkle sheet
4. Lay down the blanket
5. Put the pillow case to pillow
6. Arrange the pillow at the head part of the bed
7. Put the bed runner on the foot part of the bed
Steps in Makeup bed
1. Gather the needed supplies and place them in your cart.

Sizes of bed sheet should always be longer than the bed (almost
touching the floor on all sides) so that it will be conveniently
tucked-in under the mattress.
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2. Using gloves strip off all soiled linen from the bed and place them
inside a plastic bag. The gloves will serve as protection from body
fluids and bacteria often found in used/soiled linen. Be on alert of
valuables possibly left behind in the bed and surrender them to
your supervisor
3. If the bed skirt is used and it is already soiled, replace it with a

fresh one.
4. Lay down the bed pad on the bed. Place it on the top of the
mattress. Keep it smooth-flat over the bed. Secure it by tucking-in
the garter on the corner.
5. From the head side, lay down the bottom sheet on top of the bed
pad.
6. Tuck-in the undersides of the bottom sheet then miters all

corners in such a way that the sheet tightly covers the mattress in
45 degree.
7. Place the crinkle sheet on top of the first sheet, with the wrong
side up. Smoothen over and leave the edges hanging on the sides.
8. Lay down the blanket on top of the crinkle bed sheet with the
right side. Let it hang on the sides. The top corner, (head portion)
must be about 8-10 inches away from the head corner towards
the edge of the head side of the bed.
9. From the head side, fold the crinkle bed sheet and blanket
together twice and tuck in both edges of the bed.
10. Miter all corners and tightly secure them into the mattress.
11. Place the pillow inside a pillow case and lay it on the head side
of the bed. Put the bed runner at the foot part of the bed.
12. Smooth over the bed to make a nice presentation.
Document No.
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Housekeeping NC II
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For Turn down Service
From the head side, fold and tuck in the edges of the last sheet about 8-10
inches from the top edge, same level as blanket. You have an option to fold
one corner in triangular position.
a. From the corner, pick up the side hem and pull it towards you. Lift it,
forming a sharp triangle as shown.
b. Using the palm of your other hand, smoothen the hanging part and press
it against the mattress.
c. Tuck in the creased triangle under the mattress. Repeat the slant on the
other side of the head end.
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Definition of terms
1. Miter – refers to the process inserting the linen on bed considering a

well folded corner.
2. Bed board – a piece board of wood placed in between bed to avoid
sagging of bed.
3. Crinkle Sheet – refers to the linen w/c is placed wrong side up in
making the bed.
4. Bed pad- a pad like cloth used to protect the bed from being stained.
5. Turn down service – Refers to room service done from 5:30 9:00 p.m.
to prepare the bed for the guest to rest.
REFERENCES AND FURTHER READINGS

www.google.com
 Housekeeping Management 2010 By: Amelia Samson Roldan & Amelia

Malapitan Crespo
Document No.
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Housekeeping NC II
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Self- Check 2.3.3
Modified True or False:
Write TRUE if the statement is correct, otherwise, identify the word or
Phrase that makes the statement false, underline it and write the correct
Word of phrase on the space provided
_______________ 1.Refers to the linen w/c is placed wrong side up in making

the bed is the crinkle sheet.
________________2.Before the crinkle sheet is the bottom sheet.
________________3.Turn down service refers to the room service done from

5:00 to 9:00
________________4.Head Board a piece board of wood placed in between bed

to avoid sagging of bed.
________________5.Bed skirting placed in the box spring (if the bed has a box
spring)
________________6.Bottom and crinkle sheet size must fit the size of the bed.
________________7.One pillow per occupant and decorative pillow maybe

added to add appeal to the bed.
________________8.Fitted Sheet often has elastic sewn into each one of the
four corners to help it stay in place over the mattress.
________________9.Bed runner to make the bed look nicer and more stylish
________________10.Refers to the process inserting the linen on bed

considering a well folded corner is bed pad.
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ANSWER KEY HSK 2.3.3
1. Crinkle sheet
2. True
3. True
4. Bed Board
5. True
6. True
7. True
8. True
9. True
10. Miter
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TASK SHEET HSK 2.3.3
Title: MAKE UP BED
Performance Objective: Given with complete set of materials, all the

necessary skills and knowledge required to conduct bed making up you
should be able to perform bed make up within 30 minutes.
Supplies/Materials: Bed Pad, Bottom sheet, Crinkle sheet, Blanket, Bed

runner, Pillow with slip and case, Gloves
Equipment : N/A
Steps/Procedure:
1) Gather the needed supplies and place them in your cart.
2) Using gloves strip off all soiled linen from the bed and place them
inside a plastic bag.
3) If the bed skirt is used and it is already soiled, replace it with a fresh
one.
4) Lay down the bed pad on the bed. Place it on the top of the mattress.
Keep it smooth-flat over the bed. Secure it by tucking-in the garter on
the corner.
5) From the head side, lay down the bottom sheet on top of the bed pad,
with right side up.
6) Tuck-in the undersides of the sheet then miter all corners in such a
way that the sheet tightly covers the mattress.
7) Place the crinkle sheet on top of the bottom sheet, with the wrong side
up. Smoothen over and leave the edges hanging on the sides.
8) Lay down the blanket on top of the crinkle sheet. Let it hang on the
sides
9) From the head side, fold and tuck in the edge of the head side of the
bed.
10) Tuck in the edges of the crinkle and blanket

