FIRST WOMEN BANK LIMITED

INTERNSHIP REPORT ON FIRST WOMEN BANK LIMITED

LETTER OF TRANSMISSION

AUGUST 05, 2019

TO,

MRS. MARVI Junejo

Branch Manager

First Women Bank Limited Khairpur Branch

Subject: Submission of Internship Report

Dear Madam,

I am pleased and happy to submit this report which you asked me to prepare about my experience and
learning.

Endeavors have been made to make this report more comprehensive as far as possible

Any shortcoming or mistakes in the report is my fault, please call me any time at your convenience if
there is any point, which needs further clarification,

Yours sincerely,

Sheeraz Ali Khuhro

Student of BBA

Shah Abdul Latif University Khairpur.

DEDICATION
I dedicate this report to my parents and all siblings who have always been to supportive to me
that whenever I needed them they were with me. It is their unconditional love and support that
motivates me to achieve higher goals.

PREFACE
Pre requisite of BBA study is to undergo internship. I got the opportunity to join the First women
Bank Ltd. Khairpur for the said purpose for a period of six weeks.
Practical involvement was a great experience as interaction both with the experienced
executives and clients cemented the base of knowledge I have been acquiring in the class room.
This internship report includes the material about FWBL and different departments along with
their working procedure.
For the completion of this project I met the various persons of these organizations. As far as my
knowledge and hard work is concerned this report will provide a good in sight of FWBL..!
Have special thanks for following person who have encouraged and guided me lot. I learned
very much under their guidance.

Ms Marvi Junejo Branch Manager

Mr. Zeshan Hafeez
Mr. Junaid Akbar
Ms. Rooma Devi
Mr. Zeshan Ali Talpur Cashier
Mr. Muhammad Daniyal
Operation manager
Operation officer
Credit officer
Business Development Officer
TABLE OF CONTENTS
LETTER OF TRANSIMISSION……………………………………………………………………..
DEDICATION…………………………………………………………………………………………...
PREFACE…………………………………………………………………………………………………..
INTRODUCTION OF THE FOUNDER…………………………………………………………….
CH# 01 OVERVIEW OF THE ORGANIZATION………………………………………………….
INTRODUCTION………………………………………………………………………...........
UNIQUE CHARTER………………………………………………………………………………
VISION & MISSION…………………………………………………………………………….
CORE VALUES…………………………………………………………………………………….
AWARDS AND ACHIEVEMENT………………………………………………………….
“Being nice should never be perceived as being weak. It’s not a sign of weakness, it’s a sign of
courtesy’ manners, grace, a woman’s ability to make everyone…feel at home, and it should
never be construed as weakness” BENAZIR BHUTTO
Benazir Bhutto, the first and the only female democratically elected as the prime minster of
Pakistan at the age of 35, not only once but twice, was assassinated on December 27, 2007.
Being a woman she has always worked for the empowerment of Woman and a role model who
had the vision to develop a society free of gender discrimination. During her both tenure she had
taken a lot of efforts to empower the women at every walk of the life. Establishment of First
Women Bank was also one of the great initiatives of Benazir Bhutto to empower the women.

