NTRA September Benchmarking Report 2019 PDF

Benchmarking Report No.
03
September, 2019
1. Quantitative Information
Agenda 2. Voice Service Quality & Performance - Cairo
3. Data Service Quality & Performance – Cairo
4. Voice Service Quality & Performance - Giza
5. Data Service Quality & Performance – Giza
6. Voice Service Quality & Performance - Alexandria
7. Data Service Quality & Performance - Alexandria
8. Voice Service Quality & Performance - Delta
9. Data Service Quality & Performance – Delta
10. Voice Service Quality & Performance - Canal
11. Data Service Quality & Performance – Canal
12. Voice Service Quality & Performance – Upper Egypt
13. Data Service Quality & Performance – Upper Egypt
14. Annexes
2
Executive Summary
Due to the fact that NTRA in Egypt is concerned about maintaining the highest standards of the quality of the network and
getting the market insight about how operators are performing in the market from a QoS/QoE perspective. NTRA along with
Rohde and Schwarz carried out an extensive benchmarking survey of the Mobile networks in Egypt with focus on the
performance of the four operator’s network.
The full scope of measurements performed covers Egypt on monthly basis. Measurement is divided over seven main
regions, Cairo, Giza, Alexandria, Delta, Canal, Red Sea and Upper Egypt. Each area is consists of some clusters that will be
measured during each month. And the results of each month will be discussed on this presentation.
This presentation gives a summary view of September-19 measurements that took place in September 2019 for Egypt as
defined in later slides of this presentation, during this survey, a distance of ~ 23,500 KM’s were driven. All measurements
were done in Window time from 8AM to 8PM.
This presentation addressed 2nd, 3rd and 4th generation mobile networks (2G,3G,4G) for the Four licensees Etisalat,
Orange, Vodafone and WE (sorted alphabetically) in outdoors measurements. Key performance indicators used in the
survey are included in Annexes slides at the end of this presentation. For this campaign, Mobile to Mobile voice scenario
approach was followed to better represent customer experience in a modernized manner.
3
Quantitative Information
Voice Measurements Number of Tests

Total Number of Voice Calls 61,833
Data Measurements Number of Tests

HTTP Download 64,311
HTTP Upload 64,218
HTTP Browsing - Facebook 63,992
HTTP Browsing - Twitter 63,762
HTTP Browsing - Google 64,071
HTTP Browsing - Youtube 64,014
HTTP Browsing - Yahoo 63,681
YouTube - Video Stream 63,507
Total Ping Attempts 3,170,770
4
Methodology
NTRA has preformed drive test that cover all governorates and major highways across the country. The tests were in same
time and condition for the four operators to ensure fair comparison.
NTRA measures the major “key performance indicators” (KPI) that directly relate to the public’s experience through
Outdoor (in-car user experience). These include block, dropped calls, voice quality, data throughput. (all details will be
found on annexes slides)
The drive test results represent a snapshot of the mobile service provider’s network in-car user experience and using a
particular type of smartphones to simulate end user. The reported level of service quality may therefore not be exactly
comparable with the consumer’s own experience;
The threshold for each KPI in license is mentioned in the legend of each graph. (and it is included in the annexes slides)
For better understand the results in reference to the threshold value:
• Every result exceeds the threshold value is considered as a violation to the license terms for Voice KPI’s.
• Every result exceeds the threshold value is considered as a violation to the license terms for Data KPI’s except for
Download Throughput and Upload throughput.
• Download Throughput and Upload throughput violation counted when the result is lower than the threshold
value.
• We Denotes the violations where penalties are applied as dashed Dark RED Line
• We Denotes the violations where penalties are not applied as Solid Black Line
5
Executive Summary
Licensed-KPI’s Violation Percentage over Egypt (32 zones * 8 KPIs in license = 256 possible violations)
7%
16%
1%
93%
83%
Violated KPI's - Voice Violated KPI's - Data Non-violated KPIs Violated KPI's - Voice Violated KPI's - Data Non-violated KPIs
13%
3% 20%
80%
84%
Violated KPI's - Voice Violated KPI's - Data Non-violated KPIs Violated KPI's - Voice Violated KPI's - Data Non-violated KPIs
7
Licensed-KPI’s Violation Breakdown over Egypt
3% 2%
22%
43%
52%
78%
Call blocked Rate Call Dropped Rate MOS < 2.8 SBR DL SBR UL Call blocked Rate Call Dropped Rate MOS < 2.8 SBR DL SBR UL
7%
14%
36%
45%
64%
34%
Call blocked Rate MOS < 2.8 SBR DL SBR UL Call blocked Rate Call Dropped Rate MOS < 2.8 SBR DL SBR UL
8
Call Blocked Rate - Zones
Call Blocked Rate

40%
38%
36%
34%
32%
30%
28%
26%
24%
22%
20%
18%
16%
14%
12%
10%
8%
6%
4%
2%
0%
9
Call Dropped Rate - Zones
5%
4%
3.32%
2.44%
3.32%
3%
2.35% 2.01%
2.4%
2.45%
2%
1%
0%
10
CSFB Failure Rate - Zones
CSFB Failure Rate

5%
4%
3%
2%
1%
0%
11
Voice Speech Quality - Zones
Voice Speech Quality on Sample < 2.8

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
12
Download Throughput [kbps] - Zones
HTTP Download Throughput [kbps]

50,000
40,000
30,000
20,000
10,000
13
Upload Throughput [kbps] - Zones
HTTP Upload Throughput [kbps]

35,000
30,000
25,000
20,000
15,000
10,000
5,000
14
Download Session Blocked Ratio - Zones
Download Session Block Ratio

30%
20%
10%
0%
15
Upload Session Blocked Ratio - Zones
Upload Session Failure Ratio

70%
60%
50%
40%
30%
20%
10%
0%
16
Download Session Setup Time - Zones
Download Session Setup Time [sec]

10
17
Upload Session Setup Time - Zones
Upload Session Setup Time [sec]

10
18
14. Annexes
19
Zones Definition
Cairo
Madinity
Cairo Z1
Obour
Rehab
Sherouk
Tagamoaa
Heliopolis 1
Cairo Z2
Heliopolis 2
Nasr City 1
Nasr City 2
Ain Shams
Cairo Z3
ElMarg
ElSalam
Qobba Gardens
Abbasia
Cairo Z4
AlManyal
Shobra
Shobra ElKhamia
Zamalek
Helwan 1
Cairo Z5
Helwan 2
Maadi
Mokattam
20
Voice Service KPI’s
Accessibility: Call Blocked Rate 2/3/4G: Short Call
Call Blocked Rate - Overall Call Blocked Rate - Zones

10%
1.23% 8%
1.37% 6%
4%
4.55%
2%
4.62%
0%
0% 2% 4% 6% 8% 10% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Call Blocked Rate represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).
Call Blocked Rate

