MANAJEMEN KUALITAS

(MTS 6151)

SKS MK : 3 SKS

16/11/2023 Manajemen Kualitas S2 1

METODE/STRATEGI PEMBELAJARAN  SCL

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EVALUASI

1. TUGAS KLP./MANDIRI
2. Presentasi
3. UTS
4. UAS

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PMBOK (Project Management Body Of
Knowledge)
Section II : The Project Management Knowledge Areas
1. Project Integration Management
2. Project Scope Management
3. Project Time Management
4. Project Cost Management
5. Project Quality Management
6. Project Human Resources Management
7. Project Communications Management
8. Project Risk Management
9. Project Procurement Management

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Buku Acuan:

1. Project Quality Management

Why, What and How
Kenneth H. Rose, PMP
2. Quality Management,
Graeme Knowles

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TOPIK TUGAS MHS S2 TH 2020 (Ada 12 Topik)
1. 6 Topik untuk ½ semester pertama
2. 6 Topik untuk ½ semester berikutnya
3. Tugas diprentasikan dan direkam, dimana setiap anggota
kelompok melakukan hal yang sama secara berimbang
4. Diskusi dilakukan secara online sesuai materi yang dipaparkan,
dan direkam
5. Pada akhir ½ semester semua file tersebut di upload di OASE
untuk dilakukan grading sesuai Workshop
6. Rubrik penilaian akan ditentukan

JML.MHS. S2=19/6 grup=3-4or  tugas topik

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MATERI MANAJEMEN KUALITAS
No Pembagian Materi Halaman
1 Understanding Quality and Evolution Hal 3-12 dan 13-17
of Quality
2 Project Quality planning Hal 41-54
3 Project Quality Assurance dan Project Hal 61-64 dan 67-73
Quality Control and Quality
Improvement
4 Collecting and Understanding Project Hal 77-90
Data
5 Understanding Project Process dan Hal 95-103 dan 115-
Analyzing Project Process 120
6 Solving Project problems Hal 125-138 dan 145-
149

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LITERATUR
• Kenneth H. Rose, 2005, Project Quality Management Why.What and How,
J.Roos Publishing Inc. USA
• Oakland,JS & Soal, AS, 1996, Total Quality Management, Pacific River
Edition Butterworth Heinuewan, Australia.
• Fandy Tjiptono S, Diana A, 1996, Total Quality Management, Andi Offset
Yogyakarta.
• Soewarso Hardjosudarmo, S, 1999, Total Quality Management, Andi Offset
Yogyakarta.
• Peter Mear, 1995, Quality Improvement Tools and Tecniques, McGraw Hills.
• Eugene L.Grant Richard S. Leavenworth, 1996, Statistical Quality Control,
McGraw Hills.
• Kenneth L.Arnold Michael Holler, 1994, Quality Assurance Methode and
Technologies, McGraw Hills.

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1. MANAGEMENT ?????
2. QUALITY ?????
3. QUALITY MANAGEMENT ??
4. TOTAL QUALITY MANAGEMENT
5. PROJECT ??
6. PROJECT MANAGEMENT ??

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What is management? What do
managers do? How do I manage?
These are standard questions that most of
us, in the management profession have
been asked more than once. And questions
we asked once in our careers too.

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Art and Science

 Management is both art and science. It is the art

of making people more effective than they
would have been without you.

 The science is in how you do that.

 There are four basic pillars: plan, organize,

direct, and monitor.

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 Make Them More Effective
 Four workers can make 6 units in an
eight-hour shift without a manager. If I
hire you to manage them and they still
make 6 units a day, what is the benefit
to my business of having hired you? On
the other hand, if they now make 8
units per day, you, the manager, have
value.

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Plan

 Management starts with planning. Good

management starts with good planning. And
proper prior planning prevents… well, you
know the rest of that one.

 Without a plan you will never succeed. If you

happen to make it to the goal, it will have
been by luck or chance and is not repeatable.
You may make it as a flash-in-the-pan, an
overnight sensation, but you will never have
the track record of accomplishments of
which success is made.
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Organize
 Now that you have a plan, you have to make it
happen. Is every thing ready ahead of your group so
the right stuff will get to your group at the right
time? Is your group prepared to do its part of the
plan? Is the downstream organization ready for
what your group will deliver and when it will arrive?

 Are the workers trained? Are they motivated? Do

they have the equipment they need? Are there
spare parts available for the equipment? Has
purchasing ordered the material? Is it the right
stuff? Will it get here on the appropriate schedule?

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Direct
Now flip the "ON" switch.
Tell people what they need to do.
I like to think of this part like conducting an orchestra.
Everyone in the orchestra has the music in front of them.
They know which section is playing which piece and when.
They know when to come in, what to play, and when to stop again.
The conductor cues each section to make the music happen.
That's your job here.
You've given all your musicians (workers) the sheet music (the plan).
You have the right number of musicians (workers) in each section
(department), and you've arranged the sections on stage so the
music will sound best (you have organized the work).
Now you need only to tap the podium lightly with your baton to get
their attention and give the downbeat.
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Monitor

Now that you have everything moving, you

have to keep an eye on things. Make sure
everything is going according to the plan.
When it isn't going according to plan, you
need to step in and adjust the plan, just as
the orchestra conductor will adjust the
tempo.

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PROJECT:
A project can be considered to be any series of
activities and task that :
1. Have a specific objectives, within certain
specification,
2. Have define start and finish,
3. Have funding limits,
4. Consume resources (money, people, equipment)

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PROJECT MANAGEMENT

Project management is planning, organizing,

directing, and controlling of company
resources for a relatively short term objective
that has been established to complete
specific goals and objectives

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QUALITY
Performance to the standard expected by the
customer,

QUALITY MANAGEMENT
That aspect of the overall management function,
that determines and implements the quality policy,

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Why Quality Management?
1. Apa yang salah dengan sistim Tradisional?
1. Lack of Leadership
2. Short term Focus
3. Lack of Customer Focus
4. Cost/Quality Trade off
5. Lack of System Thinking
6. Human Resources Mentality

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 Why Quality Management?
2. Tangible Benefit

Cost reduce Produc Capture market Stay in

Improve because of less with better business and
Quality waste, mistake tivity quality and provide more
etc improve lower price and more jobs

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Why Quality Management?
2. Intangible Benefit
1. Increase Customer Satisfaction
2. Increase Workforce Satisfaction and
Motivation
3. Improve Environmental Impact

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