CH# 01 OVERVIEW OF THE ORGANIZATION

INTRODUCTION
First women bank Ltd is a unique financial Institution, a scheduled commercial bank and a
development financial institution for the socio-economic empowerment of women. The bank
was set up in 1989 by the Islamic world’s first woman prime minister Benazir Bhutto (Shaheed).
Who wanted a bank that would meet the needs of women entrepreneurs.
FWBL was incorporated as a scheduled commercial bank in the public sector as a public Ltd.
Company on 21st November, 1989 under the companies ordinance, 1984. The bank commenced
its business on 2nd December, 1989 with a paid up capital of Rs.100 million; 90% of which
contributed in varying proportions by five leading public sector banks of the country. They were
NATIONAL BANK OF PAKISTAN
HABIB BANK LIMITED
MUSLIM COMMERCIAL BANK
UNITED BANK LIMITED
ALLIED BANK LIMITED
10% Of remaining capital come from the federal government
The government of Pakistan now owns majority shareholding (more than 80%) in the bank. The
remaining shares are held by the five big commercial banks which are mentioned above.
Currently the bank is headed by the Mrs. Naushaba Shahzad. FWBL head office is in Karachi and
has 41 branches in all over the Pakistan.
The FWBL model caters to women at all level of economic activity- micro, small, medium and
corporate, most importantly the bank provides women with the support services required to
navigates the obstacles to the development of the business. By doing so FWBL is helping them
emerge as key players in the national and the global economy. The bank remains true to its
roots as a women centered organization and facilitate financial inclusion of 51661customers
who have availed financing facilities of Rs. 66,662.69 million and over 90,000 customers who
are maintaining their savings and other business accounts.
As in the vision and mission of the FWBL it is clearly mentioned that this bank is trying to
empower the women at every stage of life by offering them different services not only financial
but different business development and training centers and programs organized to provide
the awareness about the business and computer literacy.
FWBL facilitate the customers by offering different products according to their need basis. As it
has given the facility to every customer to open the account which best suits or which is perfect
for that customer. The bank open different accounts based on the need and wishes of the
customers such as. Zindagi Asan Account, normal account, Salary account, Smart account etc.
the Bank is also offering loan facilities (such as: mera cash, salary loan, prime minister youth
business loan) to every customer by providing financial help to those customers who want to
start their own business or development of the existing business. FWBL offers E-Banking
facilities that let customers bank 24/7 which is not only used to withdraw cash but can avail
different facilities such as view statements, transfer funds, make mobile (post-paid) bill
payment, Top-up and pay utility bills at the touch of the button
Initially the FWBL model was only catered to women at all levels of economic activity – Micro,
small, medium and corporate. Over the years with the promotion and specialization of micro
finance banks which are set up to cater to financial needs of low income communities. FWBL has
shifted its focus to range of financial services (SME) other than micro finance. Now the credit
worthy business concerns, irrespective of gender, can avail loan on competitive basis. FWBL
constantly strives to keep pace with changing market dynamics and customer needs.

UNIQUE CHARTER
“Undertaking the conduct of all forms of business of banking company in a manner designed to
meet the special needs of women and to encourage and assist them in promotion and running
of trade and industry and practice of profession”.

VISION AND MISSION

Vision
“To create value for our stakeholders, and contribute towards country’s economic development
through mainstreaming woman by creating enabling environment as the dynamic agent of
change and prosperity”

Mission
“To be a sustainable bank offering efficient, cost effective and need based financial products
and services with special focus to address women’s banking needs through strategic alliances.
Improve governance through capacity building and restricting of the bank”

CORE VALUES
To enhance women’s entrepreneurial development and employability through capacity building
and skill development.
To provide training in core subjects related to women’s entrepreneurship/employment.
To facilitate access to loans through FWBL to successful trainees for initiating entrepreneurial
activity.

Awards and achievements

In 1992, an ILO Genevia study recognized First Women Bank ltd. As a major innovation in
Pakistan along with Edhi Trust and Lahore University of management Sciences (LUMS). In 1994,
Euro money awarded FWBL the best bank in Pakistan for its low administrative cost. FWBL was
the first commercial Bank to launch Micro credit in Pakistan. In 2001 First Women bank was
awarded “Leader in micro-finance” due to its recognition in Micro-finance products and Services
by Women World Banking. In 2005 Runner-up award for FWBL/ILO/IPEC Micro credit
programme for combating child labor. In 2011 and 2012 FWBL received the “Brand of the year
Award”. In 2012 FWBL received the “Consumer choice Award”. In 2016 EFP Awarded FWBL for
excellence in women empowerment. In 2017 FWBL was the winner of the best CSR bank.
The bank has short-term entity rating of A2 and long-term entity rating of A-.

CH# 02 PRODUCTS AND SERVICES

2.1. Asset products.
SME Finance
Consumer finance
Corporate finance

2.1.1. SME Finance:

FWBL offers an array of SME lending products and services to meet the working capital and
business expansion requirements of its SME customers in affordable and convenient ways within
regularity framework.