20%
18%
16%
14%
12%
10%
8%
6%
4%
2%
0%
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra ElKhamia Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el Town
Mostkbal
22
Retainability: Call Dropped Rate 2/3/4G: Short Call
Voice Call Droped Rate - Overall Voice Call Droped Rate - Zones
5%
0.44% 4%
0.14% 3%
2%
0.83%
1%
0.64%
0%
Voice Call Retainability is represented by call drop rates.
Voice Call Droped Rate

8%
7%
6%
5%
4%
3%
2%
1%
0%
Madinet el Town
Mostkbal
23
Accessibility: CSFB Failure Rate [%] 2/3/4G: Short Call
CSFB Failure Rate - Overall CSFB Failure Rate - Zones

5%
0.00% 4%
0.00% 3%
2%
0.02%
1%
0.00%
0%
CSFB Failure Rate represents the ratio between unsuccessful fall back attempt to lower technology than 4G (LTE) and all calls made (both successful &
unsuccessful). When there is 4G (LTE) present before starting the session.
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
Madinet el Town
Mostkbal
24
Speech Quality: MOS Voice Speech Quality < 2.8
Voice Speech Quality on Sample < 2.8 - Overall Voice Speech Quality on Sample < 2.8 - Zones
70%
5.31% 60%
50%
12.11% 40%
30%
7.45%
20%
60.69% 10%
0%
0% 10% 20% 30% 40% 50% 60% 70% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
MOS Voice Speech Quality < 2.8 represents the ratio between total number of MOS samples less than 2.8 all collected MOS samples

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Madinity_Badr Obour Rehab Sherouk - Tagamoaa Heliopolis 1 Heliopolis 2 Nasr 1 Nasr 2 Ain Shams El Marg El Salam Qobba Gardens Abbasia AlManyal Shobra Shobra Zamalek_Down Helwan 1 Helwan 2 Maadi Mokattam
Madinet el ElKhamia Town
Mostkbal
25
Accessibility: Call Access Time [sec.] 2/3/4G: Short Call
Call Access Time - Overall Call Access Time - Zones

15
6.97
10
9.04
10.25 5
12.30
0
0 5 10 15 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Call Access Time represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to
the receiving terminal.
Call Access Time

15
10
0
Madinet el Town
Mostkbal
26
Accessibility: CSFB Delay [sec.] 2/3/4G: Short Call
Circuit Switch Fall Back Delay - Overall Circuit Switch Fall Back Delay - Zones
5
0.77 4
1.52 3
2
1.13
1
1.24
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
CSFB Delay represents the period of time to overlay 3G/2G environment instead of handling calls in 4G (LTE). Depending on the CSFB strategy.
Circuit Switch Fall Back Delay

5
0
Madinet el Town
Mostkbal
27
Accessibility: Telephony Return Delay [sec.] 2/3/4G: Short Call
Telephony Return Delay - Overall Telephony Return Delay - Zones

5
0.66 4
0.79 3
2
0.62
1
0.65
0
Telephony Return Delay measures the time that a UE uses to re-join the LTE (4G) network after call end
Telephony Return Delay

5
0
Madinet el Town
Mostkbal
28
Voice Speech Quality KPI’s
Speech Quality: MOS Scores
Voice Speech Quality - Overall Voice Speech Quality - Zones
5
3.38 4
3.23 3
2
3.33
1
2.71
0
Voice Speech Quality

5
0
Madinet el Town
Mostkbal
30
Speech Quality: Call technology Usage & Codec Base Usage
Call Technology Usage Overall Call technology Usage represents the call technology
used over call period. The more calls on 3G (UMTS) the
better MOS served.
Vodafone 98% 2%
Orange 99% 1%
3G
Etisalat 97% 3% 2G
We 97% 3%
0% 25% 50% 75% 100%
Codec Base Usage
Codec Base Usage represents the codec used over the call where AMR
EFR
wideband (AMR WB) leads to better voice quality experience by the end
user than the AMR Narrowband (AMR NB)
AMR WideBand
AMR NarrowBand
Cairo
0% 20% 40% 60% 80% 100%
31
Failed & Dropped Calls Causes
Analysis: Dropped Calls Causes
9%
14%
29%
38% 2G Quality
14% 2G Quality
3G Quality
38% 3G Quality
Core Network
5% Mobility Issue
10% Mobility Issue 43%
RAN Issue
RAN Issue
5%
3% 2G Coverage 10%
2G Quality 40% 2G Quality

27%
51% 3G Quality 3G Quality
Core Network 40% Mobility Issue
7%
Mobility Issue 3% No service
2%
Other 7% RAN Issue
5% RAN Issue
33
All Operators: Dropped Calls Locations 1/2
34
35
Analysis: Failed Calls Causes
3G Quality 3G Quality
12% 31% 4G Coverage 15% 4G Quality

4%
10% 4G Quality 38% Core Network
10% Core Network 11% CSFB Issue
2% CSFB Issue Mobility Issue

8%
5% 17% 3%
Mobility Issue No service
No service 11% Other
5% Paging Issue 1% 12% Paging Issue
5%
RAN Issue RAN Issue
1% 1%
1% 9% 2G Quality 2G Quality
1%
5% 3G Coverage 3G Coverage
9%
21%
3% 4G Quality 7% 4G Coverage
3% 16%
2% 15% 8%
Core Network 4G Quality
CSFB Issue 8% 7% Core Network
10%
31% Mobility Issue CSFB Issue
30%
No service Mobility Issue
Other No service
Paging Issue Other
RAN Issue Paging Issue
All Operators: Blocked Calls Locations 1/2
37
38
Agenda 2. Voice Service Quality & Performance – Cairo
14. Annexes
39
Data Service KPI’s
Free Mode Throughput Per Test Type
NETWORK PERFORMANCE TEST USER EXPERIENCE TEST
35000 160000
140000
30000
120000
25000
100000
Maximum throughput
Average throughput
20000
80000
15000
60000
10000
40000
5000
20000
0 0
20 sec Continuous Download 15 sec Continuous Upload 20 MB File Download 2 MB File Upload
(400 MB file) (200 MB file)
Vodafone Orange Etisalat We Vodafone Max Orange Max Etisalat Max We Max 41
FDTT HTTP Download Transfer Throughput – Network Performance
400 MB File FDTT HTTP Download [kbps] - Overall 400 MB File FDTT HTTP Download Throughput [kbps] - Zones
40,000
20821 35,000
30,000
28775 25,000
20,000
13038 15,000
10,000
20419 5,000
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
400 MB File FDTT HTTP Download Throughput [kbps]

45,000
42,500
40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
Mostkbal
FDTT HTTP Upload Transfer Throughput – Network Performance
200 MB FDTT HTTP Upload Throughput [kbps] - Overall 200 MB FDTT HTTP Upload Throughput [kbps] - Zones
30,000
10717 25,000
20,000
15439
15,000
12131 10,000
5,000
13620
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 16,500 18,000 19,500 21,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
200 MB FDTT HTTP Upload Throughput [kbps]

30,000
28,500
27,000
25,500
24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
Mostkbal
HTTP Download Session Blocked Rates
Download Session Blocked Ratio - Overall Download Session Blocked Ratio - Zones
15%
0.23%
10%
0.45%
5.02% 5%
3.91%
0%
0% 5% 10% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Download Session Blocked Ratio

