QUALITY AUDIT - Voice

Average - Column O Column I

Column A 1 2
Agent Name
Albis, Ayna 95.00%
Albis, Eyt 88.33% 100.00%
This shape represents a slicer. Albis, Eyt 96.67%
Slicers are supported in Excel Almogino, Junella 100.00% 96.67%
2010 or later. Almogino, Junella Louis 96.67%
Asilo, Janine 94.17% 100.00%
If the shape was modified in
Ayco, Lazareto 95.00%
an earlier version of Excel, or
if the workbook was saved in Ayco, Lazareto Desucat 100.00% 100.00%
Excel 2003 or earlier, the Barcenas, Irma Pearl 100.00% 100.00%
slicer cannot be used. Bautista, Ervin 96.67% 96.11%
Botiquin, Andrew James 100.00% 97.22%
Buita, Nicole
Buita, Nicole Marie 92.50% 98.33%
Caceres, Cleo Lainne 97.78% 100.00%
Castillo, Joy 100.00% 96.67%
Cayabyab, Kris
Cayabyab, Kris Jansen 95.83% 98.33%
Colona, Vanessa 98.33% 87.50%
Cordovez, Juan Miguel 100.00% 100.00%
Curato, Luis 100.00% 100.00%
Dacles, Paulo 63.33% 100.00%
De Luna, John Basilio 95.00%
Deato, Davey Boy 80.00% 84.17%
Dela Rosa, Aljake 95.00%
Dela Rosa, Aljake Ano 100.00% 98.33%
Delfin, Kezeiah 96.67% 95.00%
Domingo, Vincent
Domingo, Vincent C 100.00% 100.00%
Domingo, Vincent Carlo
Dungo Jr, Milquizedric
Dungo, Milquizedric 95.00% 100.00%
Empeno, Mark Anthony 96.67% 100.00%
Empeno, Mark Anthony A. 95.00%
Enano, Joshua Luis 97.50% 95.00%
Gallaza, Calvin Mhike Ll 98.33% 83.33%
Gallaza, Calvin Mhike Llorenz 100.00%
Leriorato, Irish Jane 95.83% 100.00%
Leriorato, Irish Jane M.
Luy, Michael 83.33%
Luy, Michael Angelo
Luy, Michael Angelo Vel 91.67% 100.00%
Magda, Nicole 98.33% 96.67%
Magda, Nicole John
Malijan, John Carlo 99.17% 100.00%
Maruquez, Renz Jay 96.67% 100.00%
Menguito, Neil Krystian 95.00% 96.67%
Mina, Lorsan 91.67% 98.33%
Mistades, Luis Anthony 100.00%
Mistades, Luis Anthony 98.33% 98.33%
Moaje, Kit
Moaje, Kit Paola 96.67% 100.00%
Morales, Warren 98.33% 100.00%
Morales, Warren Jake 100.00%
Ortega, Kathleen Meriel 100.00% 100.00%
Ortega, Kathleen Meriel D.
Pagaddut, Shekinah Pri 96.67% 96.67%
Pangilinan, Jeremiah 86.67% 93.33%
Quiambao, Nikon 100.00% 98.33%
Quindoza, Jheanmarie 98.33% 100.00%
Santiago, Angelo 93.33% 100.00%
Tac-an, Eleazar 96.67% 93.33%
Tac-an, Eliezer
Tac-an, Eliezer Urs 100.00% 100.00%
Tadije, Al Cyruz 83.89% 100.00%
Tangque, John Paul 98.33% 98.33%
Tarroza, Michelle 90.00% 86.67%
Tria, Kimberly 100.00% 93.33%
Turqueza, Abegail Joyce
Turqueza, Abegaile Joyc 95.00% 96.67%
Umali, Ronnel 100.00% 97.50%
Yap, Rose Angela 100.00% 100.00%
(empty)
Total Result 95.68% 96.38%
 Column I
3 4 Week # (empty) Total Resul Data 1 2
Average - Column L 94.44% 94.22%
95.00% Average - Column M 95.56% 96.09%
100.00% 88.33% 94.17% Average - Column N 97.04% 98.83%
96.67%
100.00% 95.00% 97.92%
100.00% 98.33% Column I
99.17% 96.67% 97.22% Data 1 2
95.00% 95.00% Sum - Column BC
98.33% 100.00% 99.58% Sum - Column BD 71 64
99.17% 100.00% 99.72%
93.33% 95.00% 95.56%
100.00% 93.33% 97.50%
100.00% 100.00%
96.67% 96.67% 100.00% 97.08%
100.00% 100.00% 98.89%
98.33% 96.67% 98.06%
100.00% 100.00%
100.00% 90.00% 100.00% 96.67%
97.50% 96.67% 100.00% 95.00%
97.78% 91.67% 100.00% 97.86%
96.67% 95.00% 98.06%
93.33% 100.00% 100.00% 92.86%
95.00%
95.00% 96.67% 100.00% 90.71%
100.00% 97.50%
73.33% 73.33% 100.00% 90.83%
84.17% 95.00% 100.00% 93.10%
88.33% 88.33%
100.00% 91.67% 97.92%
88.33% 88.33%
96.67% 96.67%
96.67% 98.33% 97.67%
95.00% 78.33% 100.00% 94.44%
95.00%
100.00% 100.00% 97.50%
99.17% 95.00% 100.00% 95.83%
100.00%
100.00% 91.67% 96.67%
100.00% 100.00%
83.33%
88.33% 88.33%
93.33% 100.00% 96.25%
92.50% 98.33% 100.00% 96.39%
88.33% 88.33%
 95.83% 96.67% 97.78%
96.67% 98.33% 100.00% 98.10%
98.33% 94.17% 100.00% 96.67%
98.33% 98.33% 97.22%
100.00%
92.50% 100.00% 96.33%
100.00% 100.00%
95.00% 98.33% 100.00% 97.50%
100.00% 96.67% 98.75%
100.00% 100.00%
96.67% 100.00% 99.33%
100.00% 100.00%
96.67% 97.50% 100.00% 97.38%
95.00% 86.67% 100.00% 91.90%
99.17% 96.67% 98.33%
98.33% 100.00% 99.17%
98.33% 95.00% 95.83%
92.50% 96.67% 94.72%
97.50% 97.50%
100.00% 98.33% 99.58%
97.50% 95.00% 91.67%
98.33% 98.33% 98.33%
91.67% 86.67% 88.89%
91.67% 90.00% 93.61%
100.00% 100.00%
