BSBLDR513 Communicate With Influence Assessments

6.
Assessment Tasks
ssessment Task 1:
Prepare and Present Organisational Mission, Vision

ssessment Task
and Values
Schedule TB
Performance Criteria:
1.1, 1.3, 1.4, 1.5, 2.1, 2.2, 2.4, 4.1, 4.2, 4.3, 4.4
Outcomes ssessed
ddresses some elements of required skills and knowledge
as shown in the ssessment Matrix
Description:
Organisational mission and vision statements are foundation of the planning process as they reflect
organisation’s business intent, commitment and future direction.
In this assessment task, you will be required to develop and present mission and vision for an organisation of
your choice in a leadership role play. ssume that your organisation is a start‐up organisation and you feel the
need to establish/re‐enforce your organisation’s mission and vision to set its purpose and future direction. You
may assume the role of a senior manager or executive. The class audience will play the role of organisational
stakeholders (multi‐cultural) for the purpose of the task. The focus of this task is on the leadership aspect of
your presentation. It is expected that;
§ You will prepare a formal presentation for delivery to organisational stakeholders

§ ssume your role as a senior manager (leadership role)
§ Presentation should be structured, consistent and maintain a logical flow of contents
§ Presentation delivery and style focussed on “persuading” the audience
§ Clear and focussed delivery, control of the subject matter and self‐confidence
§ Interaction with the audience, allowing questions, feedback and comments
For the required context, you may use your existing or previous organisation as an example. Students who
have not worked in an organisation may choose one of the known organisations or conceive their own
organisation. However, due care must be taken to avoid plagiarism and use of ready materials from existing or
public domain organisations. Originality must be maintained in all the works. Selection of organisation must be
approved by the trainer/assessor.
ccordingly, complete the following;
. Choose/conceive an organisation and complete the following;
§ Write a brief introduction of the organisation (1‐2 paragraphs)

§ Develop a mission statement
§ Develop a vision statement
§ Core values and explanation of how the core values underpin the mission
Support your rationale behind these statements by providing a brief explanation, including the purpose and
target audience.
BSB51918| BSBLDR513 Communicate with Influence Page 22 of 34

Learner’s Guide | V 2.0 | Aug 2019
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Prepare and save the above as a draft for submission.
B. Presentation:
With a realisation that leadership presence and direction is required for conveying and establishing
organisational mission and vision, make a formal presentation of your statements to the class audience
(stakeholder role‐play) in your role as a business leader.
llow for question and answers and make notes of any critical feedback received.
Duration: 15‐20 minutes
Ensure that you develop and deliver your presentation assuming a multi‐cultural organisational audience and
maintain the required focus, attention and presentation style.
The presentation will take place in a scheduled classroom session.
C. Report
Write a brief report in a reflective style, outlining your experience, and what it would mean in a real‐world
leadership context (if you had to actually deliver it to a real‐life audience). Discuss potential barriers to
implement critical messages/organisational communication in your understanding, and based on your
presentation experience, and, in a leadership, how would you overcome such barriers.
Include a brief summary of audience feedback received and how will it contribute to your own perception as a
leader.
ssessment Criteria
The following assessment criteria will be used for marking this assessment task. Ensure that you have
addressed all of the criteria in your work.
§ Organisation selection is appropriate and approved by the trainer/assessor

§ Organisation brief provides adequate information about the organisation and its activities
§ Mission statement is appropriately devised and indicative of organisation’s business and purpose
§ Vision statement is appropriately devised and reflects long term direction of the organisation
§ Supportive explanation reflects understanding of development of mission and vision statements
§ ppropriate references are used where applicable
§ Discussed the purpose and context of the presentation
§ Presentation was structured and cohesive in content and layout
§ Effectively used a range of per presentation aids
§ Selected and maintained appropriate communication method and style based on audience
orientation
§ dopted and maintained a style reflective of a leadership role
§ Demonstrated the ability to pace, tone, and control the presentation based in audience reaction and
response
§ Maintain eye contact and positive body language
§ Demonstrated, and was able to use, persuasive arguments and reasoning to convey and enhance key
points and messages
§ Maintained interaction with the audience in respectful manner
§ llowed for questions and provided satisfactory answers in a two‐way process of communication
§ Provided a reflective report encompassing overall experience

