Name: Hoang Ha Pham Student Number:12030538 Campus: Sydney

PR2: PROPOSAL REPORT

Project name: “Mealfulness” Support

Scheduled start: Week 3 Scheduled finish: Week 12 onward

1. Project Description

1.1 Opportunity/Problem

In Australia, there were over 100,500 homeless people in 2016. Those disadvantaged people are not only suffering lack of shelters and basic
physical needs, but also mental health issues. According to Parliament of Australia (2019), mental issue is among the major reasons that
contributes to Australia’s level of homelessness. Moreover, homeless people themselves are more prone to experience deterioration of mental
health (Council to homeless persons, 2018). Specifically, in 2015-2016, a third of homeless people in Specialist Homeless Services are diagnosed
with mental health issues which is significantly higher than the rate of general population (Brackertz, Wilkinson, & Davison, 2018). Furthemore,
the research by Zaretzky et al (2017) has indicated that healthcare costs of homeless persons with dianosged mental health disorders were twice
as much as that of those without mental health issues. Additionally, mental health problems in homelessness is closely associated with the
stability of society as homeless persons with mental health issues are found to have a higher risk of commiting crime, espeacilly in homeless
youth (Flatau et al., 2019). Therefore, addressing mental health issues in homelessness is critical to improve the situation of homelessness in
Australia as well as ensure social well-beings. However, the mental health support for homelessness are limited as well as sometimes complicated
to navigate which discourage homeless people to engage with the offered support.

As a result, the project focus to provide easier access to mental service for homeless people who are suffering from mental health problems in
Queensland.

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Name: Hoang Ha Pham Student Number: 12030538 Campus: Sydney

1.2 Proposed Project

The goal of the project is to help people overcome homelessness and improve their mental health issue by offering free, easy-to-access mental
health service. The project would provide no appointment required, mental health drop-by service inside a community kitchen. By locating the
support service at the meal center, the project could easily and directly reach the in-need people while eliminating the incurred expenses of
transportation and communication for the homeless to come to the official service centers as well as reducing the complication in appointment
process.
The project would collaborate with meal center in Queensland such as Fareshare Kitchen and The Basement Soup Kitchen to set up a private
consultation booth for homelessness. Moreover, the project is planned to invite mental health professionals at the kitchen to provide mental health
support for homeless people.
The project is expected to improve the mental health conditions of homeless persons which would enable them to overcome homelessness by
creating conversations, building trust and establishing relationships with them. The support of the professionals would help them to address their
mental issues and guide their route back to health, back to ordinary life and off the street.

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Name: Hoang Ha Pham Student Number: 12030538 Campus: Sydney

1.3 Strategic Alignment

Strategic Direction Project alignment

(a) The CQUniversity
Strategic Intent 2017-2027
The heart of this project is to reach out to the community and offer a hand to bring a better life for
disadvantaged people, particularly homeless persons which perfectly aligns with CQUniversity's value of
Engagement and Social Innovation. One of the ultimate goals of CQU is to provide positive social impact
to the communities through the educational activities. Therefore, the implementation of the project would
enable the university to retain the position of the most engaged Australian university.

(b) Unit learning outcomes
This project is a valuable opportunity to practically apply knowledge gained in the unit. The project
would require the excellent application of technical project management skills and leadership
competencies for successful execution. The project lifecycle management skill as well as schedule
management ability is critical to deliver the project from a proposal paper to real-life projects in a timely
and professional manner. Budget and cost estimation skills is also greatly utilized to ensure the financial
strength of the project.
Since the project includes the involvement of other third parties and stakeholders, effective
communication skills are important to assure the smooth operation with others. Moreover, it is a team-
based project, thus every member in the team could deeply develop the conflict management skills,
listening ability, as well as emotional intelligence for a harmonic and effective teamwork.