100.00% 96.67% 97.67%
97.50% 100.00% 98.33%
96.67% 100.00% 100.00% 99.05%
100.00% 100.00%
96.42% 95.54% 100.00% 98.14%
 Apr-19

3 4 Week # (empty) Total Result

95.05% 93.15% 100.00% 97.33%
96.94% 95.81% 100.00% 98.20%
97.26% 97.66% 100.00% 98.89%

3 4 Week # (empty) Total Result

93 62 879 1169
 Agent Name Application/Issue Evaluator Name

Albis, Eyt Desktop Standart Letters Natasha Saura

Almogino, Junella Shared Mailbox Natasha Saura
Asilo, Janine Laptop Natasha Saura
Ayco, Lazareto Desucatan Laptop Natasha Saura
Barcenas, Irma Pearl Internet Explorer Natasha Saura
Albis, Eyt Adobe PDF Reader Natasha Saura
Bautista, Ervin Incontact Natasha Saura
Botiquin, Andrew James Citrix / Aonnet Natasha Saura
Caceres, Cleo Lainne VDI Natasha Saura
Cayabyab, Kris Jansen Internet Explorer Natasha Saura
Curato, Luis Bitlocker Natasha Saura
Castillo, Joy Laptop Natasha Saura
Colona, Vanessa Aonnet Natasha Saura
Cordovez, Juan Miguel Intune / Aonnet Natasha Saura
De Luna, John Basilio Bitlocker Natasha Saura
Delfin, Kezeiah Meeting Room Natasha Saura
Dela Rosa, Aljake Ano Outlook / Aonnet Natasha Saura
Domingo, Vincent C Aonnet Natasha Saura
Dungo, Milquizedric Cisco Natasha Saura
Buita, Nicole Marie Aon University Course Natasha Saura
Colona, Vanessa Safenet Natasha Saura
Empeno, Mark Anthony Bitlocker Natasha Saura
Enano, Joshua Luis SSP Pure Natasha Saura
Gallaza, Calvin Mhike Llorenz Aonnet Natasha Saura
Luy, Michael Angelo Velasco Finance / Expense Natasha Saura
Leriorato, Irish Jane Excel Natasha Saura
Magda, Nicole Bitlocker Natasha Saura
Maruquez, Renz Jay Cisco Natasha Saura
Menguito, Neil Krystian Network Drive Natasha Saura
Moaje, Kit Paola Bitlocker Natasha Saura
Mistades, Luis Anthony Valle Aonnet / Pulse Secure Natasha Saura
Mina, Lorsan Outlook Natasha Saura
Malijan, John Carlo Pulse Secure Natasha Saura
Morales, Warren Administraive Rights Natasha Saura
Ortega, Kathleen Meriel AS400 Natasha Saura
Pagaddut, Shekinah Princess Pulse Secure Natasha Saura
Pangilinan, Jeremiah Aonnet Natasha Saura
Quiambao, Nikon Bitlocker Natasha Saura
Quindoza, Jheanmarie Applied Rating Natasha Saura
Santiago, Angelo Aonnet Natasha Saura
Tarroza, Michelle Aquila Natasha Saura
Tria, Kimberly Laptop Natasha Saura
Tac-an, Eleazar Cisco Natasha Saura
Tac-an, Eliezer Urs Bitlocker Natasha Saura
Turqueza, Abegaile Joyce Laptop Natasha Saura
Dacles, Paulo Safenet Natasha Saura
Tangque, John Paul Aon Connect Natasha Saura
Umali, Ronnel Bitlocker Natasha Saura
Yap, Rose Angela Citrix Natasha Saura
Albis, Eyt GRiDs Natasha Saura
Almogino, Junella Home Drive Natasha Saura
Asilo, Janine Aonnet Natasha Saura
Ayco, Lazareto Desucatan Safenet / Aonnet Natasha Saura
Barcenas, Irma Pearl Network Drive Natasha Saura
Buita, Nicole Marie Avaya Deskphone Natasha Saura
Bautista, Ervin Cisco Softphone Natasha Saura
Botiquin, Andrew James Automatic Distribution Natasha Saura
Caceres, Cleo Lainne Safenet Natasha Saura
Cayabyab, Kris Jansen Network Drive Natasha Saura
Curato, Luis MS Excel Natasha Saura
Castillo, Joy MS Excel Natasha Saura
Dacles, Paulo Upoint Natasha Saura
Cordovez, Juan Miguel Skype for Business Natasha Saura
Delfin, Kezeiah Brokasure Natasha Saura
Dela Rosa, Aljake Ano Safenet Natasha Saura
Domingo, Vincent C Aonnet Natasha Saura
Dungo, Milquizedric Cisco Phone Natasha Saura
Dacles, Paulo Aonnet Natasha Saura
Deato, Davey Boy MiFi Device Natasha Saura
Empeno, Mark Anthony Intune Natasha Saura
Enano, Joshua Luis Bitlocker Natasha Saura
Deato, Davey Boy Outlook Natasha Saura
Luy, Michael Angelo Velasco Aonnet / Citrix Natasha Saura
Leriorato, Irish Jane Smartphone Natasha Saura
Magda, Nicole Cisco PIN Natasha Saura
Maruquez, Renz Jay Bitlocker Natasha Saura
Menguito, Neil Krystian Brokasure Natasha Saura
Moaje, Kit Paola Aonnet Natasha Saura
Mistades, Luis Anthony Valle Devaonnet Natasha Saura
Mina, Lorsan MS Office Suite Natasha Saura
Malijan, John Carlo Safenet Natasha Saura
Morales, Warren Aonnet Natasha Saura
Ortega, Kathleen Meriel Network Drive Natasha Saura
Pagaddut, Shekinah Princess Smartphone Natasha Saura
