Pre Model Question Paper

GE6757/TQM

Group A & B

Part-A

1. Define quality.

2. Define total quality.

3. Give the basic concepts of TQM.

4. List the dimensions of quality.

5. What are the three components of the Juran Trilogy?

6. What are the six basic concepts that a successful TQM programme requires?

7. What are the pillars of TQM?

8. Give the objectives of TQM.

9. What is QFD?

10. What are the benefits of QFD?

11. What are the steps required to construct an affinity diagram?

12. What are the goals of TPM?

13. Give the seven basic steps to get an organization started toward TPM?

14. What are the cost of appraisal?

15. Give the ISO 9000 Series of Standards?

16. What is the need for ISO 9000?

17. Give some other quality systems?

18. Enumerate the steps necessary to implement the Quality Management

System?

19. What are the requirements of ISO 14001?

20. What are the four elements for the checking & corrective action of ISO

14001?
Part-B

21. Elaborate the Deming’s philosophy over the quality and productivity improvement

22. Explain Juran’s principles of quality improvement

23. What do you mean by customer satisfaction? Explain a customer satisfaction (Kano) model?

24. Discuss TQM frame work and list the principles of TQM?

25. Explain the barriers to TQM implementation and List the benefits of TQM.

26. Describe a QFD methodology and benefits of QFD

27. Explain the components of quality costs

28. What are the goals of TPM & Explain the six losses and 8 pillars of TPM

29. Explain the concept of taguchi’s quality loss function in detail. Give an example

30. Describe briefly the 8 criteria that need to be considered while developing performance

measures in the organization.

31. Discuss in detail the requirements, elements of ISO 14000. What are the Benefits of ISO14000?

32. Discuss the implementation of TQM with a case study from the manufacturing Industry

33. Discuss the elements of ISO 9000: 2000 quality system. Explain the steps to be followed in

implementing quality system ISO 9000: 2000

34. Discuss quality auditing in detail. (Features, types, objectives, stages)

35. Explain the steps followed to get ISO 9000 certification for an educational institute.