§ Identified potential communication barriers in a real‐life context and suggested strategies to
overcome such barriers
§ Report includes an analysis of audience feedback
§ Discussed own leadership and communication development opportunities through reflection
§ Maintain and submitted all the required documents and records
§ Demonstrated knowledge of communication methods appropriate for multi‐cultural and diverse
audiences
Submission Guidelines
Submit:
§ Printed draft copies/documents ( )

§ Copies of presentation slides (B)
§ Notes on audience feedback (B)
§ Written reflective report (C)
Electronic versions of the assessment task and email/electronic submission arrangements are at further
discretion of the trainer/assessor.

ssessment Task 2:
Prepare and Conduct a Staff Meeting: New Product

ssessment Task
Strategy
Schedule TB
1.1, 1.2, 1.4, 1.5, 2.1, 2.2, 2.3, 2.4, 2.5, 2.6, 3.1, 3.2, 3.3,
Outcomes ssessed 3.4, 3.5

Description:
In a report by Harvard Business Review, more than 70% of the 182 senior managers surveyed agreed that said
meetings are unproductive and inefficient. Respondents said meetings keep them from completing their own
work (65%), come at the expense of deep thinking (64%), and miss opportunities to bring the team closer
together (62%). Similarly, study by Microsoft showed that unclear objectives, lack of team communication
and ineffective meetings are among the top time wasters that workers around the world say make them feel
unproductive for as much as a third of their workweek on average (Business Weekly, 2018).
Context and Instructions
In this assessment task, you will need to plan, prepare and lead a meeting playing the role of an organisational
staff meeting to discuss a confidential new project. Your trainer/assessor will play the role of the Director.
Confidentiality aspect of the meeting is critical as the proposed (assumed) product strategy is unique in the
market and the company wishes to protect is business and intellectual property interests. To support this, a
sample Privacy and Confidentiality Policy document will be provided.
To provide the required context, the following business scenario is provided;
Sample Pty Ltd is start up information technology company developing enterprise software and cloud‐based
solutions for private, government and community organisations. The company responds to client and market
needs and requirements and invests in tailored technology solutions for its clients. The new technology is also
leveraged in creating further solution and related cross‐industry products. The unique intellectual proposition of
the company means that the company has a confidential and innovative methods of writing code snippets and
modules and then compiling them to create a number of different products and solutions.
In the current year, the company has embarked upon creating a new software for one of the large government
organisations and is looking for internal staff feedback and suggestions in the trial phase.
The project has recently hit the snag as;
§ Some of the programmers have stopped work demanding higher pay rate
§ The client wants the project tested before making a full payment (only an initial payment of 20% has
been made)
§ The company needs to borrow funds at a high interest rate to fund the developments
§ The company is thinking about removing some of the identification and security features, which are
expensive third‐party products, to reduce cost

Your stance
s a senior manager, you need to decide on your own stance on the above problems – and have a clear
objective in mind. ccordingly, you need to persuade and guide the meeting discussion.
Task
Considering the above scenario and business needs, complete the following tasks;
1. Prepare a meeting agenda (state meeting purpose)

2. Send a copy of your meeting to the Director (trainer/assessor roleplay) and the nominated
participants (as advised by your trainer/assessor)
3. Make any due changes and finalise the agenda
4. Call and conduct a meeting (meeting schedule and participants to be arranged by your
trainer/assessor)
5. Provide time to the participants to review the brief and provide supporting information/documents
6. Provide a brief overview of the Privacy and Confidentiality Policy and purpose of the meeting
7. Provide copies of the policy and obtain audience signatures on the documents
8. Provide a brief overview of the planned product/project (make a brief presentation) and explain
company’s position (your stance on the issues) and roles of various stakeholders
9. Explain why the product is important and provide justifications/reasoning for the company to
undertake the development work
10. Go through the agenda items and engage the audience in discussion
11. Listen, take notes and acknowledge differences of opinions
12. Take a note of varied response, opinions, and suggestions discussed for the formal minutes after the
meeting
13. Use persuasive arguments and negotiate/find common grounds and solutions
14. Take control of the proceedings, maintain order, and amicably resolve heated arguments and conflicts
15. Provide a meeting and discussion summary
16. Following the meeting, prepare meeting minutes and email to your Director (trainer/assessor
roleplay)
Meeting Duration: 45 Minutes
Ensure that you maintain copies of your notes and any supporting information that you have made/used in the
meeting.
ssessment Criteria
§ Completed the task within the given conditions, roleplay and instructions
§ Used an appropriate organisational context and profile for the task
§ ssumed a senior/leadership role and initiated a process to conduct and meeting and discuss issues
and concerns surrounding a product/service
§ Undertook the required process and maintained protocols for planning and conducting a formal
meeting
§ Prepared the meeting agenda and circulated to participants
§ Called and conducted a meeting on the designated day/session
§ Welcomed the participants and articulated the purpose and expected outcomes of the meeting
§ Highlighted key stakeholders and participants in the project and the development process