Consumer finance
It enable customers to bridge their financial shortcomings for the purpose of obtaining
consumer items and whatever customer goal.
Following product scheme.
Salary loan
Mera cash

Salary loan:
This loan is offered on amortization basis with fixed monthly installments. This loan is beneficial
for those Salaried persons who require the financial support to meet different needs such as:
childrens wedding, paying for children’s education or general expenses.

Mera cash:
 This loan is offered to consumers aims to meet the personal consumer needs

Corporate finance
The model of FWBL believes that a “micro-borrower” of today is a potential “SME” and a
corporate client of the future. Although the primary goal of FWBL is to economically empower
women belonging to micro and SME category but at the same time it caters to the need of those
quality in the category of corporate client.

Other products.

FWBL Nikhar
The main purpose of this loan is to facilitate the beauty industry.
Such as: Establishment of beauty salons
Expansion/renovation
Working capital needs

Business loan for women

This loan is facilitating to those business women who want to establish a new business or to
develop their existing business or to full fill the working capital needs.

Prime ministers youth business loan

This type of loan is offered to the young educated people of Pakistan who want to establish new
business or extend their existing business.
Terms and conditions, eligibility criteria and qualification etc. for availing different loans.

No. Loan Eligibility Amount Tenure Repayment Markup requirement

type
1. Salary Salaried Up to 1 million or 15 take Minimum: Equal 19.5% Must have valid CNIC.
loan individual. home salaries whichever is 1 year monthly Clean credit history.
less (employees of multi- installment
national & local private Maximum
sector). :
Up to 2 million or 20 take 5 year
 home salaries whichever is
less (Employees of
Govt./Armed forces/local
government bodies)
2. Mera Salaried Minimum finance amount Minimum: Monthly 6 month Must have valid CNIC.
cash individuals. is 50,000 1 year installment Kibor + Clean credit history
Self spread Personal guarantee of
employed Minimum: credit worthy
business 5 year individuals.
person.
Self
employed
professional
3. Buss. For women Up to 2 million Minimum: Monthly or Floating Must have valid CNIC.
Loan entrepreneu 1 year quarterly 1 with Clean credit history
for r holding to 3 year in Kibor Personal guarantee of
wome 50% or Minimum: case of term rate credit worthy
n more equity 3 year loan. individuals.
in business Bank statement for
one year
Loan application
4. FWBL Employee Minimum: 100,000 for 1 year for Kibor Age: 21-65 years
Nikhar must be working capital need. working plus Must have valid CNIC
Pakistani capital bank’s Clean credit history
resident. Maximum: 15 million for need. spread Personal guarantee of
Preferably term loan (start-up and credit worthy
Certified & expansion) Up to 5 individuals
Experienced year for
professional term loan
(start-up
and
expansion
)

LIABILITY PRODUCTS
These products include the deposits of customers.
Customers can deposit their money by simply opening the account either current or saving
based on customer wishes or their nature of business.

2.2.1. Current account:

This type of account is opened for those customers who make immediate transactions (deposit
or withdraw) at any time.
No profit is paid on the balances of current account.

2.2.2 Saving account

This type of account is opened to facilitate those customers who want to
get profit on their deposits.

Other categories of accounts (either current or saving) are mentioned below.

Zindagi Asan account
Open your personal account by simply showing your CNIC.
This category facilitate the customers to open the account without complex procedure, And
enabling them to start their transaction with FWBL.

FEATURES:
Instant account opening(current or saving)
Start with as little as Rs. 100/-
No minimum balance requirement
Transaction limit up to 500,000/-per month
No service charges for account opening or closing
50% concession on issuance of ATM card
Locker facility
SMS Alerts

PLS Account: Profit and Loss sharing Account

PLS saving accounts are opened for individuals, (sigle or joint),charitable institutions, provident
and other funds of benevolent nature of local bodies, autonomous corporations, companies,
associations, educational institutions, firms etc.

