Key Result Areas (KRA) and Key Performance Indicators (KPI) have also been defined in

alignment with the new Group

(SWOT stands for Strength, Weakness, Opportunities and Threat).

Brief on SWOT analysis is given below:

The ADT was focussing for the year:

, c)2013,

Result of ADT Shikhar.

The improving the marketing of Mobile Services was focussed through a) Project Dosti,, b)
Project Vijay, c) Project Sanchay, d) Project Uday
Savings on operational expenses on infrastructure monitored through:- a) Project Kuber, b)
Project Vijay, c) Project Dosti, d) Project Sanchay.
Group Performance Management System (GPMS).

CHAPTER 3

Three factors of an enterprise man, material and management are combined to attain the objects.

The basic building blocks of an organization are groups (teams). Therefore, the basic units of
change are groups, not individuals

Decision making in a healthy organization is located where the information sources are, rather
than in a particular role or level of hierarchy.
As is evident from above, the core and the most important element in an organization is the
„People
Organization capability types -distinctive capabilities and reproducible capabilities.
Attitude is nothing but a state of mind towards an object.
unique selling propositions (USPs.
The 3 As and the 1E: Anger, Anxiety, self centric ambition and the ego are some of the common
energy sappers at the workplace.
Some managers think attitude problems in their employees cannot be measured and therefore
there is nothing that can be done. Wrong!
A need in our terminology is some internal state that makes certain outcomes appear attractive.
Job performance =Ability x Motivation

Expectancy Theory of motivation:

Effort performance
Performance reward/recognition
Reward personal goal.

Type Motivators
1. Dominating Personality Power, Authority, Control over results
(Forceful and domineering) Freedom from restraint
2. Influencing Popularity, Recognition, Contract with
(Outgoing & effervescent) people, Freedom of Expression
3. Steady Stability, planned change, conflict free
(Extremely loyal to others) environment, clear responsibilities, results.
4. Careful Quality standards. Personal autonomy.
(Meticulous about details) Freedom from pressure.
Tips for Motivation
Motivating employees starts with motivating yourself:
Always work to align goals of the organization with goals of employees:
Key to supporting the motivation of your employees is understanding what motivates each
of them
Recognize that supporting employee motivation is a process, not a task:
Support employee motivation by using organizational systems
Build a foundation
Create a positive environment
Put people on the right path
Educate the masses
Celebrate, Don’t forget the fun
Acknowledge contributions
Provide incentives
Honor your promises
Match tasks to talents
Establish goals that are SMARTER:
Have one-on-one meetings with each employee

CHAPTER 4

Conflict is when two or more values, perspectives and opinions are contradictory in nature and
haven't been aligned or agreed about yet, Conflict arises:

Conflict is not the same as discomfort. The conflict isn't the problem - it is when conflict is
poorly managed that is the problem. Conflict is a problem when it:
1. Hampers productivity. 2. Lowers morale. 3. Causes more and continued conflicts. 4.
Causes inappropriate behaviours
Conflict arises due to....
Poor communications
The alignment or the amount of resources is insufficient.
"Personal chemistry", i.e. conflicting values / actions among managers and employees.
Leadership problems, including inconsistent, missing, too-strong or uninformed leadership.

Type of Conflicts:
Destructive conflict .
Constructive conflict ----key to productive conflict management

Key Managerial Actions / Structures to Minimize Conflicts:

1. Regularly review job descriptions. Ensure:

2. Intentionally build relationships with all subordinates.
3. Get regular, written status reports that include:
4. Conduct basic training about:
5. Develop procedures for routine tasks and include the employees' input.
6. Regularly hold management meetings
7. Consider an anonymous suggestion box
Ways People Deal With Conflict

Avoid it. Pretend it is not there or ignore it: Usually this approach tends to worsen the conflict
over time.
Accommodate it.
Competing.

Compromising. Mutual give-and-take.

Collaborating. Focus on working together.