IPT Requirement Questionnaire

1. What is the primary objective your IPT

☐ Inbound
☐ Outbound
☐ Both

2. Do you need DID numbers?

3. Do you have UAN number requirement? Or existing to integrate?

4. What type of deployment model are you looking for

☐ Cloud based
☐ On Site

5. What type of phone lines do you have or planning to have

☐ IP Telephony / VoIP
☐ TDM / Physical lines

6. Do you need call recording? If Yes

a. How much retentions period is required?

7. What your average call size?

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 8. Do you need integration with any 3rd party system (example CRM, ERP or Database etc)

☐ Yes
☐ No

If yes, please explain your business objectives from this integration:

9. Please write the number of Management / Administration / Field Users who will access the
system simultaneously

10. Please list the number of TDM Lines you need to integrate with the system

11. Please list the number of E1/PRI Lines you need to integrate with the system

12. Please list the number of SIP Lines you need to integrate with the system

13. Please list the number of Telephone Extensions you need to connect

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 14. Any other information you think is important for this project

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