40%
30%
20%
10%
0%
Madinet el Town
Mostkbal
HTTP Upload Session Blocked Rates
Upload Session Blocked Ratio - Overall Upload Session Blocked Ratio - Zones
15%
0.23%
10%
0.39%
4.11% 5%
4.69%
0%
0% 5% 10% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Upload Session Blocked Ratio

40%
30%
20%
10%
0%
Madinet el Town
Mostkbal
HTTP Download Average Session Setup Time
Average Session Setup Time [sec] - Overall Average Session Setup Time [sec] - Zones
10
0.22 8
0.21 6
4
0.91
2
0.14
0
Average Session Setup Time [sec]

10
0
Madinet el Town
Mostkbal
HTTP Upload Average Session Setup Time
10
0.05 8
0.05 6
4
0.13
2
0.11
0

10
0
Madinet el Town
Mostkbal
Throughput KPI’s – Customer Experience
48
HTTP Download Throughput – Customer Experience
20MB Download Throughput [kbps] - Overall 20MB Download Throughput [kbps] - Zones
35,000
20,255 30,000
25,000
25,965 20,000
15,000
13,375
10,000
19,218 5,000
0
0 10,000 20,000 30,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
20MB Download Throughput [kbps]

35,000
30,000
25,000
20,000
15,000
10,000
5,000
0
Mostkbal
HTTP Upload Throughput – Customer Experience
2MB Upload Throughput [kbps] - Overall 2MB Upload Throughput [kbps] - Zones
20,000
4,285
15,000
12,567
10,000
9,035
5,000
8,065
0
0 5,000 10,000 15,000 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
2MB Upload Throughput [kbps]

20,000
15,000
10,000
5,000
0
Mostkbal
Browsing & YouTube Service KPI’s
51
Session Failure Ratio
Session Failure Ratio - Overall Session Failure Ratio - Zones
25%
2.00% 20%
1.19% 15%
10%
12.45%
5%
5.72%
0%
0% 5% 10% 15% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Madinet el Town
Mostkbal
52
Session Time
Average Session Time - Overall Average Session Time - Zones
10
3.20 8
3.08 6
4
5.30
2
2.34
0
Average Session Time

10
0
Madinet el Town
Mostkbal
53
20%
1.82%
15%
1.16%
10%
10.84%
5%
5.79%
0%
0% 5% 10% 15% Zone 1 Zone 2 Zone 3 Zone 4 Zone 5

80%
70%
60%
50%
40%
30%
20%
10%
0%
Madinet el Town
Mostkbal
54
Session Time
10
2.35 8
2.28 6
4
2.81
2
2.09
0

10
0
Madinet el Town
Mostkbal
55
YouTube Session Failure Ratio - Overall YouTube Session Failure Ratio - Zones
20%
1.78%
15%
0.93%
10%
0.96%
5%
5.25%
0%
YouTube Session Failure Ratio

40%
30%
20%
10%
0%
Madinet el Town
Mostkbal
56
Freezing Time [msec]
Freezing Time - Overall Freezing Time - Zones
900
267 800
700
600
30 500
400
186 300
200
95 100
0
0 50 100 150 200 250 300 Zone 1 Zone 2 Zone 3 Zone 4 Zone 5
Freezing Time
2,000
1,500
1,000
500
0
Mostkbal
57
Video Quality
Video Quality [VMOS] - Overall Video Quality [VMOS] - Zones
5
3.96 4
3.99 3
2
3.97
1
3.98
0
Video Quality - VMOS

5
0
Madinet el Town
Mostkbal
58
Time to 1st Picture
Time to First Picture [s] - Overall Time to First Picture [s] - Zones
5
1.30 4
1.16 3
2
1.29
1
1.14
0
Time to First Picture [s]

5
0
Madinet el Town
Mostkbal
59
Youtube - Image Resolution
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
60
14. Annexes
61
Zones Definition
Giza
Zayed 1
Giza Z1
Zayed 2
6th of Oct 1
6th of Oct 2
Giza Z3 Giza Z2
Faisal
Haram
Embaba
Mohandseen
62

6%
0.86%
4%
1.61%
2.28% 2%
2.14%
0%
0% 2% 4% 6% 8% 10% Zone 1 Zone 2 Zone 3
Call Blocked Rate

8%
6%
4%
2%
0%
6th of Oct 1 6th of Oct 2 Zayed 1 Zayed 2 Faisal Haram Embaba Mohandseen
64
5%
0.62% 4%
0.31% 3%
2%
0.55%
1%
0.45%
0%
0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3

5%
4%
3%
2%
1%
0%
65

5%
0.00% 4%
0.00% 3%
0.00% 2%
1%
0.07%
0%
0% 1% 2% 3% 4% 5% Zone 1 Zone 2 Zone 3
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
66
100%
90%
4.41% 80%
70%
12.29% 60%
50%
40%
7.80% 30%
20%
85.61% 10%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Zone 1 Zone 2 Zone 3

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
67

15
7.03
10
9.28
8.79 5
12.09
0
0 5 10 15 Zone 1 Zone 2 Zone 3
Call Access represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to the
receiving terminal.
Call Access Time

15
10
0
68
5
0.83 4
1.51 3
2
1.11
1
2.11
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

5
0
69

5
0.69 4
0.82 3
2
0.61
1
0.67
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

5
0
70
5
3.39 4
3.22 3
2
3.28
1
2.49
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

5
0
72
better MOS served.
Vodafone 99% 1%
Orange 100% 0%
3G
Etisalat 99% 1% 2G
We 96% 4%
0% 25% 50% 75% 100%
Codec Base Usage
HR
EFR
AMR WideBand
AMR NarrowBand
0% 20% 40% 60% 80% 100%
73
9% 14%
29%
38% 2G Quality
14% 2G Quality
3G Quality
38% 3G Quality
Core Network
5% Mobility Issue
10% Mobility Issue 43%
RAN Issue
RAN Issue
10%
5%
3% 2G Coverage
27%
40%
Core Network Mobility Issue
7%
Mobility Issue 3% No service
2%
5% Other RAN Issue
RAN Issue
7%
75
76
77
12% 4G Coverage 15% 4G Quality

31%
10% 4G Quality 38% 4% Core Network
11%
10% Core Network CSFB Issue
CSFB Issue Mobility Issue
5% 2%
8%
17% Mobility Issue 5% 12% No service
11%
No service Other
5% 3%
1%
Paging Issue Paging Issue
RAN Issue RAN Issue
0.5% 1%
2G Quality
9% 9%
5%
3G Coverage 3G Quality
1% 13%
21% 3G Quality 4G Coverage
3% 3%
4G Quality 7% 16% 4G Quality
2% 15% Core Network 8% Core Network
7%
CSFB Issue 9% CSFB Issue
10%
31% Mobility Issue Mobility Issue
30%
No service No service
Other Other
RAN Issue
79
80
14. Annexes
81
30000 120000
25000 100000
20000 80000
Maximum throughput
Average throughput
15000 60000
10000 40000
5000 20000
0 0
40,000
17401 35,000
30,000
23135 25,000
20,000
18865 15,000
10,000
18901 5,000
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Zone 1 Zone 2 Zone 3