§ Provided an overview of company’s privacy and confidentiality policy and explained the need for
confidentiality in the proposed project/product/service
§ Obtained signatures on the confidentiality agreement and explained the context to the members
§ Presented the underlying issues and provided a brief on company position and plans
§ Provided and clarified additional/supporting information and documents
§ Run the meeting as per the agenda and maintained the flow and discussion time
§ Used and demonstrated language, tone, and approach appropriate to the audience and meeting
protocols
§ Demonstrated active listening skills to encourage detailed and multiple responses and exchanges
from the team members
§ Used persuasive arguments and reasoning to emphasise a point/issue and provided other with an
opportunity to express their views
§ Supported and guide the discussion as needed and reading the meeting situations and member
reactions
§ Demonstrated control of the proceedings and fulfilled the meeting agenda
§ Was able to maintain order and resolve conflicts and differences of opinions
§ Demonstrated an effective communication style and adapted to the situations
§ Listened to, and took notes of, various ideas, suggestions, arguments, and feedback to encourage
participation and contribution
§ Proposed and negotiated solutions to meet common expectation and obtain majority agreement
§ Demonstrated the ability to anticipate audience response/s and used counterarguments and tactics
to overcome impasses
§ Was able to identify and address rising conflicts/issues and amiably addressed/resolved them
§ Responding to queries, issues and maintained appropriate communication within the meeting
protocols
§ Summarised the meeting discussions and prepared meeting minutes
Submit:
§ Signed confidentiality agreements (on the policy) from meeting members

§ Copy of the meeting agenda
§ Copies of correspondences (notes, emails etc.)
§ Draft notes from the meetings
§ Copies of supporting documents/information
§ Copy of minutes of meeting

ssessment Task 3:
ssessment Task Draft and Record a Speech for Social Media: Video
Schedule TB
1.1, 1.3, 1.4, 2.1, 2.2, 2.4, 4.1, 4.2, 4.3

Outcomes ssessed
Description:
Public speaking is part of running a business with senior managers often giving speeches to employees,
corporate partners, vendors, or potential investors. Management need to, however, know how to write a good
public speaking speech before their give their speeches. Some of the key strategies for delivering effective
strategies include (Mind Tools, 2019);
Planning appropriately
Drafting your speech
Practicing
Engaging with your audience
Paying attention to body language
Thinking positively
Coping with nerves
Watching the recording of your speech
In a video speech/presentation, body language and facial expressions are critical and can influence your
audience. This is a formal speech aimed that organisational stakeholders. Ensure that you dress and speak
formally and assume yourself in the role of a senior manager/executive. Examples of some of the famous
speeches can be found here –
https://www.opencolleges.edu.au/careers/blog/10‐greatest‐leadership‐speeches‐of‐all‐time
https://www.youtube.com/watch?v=UJ4HUD‐wErc
Instructions and Context
You may use the organisational context and roleplay as used in ssessment Task 2. You may also use your
current or previous organisation – or an organisation you know – for this task. Discuss your choice of sample
organisation with your trainer/assessor prior to undertaking this task.
You will need a camera/smart phone for recording. recording device will also be provided in the class.
The advent of new technologies and social media platform means that manager and leaders have an
opportunity to convey their message to a broad range of audiences, stakeholders and general public. Social
media can be used as a valuable tool of communication by corporations and management.
ccordingly, assume that in this task, you have been asked to prepare and record a speech that can be
uploaded to company’s social media pages.