Pangilinan, Jeremiah Aonnet Natasha Saura
Quiambao, Nikon Bitlocker Natasha Saura
Quindoza, Jheanmarie Voicemail Natasha Saura
Santiago, Angelo Outlook Natasha Saura
Deato, Davey Boy Internet Explorer Lotis Dela Santa
Dela Rosa, Aljake Ano Outlook Natasha Saura
Tac-an, Eleazar Internet Connection / WiFi Natasha Saura
Tac-an, Eliezer Urs Bullzip Printer Natasha Saura
Turqueza, Abegaile Joyce Cisco Phone Natasha Saura
Tadije, Al Cyruz Aonnet Natasha Saura
Tangque, John Paul Aonnet Natasha Saura
Umali, Ronnel Cisco PIN Natasha Saura
Yap, Rose Angela Safenet / Aonnet Natasha Saura
Albis, Eyt MS Word Natasha Saura
Almogino, Junella Safenet Natasha Saura
Asilo, Janine Safenet Natasha Saura
Ayco, Lazareto Desucatan Bitlocker Natasha Saura
Barcenas, Irma Pearl Safenet Natasha Saura
Buita, Nicole Marie Computer Natasha Saura
Bautista, Ervin PTO Web Natasha Saura
Botiquin, Andrew James Aonnet Natasha Saura
Caceres, Cleo Lainne Natasha Saura
Cayabyab, Kris Jansen Aonnet Natasha Saura
Curato, Luis Aonnet Natasha Saura
Castillo, Joy MobilePass Natasha Saura
Colona, Vanessa Bitlocker Natasha Saura
Cordovez, Juan Miguel eCopy Paperworks Natasha Saura
Dela Rosa, Aljake Ano iTunes Natasha Saura
Delfin, Kezeiah Cisco PIN reset Natasha Saura
Domingo, Vincent C Outlook Natasha Saura
Dungo, Milquizedric Cisco Call Forwarding Natasha Saura
Delfin, Kezeiah ACTIVE DIRECTORY | AR0825-DV001 Lotis Dela Santa
Deato, Davey Boy Network Drive Natasha Saura
Empeno, Mark Anthony Aonnet Natasha Saura
Enano, Joshua Luis Natasha Saura
Gallaza, Calvin Mhike Llorenz External WiFi Natasha Saura
Luy, Michael Angelo Velasco Greater Insight / TFS Natasha Saura
Leriorato, Irish Jane MS Office Natasha Saura
Domingo, Vincent Outlook Sam Ancheta
Maruquez, Renz Jay Aonnet Natasha Saura
Menguito, Neil Krystian Bitlocker Natasha Saura
Moaje, Kit Paola Guest Wireless Natasha Saura
Empeno, Mark Anthony Safenet Natasha Saura
Mina, Lorsan Bitlocker Natasha Saura
Malijan, John Carlo Aon University Natasha Saura
Morales, Warren MobilePass Natasha Saura
Ortega, Kathleen Meriel Network Drive Natasha Saura
Pagaddut, Shekinah Princess Safenet Natasha Saura
Pangilinan, Jeremiah Cisco Softphone Natasha Saura
Quiambao, Nikon MS Word Natasha Saura
Quindoza, Jheanmarie Aonnet Natasha Saura
Santiago, Angelo AS400 Natasha Saura
Gallaza, Calvin Mhike Llorenz Outlook Natasha Saura
Tria, Kimberly Outlook Natasha Saura
Tac-an, Eleazar Pulse Secure Natasha Saura
Tac-an, Eliezer Urs Okta - Office 365 authentication Natasha Saura
Turqueza, Abegaile Joyce Outlook Natasha Saura
Tadije, Al Cyruz Natasha Saura
Tangque, John Paul Laptop Natasha Saura
Umali, Ronnel Outlook Natasha Saura
Yap, Rose Angela Intune Natasha Saura
Luy, Michael OFFICE 365 | AR0717-PR001 Lotis Dela Santa
Almogino, Junella Aonnet and Printer Natasha Saura
Asilo, Janine Network Drive Natasha Saura
Ayco, Lazareto Desucatan Aonnet Natasha Saura
Barcenas, Irma Pearl Outlook Natasha Saura
Buita, Nicole Marie Outlook Natasha Saura
Bautista, Ervin Laptop Natasha Saura
Botiquin, Andrew James Network Drive Natasha Saura
Caceres, Cleo Lainne Natasha Saura
Cayabyab, Kris Jansen Aon Cross-Org File Server Access Natasha Saura
Curato, Luis Safenet Natasha Saura
Castillo, Joy Network Drive Natasha Saura
Colona, Vanessa Shared Drive and MS Dynamics Natasha Saura
Cordovez, Juan Miguel Laptop Natasha Saura
Delfin, Kezeiah Aonnet Natasha Saura
Luy, Michael Angelo Citrix Sam Ancheta
Domingo, Vincent C Laptop Natasha Saura
Dungo, Milquizedric Laptop Natasha Saura
Dacles, Paulo Citrix Natasha Saura
Deato, Davey Boy WebEx Natasha Saura
Magda, Nicole Aonnet Natasha Saura
Enano, Joshua Luis Natasha Saura
Gallaza, Calvin Mhike Llorenz Citrix Natasha Saura
Luy, Michael Angelo Velasco Bitlocker Natasha Saura
Leriorato, Irish Jane Adobe Flash Player ( Aon University ) Natasha Saura
Magda, Nicole Monitor Natasha Saura
Maruquez, Renz Jay Shared Mailbox Natasha Saura
Menguito, Neil Krystian Shared Drive Natasha Saura
Moaje, Kit Paola Outlook Natasha Saura
Mistades, Luis Anthony Valle Aonnet Natasha Saura
