Professional Documents
Culture Documents
Group Members:
Ethics is important within business organizations for many reasons. Business ethics
refers to the moral principles that guide the way a business behaves. Business can increase
sales or increase reputation. A company which sets out to work within its own ethical
guidelines is also less at risk of being fined for poor behaviour, and less likely to find
Schnebel, E., & Bienert, M. (2004). In the field of human resource development, ethics refers
to well-founded standards of right and wrong that prescribe what humans ought to do, usually
Claire, Thomas, and Meyer 2010). Reputation is one of a company’s most important assets,
and one of the most difficult to rebuild should it be lost. Maintaining the promises it has
made is crucial to maintaining that reputation. Businesses not following any kind of ethical
code or carrying out their social responsibility leads to wider consequences. Unethical
behaviour may damage a firm’s reputation and make it less appealing to stakeholders. This
Additionally, the natural world can be affected by a lack of business ethics. For
example, a business which does not show care for where it disposes its waste products, or
fails to take a long-term view when buying up land for development, is damaging the world
in which every human being lives, and damaging the future prospects of all companies. When
working for a company with strong business ethics, employees are comfortable in the
knowledge that they are not by their own action allowing unethical practices to
continue. Customers are at ease buying products or services from a company they know to
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business is that it helps to attract customers to the firm’s products, which means boosting
sales and profits. It makes employees want to stay with the business, reduce labour turnover
and therefore increase productivity. It attracts more employees wanting to work for the
business, reduce recruitment costs and enable the company to get the most talented
employees. It also attracts investors and keep the company’s share price high, thereby
Thesis Statement
In Jamaican businesses, the retention of staff, the need to attract customers to the
firm’s products, the need to attract new employees and investors and keeping the company’s
share price high are some of the major factors why ethical practices are important in
organizations.
Purpose of study
The purpose of this study seeks to examine the issue associated with ethics and
In just the same way that society needs laws to govern human behaviours and their
relationships with each other, businesses need laws and regulations to govern their behaviour,
and their relationship with the communities in which they do business. A business exists
mainly for the purpose of making profits for its shareholders, and without rules and
regulations, it is easy to see how a company can easily, disregard anything that stands in the
way of its business pursuits. These rules and regulations are referred to as business ethics or
corporate ethics. These are a set of organizational standards, principles, values and norms that
govern the actions and behaviours of an individual in the business organization. These ethics
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originate from individuals, and can usually be found in organizational statements or imposed
by the legal system. These norms, values, ethical, and unethical practices are what is used to
They help those businesses maintain a better connection with their stakeholders. Some
investors, along with seeking to make money, are drawn to the idea of a company being a
responsible corporate citizen, who will take care of how it disposes wastes and pollutants.
Customers may choose only to spend their monies with entities that re-invest some if its
profits back into their communities, or support clean air and water policies. Employees will
be proud to be associated with a corporation that is regarded highly within the community,
and will treat them, not only as means of production, but as partners benefitting from profit-
sharing, and reasonable compensation. Such companies will, inevitably benefit from high
staff retention, higher levels of staff involvement in company activities and generally higher
staff morale. The ultimate result is the corporations bottom line will improve and if amicably
business ethics. As a corporate practice and a career specialization, the field is primarily
methods. The range and quantity of business ethical issues reflect the interaction of profit-
The development of formal ethics policies was driven largely by the emergence of
large corporations having limited relationships and sensitivities to the communities in which
they operated. During the 1980s and 1990s, interest in business ethics accelerated
dramatically both within major corporations and within academia. For example, most major
corporations today promote their commitment to non-economic values under headings such
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as “code of ethics” and “social responsibility charters”. In addressing the subject, Adam
Smith wrote"People of the same trade seldom meet together, even for merriment and
diversion, but the conversation ends in a conspiracy against the public, or in some
contrivance to raise prices”. In this Smith postulated the need for government intervention as
a way of protecting unwitting consumers, who may otherwise be powerless against large
corporations. Governments therefore use laws and regulations to regulate business behaviour,
and hopefully to redirect actions and attitudes in ways they perceive to be beneficial to the
common good. Ethics implicitly regulates areas and details of behaviour that lie beyond
governmental control.
outcomes. Utilitarianism holds that the most ethical choice is the one that will produce the
greatest good for the greatest number of people. It is the only moral framework that can be
used to justify military force or war. It is also the most common approach to moral
reasoning used in business because of the way in which it accounts for costs and benefits.
However, because we cannot predict the future, it’s difficult to know with certainty whether
the consequences of our actions will be good or bad. This is one of the limitations of
utilitarianism.
Utilitarianism also has trouble accounting for values such as justice and individual
rights. For example, assume a hospital has four people whose lives depend upon receiving
organ transplants: a heart, lungs, a kidney, and a liver. If a healthy person wanders into the
hospital, hypothetically his organs could be harvested to save four lives at the expense of one
life. This would arguably produce the greatest good for the greatest number. But few would
consider it an acceptable course of action, let alone the most ethical one. So, although
utilitarianism is arguably the most reason-based approach to determining right and wrong, it
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the quality of being just, impartial, or fair. Fairness is a vague term and can be very subjective
and often is interpreted very differently depending on who is the ultimate beneficiary.
Moral rights is a term used to attribute to creators, protection for their work, as well
as, their reputation. The suggestion here is that if a corporation authors a code of ethics
policy, its employees have a moral right to stand by them, and to observe the tenets of such
has the moral right to intervene for the protection of the general good. This is more evident in
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Literature Review
The goal of any firm is to provide goods and services, and acquire profit through the
business’ sales and operations while maximizing shareholder’s wealth (Kalshoven et al,
2011). In spite of the business’ goal to acquire profit and their return of investment, it is
important that the strategies they employ in their operations are bounded by moral and ethical
Ethics is perceived to be a set of moral beliefs and conduct that discourages acts of
self-gain and encourages honest and modest ways of generating business income (Ghosh et
al., 2011). Ethics plays a vital role in achieving the firm’s strategic objectives. These
measures are not only applicable to their customers, but also to their employees, the
community they operate in, the government, and the media. In general, business practices
dictates ethics and corporate social responsibilities to be overlooked due to the firm’s drive to
increase sales and revenue (Ghosh et al., 2011). When companies launch campaigns for
advertising, marketing and sales they must be bounded by ethical guidelines to ensure the
(Lewis, 2002). Since businesses are a type of human activity, aside from evaluating them
from an economic perspective, one must also put into consideration the moral obligations.
When organizations endeavour to understand and identify the employees values and priorities
it determines the type of culture that exist within that organization (Koonmee, 2010). Due to
this belief, companies have then focused on instilling a company standard of work ethics to
employees. Business firms are motivated by profitability (Ghosh, et al., 2011). In his study,
Crea (2002) stated that the key responsibility of a firm is to achieve the maximization of the
business’s profits. In addition, he clarified that in doing so, it should overcome all the
obstacles from the surrounding environment. In order to achieve such outcomes, the approach
that most companies adopt is to make the firm’s employees work long hours, command a
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high price in the market or even ignore the importance of environmental safety. In today’s
world of business, changes transpire with a quick pace, both in the internal and external
operations of an organization (Lewis, 2002). Crea (2002) indicated that if a company wants to
operate successfully in a specific environment, it has to bear the responsibility not only for its
own self, but of the society as well. In addition, the company needs to act responsibly
towards its customers, middlemen, employees and produce/ market products, in order to
secure environmental and consumer friendly practices. Ferrell (2011) believed that by
maximizing the business’s profits, it would also result in the improvement of the economy as
the latter would be dependent on the former for success in the long run. Maximizing the
profits of the firms should be transparent for open completion, and not to indulge in any kind
of fraud in achieving profits. Unfortunately, in the present corporate industry, emerging firms
and organizations tend to violate moral and ethical standards in their pursuit to achieve
corporate financial gains. A possible reason for this unethical business attitude is the common
misconception in the industry that adhering to social responsibility would imply a loss in the
company’s profit and a compromise in the firm’s Business Ethics and Corporate Social
Responsibility. Philosophers such as Aristotle, Mill and Hobbes have agreed that the purpose
of ethics is to provide an environment that allows people to live a more structured, happy life
competitor’s products, to have a link with the customers and to derive profit out of doing
business. Components of culture consist of beliefs, values, norms, symbols, practices, and
physical artefacts. Business associations are like other organizations whose members have
shared beliefs, values, and formal and informal norms, and mechanisms for monitoring
There are three business ethics theories, namely: (1) virtue ethics, (2) deontological ethics,
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and (3) consequential ethics. The three ethical theories represent intentions, actions, and
effects, respectively. This measures the perceptions of employees and managers on these
three theories to determine the degree of ethical culture that is present in their organization.
The business must fulfil the social obligations as a compensation for undermining the
legitimate interests of the society, Business Ethics and Corporate Social Responsibility
(Woolard, 1989). The social responsibility promotes economic objectives of business. When
the social life is improved, the business can have good customers, employees and community
(Lewis, 2002). Management is not interested in letting the board of directors know about
malpractice within the company. Even employees are pressured into lying or cover up
information on how the company handles its products. When an employee of a company has
decision making powers, he is able to identify the immediate corrective actions that would
ensure that virtues of ethics and morality are maintained. Organizations have cultures related
to, but distinct from, the broader society in which they are embedded (Tarí, 2011).
Components of culture consist of beliefs (agreements about what is time), values (agreements
about what is good and important), norms (behavioural expectations and patterns), symbols,
practices, and physical artefacts (Kalshoven et al., 2011). In relation to this, business ethics
are concerned with the moral and immoral behaviours that happen in the corporate industry.
The acts are based on the instilled values of the employees in the corporation. Companies are
responsible for not giving accurate and truthful information to their clients and customers. In
doing so, companies often look at their own interests and should not do so if it brings harm to
their organization. The main goal of an organization is to exercise proper business ethics and
give satisfactory and honest service to their clients, which will progress to employee loyalty
and trust. While admitting that competitive goals of the company is important to ensure that
business ethics and guidelines are followed and adhered to, it is often seen that different point
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of views have no absolute but only relative values when it comes to their usage in terms of
Analysis
The goal of Vision 2030 Jamaica – National Development Plan is to enable Jamaica
to achieve developed country status by the year 2030. The ethical responsibilities of
companies are encapsulated in goals three and four. Goal three states: Jamaica’s economy is
prosperous. This involves charting a path for businesses and individuals to create wealth
through productivity and fair trade and competitiveness. Goal four states: Jamaica has a
healthy natural environment. The quality of the environment determines the quality of life.
Therefore, responsibility should be taken with the use of natural resources, raw materials,
waste disposal, and developmental activities in conjunction with sustainability, human well
Ethical considerations and written ethical rules, based on chosen ethical principles,
will always be of benefit to any organization – from health care to business corporations.
When an employee knows not only how to carry out tasks, but also why, they will become
more involved in the processes that contribute to the growth and success of the organization.
Employees are important resources which management can use for the success and image of
organizational citizenship behaviour and reward initiative while incorporating the culture and
code of conduct of the organization. Employees will willing participate in the endeavours of a
Business decisions influence employees, customers, suppliers and competitors, and its
operations affect communities, governments and the environment. The society expects
businesses to conduct their affairs responsibly and not cause harm to their immediate
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surroundings or the environment. In order to evaluate the social and ethical impact of such
Economic
Business has an economic impact on society. They determine the wages paid to employees,
the type of materials purchased from suppliers, as well as the price of goods and services.
