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BSBLED401 Assessment Task 1
BSBLED401 Assessment Task 1
Assessment site
Performance objective
You will demonstrate skills and knowledge required to determine development needs of
individuals within the workplace.
Assessment description
For this task you will need to research the legislative requirements that can impact on
decisions you may make regarding professional development programs for individuals at
a workplace. Additionally, you will need to create tools to gather feedback from
stakeholders, aimed at making collaborative decisions to identify training needs for
individuals and within the team. You will then collect and evaluate feedback.
Procedure
© 2015 Innovation and Business Industry Skills Council Ltd. 1st edition version: 1
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Assessment Task 1 BSBLED401 Develop teams and individuals
b. List the titles of the different legislation, including the year, that govern anti-
discrimination for the Commonwealth or federal government.
Age Discrimination Act 2004
Disability Discrimination Act 1992
Racial Discrimination Act 1975
Sex Discrimination Act 1984.
c. Since July 1 2009, most Australian workplaces are governed by a system
created by the Fair Work Act 2009. Who administers this act and what do
they do in relation to enforcing Commonwealth workplace law?
The Fair Work Act 2009 (FW Act) and the Fair Work Regulations 2009 are the
main legislation we deal with. They govern the employee / employer
relationship in Australia. They provide a safety net of minimum entitlements,
enable flexible working arrangements and fairness at work and prevent
discrimination against employees.The Fair Work (Transitional Provisions and
Consequential Amendments) Act 2009 allowed certain parts of the Fair Work
system to gradually phase in from 1 July 2009 until around 2014.
d. Look up the website of the body governing anti-discrimination legislation in
your state and list the name of the administering body and title of the
legislation (as required in a. and b. above).
e. In your own words, describe what unlawful discrimination is and how it can
occur in regards to training.
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Assessment Task 1 BSBLED401 Develop teams and individuals
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Assessment Task 1 BSBLED401 Develop teams and individuals
The ADA does not give a definition of‘reasonable steps’. It will vary
between workplaces – what is‘reasonable’ for a large company will be
different for a smallbusiness.
However, the key point is that every employer musttake steps to
prevent or resolve incidents of discrimination in the workplace.
3. Document the answers to the questions in a brief report and submit to your
assessor in accordance with the specifications below.
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Assessment Task 1 BSBLED401 Develop teams and individuals
a. Include a title, purpose of the form, and space for name, date and the
person’s title/job/position.
b. In consideration of your client’s busy schedule, restrict subject areas to the
key skills related to the placement of orders by phone, providing good service,
and follow-up. As you deem appropriate, use a rating system or other
feedback format relevant to the subject matter.
Note: Knowledge of customer service is not being assessed in this instance.
Competency is based upon the ability to collect relevant feedback from a client in
regards to Mary’s performance, in the areas outlined in the scenario.
3. Submit all documentation to your assessor in accordance with the specifications
below.
Clients felt that when they had a complaint or issue to be addressed, they
were unsure whether Mary would fix it.
From personal experience, you have had difficulties with the filing and
organisation of Mary’s records.
Mary said she felt ‘lost’ at times when handling complaints and issues where
order mistakes had occurred.
Mary also indicated a desire to improve her knowledge and ability to use
spreadsheet and database programs in regards to the Microsoft Office suite of
products.
2. Based upon the information revealed by this process, identify the competencies
and/or skill areas that will provide the skill improvements Mary needs.
3. In addition to a self-evaluation of needs when selecting courses and training
modes, make further suggestions as to how the training program’s goals, objectives
and delivery modes can be collaboratively developed and agreed upon.
4. What type of training available to workplaces could provide a more valuable
outcome for Mary? Consider potential promotions, the ability to gain alternative
employment and also which training will match the specific skill requirements of
competency standards relevant to Mary’s industry. Justify your response.
5. Document the answers to the above three questions in a short report and submit to
your assessor in accordance with the specifications below.
Specifications
You must provide:
● a short research report which covers questions on legislation
© 2015 Innovation and Business Industry Skills Council Ltd. 1st edition version: 1
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Assessment Task 1 BSBLED401 Develop teams and individuals
● an evaluation report which identifies areas for employee improvement and outlines
possibilities for the collaborative development of employee training objectives.
● evidence of writing skills to develop forms for a specific workplace purpose and
using appropriate style
● evidence that you are able to develop rapport through oral communication
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Assessment Task 1 BSBLED401 Develop teams and individuals
Case study
You are the supervisor of a relatively new and still-small leather goods import business.
Your team ships orders received mainly by phone, on a business-to-business basis to a
regular client network. Mary was a foundation employee, starting as the Administrative
Officer, and looks after the front office. Originally it was planned that this would be the
limit of Mary’s duties but, as the business has developed it has been found that, as other
members of the team are usually busy with other duties, she has become the unofficial
Customer Service Officer for all clients.
The team needs Mary to look after the customers, ensure that their needs are
communicated accurately to other team members, and alert you to any unresolved issues
that you need to follow up on.
Mary has become a critical part of the team and you want to make sure she feels that she
has your support as much as possible. To this end, you decide to identify and implement
a training/professional development program for Mary that will help her to handle current
demands more efficiently and ensure she has the skills to meet organisational
requirements now and into the future. It is important that Mary feels motivated enough to
finish any program commenced.
This position is responsible for the delivery of timely, efficient and effective high-level
administrative and/or secretarial services.
Major accountabilities
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Assessment Task 1 BSBLED401 Develop teams and individuals
Selection criteria
● Organise meetings.
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