2. Alternative
Engaging homeless people through social activity would support improve their mental health. The project would conduct workshops to teach and
guide them how to deal with issues and stressful situations as well as includes mindfulness activities in the workshop to enhance their mental
strengths. However, this resolution could not offer a personalized experience to address the specific, unique mental issues of homeless persons.
Thus, the alternative solution could reach the mass but might not bring the most effective results for in-need people.

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Name: Hoang Ha Pham Student Number: 12030538 Campus: Sydney

3. Stakeholders

Name Category Role in Project Project Impact to stakeholder

Homeless people User The main user who are the direct They would receive face-to-face mental health
beneficiary of the project consultation and psychology therapies; thus, their
mental health issues could be addressed.
Subsequently, they might overcome homelessness.

Community kitchens Sponsors Location sponsors who would agree
the project to utilize their kitchen
space to set up the consultation booth.
A small area of their kitchen would be taken for the
consultation area; thus, the kitchen space would be
narrower. However, the space is not large, thus the
impact might not be significant. Moreover, the
mental healthcare service helps the kitchen's
customers, thus the project would bring added value
to the kitchen.

Mental health Supplier They are a key element of the project.
professionals The supply of knowledge and
expertise in mental health care would
determine the level of effectiveness of
the project could bring to the user.
They would be in attendance at the community
kitchens during the meal time for two to three times
per week. They would be paid a salary accordingly.

Homeless Sponsor They are the main funding for the As they would provide funding for the project, they
organisations & project. They would support in would give up on other social projects that also need
charities financial resources as well as the their funding, or they could only sponsor/spend fewer
expertise and experience related to financial resources on those projects.
homelessness. The project also seeks their advice on homelessness
issues; hence they would have to send their
specialists to support the project.
Yet, the project would support them to execute and
achieve their strategic goals and missions of helping
and addressing homelessness issues.

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Name: Hoang Ha Pham Student Number: 12030538 Campus: Sydney

4. Project Approach

ID Stage, activity and milestones Weekly schedule Expected

duration
1 Initiation phase: Week 3 7 days
- Problem identification
- Solution to address the problem
- Set up project's goals and objectives
- Prepare project proposal
Milestone: Project proposal finalization for submission at the beginning of week 4

2 Planning phase 1: Week 4 7 days

- Set up scope of the project
- Identify the required project tasks with detail schedule
- Create project budget and cost estimation
- Task allocation
- Risk analysis and risk management
- Create project portfolio for fund-raising

3 Planning phase 2: Week 5 & 6 14 days

- Approach homeless organizations and charities for sponsorships
- Approach community kitchen for location sponsor and project collaboration
- Design and prepare materials for service booths
Milestone: Gain at least 01 financial sponsorship and at least 01 community kitchen
agreed for space utilization.

4 Planning phase 3: Week 8 & 9 14 days

- Finding mentor health professionals
- Prepare communication materials
Milestone:
- Hire at least 03 professionals
- Finish all information and materials to establish the prototype and complete the
prototype for workshop gallery in Week 9.

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Name: Hoang Ha Pham Student Number: 12030538 Campus: Sydney

5 Planning phase 4: Week 10 7 days

- Reflect the feedback gained during the workshop and adjust the project features
accordingly.
- Finalize all required materials

6 Execution phase: Week 11 7 days

- Consultation booth set-up
- Service rehearsal
- Project communication to increase awareness among homeless people and
community
Milestone: Service booth completion

7 Execution phase: Week 12 and later > 7 days

o Project launch and healthcare service officially operating. on

5. Resources, Cost & Funding Source

Resource Category Cost Funding Source

Team member Human $500 Homeless organizations and charities
Professionals salary Human $20,000 Homeless organizations and charities
Labour wage Human $1000 Homeless organizations and charities
Equipment (Laptop, meeting Physicals $500 CQUniversity
rooms)
Materials and furniture for booth Physicals $2000 Homeless organizations and charities
set-up
Transportation Overheads $200 Homeless organizations and charities
Communication Overheads $1000 Homeless organizations and charities