40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
35,000
13548 30,000
25,000
24445 20,000
15,000
16182
10,000
9657 5,000
0
0 1,500 3,000 4,500 6,000 7,500 9,00010,50012,00013,50015,00016,50018,00019,50021,00022,50024,00025,50027,00028,50030,000 Zone 1 Zone 2 Zone 3

36,000
34,500
33,000
31,500
30,000
28,500
27,000
25,500
24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
15%
0.06%
10%
0.11%
0.59% 5%
4.07%
0%
0% 5% 10% Zone 1 Zone 2 Zone 3

20%
15%
10%
5%
0%
10%
0.00%
0.11%
5%
1.19%
4.53%
0%
0% 5% 10% Zone 1 Zone 2 Zone 3

15%
10%
5%
0%
10
0.19 8
0.24 6
4
0.34
2
0.22
0
0 2 4 6 8 10 Zone 1 Zone 2 Zone 3

10
0
HTTP Upload Average Session Setup Time [sec]
10
0.04 8
0.06 6
4
0.11
2
0.14
0
0 2 4 6 8 10 Zone 1 Zone 2 Zone 3

10
0
90
35,000
17,285 30,000
25,000
20,125 20,000
15,000
16,002
10,000
16,121 5,000
0
0 10,000 20,000 30,000 Zone 1 Zone 2 Zone 3

40,000
30,000
20,000
10,000
0
15,000
6,049
10,000
13,944
11,359 5,000
6,750
0
0 5,000 10,000 15,000 20,000 Zone 1 Zone 2 Zone 3

20,000
15,000
10,000
5,000
0
93
20%
0.63%
15%
1.21%
10%
3.76%
5%
4.25%
0%
0% 2% 4% 6% 8% 10% Zone 1 Zone 2 Zone 3

80%
70%
60%
50%
40%
30%
20%
10%
0%
94
Session Time
15
2.95
10
2.89
4.43 5
2.42
0
0 2 4 6 8 10 Zone 1 Zone 2 Zone 3

15
10
0
95
30%
0.52% 25%
20%
0.88%
15%
2.98% 10%
5%
4.36%
0%
0% 2% 4% 6% 8% 10% Zone 1 Zone 2 Zone 3

80%
70%
60%
50%
40%
30%
20%
10%
0%
96
Session Time
10
2.19 8
2.22 6
4
2.36
2
2.17
0
0 2 4 6 8 10 Zone 1 Zone 2 Zone 3

15
10
0
97
15%
0.12%
10%
0.11%
0.30% 5%
3.71%
0%
0% 2% 4% 6% 8% 10% Zone 1 Zone 2 Zone 3

15%
10%
5%
0%
98
300
56.85 250
200
12.63
150
30.00 100
50
61.81
0
0 50 100 150 200 Zone 1 Zone 2 Zone 3
Freezing Time
600
500
400
300
200
100
0
99
Video Quality
5
3.99 4
4.00 3
2
3.99
1
3.99
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

5
0
100
Time to 1st Picture
5
1.28 4
1.11 3
2
1.13
1
1.14
0
0 1 2 3 4 5 Zone 1 Zone 2 Zone 3

5
0
101
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
102
14. Annexes
103
Zones Definition
Alexandria
East1
East2
Alex Z1
East3
East4
East5
West 1
Alex Z3 Alex Z2
West 2
Matrouh
Northencoast
104

5%
2.56% 4%
3.08% 3%
2%
1.81%
1%
3.69%
0%
0% 1% 2% 3% 4% 5% East Alex West Alex Northen Coast
Call Blocked Rate

10%
8%
6%
4%
2%
0%
East1 East2 East3 East4 East5 West1 West2 Matrouh Northencoast
106
5%
0.21% 4%
0.47% 3%
2%
0.41%
1%
0.31%
0%

5%
4%
3%
2%
1%
0%
107

5%
0.00% 4%
0.05% 3%
2%
0.06%
1%
0.00%
0%
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
108
100%
90%
6.51% 80%
70%
13.53% 60%
50%
40%
11.55% 30%
20%
95.09% 10%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% East Alex West Alex Northen Coast

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
109

15
7.07
10
11.98
8.65 5
11.09
0
0 5 10 15 East Alex West Alex Northen Coast
Call Access Time represents the period of time elapsed from the sending of a complete destination address (target number) to the setting up of a call to
the receiving terminal.
Call Access Time

15
10
0
110
5
0.86 4
1.90 3
2
1.39
1
1.74
0
0 1 2 3 4 5 East Alex West Alex Northen Coast

5
0
111

5
0.69 4
1.06 3
2
0.69
1
0.70
0

5
0
112
5
3.37 4
3.24 3
2
3.23
1
2.41
0

5
0
114
better MOS served.
Vodafone 97% 3%
Orange 96% 4%
3G
Etisalat 99% 1% 2G
We 96% 4%
0% 25% 50% 75% 100%
Codec Base Usage
AMR WideBand
AMR NarrowBand
0% 20% 40% 60% 80% 100%
115
25% 22%

56%
No service 22% Core Network
25%
RAN Issue RAN Issue
13% 12%
13% 3G Coverage 33% 34%
12% Core Network No service
50%
No service 33% RAN Issue
RAN Issue
117
118
119
2G Quality
2% 2% 2G Quality
10% 3G Coverage
3G Coverage
4% 4% 3G Quality 8%
19% 15% 3G Quality
4G Coverage
2% 39% Core Network
2%
4G Quality
5% CSFB Issue
8% Core Network
41% 4% 12% Mobility Issue
CSFB Issue 7% 7%
4% No service
No service
Other
Other 3% Paging Issue
Paging Issue 2%
RAN Issue
RAN Issue
6%
2G Quality
17%
9% 6% 3%
8% 3G Quality 3% 13% 1% 4G Quality
23%
11% 4G Coverage Core Network
11% 11%
Core Network CSFB Issue
3% CSFB Issue 13% Mobility Issue
34% 6% 22%
Other Other
RAN Issue
121
122
14. Annexes
123
40000 140000
35000
120000
30000
100000
25000
Maximum throughput
Average throughput
80000
20000
60000
15000
40000
10000
20000
5000
0 0
45,000
27128 40,000
35,000
30,000
36629 25,000
20,000
14103 15,000
10,000
18133 5,000
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 32,500 35,000 37,500 40,000 East Alex West Alex Northen Coast

50,000
47,500
45,000
42,500
40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
24,000
22,500
11585 21,000
19,500
18,000
16,500
19433 15,000
13,500
12,000
10,500
18458 9,000
7,500
6,000
4,500
12721 3,000
1,500
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 16,500 18,000 19,500 21,000 22,500 24,000 East Alex West Alex Northen Coast