Smart Account
It is a current account which not only fulfills the personal needs, but also helps meet business
requirements for both men and women. A combination of convenience, flexibility and financing,
the account offers one step solution for customers.
Basic Banking Account
This product has been introduced to facilitate the low income group as well as the existing
account holder who wish to convert their regular saving or current account into basic banking
account.
BBA is current account and can be opened with a minimum initial deposit of Rs. 1000. Account
holder will be allowed 2 deposit transaction (either cash or through clearing) and 2 withdrawals
(cash or clearing) each month.
There will be no minimum balance maintenance requirement, and hence no monthly account
maintenance charges will apply.
In cases where balances in BBA remain zero for a continuous 6 months period, the account will
be closed automatically without any notice to the account holder.

Hyper Profit Account

It is opened for the business entities. Profit is paid on daily product basis.

Foreign Currency Account

This account is opened on proper introduction and submission of required documents along with
an initial deposit prescribed from time to time.
Rate of return on foreign currency deposit are subject to fluctuation as determined accordance
with state bank of pakistan.

Term deposit
The PLS term deposits are accepted for a period of minimum 7 days above.
The profit on PLS term deposit determined by the bank at the end of each year.

SERVICES
Internet banking
Internet banking is real-time online Banking service, offering a simple, convenient and secure
method of accessing your FWBL accounts via the internet. Through this doorstep banking
facility, you can conduct your financial transaction at your own time, location and convenience,
24 hours a day, 7 days a week.
Facilities available on FWBL internet banking are:
Account balance inquiry
Account statement for one week, one month, and three months
Transfer funds between your FWBL accounts
Utility bill payments
Card activation/deactivation
Transfer your funds to your FWBL account to other FWBL Accountholder.

2.3.2 FWBL master card or debit card

Through this card FWBL introduces a convenient way to make purchases anywhere within
Pakistan and outside Pakistan securely without the need of carrying cash around.

2.3.3 FWBL Paypak debit card

Through this card FWBL introduces a convenient way to make purchases anywhere within
Pakistan securely without the need of carrying cash around.

ATM
Through this card customers can access their accounts (current or saving) and make the
transaction at any time anywhere.

Remittances
FWBL Offers funds transfer in Pak rupees or in foreign currencies on request of customer.
Various types of remittance facilities are available.
Payment order
Demand draft
Mail transfer
Telegraphic transfer

Locker’s facility
 Utility bills collection
FWBL is equally participating in making utility bill payment services available to entire public.

CH # 03 BANK INSTRUMENTS
Different instrument are offered by the FWBL that play the role of money or useful in place of
money.

Cheque book
This instrument is helpful to make the transactions (deposit or withdraw money) or transfer
funds from one account to an other account.

Demand draft
It is helpful to make the payment of something. Bank issue a demand draft to a client, directing
another bank or one of its own branches to pay a certain sum to the specified party.
They are also known as pay to order.

Pay order
Same as demand draft only the difference between them is that pay order is can be paid from
same bank and same branch but demand draft cab be paid from any bank or any branch.

Call Deposit Receipt (CDR)

It is a form of non-profitable guarantee certificate issued to government and semi-government
institutions, corporations as a security deposit in favor of any tender.

Credit card
This card is issued to customers which allows them to purchase goods and services on credit.
Through these cards customers can make the payments of purchases at any time anywhere.
FWBL offers two types of credit cards

FWBL master card or debit card

Through this card FWBL introduces a convenient way to make purchases anywhere within
Pakistan and outside Pakistan securely without the need of carrying cash around.

FWBL Paypak debit card

Through this card FWBL introduces a convenient way to make purchases anywhere within
Pakistan securely without the need of carrying cash around.

ATM
Through this card customers can access their accounts (current or saving) and make the
transaction at any time anywhere

CH# 04 INSURANCE PLAN

FWBL bank offers different insurance plans that helps customers by providing them financial
support in a bulk amount.

Bancassurance
This agreement is made between the FWBL and State Life Insurance Corporation. Under this
agreement FWBL will sell the insurance plans in partnership with State Life Insurance
Corporation. Customers who avail the products of state life insurance corporation through FWBL
will protect those customers from different future uncertainties
In this partnership following products will be offered.

Endowment plan
This plan is a unique savings and protection scheme through which the policy holder can get a
particular amount of money at a specific time.
This plan is suitable for the entrepreneur, doctors, businessmen, lawyers, engineers and service
oriented people.

Sada Bahar Plan

This plan is profitable in a way that it provides a lump sum benefit at certain stages during the
premium paying them or on earlier death.
Policy holder gets an additional sum assured, in case of death due to an accident.

Three Payment Plan

This plan allows customers to plan their 3 financial needs through one plan.
It is a unique endowment assurance as it provides an option to avail the benefit of
25%withdrawals of the sum assured on the completion of one-third and two-third terms of the
policy.
CH #05 ORGANIZATION STRUCTURE
Hierarchy of org.
Main office.
DEPARTMENTS

CH# 06 INTRODUCTION OF FWBL khairpur branch

INTRODUCTION:
First women bank ltd khairpur branch is located at kachairi road opposite national bank of
Pakistan khairpur. The branch code is 0021. There are 5 employees who are working in this
branch.
Due to geographic location this area (where FWBL branch is located) is considered as the
business area or very important road because this road links or connected with every route.

Employees
Branch manager: Madam Marvi Junejo
Operation manager: Mr. Zeshan Hafeez
Operation officer: Mr. Junaid Akbar
Credit officer: Madam Rooma Devi
Cashier: Mr. Zeshan Ali Talpur

Departments
Here in this branch there are 2 main deparments named:
Operation department
Three employees are working
1. Operation manager 2. Operation officer 3. Cashier
Credit and Marketing department
Two employees are working
1. Credit officer 2. Business development officer

Operation Department
In this department operation manager has important responsibilities to look after the whole
branch. Operation manager analyses the work that how it is going on and interact with every
employees and asks about any kind of difficulty or any issue which may occur during the work.
Under operation manager operation officer and cashier is working.
Operation officer perform the work of account opening and remittances and cashier is
responsible for deposits and withdrawals of cash by customers.
Operation officer is most responsible in the attraction of new customers because in the very
beginning customer first interact with this employee.. If this person is not good or having rude
behavior with others than it will create bad image in the mind of customer so before being a
customer that person doesn’t want to have more relations with this organization. So every
organization try to oppoint highly skilled person who have good quality to attract others.

Duties of Operation officer

Open new account
Issuance of cheque books
Closing of account
Demand draft
Pay order
Inward and outward maintainance

Open new account

This is the very first step of bank and customer relationship. When the customer come to bank
for opening an account operation officer first determine his qualification, occupation, soure of
income, nature of business.
This investigation is necessary because of the following reasons
Inquiry about the client
Avoid frauds

Terms and conditions

Certain formalities to be observed before filling account opening form
Verification of customer through Nadra
Copy of NIC of customer and next of kin
Biometric of customer
Specimen signature
Minimum initial deposit

Qualification of customer:
The relation of the banker and the customer is purely a contractual one, however, he must have
the following basic qualifications
He must be of the age of majority.
He must be of sound mind.
Law must not disqualify him.
The agreement should be made for lawful object, which create legal relationship
Not expressly declared void

Steps For Opening an Account:

Becoming a bank customer the person goes through the following steps for opening an account
in the bank.

Verification:
The first important step to take place in bank is to get satisfactory verification of the person,
who wants to become bank’s customer. This verification is made through the NADRA.

Account Opening Form

Now the person is provided with an application form known as Account Opening Form (AOF).

Specimen Signature Card (Ss Card):

Specimen of signatures will be obtained from depositor at the time of opening his account. A
specially designed card is used for this purpose; the card must be countersigned by an official of
the bank not below the rank of an officer.
Shaky signature form

Dorsment form

Source of income
A form is filled in which detail of customer income is obtained.
This is also a very important step that identifies the limit (of deposit per month) and source of
income (from where it will earn that money). This document will help bank when any kind of
information is needed to different law enforcing institutes.