Altogether underneath the head end the mattress.
Document No.
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November 2019
Housekeeping NC II
Revision # 00
11) Miter all corners and tightly secure them into the mattress.
12) Smoothen to make a neat appearance.
13) Place the pillow inside a pillow case and lay it on the head side of
the bed.
14) Smooth over the bed to make a nice presentation.
(For turn down service)
From the head side, fold and tuck in the edges of the last sheet
about 8-10 inches from the top edge, same level as blanket. You
have an option to fold one corner in triangular position.
Assessment Method: Demonstration with oral questioning
Document No.
Date Developed:
Issued by:
November 2019
Housekeeping NC II
Revision # 00
Performance Criteria Checklist HSK 2.3.2
CRITERIA
YES NO
Did you….
1) Gather the needed supplies and place them in your
cart?
2) Used gloves to soiled all the linen from the bed and put
them in the plastic bag?
3) Lay down the bed pad and placed it on the top of the
mattress?
4) Lay down the bottom sheet on top of the bed pad?
5) Tuck-in the undersides of the sheet and miter all

corners in such a way that the sheet tightly covers the
mattress?
6) Place the crinkle sheet on top of the bottom sheet, with

the wrong side up?
7) Lay down the blanket on top of the crinkle sheet and

let it hang on the sides?
8) Tuck in the edges of the crinkle and blanket altogether

underneath the head end the mattress.
9) Miter all corners and tightly secure them into the

mattress
10) Place the pillow inside a pillow case and lay it on the
head side of the bed.
11) Lay down the bed runner on top of the finished bed?
Document No.
Date Developed:
Issued by:
November 2019
Housekeeping NC II
Revision # 00

Cblm-Clean and Prepare Room For Incoming Guest

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COMPETENCY-BASED LEARNING MATERIAL

CLEAN AND PREPARE ROOM FOR INCOMING GUEST

CLEANING AND PREPARING ROOM FOR INCOMING GUEST

VALENCIA COLLEGES INC

No. Unit of Competency Module Title Code

Welcome to the module in HOUSEKEEPING NCII QUALIFICATION.

The unit of competency “CLEAN AND PREPARE ROOMS FOR

You are required to go through, a series of learning activities in order

The goal of this course is the development of practical skills in

This module is prepared to help you achieve the required competency,

This will be the source of information for you to acquire knowledge

A certificate of achievement will be awarded to you after passing the

QUALIFICATION Housekeeping NCII

UNIT OF Clean and Prepare Rooms For Incoming Guest

NOMINAL DURATION 17 Hours and 30 Minutes

1. Cleaning, supplies and equipment required for servicing rooms are

LEARNING OUTCOME SUMMARY

1.Type and sizes of Beds and Mattresses

Student/ trainee must be provided with the following:

Learning Activity/Guide Special Instruction

 Read Information Sheet HSK

 Answer Self-Check HSK

 Read Information sheet HSK  Compare answers to Answer Key HSK

 Read Information Sheet HSK  Compare answers to Answer Key HSK

 Evaluate performance using Refer performance to Performance Criteria

After reading this INFORMATION SHEET, YOU MUST be able to:

1. Identify the Parts of The Bed

2. Distinguish the different Types of Beds and Mattresses

3. Put label and perform the procedures in turning mattress

The picture shows you the Parts of Bed:

Bed Case Bed Foot

1. Single Bed – a bed approximately 36 by 75 inches in size.

2. Double Bed – a bed that can accommodate a couple or two individuals. It

3. Queen Bed – an extra-long, extra wide bed approximately 60 by 80

4. King Bed – an extra-long, extra wide bed approximately 78 by 80 inches.

4. Pillow top Mattress --

As part of the preventive program of housekeeping, mattresses must

3. The housekeeper should inspect the mattress from the top or

4. When a mattress is turned by a Housekeeper, she should also

January June July December

Identification: Write your answer on the space provided.

____________ 1.This is covered by padding or upholstery materials which can

____________ 2. A portable bed usually installed for an extra person in the

____________ 4. An extra-long, extra wide bed approximately 78 by 80 inches.

____________ 8. It consists of a water chamber inside a rectangular frame of

____________ 9. It is use an adjustable air chamber as the support system.

____________ 10. A bed approximately 36 by 75 inches in size.

10. Single Bed

Kinds of stain in bed linen

After reading this INFORMATION SHEET, YOU MUST be able to:

1. Identify the kinds of stain

Introduction: There are different kinds of stain that a hotel encounters.

Types of Stains in Bed Linen

Learn How to Separate Linen

 Use gloves and wash hands. Require housekeeping employees to

Understand How to Pre-treat Stains

Write TRUE if the statement is correct, otherwise FALSE if the statement is

______________ 1.All linen items used by sick guest should be replaced

________________2. Housekeeping employees are required to wear disposable

________________4.Butter, margarine and grease stains should rub dish

________________5.Segregated linens should be forwarded to the

Procedure of Bed Make-up

After reading this INFORMATION SHEET, YOU MUST be able to: