User Guide

Capture One 12

Setting up Capture One

PHASE ONE / ACTIVATION / DEACTIVATION

System requirements, installation, activation, deactivation, registration and opening.

- System requirements
- Installation
- Activating Capture One Pro
- Offline activation
- Deactivation
- Registration

System requirements

Capture One may run on other and older equipment than that

listed below, but to ensure the best possible results we recommend
that your computer, at the minimum, conforms to the following
specifications:

Microsoft® Windows® minimum requirements

Intel or AMD CPU with 2 Cores

8 GB of RAM
10 GB of free hard disk space 
Color calibrated monitor with 1280x800, 24-bit resolution at 96dpi
screen ruling
Windows 7® SP1 64-bit, Windows 8.1® 64-bit, Windows 10® 64-
bit*
Microsoft® .NET Framework version 4.7 (will be installed if not
present) 

*Support for Capture One 12 on Windows 10 is supported for builds

supporting .NET 4.7 - This is currently from Windows 10 Anniversary
Update (build 1607) through to October 2018 Update (build 1809).

Apple® Macintosh® minimum requirements

Intel CPU with 2 Cores  

8 GB of RAM 
10 GB of free hard disk space
Color calibrated monitor with 1280x800, 24-bit resolution at 96dpi
screen ruling
macOS 10.12.6, macOS 10.13.6 macOS 10.14*

*Support for macOS 10.14 is supported for builds up to 10.14.5

Recommended system requirements

The above hardware specifications are to be considered as minimum

requirements. If working with high-resolution images and doing
calculation-heavy adjustments we recommend the following:

Intel CPU with 4 Cores or more

16 GB of RAM or more
Solid State Disk (SSD)
Dual (matching) Graphics card from NVIDIA or AMD with 4GB+
RAM per card
Calibrated monitor with at least 1920x1200, 24-bit resolution at
96dpi

Note: Due to the significant additional calculation overhead, systems using

4k/5k monitors will require additional resources in addition to the above
recommended spec (both in GPU and CPU power). For a Professional
experience we recommend at least doubling the specification above for
these configurations.

Installation

Capture One 12.x is compatible with the earlier 7.x, 8.x, 9.x, 10.x and 11.x
versions. It is recommended to migrate images from 4.x, 5.x and 6.x to
version 8.x first, before opening in 12.x. It is generally recommended that
you only install one version of Capture One on any single computer. A
single-user license allows up to three activations on computers that you
own or of which you are the principal user. The license can be used with
both Windows and Mac platforms. Multi-user licenses are also available
from the Phase One Online Store or from your retailer. Please read the
release notes carefully before you install Capture One.

Install on Windows

To install the software please follow the procedure below:

1. Download the application from the Phase One website

at www.phaseone.com.
2. Run the executable software install file (.exe).
3. Read and accept the license agreement presented.
4. Follow the on-screen instructions to complete the installation.
Capture One will initiate installation of Microsoft® .NET Framework
3.5 if you do not already have it.

Install on Mac OS X

To install the software please follow the procedure below:

1. Download the application from the Phase One website

at www.phaseone.com.
2. Open the Capture One disk icon (.dmg).
3. Read and accept the license agreement presented.
4. Drag the Capture One icon to the Applications folder.
5. Open Capture One from your Applications folder.

Manual update to latest version

It is important to keep Capture One software updated. After activation

and registration, you will usually receive a newsletter reminder that an
update is ready for download, although it can be more convenient to
choose Capture One > Check for Updates (Help > Check for Updates on
Windows). If your Capture One application is downloaded
from www.phaseone.com it will always be the latest version. Installation
from a CD version may need to be updated. You can also schedule an
automated update if desired. Check Capture One > Preferences (Edit >
Preferences on Windows).

Activating Capture One Pro

Capture One is available in four versions. Capture One Pro is the main

application and offers compatibility with the widest range of cameras.
Capture One Pro for Sony includes all the features of the main
application with compatibility for Sony cameras only. Express for Sony
has a smaller feature set and is free of charge for Sony camera owners.
Capture One Pro DB is provided free of charge for Phase One or Mamiya
Leaf users only.

A license code is required to activate Capture One Pro or Capture One

Pro for Sony, however a free 30-day trial is available. An Internet
connection is necessary to complete the activation. Registration is also
required for new customers.

1. Open Capture One from your applications folder. A product dialog

opens.
2. Select the product from the choice of four options. When licensing
Capture One, select either Pro or Pro for Sony, as appropriate. (After
expiry of the 30-day trial go to Capture One > License... or  Help >
 License... on Windows   to open the license activation dialog as
illustrated.)
3. Type in the license code in the field provided. (You will have been
provided with a license code from the Phase One Online Store if you
purchased it there, or received the 16-character license code by
email when purchased from a retailer.)
4. Type in the email address you used, or would like to use, to set-up
your Phase One Account and select Get Profile. 
5. If you have registered previously, you will be asked for your account
password. After verification, the rest of the form will be filled in for
you. If you are a new customer, please fill in the rest of the form. 
6. Complete this process by selecting Activate.
7. Your software is now ready for use.

Troubleshooting

Try one of the following resources if you are experiencing any problems
with the software:     

1. Watch learn.phaseone.com for the latest video tutorials.

2. Visit www.phaseone.com/support for inspiration and troubleshooting.

Offline activation

Capture One Pro users with computers that are permanently offline (e.g.,
in corporate or secure IT environments), or those who are temporarily
offline for any reason, can complete the activation offline. Note that the
process still requires an internet-enabled device (e.g., a smartphone) to
generate an activation key. 

1. Open Capture One on the offline computer that you want to activate.
If the Activation dialog doesn’t automatically open, from the main
menu go Capture One>License>Manual Activation (Mac), or
Help>License Information>Manual Activation (Windows).
2. From the Activation dialog, type in in your license code. This will
generate a Registration Key.
3. Using an internet-enabled device, log in to the My Pages section of the
Phase One website.
4. Enter the key in the Registration Key field and select the Generate
Activation Key button. 
5. Copy the generated Activation Key to the offline Activation dialog on
the offline computer, and press Activate.
6. Your software is now ready for use.

Deactivation

To deactivate Capture One from a computer, an internet connection is

required. The application will return to Trial Mode once deactivated.
When the trial period has expired all current and pending processing will
be cancelled. You will need to reactivate Capture One to continue
working with it.

1. Open the License dialog box via the menu Capture One > License
(Help > License on Windows).
2. Press the Deactivate button.
3. Confirm that you want to perform the deactivation.
4. After deactivation, you can reactivate Capture One on another
computer.

Registration

Register your license to authenticate your installed software.

Registration will allow full usage of your Capture One version.

The Online registration automatically registers your license key. When

this is validated, it will be kept alongside with information on your
computer platform, ID and IP numbers. Phase One keeps all information
confidential, according to EU law and international standards. For more
information on the license, please read the License Agreement.
The registration of the software will create a personal profile on
www.phaseone.com. This profile will provide the opportunity to register
your hardware/software and to contact Phase One for any support or
sales related questions.

How do I register my hardware product?

1. Attach a camera and a dialog box will automatically open and ask if
you would like to register your product.
2. Click ‘Yes’ in the Registration dialog box and follow the procedure;
this will help in future support cases as well as track ownership of the
product.

Can I change my registration?

It is possible to change the priority and even remove the registration

completely.

1. Select the Digital Back that you wish to change updating priorities on.
2. Rearrange by using the arrows icons.

If a digital back is removed completely you will have the option of re-
registering it the next time you connect the back to Capture One.