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Name: Hoang Ha Pham
Risk
A threat to safety
(physical or emotional)
Breach of legal or
contractual or ethical
responsibility
Client dissatisfaction
and/or unfavorable
publicity
PPMP20018 Project Management Practicum (2019, T2) – PR2: Project Proposal
Student Number: 12030538
6. Risk Management and Ethics
Impact
The physical safety risk is considerable low since it is a
social support activity to help homeless persons to
overcome mental health issues. Thus, there is limited to
no involvement of physical threats.
As there is the involvement of emotional and mental
treatment, there would be a risk related to emotional
stability of the users (homeless persons) who receive
therapies.
The risk of failure to comply with mental clinical - Carefully study the Mental Health Act 2016 (State
legislation should be considered in this project since the
project provided mental health support directly to users.
Client dissatisfaction could probably arise since the
project limited capacity might not fail to meet the demand
of the homeless to seek consultations. Furthermore,
service is intangible and perceived quality is varied based
on client’s perspectives, thus the risk of service provided
might not be up to client’s expectation.
Campus: Sydney
Mitigation
Follow CQU Live Work – Off Campus activities
procedure to minimize the risk of safety
(CQUniverisy Australia, n.d.):
o Conduct job safety analysis form and consider
5 principles of real-time hazard risk
assessments to comprehensively understanding
all the possible risks and how to prevent them
properly. In this case, the risks related to
emotion might be reduced by careful
professionals’ selections and closely follow up
with the users.
o Submit Off-Campus Live Work application for
approval.
of Queensland, 2016) to ensure compliance with
the rule.
o Closely follow-up the client after they use the
service to listen to their feedback.
o Provide feedbacks forms
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Name: Hoang Ha Pham Student Number: 12030538 Campus: Sydney

Non research I confirm that this project will NOT require the collection of data from any YES
project homeless people for the purposes of research.

7. References

Brackertz, N., Wilkinson, A., & Davison, J. (2018, November). Housing, homelessness and mental health: Towards systems change (Rep.).
Retrieved from Australian Housing and Urban Research Institute website:
https://www.ahuri.edu.au/__data/assets/pdf_file/0023/29381/Housing-homelessness-and-mental-health-towards-systems-change.pdf
Council of homeless persons. (2018, December 02). Housing Security, Disability and Mental Health. Retrieved August 4, 2019, from
https://chp.org.au/mental-health-disability-and-homelessness/
CQUniversity Australia. (n.d.). Live Work – On/Off Campus activities procedure (VET). Retrieved from
https://www-search.cqu.edu.au/s/redirect?collection=policy&url=https%3A%2F%2Fwww.cqu.edu.au%2Fpolicy%2Fsharepoint-document-
download%3Ffile_uri%3D%257BBE8380F3-F86D-4C55-AC0D-84A81EAFD6A2%257D%2FLive%2520Work%2520-
%2520On%2520Off%2520Campus%2520Activities%2520Procedure%2520%28VET%29.pdf&auth=TFluc6v0YeLdjvYuM1%2FOHA&prof
ile=_default&rank=1&query=%2CU%3A%22health+and+safety%22+%7CP%3A%22%24%2B%2B+procedure+%24%2B%2B%22
Flatau, P., Zaretzky, K., Crane, E., Carson, G., Steen, A., Thielking, M., & MacKenzie, D. (2019). The drivers of high health and justice costs
among a cohort young homeless people in Australia. Housing Studies, 1-31
Parliament of Australia. (2019, February 14). Mental health in Australia: A quick guide. Retrieved from
https://www.aph.gov.au/About_Parliament/Parliamentary_Departments/Parliamentary_Library/pubs/rp/rp1819/Quick_Guides/MentalHealth
State of Queensland (2016). Mental Health Act 2016. Retrieved August 4 2019 from https://www.legislation.qld.gov.au/view/pdf/asmade/act-
2016-005
Zaretzky, K., Flatau, P., Spicer, B., Conroy, E., & Burns, L. (2017). What drives the high health care costs of the homeless? Housing Studies,
32(7), 931-947.

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