Letter of Thanks:
This letter issued by the bank to the customer for two purposes.
1st purpose is to say thanks to the customer for opening the account in their bank.
2nd purpose is to confirm the address provided by the customer while opening the account

Issuance of Cheque Book

Cheque book is issued to the customer after sending the letter of thanks when the customer
comes with the letter of thanks and requests for the issuance of the cheque book. The cheque
book will ordinarily be issued to all customers desiring to have chequeing facility.
Leaves or pages of cheque book depend on customer order that how many leaves he requires.
Mostly Cheque book consists of
PLS 25 leaves or pages per order,
CD 50 leaves or pages per order, 100 leaves or pages per order,
CD 50 leaves or pages per bearer ,100 leaves or pages per bearer
Order- if a person appears himself for new cheque book or who is the holder of account
Bearer- if the person other than account holder appears then he is bearer
All subsequent cheque books to be issued against the requisition cheque extracted from the
previous cheque book. This slip is duly filled and signed by the customer. The signature of the
customer is verified by the bank and new cheque book is issued to the customer and serial
numbers of cheques are duly entered in the book of the bank. Along with the signature, the
person should also write his full name and address.
Closing of Accounts:
Account Closed By Customer:
The customer can close the account. Customer is required to submit an application for closing
the account. Then the account is closed out and his balance is paid to him after deducting the
closing charges, i.e., Rs. 200 and the application is filed in Account Closing File.

Account closed by the bank

The bank can also close the account in the following situation.
Dormant Account:
All current accounts which have not been operated for one year or all saving accounts which
have not been operated upon for one year classify as dormant account.
So if a customer wants to reopen that account the same procedure will be followed as for new
account.
Debit block:
In earlier period there was no any concept of biometric. Account was opened simply by filling
the form but now a days because of the increasing frauds, SBP asked every bank to make sure
the biometric of every customer otherwise no any transaction will be occurred. So without
biometric of account the bank will automatically block that account until or unless the biometric
will not be given by the customer.

4. Demand draft
It is helpful to make the payment of something. Bank issue a demand draft to a client, directing
another bank or one of its own branches to pay a certain sum to the specified party.
They are also known as pay to order.

5. Pay order
Same as demand draft only the difference between them is
pay order can be paid from same bank and same branch but demand draft cab be paid from any
bank or any branch.

Duties of cashier
As with this person my interaction was very low. I only observed that this employee was only
concerned with the deposits and withdrawals of cash and he records those transactions in
particular software.
Credit and Marketing department
In these departments two employees are appointed who deals with the people inside and
outside the bank.

1. Duties of Business development officer

Business development officer meet with the people outside the bank and try to attract them to
take loan from this bank. So BDO is also one of the important employees for the bank to attract
other people to take loans. So every organization tries to appoint that person who has different
skills to motivate other people and encourage them to take benefit from these products of the
bank.

2. Duties of Credit manager

Credit manager’s job is to interact with those people who wants to take loans from this bank. So
when any customer comes to bank before filling loan form credit manager asks him different
questions about his qualification, occupation, loan limit, previous record.
This bank offers different loan product to their customers.
Prime ministers’s youth business loan
Salary loan
Mera cash loan
FWBL Nikhar
Business loan for women

Note: The detail of every loan is already discussed in loan product part.

Ch# 07 INTERNSHIP PROGRAM

Internship location: First Women Bank Limited Khairpur Branch.

Internship duration: 6 weeks

Starting date 21st June 2019
 Ending date 5th august 2019.

Internship activities:
I had performed many activities in different departments of this branch.
At the very first day of the internship program madam Marvi Junejo (Branch Manager) guided
me by providing some information regarding the origin of the bank, main offices, branches,
departments and the employees who are working in FWBL Khairpur branch. At the same day I
meet with all the employees and introduced with them. With the time passes my interaction
was increased with every employee from which I got valuable information and learn new skills
which will be beneficial for me to brighten my future.
As I worked in different departments and with different employees, they taught me how to
perform different work in the banks.

My activities in different departments

Operation department:
In this department I have learned different acitivies performed by operation manger, operation
officer and cashier.

