Professional Documents
Culture Documents
Ch1.
Name recognition is good for marketing business.
John Nash:
Former GM of 76ers, Nets Trail blazers. mainly Philly based area teams.
“Players and coaches are responsible for putting the “best product” on the
floor or field.
“Its is the front office staff’s job to ensure that all of the duties leading up to
and throughout each game are handled smoothly.
“The world of sport Management has changed drastically in my 40 years…
In today’s market, the competition for front-office positions is as fierce as
the battles being waged for a team roster spot or a coaching slot.
o Can you Play
o Can you coach
o Can you sale
How to separate from others (john Nash perspective)
Old way
Hard work
Learn on the Job
New Way
Expected to arrive with the necessary tools to make an immediate
contribution in the front office department to which you are assigned.
-The old way works for 1st internship, new way for last internship, 1st
internship usually leads to a job with the company that you intern
with.
Sell yourself by convincing them you understand the job, can begin
contributing from Day 1, and you are the best candidate for the job…
Revolutionist Theory:
“Those who can do; those who can’t teach”
If there is a problem in conditions, stop talking about it do something about
it.
“Have a plan of what you want to do and work with/do things that will get
you to your goal.”
*Its not who you know, or what you know, it’s who knows you*
2 Dimensions of Sport
Time:
Time -the type of company you work for
-Property
-Sponsors (70-85% of revenue comes from television)
-Broadcast rights holders and media
-Service Providers
Space:
-Local
- Regional
-National
-International
Ch.3
*Least profitable team in the NFL- Buffalo Bills made $26 million
Television:
How many people live in the US
2016: 322,762,000
Most watch TV Program watched in 2015
1. Superbowl: 115,204,000 viewers 36%
International Sport:
Ch.2
Sociocultural Aspects of Sport:
Blending of:
Sociology- study of the organization of people within a society and their
social relationships
Study of social behavior…. How we interact with each other
Culture- refers to the way in which life is created and organized by people
within a particular society
Twitter-sphere
1.) Immigration
2.) Environment and climate change
3.) Healthcare
4.) Unemployment
5.) Education
6.) Terrorism/ foreign relations
7.) Obesity
8.) Gender equality
9.) Racism
10.) Liberty vs. Gov’t control
Historically
o Jock Capitalism- corporatized, commercial sport as cultural
hegemony
o Hegemony- leadership or dominance over others
o Cultural Hegemony- a culturally diverse society can be ruled or
dominated by one of its social classes (dominance of one group
over another
o Jock- athletes
Average NFL player 1.9 million dollars a year
Average teacher salary &56,383 per year
Under Jock capitalism we have a system of “meritocracy”
Meritocracy- in sports, participants are judged on their athletic
ability
o In the business of sports, the more you provide, the more
you get…
*The reason why parents allow coaches to berate kids during sports is
because it teaches them discipline.
Conflict Theory:
o A sociological theory emphasizing social and political
inequalities and the resulting economic and power
differentials; a conflict theory analysis focuses on the
inherent and endemic conflicts that arise from economic
disparities.
*There is no bargaining power for NCAA athletes- (more money means
more power/more bargaining power)
Golden Rule- The person with the gold rules
Racism arguments
Two ways to look at discrimination:
1.) Direct discrimination: preferential treatment for your race over other
races.
- Differential treatment because of your race…
- “But for” statement…
2.) Disparate Impact- the rules, while applied fairly to all people, have
a disproportionate impact on a particular race.
Ex.)
- NFL and NBA: Rules for draft eligibility
- Baseball no rules for draft
10 Intentional Torts (Only talking about 4):
Legal requirements:
1.) Defendant makes an untrue statement of Fact about a person
2.) The statement was intentionally or accidently published
* Published means someone else heard it
4.) Libel and Slander
Libel: written
Slander: oral
Product Liability:
-The liability of manufacturers, sellers, and others for the injuries caused by
defective products
5 Types of product liability: (Only going to talk about 3)
Manufacturing Defect
Design defects
Failure to warn
Unintentional Torts:
Negligence is a doctrine that says:
A person is liable for harm that is the foreseeable consequence of his
or her action
Standard: “reasonable person” for foreseeable
4 Elements:
Duty of care to the plaintiff
Defendant breached duty of care
The plaintiff suffered injury
Defendants negligent act was the “cause” of the injury
Duty of Care: the obligation people owe each other not to cause any
unreasonable harm or risk of harm
- How an objective, careful, and conscientious person would have
acted in the same circumstances
- The standard changes based on a person’s “particular expertise”
1.) Duty of care was not breached: defendant acted in a reasonable manner.
2.) Injury was not foreseeable
3.) Superseding or Intervening Event: A defendant is only liable for
foreseeable events and not any superseding or intervening events.
4.) Contributory Negligence: if the plaintiff’s actions in any way contributed
to the injury, they cannot recover from the defendant.
5.) Comparative negligence: If the plaintiff’s actions contributed to the
injury, damages are apportioned according to fault.
6.) Assumption of the Risk: a defendant is not liable if the plaintiff
knowingly and voluntarily enters into or participates in a risky activity that
results in injury.
-Waivers
-Inherent to the Game Exception
Invitee: someone who has paid a fee or who can be expected to pay fee in
the future
-They are owed the highest duty of care: duty to
1.) Inspect the premises
2.) Provide a safe environment
3.) And to reasonably foresee dangers that could arise
Ch. 6
Sports Contracts:
Player contracts- Employment contracts
Reserve Clause in MLB- reserves players rights with the team for 1
year after contract expires
Is a ticket a contract
-Technically no, but technically yes…
- A ticket is a “revocable license”
A revocable license provides the license holder (“licensee”)
with a limited bundle of rights
- Right to attend the game, sit in the assigned seat, and use the
stadium facilities made available to the public.
- These rights can be revoked by the team (“licensor”) at
ANY time for ANY reason.
2 parties of contracts
o Offeror and Offeree
- An offer can either be to do something or to refrain form
doing something
- Offeree then has the power to accept or reject the offer
Acceptance:
-Only offeree can accept & must do so unequivocally
Mirror Image Rule
Silence as acceptance
Time of acceptance (mailbox rule)
Mutual Assent:
- “Meeting of the minds”
Consideration:
-Something of legal value given in exchange for a promise.
Legal value
Either
1.) Promisee suffers a legal detriment
2.) Promisor receives a legal benefit
2 Types of remedies:
1.) Monetary
2.) Equitable
-Specific performance- make them perform the function / complete contract
-Injunction- Make person to do the thing
-Reformation (don’t need this for the test)
Strategic Management
Simplifies
-Strategic: set goals and determine the plan
-Management: allocate and deal with the resources
Set the Goals Determine the Plan Allocate and deal with resources
Celladurai:
Four management Functions:
1.) Planning
2.) Organizing
3.) Leading
4.) Evaluating
Planning Process
Goals – Broad bases
Objective- S.M.A.R.T-Specific Measurable, Actionable,
Relevant, Timely
Strategies-Plan (The How)
Tactics (The Things We do)
Organizing:
2 step process
1.) Breaking down the work specified from the planning process into
specific jobs.
2.) Establishing a formal relationship among the jobs and individuals
performing the jobs
Evaluating:
Leading
Buisnessdcitionary.com
The activity of leading a group of people or an organization or
the ability to do this
Leadership involves
- Establishing a clear vision
- Sharing that vision with others so they will follow you
“March Madness”
- Sunday’s games had an average of 11.9 million viewers (up
34% over last year)
- Still 5.6 million viewers short of cracking top 100
Sports Oxymoron?
Peter Drucker
Founder of modern day management
The purpose of a business is to create a customer.
Customers are created by creating value for them.