Mina, Lorsan Safenet Natasha Saura
Malijan, John Carlo Citrix Natasha Saura
Morales, Warren Safenet Natasha Saura
Ortega, Kathleen Meriel Safenet Natasha Saura
Pagaddut, Shekinah Princess Aon University Natasha Saura
Magda, Nicole John WebEx | AR3288-PR001 Lotis Dela Santa
Quiambao, Nikon Skype for Business Natasha Saura
Quindoza, Jheanmarie Intune Natasha Saura
Santiago, Angelo Aonnet ( Citrix ) Natasha Saura
Tarroza, Michelle NFS Natasha Saura
Tria, Kimberly Pulse Secure Natasha Saura
Tac-an, Eleazar Outlook Natasha Saura
Tac-an, Eliezer Urs Lync Natasha Saura
Turqueza, Abegaile Joyce Intune Natasha Saura
Tadije, Al Cyruz Citrix Natasha Saura
Tangque, John Paul Brokasure Natasha Saura
Umali, Ronnel Adobe Flash Natasha Saura
Yap, Rose Angela MFT Natasha Saura
Ayco, Lazareto Outlook Sam Ancheta
Buita, Nicole Active Diretory Sam Ancheta
Curato, Luis MS Visual Basic Studio Sam Ancheta
Dela Rosa, Aljake Bitlocker Sam Ancheta
Mistades, Luis Anthony Valle
Pangilinan, Jeremiah
Mina, Lorsan
Pangilinan, Jeremiah
Quiambao, Nikon
Quindoza, Jheanmarie
Tac-an, Eleazar
Tac-an, Eliezer
Turqueza, Abegail Joyce
Umali, Ronnel
Albis, Eyt
Almogino, Junella Louise
Asilo, Janine
Barcenas, Irma Pearl
Caceres, Cleo Lainne
Cayabyab, Kris Jansen
Leriorato, Irish Jane
Malijan, John Carlo
Morales, Warren Jake
Ortega, Kathleen Meriel
Tadije, Al Cyruz
Tangque, John Paul
Delfin, Kezeiah
Tadije, Al Cyruz
Bautista, Ervin
Botiquin, Andrew James
Castillo, Joy
Dungo Jr, Milquizedric
Empeno, Mark Anthony
Enano, Joshua Luis
Mistades, Luis Anthony
Santiago, Angelo
Tarroza, Michelle
Tria, Kimberly
Albis, Ayna
Almogino, Junella Louise
Asilo, Janine
Ayco, Lazareto
Barcenas, Irma Pearl
Bautista, Ervin
Botiquin, Andrew James
Buita, Nicole Marie
Caceres, Cleo Lainne
Castillo, Joy
Cayabyab, Kris
Colona, Vanessa
Cordovez, Juan Miguel
Curato, Luis
Dacles, Paulo
Tadije, Al Cyruz
Dela Rosa, Aljake
Tarroza, Michelle
BullZip Natasha Saura
Aonnet Natasha Saura
Active Diretory Sam Ancheta
Bitlocker Sam Ancheta
Skype Sam Ancheta
Shared Mailbox Sam Ancheta
Lotus Notes Sam Ancheta
Sharepoint Site Sam Ancheta
OWA Sam Ancheta
Bitlocker Sam Ancheta
Microsoft Intune | AR3196-PR001 Princess Fajardo
PYRAMID | AR0901-PR001 Princess Fajardo
OFFICE 365 | AR0717-PR001 Princess Fajardo
ACTIVE DIRECTORY | AR0825-PR001 Princess Fajardo
OFFICE 365 | AR0717-PR001 Princess Fajardo
Unknown Printer/MFD Princess Fajardo
SERVICENOW | AR0844-PR001 Princess Fajardo
ACTIVE DIRECTORY | AR0825-PR001 Princess Fajardo
File Services | IF0142-PR001 Princess Fajardo
File Services | IF0142-PR001 Princess Fajardo
Aonnet Natasha Saura
Canon LBP7200C Printer Princess Fajardo
Unknown Princess Fajardo
ACTIVE DIRECTORY | AR0825-PR001 Princess Fajardo
Printer - SMTP Gateway not Responding Christine Marie Boqueo
Desk Phone Extension Issue Christine Marie Boqueo
Outlook Prompting to Sign-in Christine Marie Boqueo
Missing AonCue in Outlook Christine Marie Boqueo
Broker Desktop Invoice Submission Issue Christine Marie Boqueo
Outlook - ECM Add-in Installation Christine Marie Boqueo
Pulse Secure - Dropping Connection Christine Marie Boqueo
Bitlocker Recovery Key (Recurring) Christine Marie Boqueo
Monitor Screen Functionality Issue Christine Marie Boqueo
Aonnet - Password Reset Christine Marie Boqueo
ACTIVE DIRECTORY | AR0825-PR001 Lotis Dela Santa
ACTIVE DIRECTORY | AR0825-PR001 Lotis Dela Santa
SAFENET | AR0743-PR002 Lotis Dela Santa
OFFICE 365 | AR0717-PR001 Lotis Dela Santa
How to get computer name Lotis Dela Santa
Cisco password reset Lotis Dela Santa
VM password reset Lotis Dela Santa
OFFICE 365 | AR0717-PR001 Lotis Dela Santa
OFFICE 365 | AR0717-PR001 Lotis Dela Santa
BRIDGE (NA) | AR0029-PR004 Lotis Dela Santa
MBAM - MICROSOFT BITLOCKER ADMINISTRA Lotis Dela Santa
SERVICENOW | AR0844-PR001 Lotis Dela Santa
Pulse Secure Lotis Dela Santa
OFFICE 365 | AR0717-PR001 Lotis Dela Santa
SAFENET | AR0743-PR002 Lotis Dela Santa
SAFENET | AR0743-PR002 Princess Fajardo
OFFICE 365 | AR0717-PR001 Lotis Dela Santa
Sharepoint Natasha Saura
Domingo, Vincent Carlo
Dungo, Milquizedric
Empeno, Mark Anthony A.