Interaction with customers:

Initially I was unknown about the bank work so from this department my bank work started,
and Mr. Zeeshan Hafees (operation manger) told me about how to perform different actuivities.
and I observed that how operation team interact with customers and how deal with them. I
observed that some customers were came with Different issues regarding their accounts and
they feel the bank employees are responsible for those issue but it was my great experience that
how operation team handled those issue with full confidence and motivated those customers by
using different skills.

Open new account, fill pay order and demand Draft form
For opening new accounts or filling pay order or Demand Draft forms Mr. Junaid Akbar
(operation officer) guided me how to fill them. I also learned from him how to maintain different
registers (inward, outward and other registers) after he taught me this work he assigned me
different tasks.

Open new accont

My task was to take the request of customers for the opening of new accounts or take request
for pay order or demand drafts. For this purpose my duty was to take different documents
required for opening new accounts ands take data from them and fill the different forms
required for opening of a new account or fill the pay order form or demand draft form.
Maintain Registers Manually
Inward and outward registers
After it he gave me the task to maintain the inward and outward registers.
To maintain these registers my duty was only to record the things manually that what is coming
in and what is going out. There were two kinds of inward and outward registers.

Inward register: Two types

Doc: when head office send any Documents it is will be recorded in this register.
Cheque: when new cheque books were received from head office I recorded it in this register..
Outward register: Two types
Doc: what so ever documents comes in the towards the head office or any other place was
recorded in this register.

Cheque: when new cheque book request was sending to head office it was recorded in this
register.

Other registers
I also maintained some other registers such as daily transaction which were first recorded by the
cashier in his computer after it he get print of those transactions and send to me to record those
transactions manually.
In this register my duty was to record the date, name of the account number and holder of the
account (in which account this transaction was taken place), and amount (how much amount
was debited or credited).

Cashier work:
Cashier work was too much complicated because it was totally concerned with the numerical
data and this employee was most responsible when accounts (debit and credit) were not
balanced at the end of the day. So I learned this work from Mir Zeshan Ali Talpur (cashier). He
taught me every work performed to complete the different transactions
So my task was to observe how cashier deal with the customer who come to the counter to
deposit or withdraw cash. I observed that if someone come to withdraw cash, cashier first
check his account that how much amount is there in his/her account. If amount was greater
than the cheque amount, than cashier confirm sign of the account holder if sign matches with
other sign which were taken from accountholder at the time of opening that account. After this
confirmation cashier look at the person who withdraw the cash either he is an accountholder or
any other person. If he is not an account holder than cashier asks him to provide a copy of valid
CNIC. After this process cashier record that transaction in particular software and give cash to
that person.
And if a customer come to deposit cash in his or another account than cashier ask that person to
first fill the deposit slip in which he must fill the account number (in which he is going to deposit
that amount) depositor name, amount, and signature at the below given line. So cashier take
that deposit slip and amount (instead of money cheque is also used when amount is transferred
from one account to another account) and transfer it in that account (mention in deposit slip)
and give one copy to the customer.

Credit and Marketing department:

In this department my activities were how to introduce with people who come inside the bank or
who are outside the bank and how to motivate them to take benefit from the products of this
bank.

Marketing department:
In this department I worked with Muhammad Daniyal (BDO). He guided me about how to
motivate the people to attract them to get the loan from this bank. He told me that in the world
every person has its own perception towards some thing so our duty is to change his perception
by offering him different loan products and guide him about their advantages.
After he taught me this work than he assigned me an activity to deal with new people and
motivate them by providing different information regarding the bank’s products. I meet with
new people who come to the bank to take information about how the loan product is beneficial
for them.

Motivated to open new business from this loan:

I interact with a customer and inform him about the advantages of taking the loan from this
bank. Initially I didn’t tell him that how much percent we should charge you on that loan.
Initially I told him that when you take this loan you will be able to open your own business or
fulfill other immediate needs which you cannot fulfill with you regular income. If you open your
own business than from the earnings of that business you should payback this loan in different
installments.

