JOB Description

Job Title Max Salary Experience Gender

☒ 0-1 / ☒ 2-4 / ☒ 5-7 /

Channel Support Specialist SAR 6,000 ☐ Male - ☒ Female
☐ 8-10 / ☐ +10

Job Description
This role is responsible for assigned customer accounts for support and lead generation to ensure high customer satisfaction.

Job Resposibilities
Key responsibilities for Channel Support Specialist:
 Support to Channel Team & PreSales Team with Partner Sales and administration of Partner facing problem.
 Work with different stakeholders to make sure Partners have suitable access to ACS Sales, Marketing, Sales
Engineering, and Technical Enablement resources.
 Keep Partner contact details up to date in CRM and ensure all Partners are adhering to their Partner Program
requirements where relevant to support the Partner Account Managers.
 Manage and report on Marketing Development activities.
 Supporting the Licensing & Renewals teams, Sales Operations, Partner Account Managers and Sales Reps within the
Channel Team with quotes, pricing enquiries, admin, sales orders when required.
Requirements and Skills
Experience, Education, Licenses, and Certifications:
 Requires some work experience and intermediate level knowledge obtained through training or on-the-job
experience in customer order management, account management or in the supply chain field.

Other Requirements and notes

 BS/BA at least

(HCM-01-19)