Enano, Joshua Luis
Gallaza, Calvin Mhike Llorenz
Leriorato, Irish Jane M.
Tarroza, Michelle
Tria, Kimberly
Malijan, John Carlo
Maruquez, Renz Jay
Menguito, Neil Krystian
Mina, Lorsan
Mistades, Luis Anthony Valle
Moaje, Kit
Morales, Warren Jake
Ortega, Kathleen Meriel D.
Pagaddut, Shekinah Princess
Pangilinan, Jeremiah
Quiambao, Nikon
Quindoza, Jheanmarie
Santiago, Angelo
Tac-an, Eleazar
Tac-an, Eliezer
Tadije, Al Cyruz
Tangque, John Paul
Tarroza, Michelle
Tria, Kimberly
Turqueza, Abegaile Joyce
Umali, Ronnel
Yap, Rose Angela
Colona, Vanessa
Cordovez, Juan Miguel
Dacles, Paulo
Deato, Davey Boy
Gallaza, Calvin Mhike Llorenz
Magda, Nicole
Maruquez, Renz Jay
Menguito, Neil Krystian
Moaje, Kit Paola
Pagaddut, Shekinah Princess
Yap, Rose Angela
SAFENET | AR0743-PR002 Lotis Dela Santa
OFFICE 365 | AR0717-PR001 Lotis Dela Santa
BRIDGE (NA) | AR0029-PR004 Lotis Dela Santa
SAFENET | AR0743-PR002 Lotis Dela Santa
Microsoft Intune | AR3196-PR001 Lotis Dela Santa
SAFENET | AR0743-PR002 Lotis Dela Santa
External Monitor Natasha Saura
Safenet Natasha Saura
OFFICE 365 | AR0717-PR001 Lotis Dela Santa
ACTIVE DIRECTORY | AR0825-PR001 Lotis Dela Santa
MIFI - Jetpack ownership transfer Lotis Dela Santa
ACTIVE DIRECTORY | AR0825-PR001 Lotis Dela Santa
SERVICENOW | AR0844-PR001 Lotis Dela Santa
ACTIVE DIRECTORY | AR0825-PR001 Lotis Dela Santa
JP Morgan Password Reset Lotis Dela Santa
Computer - Configuring window Lotis Dela Santa
SAFENET | AR0743-PR002 Lotis Dela Santa
Pulse Secure Lotis Dela Santa
ACTIVE DIRECTORY | AR0825-PR001 Lotis Dela Santa
ACTIVE DIRECTORY | AR0825-PR001 Lotis Dela Santa
OFFICE 365 | AR0717-PR001 Lotis Dela Santa
SERVICENOW | AR0844-PR001 Lotis Dela Santa
OFFICE 365 | AR0717-PR001 Lotis Dela Santa
OFFICE 365 | AR0717-PR001 Lotis Dela Santa
Aircon issue Lotis Dela Santa
ACTIVE DIRECTORY | AR0825-PR001 Lotis Dela Santa
SAFENET | AR0743-PR002 Lotis Dela Santa
McAfee Network Intrusion Prevention | AR16 Lotis Dela Santa
OFFICE 365 | AR0717-PR001 Lotis Dela Santa
Workday | AR2968-PR001 Lotis Dela Santa
ACTIVE DIRECTORY | AR0825-PR001 Joms Velarde
OFFICE 365 | AR0717-PR001 Joms Velarde
SAFENET | AR0743-PR002 Joms Velarde
OFFICE 365 | AR0717-PR001 Joms Velarde
ACTIVE DIRECTORY | AR0825-PR001 Joms Velarde
Adobe Acrobat - Reader 6.0.2 Update and OFF Joms Velarde
File Services | IF0142-PR001 Joms Velarde
Unknown Joms Velarde
SAFENET | AR0743-PR002 Joms Velarde
APPSTORE ADMINISTRATION | AR0607-PR00 Joms Velarde
Canon LBP7200C Printer Joms Velarde
Ticket/Voice/Email Duration Evaluation ID Ticket Number Week #

Voice 9:40 207061598 INC4853513 1

Voice 5:03 207051989 INC4850815 1
Voice 7:28 207024770 INC4852253 1
Voice 5:48 207065330 INC4853847 1
Voice 9:24 207071172 INC4854172 1
Voice 9:16 207943328 INC4894059 4
Voice 5:03 207010264 INC4852054 1
Voice 7:01 207079580 INC4854710 1
Voice 5:18 207166104 INC4858994 1
Voice 5:02 207072453 INC4854251 1
Voice 6:34 207052138 INC4852996 1
Voice 5:38 207077089 INC4854563 1
Voice 5:20 207037658 INC4852558 1
Voice 5:58 207095588 INC4851953 1
Voice 6:24 207102589 INC4855877 1
Voice 6:11 207076945 INC4854547 1
Voice 5:38 207027101 INC4852290 1
Voice 6:32 207089418 INC4855240 1
Voice 7:06 207094110 INC4855565 1
Voice 5:38 207073738 INC4854348 1
Voice 6:45 207321925 INC4866426 2
Voice 5:35 207128326 INC4854163 1
Voice 9:18 207043276 INC4852716 1
Voice 5:49 207045860 INC4853055 1
Voice 8:32 207131104 INC4857402 1
Voice 5:09 207095365 INC4855626 1
Voice 7:48 207136890 INC4853120 1
Voice 5:07 207133847 INC4834570 1
Voice 5:24 207134656 INC4857660 1
Voice 6:19 207164081 INC4858883 1
Voice 5:35 207166816 INC4859023 1
Voice 5:57 207166000 INC4849897 1
Voice 6:23 207151416 INC4858491 1
Voice 7:38 207148658 INC4858367 1
Voice 5:08 207143953 INC4858109 1
Voice 5:03 207164074 INC4853140 1
Voice 5:01 207121691 INC4856870 1
Voice 7:18 207159801 INC4852832 1
Voice 5:39 207148673 INC4858363 1
Voice 5:00 207145258 INC4858159 1
Voice 8:00 207176673 INC4859526 1
Voice 7:41 207053344 INC4853056 1
Voice 7:03 207135696 INC4857719 1
Voice 5:43 207150135 INC4857712 1
Voice 6:00 207275915 INC4864500 1
Voice 5:27 207112804 INC4856331 1
Voice 7:19 207134440 INC4857651 1
Voice 5:18 207183094 INC4858131 1
Voice 6:50 207172870 INC4859341 1
Voice 6:28 207345693 INC4867286 2
Voice 7:55 207360498 INC4868043 2
Voice 5:18 207357126 INC4866330 2
Voice 8:50 207450408 INC4872250 and INC4872364 2
Voice 6:07 207366683 INC4868481 2
Voice 5:42 207341813 INC4867120 2
Voice 5:41 207367844 INC4868556 2
Voice 6:05 207367127 INC4868520 2
Voice 6:01 207338342 INC4866949 2
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Voice 6:07 207349702 INC4867532 2
Voice 7:30 207349637 INC4866943 2
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Voice 6:12 207366530 INC4868475 2
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Voice 5:02 207581021 INC4878878 2