30,000
28,500
27,000
25,500
24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
20%
0.28%
15%
0.13%
10%
0.25%
5%
1.42%
0%
0% 5% 10% 15% East Alex West Alex Northen Coast

40%
30%
20%
10%
0%
20%
0.14%
15%
0.09%
10%
0.76%
5%
1.88%
0%

40%
30%
20%
10%
0%
10
0.17 8
0.16 6
4
0.24
2
0.20
0

10
0
10
0.07 8
0.05 6
4
0.14
2
0.13
0

10
0
Throughout – Customer experience
132
45,000
25,261 40,000
35,000
30,000
34,011 25,000
20,000
14,819 15,000
10,000
18,377 5,000
0
0 5,000 10,000 15,000 20,000 25,000 30,000 35,000 East Alex West Alex Northen Coast

45,000
40,000
35,000
30,000
25,000
20,000
15,000
10,000
5,000
0
15,000
4,643
10,000
10,653
8,797 5,000
7,215
0
0 5,000 10,000 15,000 East Alex West Alex Northen Coast

15,000
10,000
5,000
0
135
25%
0.62% 20%
0.21% 15%
10%
2.84%
5%
3.30%
0%

40%
30%
20%
10%
0%
136
Session Time
10
3.52 8
2.85 6
4
5.13
2
2.61
0

15
10
0
137
30%
0.57% 25%
20%
0.26%
15%
1.11% 10%
5%
3.35%
0%

40%
30%
20%
10%
0%
138
Session Time
10
2.16 8
1.90 6
4
2.30
2
2.29
0

10
0
139
30%
0.62%
20%
0.17%
0.41% 10%
2.35%
0%

40%
30%
20%
10%
0%
140
700
158 600
500
82 400
300
58
200
153 100
0
0 50 100 150 200 East Alex West Alex Northen Coast
Freezing Time
1,200
900
600
300
0
141
Video Quality
5
3.96 4
3.99 3
2
3.99
1
3.97
0

5
0
142
Time to 1st Picture
5
1.23 4
1.19 3
2
1.34
1
1.22
0

5
0
143
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
144
14. Annexes
145
Zones Definition
Delta Cities
Delta Z1
Banha
Qalyoub
Qanatir
Delta Z2
10th of ramadan
Faqous
Zagazig
Delta Z3
Damnhour
Kafr Eldawar
Delta Z4
Kafr el Zayat
Tanta - Mahalla
Delta Z5
Desouk
Kafr El sheikh
Delta Z6
Mansoura
Senbelawen
Domyat
Delta Z7
Ras El bar
Delta Z8
Menoufbagour
Shebin el Koum
146

38%
36%
34%
2.81% 32%
30%
28%
26%
7.23% 24%
22%
20%
18%
16%
1.90% 14%
12%
10%
8%
6%
1.67% 4%
2%
0%
0% 2% 4% 6% 8% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Call Blocked Rate

90%
88%
86%
84%
82%
80%
78%
76%
74%
72%
70%
68%
66%
64%
62%
60%
58%
56%
54%
52%
50%
48%
46%
44%
42%
40%
38%
36%
34%
32%
30%
28%
26%
24%
22%
20%
18%
16%
14%
12%
10%
8%
6%
4%
2%
0%
Banha Qalyoub Qanatir 10th of Faqous Zagazig Damnhour Kafr Eldawar Kafr el Zayat Tanta - Desouk - Kafr Kafr El sheikh Mansoura Senbelawen Domyat Ras el Bar Menouf - Shebin el
ramadan Mahalla Ghounim bagour Koum
148
5%
0.34% 4%
0.27% 3%
2%
0.23%
1%
0.30%
0%
0% 1% 2% 3% 4% 5% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

5%
4%
3%
2%
1%
0%
149

5%
0.00% 4%
0.00% 3%
2%
0.04%
1%
0.00%
0%
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
150
100%
90%
8.45% 80%
70%
23.95% 60%
50%
40%
15.85% 30%
20%
94.49% 10%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
151

15
7.12
10
10.90
7.96 5
10.04
0
0 5 10 15 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
receiving terminal.
Call Access Time

15
10
0
152
5
0.83 4
1.21 3
2
0.95
1
1.00
0
0 1 2 3 4 5 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

10
0
153

5
0.64 4
1.11 3
2
0.74
1
0.77
0

15
10
0
154
5
3.33 4
3.05 3
2
3.17
1
2.36
0

5
0
156
better MOS served.
Vodafone 95% 5%
Orange 97% 3%
3G
Etisalat 98% 2% 2G
We 98% 2%
0% 25% 50% 75% 100%
Codec Base Usage
wideband (AMR WB) leads to better voice quality experience by the end EFR
AMR WideBand
AMR NarrowBand
0% 20% 40% 60% 80% 100%
157
12%
30% 25%
3G Quality 2G Coverage
40%
Core Network 3G Quality
Mobility Issue 13% 37% Core Network
10% 10% No service 13% Other
10%
RAN Issue RAN Issue
15%
11%
2G Coverage 33%
43% 14% 2G Coverage
2G Quality
3G Quality
3G Coverage 45%
14% Mobility Issue
11%
14% 3G Quality
RAN Issue
RAN Issue
159
160
161
3%
0.5%
6% 2G Quality
3G Quality
3G Coverage
26% 4G Coverage
20% 21% 1% 3G Quality
4G Quality
5% 7% Core Network
Core Network 33%
2% 1% CSFB Issue
CSFB Issue
28% 5% 20% Mobility Issue
8%
Mobility Issue 8%
3% No service
3% No service
Other
Other
Paging Issue
Paging Issue
RAN Issue
6%
2%
3G Coverage
3G Coverage 12%
2%
3G Quality
9% 19% 3G Quality 10%
19% 2%
10% 4G Quality
7% 4G Quality
Core Network
CSFB Issue 2%
3% 2% 18% CSFB Issue
Mobility Issue
Mobility Issue
14% 2% 25% No service
36% No service
Other
Other
Paging Issue
Paging Issue
RAN Issue
RAN Issue
163
164
14. Annexes
165
30000 120000
25000 100000
20000 80000
Maximum throughput
Average throughput
15000 60000
10000 40000
5000 20000
0 0
40,000
17687 35,000
30,000
24857 25,000
20,000
11771 15,000
10,000
19092 5,000
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
20,000
11593
15,000
10563
10,000
13190
5,000
13050
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
15%
0.40%
10%
2.20%
1.72% 5%
2.15%
0%
0% 5% 10% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

35%
30%
25%
20%
15%
10%
5%
0%
15%
0.40%
10%
1.76%
1.17% 5%
2.03%
0%
0% 5% 10% Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

25%
20%
15%
10%
5%
0%
10
0.21 8
0.26 6
4
0.48
2
0.17
0

10
0
10
0.07 8
0.12 6
4
0.15
2
0.13
0

10
0
174
35,000
17,722 30,000
25,000
23,310 20,000
15,000
12,194
10,000
18,888 5,000
0
0 10,000 20,000 30,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