Value: perceived benefits/cost (What you get/ What you give up)
-Make customers believe what you get is worth your investments
Sports Marketing-The specific application of marketing principles and
processes to sports products and to the marketing of non-sports products
through an association with sport.
Sports products:
-Goods and service pertaining to sports participation
-Marketing sports leagues and sporting events to attract fans… selling
tickets, broadcast rights, etc.
Non-Sport products:
-Using the association with sports (athletes, teams, sports themes, etc.) for
marketing goods and services
*SPONSORSHIPS
Demographics:
Gender
Age
Family size
Income
Ethnicity/Race
Geography
Psychographics:
The study and classification of people according to their attitudes,
interests, and opinions (AIO)
1st time sponsorships became big as a revenue stream was during the
Olympic Game in 1984.
The first endorsement dal done in the US was done by cigarette
companies
Ch.10
1.) Sponsorship
2.) Tickets
3.) Broadcast
4.) Concessions
5.) Parking
6.) Merchandising/licensing
7.) Facility Rentals
8.) Donations
David Rubistein
3 Buckets you need to have:
1. Build rapport
2. Set the Agenda
3. Ask open-ended questions
4. Apply product knowledge
5. Handle Objections
6. Close/ Ask for referrals
Speaker 4/4/17
Public relations- a strategic communication process that builds
mutually beneficial relationships between organizations and their
- professionl maintenance of a favorable public image by a company or
other organization or a famous person
P.T Barnum is the king of advertisement
Ch.12 Facility Management
Facility Management:
Event Management:
Participants Sponsors
Event/Facility
Manager
Spectators
4 Phases of Event/Facility Planning
1. Strategic Planning
2. Conceptual Planning
3. Operational Planning
4. Contingency Planning
1.) Strategic Planning: An organizations process of defining its strategy (direction) and
making decisions on allocating its resources to pursue this strategy.
(*When you understand the goal you can think strategically, difference between thinkers
and doers*)
-Goal and objectives are both destinations, but goals are broad based and objectives are
measurable (more specific). Objective is the why and the strategy is the how.
-Strategic planning is, knowing how to write objectives
3.) Operational Planning: a detailed plan used to provide a clear pictures of how the
strategic plan will be achieved.
It generally involves three parts:
1.) Staffing
-Hiring
Training
-Scheduling
2.) Event Operation
-Run of show
-Time, action and who is responsible
3.) Event Closeout
4.) Contingency Planning: planning for the what if’s…
5.) (Not in the Books) Recapping and Evaluating the performance of the event….
-What did we learn?
What worked?
What didn’t work?
It we had to do it again what would we do differently.
About 30% of customers you can plan for attendees to eat and purchase beverages
About 75% of customers purchase alcohol
Risk Management:
Process of analyzing exposure to risks AND determining how to best handle such
exposure
Exposure to risk- potential to loose money
-Personal Injury
-Theft
-Cancellation
-Weather issues
-Violence,etc.
Rigorous States:
Alaska
Arkansas
California
Delaware
Moderate States:
Colorado
DC
South Carolina
Minnesota
Lenient States
Alabama
Georgia
Kansas
Maryland
Alcohol Management:
Dram Shop Laws:
A law in which a business sells alcohol to a drinker who is obliviously
intoxicated (or close to it) is strictly liable to anyone injured by the drunken
patron
Ch.13
Revenues:
Money coming into an organization
Expenses:
Costs incurred by the organization (“going out”)
Budget:
Outlines where a business intends to spend money
Revenue
-Expenses
Operating Income
Operating Income:
(EBITDA)
Earning, Before, Interest, Taxes, Depreciation, Amortization
Net Income:
The amount of money left after subtracting Interest, Taxes, Depreciation, Amortization
Debt:
The owing of money to others
Bonds:
A promissory note without collateral
Two types of bonds:
Revenue bonds:
Repayment is made only if the project is successful