Voice 5:59 207360737 INC4868095 2
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Voice 0:07:03 207578684 INC4878729 2
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Voice 5:49 207429423 INC4871519 2
Voice 5:24 207427705 INC4871434 2
Voice 6:31 207340556 INC4867055 2
Voice 5:20 207350662 INC4867360 2
Voice 5:55 207416400 INC4870774 2
Voice 8:12 207341911 INC4867119 2
Voice 13:48 207778467 INC4887610 3
Voice 5:07 207635457 INC4880820 3
Voice 8:06 207623374 INC4880166 3
Voice 6:30 207626321 INC4880305 3
Voice 5:32 207637459 INC4880903 3
Voice 5:55 207652794 INC4881673 3
Voice 6:27 207651356 INC4881616 3
Voice 6:05 207640141 INC4881036 3
Voice 3
Voice 6:14 207636071 INC4880837 3
Voice 6:01 207615054 INC4879803 3
Voice 5:25 207639919 INC4881015 3
Voice 5:06 207607367 INC4879531 3
Voice 5:49 207647480 INC4881411 3
Voice 8:21 207840732 INC4889957 4
Voice 5:25 207641742 INC4881136 3
Voice 5:29 207652403 INC4876286 3
Voice 6:00 207712923 INC4884491 3
Voice 0:07:08 207638286 INC4879508 3
Voice 6:10 207657158 INC4881832 3
Voice 5:44 207693687 INC4877783 3
Voice 3
Voice 5:37 207671731 INC4882518 3
Voice 5:50 207633725 INC4880704 3
Voice 5:30 207697648 INC4883729 3
Voice 7:29 207738144 INC4885592 3
Voice 6:06 207662127 INC4882070 3
Voice 5:15 207713355 INC4860890 3
Voice 8:57 207743712 INC4885847 3
Voice 7:11 207883061 INC4891201 4
Voice 5:17 207690680 INC4883429 3
Voice 5:59 207713090 INC4884505 3
Voice 8:49 207781139 INC4887744 3
Voice 7:05 207700807 INC4881832 3
Voice 7:39 207647912 INC4881434 3
Voice 7:33 207697173 INC4883692 3
Voice 9:22 207738275 INC4885599 3
Voice 8:11 207754056 INC4886544 3
Voice 6:52 207739153 INC4885648 3
Voice 7:28 207302191 INC4865812 2
Voice 8:35 207722806 INC4884953 3
Voice 10:31 207662265 INC4882086 3
Voice 8:39 207732490 INC4885298 3
Voice 8:08 207734732 INC4880340 3
Voice 3
Voice 9:15 207681422 INC4882934 3
Voice 9:00 207765919 INC4887247 3
Voice 6:49 207652685 INC4881665 3
Voice 0:07:09 207418101 INC4871001 2
Voice 8:42 207878801 INC4890917 and INC4890922 4
Voice 8:45 207885950 INC4891339 4
Voice 6:32 207880230 INC4890996 4
Voice 8:50 207879741 INC4890977 4
Voice 5:17 208054439 INC4899122 4
Voice 7:55 207862794 INC4890521 4
Voice 7:59 207881743 INC4891073 4
Voice 4
Voice 8:09 207883985 INC4891193 4
Voice 5:15 208068531 INC4899715 and INC4899716 4
Voice 8:03 207886761 INC4890545 4
Voice 7:54 207893945 INC4889679 and INC4874201 4
Voice 6:33 207889354 INC4891521 4
Voice 8:50 207874194 INC4890782 4
Voice 8:41 207688942 INC4883344 3
Voice 7:02 207919401 INC4892851 4
Voice 7:39 207892897 INC4891686 4
Voice 8:03 207912847 INC4892567 4
Voice 7:24 207899786 INC4892057 4
Voice 6:01 207607994 INC4879565 3
Voice 4
Voice 8:28 207919785 INC4892882 4
Voice 5:42 207858194 INC4890359 4
Voice 8:42 207883780 INC4891244 4
Voice 6:00 207933701 INC4893552 4
Voice 6:45 207893070 INC4849375 4
Voice 7:49 207899688 INC4892047 4
Voice 9:41 207851028 INC4890213 4
Voice 7:16 208043485 INC4898547 4
Voice 8:57 207921730 INC4893031 4
Voice 5:33 207930157 INC4893434 4
Voice 11:05 207857815 INC4890346 4
Voice 8:21 207954069 INC4894497 4
Voice 8:15 207934298 INC4893593 4
Voice 0:07:03 207801183 INC4888679 3
Voice 7:28 207967715 INC4895028 4
Voice 6:49 207860084 INC4890394 4
Voice 8:15 207925886 INC4892919 4
Voice 9:45 207943457 INC4894077 4
Voice 6:29 207967546 INC4895016 4
Voice 6:18 207946173 INC4894176 4
Voice 7:59 207968397 INC4895041 4
Voice 7:40 207972521 INC4895222 4
Voice 8:46 207967936 INC4895033 4
Voice 7:20 207990309 INC4896044 4
Voice 8:46 207899211 INC4892016 4
Voice 7:26 207896497 INC4881783 4
Voice 8:57 207682527 INC4882989 3
Voice 8:57 207713914 INC4884561 / INC4884561 3
Voice 7:40 207726237 INC4885048 3
Voice 7:09 207545395 INC4877070 3
Voice 6:16 207712740 INC4883768 3
Voice 8:54 207972339 INC4895221 4
Voice 7:48 207750762 INC4844073 3
Voice 8:25 207694496 INC4881064 3
Voice 7:29 207748632 INC4886095 3
Voice 8:50 207532831 INC4876574 3
Voice 7:27 207754532 INC4886584 3
Voice 8:38 207727068 INC4885070 3
Voice 7:40 207789132 INC4877746 3
Voice 7:59 207763427 INC4884225 3
Voice 0:07:19 207457175 INC4872667 1
Voice 0:08:43 207507545 INC4875159 1
Voice 0:07:51 207527399 INC4875602 1
Voice 0:08:50 207571019 INC4878378 1
Voice 0:07:52 207667607 INC4882398 1
Voice 0:08:19 207690429 INC4883405 1
Voice 0:07:26 207699611 INC4883959 1
Voice 0:07:49 207751788 INC4886403 1
Voice 0:08:40 207783726 INC4887844 1
Voice 0:08:26 207755644 INC4886671 1
Voice 6:15 207211871 INC4861316 1
Voice 0:06:49 207735637 INC4885466 1
Voice 0:09:24 208214314 INC4906645 1
Voice 0:05:42 207540544 INC4876924 1
Voice 0:07:21 207529072 INC4876410 2
Voice 0:08:01 207530081 INC4876461 2
Voice 0:07:04 207648346 INC4881452 3
Voice 0:07:21 207695907 INC4883621 3
Voice 0:06:24 207139999 INC4857950 1
Voice 0:06:27 207220447 INC4861655 1
Voice 0:07:48 207221931 INC4861715 1
