11TH ORIENTALE CONCENTUS

INTERNATIONAL CHORAL FESTIVAL 2018

Feedback Form
We would like to invite you to give feedback on the services rendered by ACE 99 Cultural Pte Ltd for
our services in the survey below.

Your feedback is very important to our continuous effort to ensure that quality services are given to our
customers. Please kindly take time to complete the Feedback Form and send it back to us at
event@ace99.com.sg . Thank you.

Yours faithfully,

Ryan Goh Ming Feng (Mr.)

Ace 99 Cultural Pte Ltd
Chief Executive Officer

1. Quality of Festival

No. Key Performance Indicators Poor Satisfied Good Excellent

1 Able to achieve festival objective √

Overall Quality of Festival Programme √

Competitions √

Mass Master Classes (If applicable) √

Individual Master Class (If applicable)

2
Choir Exchange (If applicable)

Public Performance (If applicable)

MUSIC WITHIN Concert √

Closing Ceremony √

Able to complete festival itinerary on

3 √
schedule

4 Festival Venue: School of the Arts Singapore √

5 Festival Venue: Esplanade Concert Hall √

6 Length of Festival (4 days) √

7 Additional Comments

Ace 99 Cultural Pte Ltd | 新加坡皇廷旅游

456 Alexandra Road #09-02, Singapore 119962
Tel: (65) 6368 5610 / (65) 6368 5692 Fax: (65) 6368 3819
Email: info@ace99.com.sg Website: www.ace99.com.sg
What we did well?

Committee teamwork

What we need to improve and how?

Music Within  better coordination + sound system

2. Quality of Stage Management/Competition Flow

No. Key Performance Indicators Poor Satisfied Good Excellent

1 Stage Management for Competitions √

2 Stage Management for Closing Ceremony √

What we did well?

Committee teamwork

What we need to improve and how?

Smile, though your heart is aching

3. Quality of Event Organisers/Crew

Ace 99 Cultural Pte Ltd | 新加坡皇廷旅游
456 Alexandra Road #09-02, Singapore 119962
Tel: (65) 6368 5610 / (65) 6368 5692 Fax: (65) 6368 3819
Email: info@ace99.com.sg Website: www.ace99.com.sg
No. Key Performance Indicators Poor Satisfied Good Excellent

Knowledge & resourcefulness of crew

1
members
√

2 Service attitude (Registration staff) √

3 Service attitude (Competition crew) √

Service attitude (Closing Ceremony / Gala

4
Concert / Closing Ceremony crew)
√

5 Additional Comments

What we did well?

Committee teamwork

What we need to improve and how?

Smileeeeee please

3. Quality of Customer Service and Support

No. Key Performance Indicators Poor Satisfied Good Excellent

Response to request for advice, queries

1
on itinerary and bookings
√

2 Response to feedback and complaints √

Emergency support (e.g. contactable,

3
execution of emergency plans & etc)
√

What we did well:

Teamwork

What we need to improve and how?

Ace 99 Cultural Pte Ltd | 新加坡皇廷旅游

456 Alexandra Road #09-02, Singapore 119962
Tel: (65) 6368 5610 / (65) 6368 5692 Fax: (65) 6368 3819
Email: info@ace99.com.sg Website: www.ace99.com.sg
Sound system on Music Within, use cable for the mics, not wifi
Provide stage rehearsal for the participants

Which programme did you enjoy the most and why?

Grand Prix  there’s stage rehearsal

Any other comments/compliments which you feel will improve on our services:

Provide stage rehearsal for the participants

Anything you would like to see in the next festival (e.g. competition judge, topic of master class,
etc.)?

Provide stage rehearsal for the participants

YOUR TESTIMONIAL is greatly appreciated. Please write a few sentences about your experience with
our festival.

Great

Overall quality of Services: Excellent / Good / Average / Poor

Did Orientale Concentus 11 provide a good learning platform for your group? Yes / No

Would you participate in future events facilitated by ACE 99? Yes / No

Completed By:

Name: _________________________ Designation: _________________________

Ms. Regitta Indira

Choir Group: _________________________ Date: _________________________

Coro Semplice Indonesia – August 7th, 2018

Ace 99 Cultural Pte Ltd | 新加坡皇廷旅游

456 Alexandra Road #09-02, Singapore 119962
Tel: (65) 6368 5610 / (65) 6368 5692 Fax: (65) 6368 3819
Email: info@ace99.com.sg Website: www.ace99.com.sg