40,000
30,000
20,000
10,000
0
15,000
4,667
10,000
7,848
7,385 5,000
7,502
0
0 5,000 10,000 15,000 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya

15,000
10,000
5,000
0
177
30%
1.36% 25%
20%
3.76%
15%
2.08% 10%
5%
2.88%
0%

25%
20%
15%
10%
5%
0%
178
Session Time
Average Session Setup - Overall Average Session Setup - Zones
15
3.41
10
3.51
5.05 5
2.59
0

20
15
10
0
179
30%
1.62% 25%
20%
3.95%
15%
1.14% 10%
5%
3.13%
0%

30%
20%
10%
0%
180
Session Time
Average Session Setup - Overall Average Session Setup - Zones
10
2.40 8
2.40 6
4
2.57
2
2.24
0

10
0
181
15%
1.04%
10%
2.70%
0.91% 5%
2.44%
0%

30%
20%
10%
0%
182
1,200
397 1,000
800
199
600
133 400
200
105
0
0 100 200 300 400 Qaliobia Sharkeya AlBeheira alGharbeya Kafr El sheikh Dakahleya Domyat Menofeya
Freezing Time
2,000
1,500
1,000
500
0
183
Video Quality
5
3.93 4
3.97 3
2
3.97
1
3.97
0

5
0
184
Time to 1st Picture
5
1.36 4
1.34 3
2
1.46
1
1.18
0

15
10
0
185
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
186
14. Annexes
187
Zones Definition
Canal City
Canal Z1
Fayed Abou Sultan
Ismailia
Qantara
Canal Z4 Canal Z3 Canal Z2

Sokhna
Suez
PortSaid
Hurghada
188

10%
1.30% 8%
1.38% 6%
4%
0.87%
2%
2.61%
0%
0% 1% 2% 3% 4% 5% 6% Ismailia Suez PortSaid RedSea
Call Blocked Rate

10%
8%
6%
4%
2%
0%
Fayed Abou Sultan Ismailia Qantara Sokhna Suez PortSaid Hurghada - Sahl Hashish - Soma
bay
190
5%
0.29% 4%
0.36% 3%
2%
0.43%
1%
0.15%
0%
0% 1% 2% 3% 4% 5% Ismailia Suez PortSaid RedSea

5%
4%
3%
2%
1%
0%
bay
191

5%
0.00% 4%
0.00% 3%
2%
0.00%
1%
0.00%
0%
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
bay
192
100%
90%
5.57% 80%
70%
13.42% 60%
50%
40%
14.63% 30%
20%
99.37% 10%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Ismailia Suez PortSaid RedSea

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
bay
193

15
6.55
10
8.92
8.16 5
9.93
0
0 5 10 15 Ismailia Suez PortSaid RedSea
receiving terminal.
Call Access Time

15
10
0
bay
194
5
0.86 4
1.23 3
2
1.05
1
1.09
0
0 1 2 3 4 5 Ismailia Suez PortSaid RedSea

5
0
bay
195

5
0.75 4
0.98 3
2
0.69
1
0.70
0

5
0
bay
196
5
3.36 4
3.26 3
2
3.22
1
2.37
0

5
0
bay
198
better MOS served.
Vodafone 99% 1%
Orange 96% 4%
3G
Etisalat 90% 10% 2G
We 89% 11%
0% 25% 50% 75% 100%
Codec Base Usage
AMR WideBand
AMR NarrowBand
0% 20% 40% 60% 80% 100%
199
25% 20%
50% 2G Coverage
3G Quality
3G Quality
25% 80% RAN Issue
RAN Issue
17%
33%
3G Coverage 50% 50%

Core Network
3G Quality
RAN Issue
50% RAN Issue
201
202
203
11%
10%
3G Coverage
6% 6% 17% 3G Quality 3G Coverage
32%
26%
39% 4G Quality CSFB Issue
5% 5% Mobility Issue 11% Mobility Issue
11% 10%
11%
Paging Issue RAN Issue
RAN Issue
3G Quality
17% 6% 17%
11% 3% 4G Quality
3%
3G Quality
42% 5% Core Network
4G Quality
25% 11% CSFB Issue
CSFB Issue
Mobility Issue
8% No service 44%
8% No service
RAN Issue
Paging Issue
RAN Issue
205
206
14. Annexes
207
35000 140000
30000 120000
25000 100000
Maximum throughput
Average throughput
20000 80000
15000 60000
10000 40000
5000 20000
0 0
45,000
23006 40,000
35,000
30,000
28737 25,000
20,000
17488 15,000
10,000
19669 5,000
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Ismailia Suez PortSaid RedSea

50,000
47,500
45,000
42,500
40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
bay
30,000
11083 25,000
20,000
19971
15,000
14140 10,000
5,000
14325
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 16,500 18,000 19,500 21,000 Ismailia Suez PortSaid RedSea

36,000
34,500
33,000
31,500
30,000
28,500
27,000
25,500
24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
bay
10%
0.32%
0.25%
5%
2.68%
1.14%
0%
0% 5% 10% Ismailia Suez PortSaid RedSea

10%
5%
0%
bay
20%
0.71%
15%
0.00%
10%
5.36%
5%
2.76%
0%
0% 5% 10% Ismailia Suez PortSaid RedSea

20%
15%
10%
5%
0%
bay
10
0.19 8
0.19 6
4
0.61
2
0.15
0

10
0
bay
10
0.08 8
0.06 6
4
0.21
2
0.15
0

10
0
bay
216
40,000
22,929 35,000
30,000
26,939 25,000
20,000
17,020 15,000
10,000
20,431 5,000
0
0 5,000 10,000 15,000 20,000 25,000 30,000 Ismailia Suez PortSaid RedSea

50,000
40,000
30,000
20,000
10,000
0
bay
20,000
4,736
15,000
11,609
10,000
8,436
5,000
7,970
0
0 5,000 10,000 15,000 Ismailia Suez PortSaid RedSea

20,000
15,000
10,000
5,000
0
bay
219
80%
4.00%
60%
0.06%
40%
11.77%
20%
3.44%
0%
0% 5% 10% 15% Ismailia Suez PortSaid RedSea

80%
60%
40%
20%
0%
bay
220
Session Time
10
3.13 8
3.06 6
4
3.74
2
2.65
0

10
0
bay
221
70%
4.12% 60%
50%
0.06% 40%
30%
10.98%
20%
3.57% 10%
0%
0% 5% 10% 15% Ismailia Suez PortSaid RedSea

80%
60%
40%
20%
0%
bay
222
Session Time
10
2.24 8
2.13 6
4
2.77
2
2.27
0

10
0
bay
223
20%
3.83%
15%
0.06%
10%
0.43%
5%
3.61%
0%

30%
25%
20%
15%
10%
5%
0%
bay
224
800
148
600
196
400
97
200
128
0
0 100 200 300 Ismailia Suez PortSaid RedSea
Freezing Time
1,200
1,000
800
600
400
200
0
bay
225
Video Quality
5
3.97 4
3.97 3
2
3.97
1
3.97
0