Voice 0:07:15 207468570 INC4859730 1
Voice 0:06:21 207343260 INC4867181 2
Voice 0:07:25 207599588 INC4879225 2
Voice 0:07:10 207279550 INC4864680 1
Voice 0:07:15 207683418 INC4882752 3
Voice 0:07:01 207687752 INC4883065 3
Voice 0:07:02 207172195 INC4859285 1
Voice 0:07:00 207638679 INC4880958 3
Voice 0:07:10 207366014 INC4868474 2
Voice 0:07:07 207365782 INC4868431 2
Voice 0:07:40 207271801 INC4864260 1
Voice 0:07:13 207254581 INC4863519 1
Voice 0:07:21 207791828 INC4886986 3
Voice 0:07:14 207825549 INC4889314 3
Voice 0:07:29 207476934 INC4873856 2
Voice 0:07:30 207749743 INC4886146 3
Voice 0:07:08 207503574 INC4874835 2
Voice 0:07:27 207882876 INC4891136 4
Voice 0:07:40 207543997 INC4877033 1
Voice 0:06:48 207546399 INC4877103 2
Voice 5:51 207352043 INC4867640 2
Voice 0:07:05 207923964 INC4893103 4
Voice 0:07:26 207947182 INC4894219 4
Voice 0:07:25 207484865 INC4874202 2
Voice 0:07:25 207542607 INC4876988 2
Voice 0:07:26 207599668 INC4879341 2
Voice 0:07:22 207748576 INC4884564 3
Voice 8:12 207706376 INC4884228 3
Voice 5:31 207332708 INC4866775 2
Voice 0:07:26 207851842 INC4890224 3
Voice 0:07:10 207862778 INC4890519 4
Voice 0:07:36 207885102 INC4891277 4
Voice 0:07:18 207877977 INC4890426 4
Voice 0:07:20 207755584 INC4886680 3
Voice 0:07:30 207784914 INC4880712 3
Voice 0:07:00 208069307 INC4899760 4
Voice 0:07:05 207808870 INC4889004 3
Voice 0:07:22 207887502 INC4891426 4
Voice 0:07:11 208023333 INC4897426 4
Voice 0:07:02 208076061 INC4900206 4
Voice 0:07:04 208038910 INC4898287 4
Voice 0:07:14 207875042 INC4890812 4
Voice 0:07:30 208006792 INC4896816 4
Voice 0:07:04 207840684 INC4889955 3
Voice 0:07:12 207872696 INC4877746 3
Voice 0:07:23 207794552 INC4888306 3
Voice 0:07:17 207661329 INC4882026 3
Voice 0:07:12 207447874 INC4872257 2
Voice 0:07:26 207781220 INC4887750 3
Voice 0:07:34 207581767 INC4878903 2
Voice 0:07:02 207890506 INC4891563 4
Voice 0:09:41 207240908 INC4862746 3
Voice 0:08:39 207528466 INC4876391 3
Voice 0:08:32 207560052 INC4877731 3
Voice 0:09:09 207516427 INC4875588 3
Voice 0:08:35 207584038 INC4879056 3
Voice 0:08:46 207606127 INC4879501 and INC4879500 3
Voice 0:08:47 207172762 INC4859291 3
Voice 0:09:14 207659396 INC4881920 3
Voice 0:08:38 207567440 INC4878180 3
Voice 0:09:03 207457118 INC4872676 3
Voice 0:08:29 207366375 INC4868471 3
 Compliance Customer Business Overall
Audit Date Critical Critical Critical Score
Pass/Fail
4/1/2019 100.00% 100.00% 65.00% 88.33% FAILED
4/1/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/1/2019 100.00% 75.00% 100.00% 91.67% PASSED
4/1/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/1/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/25/2019 65.00% 100.00% 100.00% 88.33% FAILED
4/1/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/1/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/3/2019 100.00% 95.00% 90.00% 95.00% PASSED
4/1/2019 100.00% 95.00% 95.00% 96.67% PASSED
4/1/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/1/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/1/2019 100.00% 100.00% 95.00% 98.33% PASSED
4/2/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/2/2019 90.00% 100.00% 95.00% 95.00% PASSED
4/2/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/1/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/2/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/2/2019 100.00% 85.00% 100.00% 95.00% PASSED
4/1/2019 65.00% 100.00% 100.00% 88.33% FAILED
4/8/2019 70.00% 55.00% 100.00% 75.00% FAILED
4/2/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/1/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/1/2019 100.00% 95.00% 100.00% 98.33% PASSED
4/2/2019 85.00% 90.00% 100.00% 91.67% PASSED
4/2/2019 75.00% 100.00% 100.00% 91.67% PASSED
4/2/2019 100.00% 95.00% 100.00% 98.33% PASSED
4/2/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/3/2019 85.00% 100.00% 100.00% 95.00% PASSED
4/3/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/3/2019 100.00% 95.00% 100.00% 98.33% PASSED
4/3/2019 85.00% 90.00% 100.00% 91.67% PASSED
4/3/2019 100.00% 100.00% 95.00% 98.33% PASSED
4/3/2019 100.00% 100.00% 95.00% 98.33% PASSED
4/3/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/3/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/3/2019 80.00% 85.00% 95.00% 86.67% FAILED
4/3/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/3/2019 100.00% 95.00% 100.00% 98.33% PASSED
4/3/2019 85.00% 100.00% 95.00% 93.33% PASSED
4/3/2019 85.00% 85.00% 100.00% 90.00% PASSED
4/1/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/3/2019 100.00% 95.00% 95.00% 96.67% PASSED
4/3/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/5/2019 90.00% 100.00% 95.00% 95.00% PASSED
4/2/2019 35.00% 100.00% 55.00% 63.33% FAILED
