Learning Pause 2

Q 1. Name any company or organization which is facing Globalization and other local challenges

due to changes in business environment, Govt policies, customers preferences etc?

 The company which is facing these challenges for last few years is Walmart.
It is facing changes in business environment and customer preferences due to the changes in
the landscape in which retail was working earlier. Walmart, a giant in the brick and mortar
retail never expected to face competitions from someone in the technology sector.

Q 2. What are these challenges ? Is there a role of IT in meeting these challenges or grabbing the

Opportunities ?

 Some of the challenges faced by Walmart are:

i) Omni channel retailing
ii) Customer convenience
iii) Supply chain improvement
iv) Customer support
v) Investor’s trust
vi) Global retail Market
vii) Customer personalization

There is a very big role of IT in meeting these challenges and grabbing the opportunities
since e-commerce is still in its nascent stages as Global online retails is still only 8-9 % of
total retail.

Q 3. Categorize them as competitive necessity and competitive advantage.

 Competitive Necessity for Walmart:

i) Omni channel retailing
ii) Customer convenience
iii) Customer support

Competitive advantage for Walmart:

i) Investor’s trust
ii) Global retail market
iii) Customer personalization
iv) Supply chain improvement

Q 4. Find the five levels of IT interventions.

 Five levels of IT interventions can be:

i) Automation: Customer support in Walmart can be automated to improve efficiency.
ii) Business Process Innovation: Business process innovation can be done by
implementing omnichannel retailing which will provide customers with a seamless
shopping experience.
iii) Business Model innovation: Going online will be the Business model innovation for
Walmart. Apart from that Walmart has also started home delivery where the person
will come to your home and stock the items ordered in your fridge and customer can
see them live doing all the work which comes as a pleasant surprise for customers.
iv) Business scope redefinition: Walmart has started looking beyond just local market
and expanded its operations worldwide aggressively and in doing that it has also
acquired jet.com in china and in India it did the biggest deal of e-commerce industry
by acquiring Flipkart in $16 B.
v) Business Ecosystem innovation: Walmart is using the technologies (like Blockchain,
IoT, AI, etc.) and other companies’ support to improve every area of their
operations. It is using Blockchain and IOT for tracking food safety and also partnered
with IBM to implement the Food Trust blockchain for its live food business. Using all
these Walmart is trying to innovate the business ecosystem.
Assignment 2
Q 1. Identify examples of four categories of Information Systems as discussed in the class for any
organization of your choice.

 I will analyze the four categories of Information systems used in SBI.

i) Function IT :- Some of the examples of Function IT used by SBI are SBI intelligent
assistant (SIA), SBI chat assistant which uses artificial intelligence to resolve queries
of NRI customers of SBI.
State Bank of India has implemented AMLOCK, the Anti Money Laundering
Solution, from 3i Infotech, across its group.

ii) Enterprise IT :- Example of Enterprise IT used by SBI are BaNCS by TCS. The
implementation of Core Banking solution from TCS B@NCS at SBI and its affiliate
banks represents the largest centralized core system implementation ever
undertaken. The overall effort included the conversion of approximately 140 million
accounts held at 14,600 domestic branches of SBI and its affiliate banks.

iii) Network IT :- Examples of Network IT used by SBI are Onlinesbi.com, which is

implemented BEA web logic platform 8.1 with oracle 9.1 as backend.

Tuxedo acts as a middleware to integrate web based application with the Indiago
engine. The core insurance engine is Indigo. Entire business logic processing is done
from Indigo.

iv) Production IT :- Examples of production IT used by SBI are Yono , SBI Buddy and
mobile banking.

Q 2. Identfy which one is strategy execution and which one is Strategy Innovation.

 In the above example OnlineSbi.com, Tuxedo and Indigo are examples of Strategy execution
while AMLOCK, B@NCS, YONO and SBI Buddy are examples of strategy innovation.