5
0
bay
226
Time to 1st Picture
5
1.31 4
1.25 3
2
1.29
1
1.29
0
0 1 2 3 4 5 6 Ismailia Suez PortSaid RedSea

5
0
bay
227
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
228
14. Annexes
229
Zones Definition Upper Egypt
Upper Z8 Upper Z7 Upper Z6 Upper Z5 Upper Z4 Upper Z3 upper Z2 Upper Z1

Fayoum
SinurisTirsa
BanySwif
Wasta
AbuQurqas
Menya
Asyut
DayroutManfalout
Sohag
TahtaAkhmim
Kharga
Dakhla
Farafra
Qena
Nagaa
Esna
Luxor
Aswan
Upper Z9
Abu Semble
Komombo
230

20%
18%
1.88% 16%
14%
7.69% 12%
10%
8%
3.15% 6%
4%
3.48% 2%
0%
0% 2% 4% 6% 8% 10% Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan
Call Blocked Calls represents the ratio between unsuccessful call attempts and all calls made (both successful & unsuccessful).
Call Blocked Rate

24%
22%
20%
18%
16%
14%
12%
10%
8%
6%
4%
2%
0%
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Hamadi Qena Esna Luxor Aswan Kom ombo -
Manfalout Akhmim Fararfra - Farashut Daraw - Abu
Sembele
232
5%
0.18% 4%
0.11% 3%
2%
0.21%
1%
0.18%
0%

5%
4%
3%
2%
1%
0%
Sembele
233

5%
0.05% 4%
0.00% 3%
2%
0.05%
1%
0.00%
0%
CSFB Failure Rate
5%
4%
3%
2%
1%
0%
Sembele
234
100%
10.33% 90%
80%
70%
6.20% 60%
50%
9.35% 40%
30%
20%
93.60% 10%
0%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Sembele
235

15
6.83
10
10.95
8.28 5
10.07
0
0 5 10 15 Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan
Call Access Time

15
10
0
Sembele
236
5
1.12 4
0.88 3
2
1.08
1
1.15
0
0 1 2 3 4 5 Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

5
0
Sembele
237

5
0.72 4
1.30 3
2
0.73
1
0.69
0

5
0
Sembele
238
5
3.29 4
3.35 3
2
3.28
1
2.43
0

5
0
Sembele
240
better MOS served.
Vodafone 91% 9%
Orange 98% 2%
3G
Etisalat 95% 5% 2G
We 94% 6%
0% 25% 50% 75% 100%
Codec Base Usage
AMR WideBand
AMR NarrowBand
0% 20% 40% 60% 80% 100%
241
20% 20%
33% 34%
2G Coverage
2G Coverage
20% 2G Quality
3G Coverage
40% 3G Coverage
33% RAN Issue
RAN Issue
16%
20%
17% 20%
2G Quality
2G Coverage
17% 17% 3G Coverage
3G Coverage
3G Quality 20%
40% 3G Quality
33% No service
RAN Issue
RAN Issue
243
244
245
1% 3% 1%
6%
21% 2G Coverage 2G Coverage
3G Coverage 2% 2G Quality
28% 6% 3%
3G Quality 3G Coverage
7% 4G Coverage 3G Quality
18%
4%
CSFB Issue 60% CSFB Issue
2%
24% 2% Mobility Issue Mobility Issue
8% No service No service
4%
Other Other
2%
3G Coverage 2G Coverage
3G Quality 2% 15% 3G Coverage
16% 1% 4G Coverage 6% 13% 3G Quality
2% 27%
3% 4G Quality 1% 4G Quality
3%
Core Network 11% Core Network
1% CSFB Issue 4% CSFB Issue
28% 29%
16% 1% 14%
4% 1% Mobility Issue Mobility Issue
Other Other
RAN Issue RAN Issue
247
248
14. Annexes
249
30000 100000
90000
25000
80000
70000
20000
Maximum throughput
Average throughput
60000
15000 50000
40000
10000
30000
20000
5000
10000
0 0
40,000
14436 35,000
30,000
27237 25,000
20,000
11162 15,000
10,000
21315 5,000
0
0 2,500 5,000 7,500 10,000 12,500 15,000 17,500 20,000 22,500 25,000 27,500 30,000 Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

45,000
42,500
40,000
37,500
35,000
32,500
30,000
27,500
25,000
22,500
20,000
17,500
15,000
12,500
10,000
7,500
5,000
2,500
0
Fayoum Sinuris - Tirsa Bany Swif Wasta Abu Qurqas Menya Asyut Dayrout - Sohag Tahta - Kharga - Nagaa Qena Esna Luxor Aswan Kom ombo -
Manfalout Akhmim Fararfra Hamadi - Daraw - Abu
Farashut Sembele
20,000
7426
15,000
10563
10,000
12519
5,000
12746
0
0 1,500 3,000 4,500 6,000 7,500 9,000 10,500 12,000 13,500 15,000 Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

24,000
22,500
21,000
19,500
18,000
16,500
15,000
13,500
12,000
10,500
9,000
7,500
6,000
4,500
3,000
1,500
0
Farashut Sembele
30%
0.93%
20%
2.02%
12.93% 10%
2.17%
0%
0% 5% 10% 15% Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

50%
40%
30%
20%
10%
0%
Sembele
70%
0.85% 60%
50%
2.27% 40%
30%
9.27%
20%
2.54% 10%
0%
0% 5% 10% Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

100%
90%
80%
70%
60%
50%
40%
30%
20%
10%
0%
Sembele
10
0.28 8
0.25 6
4
2.14
2
0.23
0

10
0
Sembele
10
0.32 8
0.13 6
4
0.31
2
0.39
0

10
0
Sembele
258
35,000
14,942 30,000
25,000
26,907 20,000
15,000
12,513
10,000
21,898 5,000
0
0 5,000 10,000 15,000 20,000 25,000 30,000 Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

40,000
30,000
20,000
10,000
0
Farashut Sembele
15,000
3,655
10,000
7,733
8,362 5,000
7,596
0
0 5,000 10,000 15,000 Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

15,000
10,000
5,000
0
Farashut Sembele
261
70%
4.70% 60%
50%
7.45% 40%
30%
12.80%
20%
16.07% 10%
0%
0% 5% 10% 15% 20% Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

100%
80%
60%
40%
20%
0%
Sembele
262
Session Time
10
3.66 8
3.76 6
4
4.88
2
3.07
0

10
0
Sembele
263
70%
4.91% 60%
50%
7.11% 40%
30%
12.70%
20%
16.36% 10%
0%
0% 5% 10% 15% 20% Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

100%
80%
60%
40%
20%
0%
Sembele
264
Session Time
10
2.73 8
2.62 6
4
3.47
2
2.77
0

10
0
Sembele
265
70%
2.39% 60%
50%
6.39% 40%
30%
9.63%
20%
14.37% 10%
0%
0% 5% 10% 15% Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

70%
60%
50%
40%
30%
20%
10%
0%
Sembele
266
8,000
537 7,000
6,000
513 5,000
4,000
932 3,000
2,000
642 1,000
0
0 200 400 600 800 1,000 1,200 Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan
Freezing Time
10,000
8,000
6,000
4,000
2,000
0
Farashut Sembele
267
Video Quality
5
3.92 4
3.93 3
2
3.87
1
3.91
0