Businesses have the opportunity to make a positive and lasting impact on shareholders,
stakeholders, and legislative precedent. They ensure job satisfaction for employees, uplift the
standard of living for communities through outreach projects, impact on the society by
producing quality goods and services, along with performing exemplary acts of philanthropic
initiatives and programmes. Businesses can also positively affect suppliers by honouring
contractual agreements, paying on time and ensuring that they only do business with
suppliers who are ethical, supply quality raw materials and are on schedule with their
deliveries. On time deliveries not only affect the company receiving the deliveries but it
impacts through put time and the delivery schedule to consumers. Everything a supplier does
have the potential to impact the end user of goods and services.
Governance
The government uses regulations and legislations to enforce the law and ensure the protection
of fair competition, employers’ responsibility, workers’ rights and benefits, and the protection
of the environment. The social impact of corporate governance contributes to the ethical
accounting fraud, or break regulatory and legal constraints on their operations, the ethics of
society suffer. In addition to a deteriorating ethical environment, such corruption may raise
the price of goods to consumers. An example of one such unethical conduct is price fixing.
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Price fixing is the result of businesses colluding to set prices so that they do not fall below a
Privacy
To process orders and deliver services, companies have to collect personal information about
their customers. Some information may be sensitive, such as the medical history or medical
condition or ailment of the client. Chapter three of The Charter of Fundamental Rights and
Freedoms (Constitutional Amendment) Act 2011, states that every citizen has the right to (1)
protection from search of the person or property; (2) respect for protection of private and
family life, and privacy of the home; (3) protection of other property and of communication
implications for businesses and the society as a whole, if the rights of clients are infringed.
This can take the form of companies being negligent with their clients’ personal data, embark
Intellectual Property
Respect of patents and copyrights is both a social and ethical issue. Even though
businesses own intellectual property and they also use that of others. Businesses must operate
with a balance that protects their own interests in a responsible way while avoiding infringing
patents and copyrights. If businesses either act excessively in protecting their intellectual
property or actively use that of others without permission, they risk alienating their customers
Environment
decisions which accounts for the social costs or benefits of their business activities.
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manufacturing and mining companies adds to a substantial and direct contribution to the
greenhouse effect, as well as the production of waste materials. In order for businesses to act
responsibly, it is pertinent that they implement environmental policies. Such policies can
include not only conserving energy but using it more efficiently, generating by-products, and
in general lighten their environmental footprint. This can also result in reduced cost for
utilities and other internal costs, as well as promoting a positive image for the company. The
environmental initiatives of a market leader often force competitors to take similar action for
Conclusion
It is the thought of many business owners that practising good business ethics is costly
businesses (SMEs) often find a start-up opportunity by avoiding certain standards and
ignoring established business ethics. It is vital that organizations set ethical standards for
their employees alongside providing an environment that fosters trust and commitment,
providing leadership, and creating a high quality workforce in order to improve effective
organizational performance.
The rationale for this type of conduct is that the firm is too small to afford the best
practices of business ethics. The reputation of many small and medium-sized businesses are
dependent upon the owner or founder of such business and therefore, this is indeed
unfortunate and short-sighted. Business ethics practices are not at a disadvantage; neither is
it at an additional or a waste of time. On the contrary, business ethics is essential for the good
reputation of both the business, particularly for SMEs and the country at large and is good for
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businesses overall. As a result, this makes goods and services from SMEs more desirable for
local consumers and in export markets. It also makes SMEs more attractive as joint-venture
Business ethics also create an environment based on trust and make economic
transactions more predictable for producers and consumers. Improving business ethics needs
to be matched by greater transparency and integrity. This is commendable, and more effort
needs to be devoted to ensure that these lofty measures are actually implemented on a
continuous basis. It is essential that all businesses in Jamaica will develop the habit of
practicing the highest level of business ethics. In fact, with the availability of this training
The value of practicing good ethics and the importance relevance of having ethics in the
organization
Organizational ethics are the policies, procedures and culture of doing the right things in the
face of difficult and often controversial issues. Ethics topics that challenge organizations
include but aren't limited to discrimination, social responsibility and fiduciary issues. Ethics
issues and how any organization practices ethics are more important than ever because social
media readily exposes issues that might have been swept aside in previous generations.
ethical actions builds a positive corporate culture. Team member morale improves when
employees feel protected against retaliation for personal beliefs. These policies include anti-
discriminatory rules, open door policies and equal opportunities for growth. When employees
feel good about being at work, the overall feeling in the organization is more positive. This
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breeds organizational loyalty and productivity, because employees feel good about showing
up for work.
