GUJ 0013/19

Role TL - Zonal RF
Function / Department Technology/Quality
Location Surat
Job Purpose This role will be accountable for Quality and Performance of RAN network and to
lead a team of Field Engineers to ensure prompt monitoring, trouble shooting and
optimization of Network to deliver superior voice & data experience to customers in
their respective zones.
Key Result
Areas/Accountabilities  Daily tracking of Network and Customer experience KPIs for all technologies like
Accessibility, Retainability, Data Speeds, Voice Quality and target oriented
action plan for regular improvement and consistent experience.
 Drive worst cell analysis of all technologies and coordinate with partners, SNOC
and FO team to timely resolution
 Utilization monitoring of key nodes in respective zones and proactive action to
maintain the utilization with in thresholds
 Zonal Network complaints analysis. co-ordination with TSG lead and drive field
team for complaints visits and resolution
 Engagement with Zonal business/CS teams for Network complaints
management and drive network performance improvement and perception
programs
 Prioritize network experience improvement programs basis customer centric
KPIs like TNPS, NPS, Network complaints etc.
 Regular drive tests and benchmarking of Network rollout/ performance with
competitors, and share insights to Zonal business team and Circle central team
 Building strong relationships with cross verticals
Core Competencies,  In-depth technical knowledge in radio network parameters & optimization
Knowledge, Experience (2G/3G/4G/VoLTE)
 Excellent domain knowledge and on- field optimization experience
 Very good analytical skills to trouble shoot network quality KPI degradation/
customer complaints
 People management capability, very good cross functional co-ordination.
 Customer centric, Innovative , Ambitious and competitive, Calculated risk taking
& task oriented

Must have technical /

professional B-Tech Electronics and Telecommunications with 8+ years of experience
qualifications
CORP 0268/19
Role IT Systems & Storage Management
Function / Department Information Technology / Infrastructure operations
Location Pune, Hinjewadi
Job Purpose The high level job purpose for the given profile is :
• To manage infrastructure operations including server, storage, Middleware
virtualization for all IT applications Pan-India to serve business and customer services.
Provide optimum & cost effective solution for business demand / requirements in
line with the defined architecture and strategy.
• Working closely with the business & IT to ensure correct understanding, modelling
and implementation of business requirements through best feasible way.
Key Result • Accountable to manage multivendor environment for server, storage, virtualization &
Areas/Accountabilities Cloud operation.
• Responsible to provide Pan-India support and work closely with IT functions
including service partners to monitor all Infra related deployment activities such as
operating system upgrade/migration & maintenance, capacity allocation,
implementation of new technologies.
• Maintain & govern OEM for timely hardware replacement/support to ensure high
uptime, resiliency and smooth business operations & Hardware/Software AMCs.
• Ensure on timely patching, VA gap closure. Emergency security fixes and Infra
currency.
• Develop continuous improvement capability across functions by process
optimization/automation activities.
• Drive root cause analysis to ensure learnings are replicated to rest of the
environment by monitoring operations which resolves initial and residual risk.
Core Competencies, Core Competencies
Knowledge, Experience 1. Technically Sound understanding about Infrastructure Operation and Project
execution
2. ITSM knowledge such as Incident Management, Problem Management, Change
Management & Continual Service Improvement.
3. Candidate should have Sound work experience on Datacentre design, migration,
Virtualization, Hardware, Storage Devices, SAN Fabric.
4. Strong knowledge & experience with cloud technologies with preference for
VMware & open source
5. Excellent interpersonal skills & ability to manage multiple stakeholders.
Must have technical / 1. Overall 10+ years of relevant experience in handling mission critical servers and
professional Enterprise storage systems.
qualifications 2. BE/Post-Grad with Computer stream
3. Certifications in Togaf / Cloud / Virtualization / Unix will be preferred.