Motivated to a salaried person:

I interact with a government employee who comes to know about the loan products and their
interest. I initially introduced with him by asking different questions regarding the job nature,
loan amount.
After taking this information I told him if you will take the loan from our bank we should give
you up to 20 salaries. So its depend on you that either you take 20 salaries loan or less. If you
take 20 salaries loan we will provide you a handsome amount from which you can easily fulfill
your needs or can open new business or invest somewhere else from where you can also
generate a handsome amount.
If you open your new business than what so ever the amount you will earn from that business
we will not interact in that business. For the repayment of that loan we should only deduct some
amount from your monthly salaries. So in this way your loan amount will also be paid in several
years and you can also be the owner of a new business. Means you will have an opportunity to
earn from both sided from your salary and also from your new business.

Motivated to woman to open your own beauty parlor with Nikhar

One day a woman came to know about the loan products of this bank. She has no idea about
what kind of business will be beneficial to invest that loan. Because she was confused to that if a
take this loan than how I will repay it. Means she wants to take the loan and invest in a business
but she has no idea where to invest that loan from which she can earn a handsome amount and
live a good life and also repay this loan.
So I guided her by providing full information about different business ideas. I told her that you
can give this loan amount to your husband who will buy a rickshaw from where you can earn
huge money. Or you can also open your own shop of beauty parlor. Because in this modern
world this business has great demand, everyone either child or elders women wants to make
himself more beautiful. So I think this business will be helpful to you in fulfilling your all dreams.
So she was agreed to and took loan from this bank and took loan from this bank.

Credit department
In this department I worked with madam Rooma devi (Credit Manager) who told me that how
to fill the different forms required for applying loan request. What are the terms and conditions
apply on different loans. And what is the necessary requirement for different loans. There was a
unique software through which she can easily calculate the whole amount of loan and the
charges of the bank, monthly installments, tenure of the loan and burden rate.
Burden rate: The rate defines the customer ability to avail the loan. This rate is concerned with
customer’s salary and the loan amount.
If this rate was below 50% than customer will be able to avail the loan, if this rate above 50%
than it will be bad news for both bank as well as the customer means customer cannot avail the
loan.
So bank tries to lower this rate by lowering the amount of the loan than it will impact directly to
the burden rate. This requirement is necessary for salaried people.
So in this department my task was to introduce the customers who want to take loan from this
bank.

Successfully sent a loan request to head office

I introduced to a customer who was government employee. I asked him different question
regarding his job (nature of the job, salary per month, time period, department). After taking
this data I put the amount of salary (per month) in software to know the loan amount, the
burden rate and the repayment installments and the tenure of the loan. So this software was
very helpful to quickly calculate these all.
After this software work when that customer agreed to take loan then I took some important
documents and told him that you first open your account in this bank than we will further
precede it. So after opening of an account I asked customer to kindly provide me necessary
documents (which were required for loan) and Personal guarantee of credit worthy individuals.
When he provided all the documents I sent that request with all those documents and other
necessary information towards head office for the approval of loan.

SWOT analysis
strength
Women empowerment and focus on women development
Women friendly
Co-operative staff
Attractive rate of return
Promoting Asset ownership
No hidden charges
Online funds transfer

Weaknesses
Small network
Shortage of staff
Lack of advertisement

Opportunity
Extend branch network
Hiring of specialized staff
Extensive advertisement
Specialized branches for SME and Micro-financing

Threats
Political instability as FWBL is a government owned bank
Global recession
Energy crisis
Security problems
Increased competition in the market
New technologies
.
LEARNING
Before joining this bank as a internee I was totally unaware about the work performed in
different banks. My thinking was also the same as the other people thinks that bank work is so
simple means sit on the chair and run the computer but when I entered in the bank and
physically done that work, than I felt I was wrong because there was not simple to only run the
computer but there are so many responsibilities in this job. Banks totally deals with numerical
data if a little mistake happen than it will create a big issue for not only that employees but for
the whole branch as well as the whole bank. So I observed that every employees take too much
care to avoid a very little mistake.
We all think that account opening procedure is also so simple but when I physically done that
work it was too much complicated. So many documents were required by the head office for
security purpose.
I learned that how to interact with the customer when they come into the bank. How to deal
with them and motivate them if they come with any kind of issue of difficul. a new account will
be opened. What procedure should be followed to open new account. What