Consumer Confidence
An organization can gain consumer confidence very quickly with online reviews while
working on the few grey areas. Organizations have to retain consumer loyalty through ethical
practices that start with fair and honest advertising methods and continue through the entire
sales and service process. One area that organizations can increase consumer confidence is to
honour guarantees or negatively deal with complaints. This is why consistent policies and
employee training is imperative. Companies must direct employees on how to treat customers
When an organization takes the time to identify what is important to consumers and its target
market, it is better able to set value statements and protocols to meet higher ethical standards.
For example, a coffee distributor that focuses on fair trade and farming sustainability, builds a
Organizations that don't develop policies on ethical standards risk financial liabilities. The
first liability is a reduction in sales. For example, a real estate development company can lose
customer interest and sales if its development reduces the size of an animal sanctuary. This
doesn't mean a company must abandon growth. Finding an ethically responsible middle
ground is imperative to sway public opinion away from corporate greed and toward
environmental responsibility.
The second area of financial liability exists with potential lawsuits. No organization is exempt
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in the workplace is costing CEOs, politicians and celebrities their livelihood because they are
not appropriately dealing with accusations and harassment claims. Organizations must
maintain policies and procedures addressing various types of harassment and discrimination.
Moreover, organizations must remain consistent in the execution of policies dealing with
accusations. This helps reduce frivolous lawsuits that could bankrupt smaller organizations.
Recommendations
organization’s rules. Creating clear boundaries for risks and ethical business standards
Employees need to understand what the organization values from the start, and this
3) Leaders should convey, through their actions, that the organization’s reputation and
determine whether the organization’s operations are in alignment with its values.
5) Leaders can establish trust through transparency and accountability. They should
provide open access to information about strategies and performance, keep their
promises and commitments, be open about decision making, accept responsibility for
6) In short, they must lead by example, provide a safe mechanism for reporting
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Training can also help instil an ethical culture and training programs should be monitored and
updated frequently to incorporate changes in society’s values. Training can also help staff
References
Business ethics is good for business. (2011, September 11). Retrieved from
http://www.jamaicaobserver.com/editorial/Business-ethics-is-good-for-
business_9738873 .
Ghosh, D, Ghosh, D. K., and Zaher, A. A. (2011). Business, ethics, and profit: Are they
Kalshoven, K., Den Hartog, D. N., and De Hoogh, A. H. B. (2011) Ethical leader behaviour
and big five factors of personality. Journal of Business Ethics, 100(2), 349–366.
Lewis, B. (2002). The moral compass: Corporations aren’t moral agents, creating interesting
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Koonmee, K., Singhapakdi, A., Virakul, B., and Lee, D. J. (2010). Ethics institutionalization,
quality of work life, and employee job-related outcomes: A survey of human resource
Schnebel, E., & Bienert, M. (2004). Implementing Ethics in Business Organizations. Journal
of Business Ethics, 53(1/2), 203-211.
Retrieved from: http://www.jstor.org/stable/25123293
Tarí, J. J. (2011). Research into quality management and social responsibility. Journal of
Business Ethics, 102(4), 623–638.
The Charter of Fundamental Rights and Freedoms (Constitutional Amendment) Act 2011.
Retrieved from
https://japarliament.gov.jm/attachments/341_The%20Charter%20of%20Fundamental
%20Rights%20and%20Freedoms%20(Constitutional%20Amendment)%20Act,%20
2011.pdf
http://journals.sagepub.com/doi/abs/10.1177/0095399715581043
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Vision 2030 Jamaica – National Development Plan. Chapter 2. National Goals. Retrieved
from http://www.vision2030.gov.jm/Portals/0/NDP/Chapter%202%20(web).pdf
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