Task
ssume that there have been rumours about company’s failing performance and a threat of takeover by an
industry giant. There are also rumours that the company has lost key government contracts and development
projects. However, the company is only going through tough market conditions. Company’s profitability is
down due to new investments in long‐term assets and research and development/business development
activities.
However, the rumours are hard to quash, and the board of directors have decided to upload a well‐prepared
speech by a senior executive (you in the roleplay) to ease market and consumer fears ahead of the annual
general meeting and performance report in a few months. The company’s objective is to cover key
clarifications in the speech and persuade the audience about company’s standing and market situation.
Duration: 8‐10 minutes
ccordingly, using the strategies suggested at the start of this task;
udience
Internal and external company stakeholders, including multi‐cultural and diverse client groups
Preparation
Develop and draft a purpose statement – the main theme or the concept of the speech
Develop the structure any layout (i.e. sequence) of the speech
Prepare/develop the required contents and information (based on the given assumptions)
Draft your speech on paper
Email the draft speech to your Director (training/assessor roleplay) for feedback and approval
Make changes and finalise the draft
Recording
Prepare off‐the‐camera notes, flash cards etc. if needed as prompts during your speech
Practice
Record your speech
Save the video file and test it on your computer/phone
Discuss and confirm the file format and submission method with your trainer/assessor
Your speech will be graded for its clarity, structure, persuasive arguments/points, body language, cross‐
cultural sensitivities and appropriateness, facial expressions, command/knowledge of the topic and
organisation. You will need to effectively demonstrate that you can prepare and assume a leadership role and
stance in giving this speech. The speech needs to be formal and appropriate for its purpose (i.e.
corporate/business message)
ssessment Criteria
§ Completed the task within the given conditions, roleplay and instructions
§ Used an appropriate organisational context and profile for the task
§ ssumed the given roleplay (senior manager) and demonstrated the ability to plan and deliver a
formal public address
§ Demonstrated leadership characteristics in communication and influencing/persuading a large
audience

§ Speech demonstrates planning and control over contents, delivery and pace
§ Speech is well organised with an overarching theme, which is unified in the introduction and
conclusion
§ Introduction draws listeners/viewers into the main subject quickly and enthusiastically, begins
development of theme and sets appropriate tone
§ Speech inspires and motivates intended audience and makes consistent connections and references
to audience
§ Delivery demonstrates outstanding oral presentation skills including eye contact, tone, volume and
pace
§ Information/message is clear and concise and make it appealing and engaging for the audience
§ Maintained a positive body posture, controlled facial expressions and conveyed speech with
confidence
§ Demonstrated appropriate and engaging vocabulary, adjusting language and presentation features
§ Used persuasive arguments and reasoning to emphasise a point/issue
§ Speech reflects understanding of the audience and contents delivered to directly address them
§ Demonstrated cross‐cultural awareness and sensitivities in contents, tone, body language and
delivery
§ Maintained the corporate/business focus and was able to fulfil the underlying
management/organisational objectives
§ Demonstrated understanding of the organisational processes, organisational objectives and
communications designed to address the audience expectations and needs
Submit:
§ Draft notes and written draft of the speech

§ Copies of supporting documents/information
§ Recorded video file (your student ID and date in the file name)


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6.

Prepare and Present Organisational Mission, Vision

§ You will prepare a formal presentation for delivery to organisational stakeholders

ccordingly, complete the following;

. Choose/conceive an organisation and complete the following;

§ Write a brief introduction of the organisation (1‐2 paragraphs)

BSB51918| BSBLDR513 Communicate with Influence Page 22 of 34

Duration: 15‐20 minutes

The presentation will take place in a scheduled classroom session.

§ Organisation selection is appropriate and approved by the trainer/assessor

BSB51918| BSBLDR513 Communicate with Influence Page 23 of 34

§ Printed draft copies/documents ( )

BSB51918| BSBLDR513 Communicate with Influence Page 24 of 34

Prepare and Conduct a Staff Meeting: New Product

ddresses some elements of required skills and knowledge

Context and Instructions

To provide the required context, the following business scenario is provided;

BSB51918| BSBLDR513 Communicate with Influence Page 25 of 34

1. Prepare a meeting agenda (state meeting purpose)

Meeting Duration: 45 Minutes

BSB51918| BSBLDR513 Communicate with Influence Page 26 of 34

§ Signed confidentiality agreements (on the policy) from meeting members

BSB51918| BSBLDR513 Communicate with Influence Page 27 of 34

1.1, 1.3, 1.4, 2.1, 2.2, 2.4, 4.1, 4.2, 4.3

Instructions and Context

BSB51918| BSBLDR513 Communicate with Influence Page 28 of 34

Duration: 8‐10 minutes

ccordingly, using the strategies suggested at the start of this task;

BSB51918| BSBLDR513 Communicate with Influence Page 29 of 34

§ Draft notes and written draft of the speech

BSB51918| BSBLDR513 Communicate with Influence Page 30 of 34

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