5
0
Sembele
268
Time to 1st Picture
10
1.49 8
1.50 6
4
1.73
2
1.49
0
0 1 2 3 4 5 6 Fayoum Bany Swif ElMenya Asyut New Valley Sohag Qena Luxor Aswan

10
0
Sembele
269
100%
80%
60%
Image
Resolution 40%
20%
0%
1088 720 480 360 240 144
270
14. Annexes
271
KPI definitions
Voice KPIs
Call Blocked Rate: (licensed KPI) Call Access: (non-Licensed KPI)
The percentage of unsuccessful call setup attempts to the total represents the period of time elapsed from the sending of a
number of call attempts in a specified period. complete destination address (target number) to the setting up of a
Threshold value = 2 %. call to the receiving terminal.
Call Dropped Rate: (licensed KPI) CSFB Delay: (non-Licensed KPI)
The percentage of dropped or interrupted calls without the represents the period of time to overlay 3G/2G environment
subscriber’s permission after successful call establishment to the instead of handling calls in 4G (LTE). Depending on the CSFB
total number of successfully established attempts. strategy.
Threshold value = 2 % Telephony Return Delay: (non-Licensed KPI)
Bad Speech Voice Quality Rate: (licensed KPI) measures the time that a UE uses to re-join the LTE (4G) network
The percentage of bad speech voice calls (less than 2.8) scored on after call end
MOS score which is a measure for end-to-end (mouth to ear)
speech quality of a voice service call to the total number of
completed calls.
Threshold value = 10 %
CSFB Call Setup Failure Rate (licensed KPI)
The ratio between unsuccessful CSFB Call setup attempts to all
successful CSFB Call setup attempts for the calling UE.
Threshold value = 4 %
272
KPI definitions
Data KPIs
Session Blocked Rate: (Licensed KPI’s) YouTube Session Failure: (Non-Licensed KPI’s)
The Percentage ratio of number of data sessions setup that failed to Stream session failure rate in percentage equal Total number of
attach on the network data domain to the total number of sessions. Streams / Total number of failed Streams .
Average Session Setup Time: (Licensed KPI’s) Freezing Time: (Non-Licensed KPI’s)
The time taken in seconds to access network data domain averaged Average freezing during stream in miliseconds. The relative
over all sessions. amount of freezing in the stream, that is, the ratio between the total
Average http download throughput: (Licensed KPI’s) time of freezings and the video sequence duration.
The average rate of successful data downloaded over a Video Quality: (Non-Licensed KPI’s)
communication channel. The throughput is measured in bits per Average of visual quality from an average of visual quality per
second (bit/s or bps). video stream. The predicted MOS value lies in the range of 1 to 5,
Average http Upload throughput: (Licensed KPI’s) where 1 stands for bad, and 5 for excellent stream quality.
The average rate of successful uploaded data over a communication Time to 1st Picture: (Non-Licensed KPI’s)
channel. The throughput is measured in bits per second (bit/s or Average Time to first picture appear in seconds for the sessions
bps). Image Resolution: (Non-Licensed KPI’s)
The total percentage of Image resolutions using in the clips
Browsing Session Failure: (Non-Licensed KPI’s)
The percentage of failed browsing sessions
Browsing Session Time : (Non-Licensed KPI’s):
Presents the average time needed for browsing (download) a
webpage
273
KPI’s Mentioned in the license and their Thresholds
Calls License Target value

Call Blocked Rate 2%
Dropped Call Rate 2%
Speech Voice Quality <2.8 10%
CSFB Call Setup Failure Rate 4%
Data Services License Target value
Session Blocked Rate 10%
Average Session Setup Time 10 Sec
Average http download throughput 2.5 Mbps
Average http upload throughput 1.5 Mbps
274
Causes Definition will be added
Classification Definition
2G Coverage Weak GSM (2G) Coverage
2G Quality Weak GSM (2G) Quality
3G Coverage Weak UMTS (3G) Coverage
3G Quality Weak UMTS (3G) Quality
4G Coverage Weak LTE (4G) Coverage
4G Quality Weak LTE (4G) Quality
Core Network Problem related to core recourses not radio recourses
CSFB Issue Problem related to transfer the call to lower than LTE (4G) technology
Mobility Issue Problems related to transfer call from one base station to another
Paging Issue Problem related to delayed or missing paging
RAN Issue Problems related to grant the radio access
Other Timeouts
275
Thank you
276

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Benchmarking Report No.

Voice Measurements Number of Tests

Data Measurements Number of Tests

Call Blocked Rate

CSFB Failure Rate

Voice Speech Quality on Sample < 2.8

HTTP Download Throughput [kbps]

HTTP Upload Throughput [kbps]

Download Session Block Ratio

Upload Session Failure Ratio

Download Session Setup Time [sec]

Upload Session Setup Time [sec]

Call Blocked Rate - Overall Call Blocked Rate - Zones

Call Blocked Rate

Voice Call Retainability is represented by call drop rates.

Voice Call Droped Rate

CSFB Failure Rate - Overall CSFB Failure Rate - Zones

Voice Speech Quality on Sample < 2.8

Call Access Time - Overall Call Access Time - Zones

Call Access Time

Circuit Switch Fall Back Delay

Telephony Return Delay - Overall Telephony Return Delay - Zones

Telephony Return Delay

Voice Speech Quality

0% 25% 50% 75% 100%

Codec Base Usage

0% 20% 40% 60% 80% 100%

2G Quality 40% 2G Quality

12% 31% 4G Coverage 15% 4G Quality

10% Core Network 11% CSFB Issue

2% CSFB Issue Mobility Issue

400 MB File FDTT HTTP Download Throughput [kbps]

200 MB FDTT HTTP Upload Throughput [kbps]

Download Session Blocked Ratio

Upload Session Blocked Ratio

Average Session Setup Time [sec]

Average Session Setup Time [sec]

20MB Download Throughput [kbps]

2MB Upload Throughput [kbps]

Session Failure Ratio

Average Session Time

Session Failure Ratio

Average Session Time

YouTube Session Failure Ratio

Video Quality - VMOS

Time to First Picture [s]

Call Blocked Rate - Overall Call Blocked Rate - Zones

Call Blocked Rate

Voice Call Retainability is represented by call drop rates.

Voice Call Droped Rate

CSFB Failure Rate - Overall CSFB Failure Rate - Zones

Voice Speech Quality on Sample < 2.8

Call Access Time - Overall Call Access Time - Zones

Call Access Time

Circuit Switch Fall Back Delay

Telephony Return Delay - Overall Telephony Return Delay - Zones

Telephony Return Delay

Voice Speech Quality

0% 25% 50% 75% 100%

Codec Base Usage

0% 20% 40% 60% 80% 100%

12% 4G Coverage 15% 4G Quality

400 MB File FDTT HTTP Download Throughput [kbps]