4/3/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/3/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/3/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/8/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/8/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/9/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/10/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/9/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/8/2019 100.00% 100.00% 95.00% 98.33% PASSED
4/9/2019 90.00% 95.00% 100.00% 95.00% PASSED
4/9/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/8/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/8/2019 100.00% 95.00% 100.00% 98.33% PASSED
4/8/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/8/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/16/2019 100.00% 100.00% 60.00% 86.67% FAILED
4/9/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/8/2019 100.00% 85.00% 100.00% 95.00% PASSED
4/8/2019 100.00% 100.00% 95.00% 98.33% PASSED
4/9/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/8/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/9/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/9/2019 75.00% 90.00% 90.00% 85.00% FAILED
4/8/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/8/2019 75.00% 100.00% 95.00% 90.00% PASSED
4/2/2019 50.00% 90.00% 100.00% 80.00% FAILED
4/8/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/9/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/9/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/9/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/9/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/9/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/9/2019 100.00% 95.00% 100.00% 98.33% PASSED
4/9/2019 100.00% 95.00% 100.00% 98.33% PASSED
4/9/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/15/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/9/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/9/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/9/2019 90.00% 90.00% 100.00% 93.33% PASSED
4/9/2019 100.00% 95.00% 100.00% 98.33% PASSED
4/9/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/9/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/12/2019 65.00% 85.00% 100.00% 83.33% FAILED
4/16/2019 55.00% 100.00% 65.00% 73.33% FAILED
4/9/2019 85.00% 95.00% 100.00% 93.33% PASSED
4/10/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/10/2019 100.00% 100.00% 90.00% 96.67% PASSED
4/8/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/10/2019 100.00% 95.00% 100.00% 98.33% PASSED
4/10/2019 100.00% 85.00% 100.00% 95.00% PASSED
4/10/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/18/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/15/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/15/2019 100.00% 100.00% 95.00% 98.33% PASSED
4/15/2019 100.00% 100.00% 95.00% 98.33% PASSED
4/15/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/16/2019 100.00% 100.00% 90.00% 96.67% PASSED
4/16/2019 100.00% 85.00% 95.00% 93.33% PASSED
4/15/2019 100.00% 100.00% 100.00% 100.00% PASSED
100.00% 100.00% 100.00% 100.00% PASSED
4/15/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/15/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/15/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/15/2019 100.00% 100.00% 95.00% 98.33% PASSED
4/15/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/23/2019 65.00% 95.00% 60.00% 73.33% FAILED
4/16/2019 55.00% 85.00% 100.00% 80.00% FAILED
4/16/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/17/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/15/2019 65.00% 100.00% 100.00% 88.33% FAILED
4/16/2019 85.00% 100.00% 95.00% 93.33% PASSED
4/16/2019 85.00% 100.00% 100.00% 95.00% PASSED
100.00% 100.00% 100.00% 100.00% PASSED
4/16/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/16/2019 85.00% 95.00% 100.00% 93.33% PASSED
4/16/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/17/2019 100.00% 65.00% 100.00% 88.33% FAILED
4/17/2019 100.00% 95.00% 100.00% 98.33% PASSED
4/17/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/18/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/23/2019 70.00% 100.00% 65.00% 78.33% FAILED
4/17/2019 100.00% 100.00% 90.00% 96.67% PASSED
4/17/2019 85.00% 100.00% 90.00% 91.67% PASSED
4/18/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/17/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/17/2019 100.00% 95.00% 85.00% 93.33% PASSED
4/17/2019 100.00% 90.00% 90.00% 93.33% PASSED
4/17/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/18/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/17/2019 100.00% 100.00% 95.00% 98.33% PASSED
4/8/2019 85.00% 100.00% 65.00% 83.33% FAILED
4/17/2019 75.00% 100.00% 100.00% 91.67% PASSED
4/17/2019 85.00% 90.00% 95.00% 90.00% PASSED
4/17/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/18/2019 100.00% 100.00% 100.00% 100.00% PASSED
100.00% 100.00% 100.00% 100.00% PASSED
4/18/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/18/2019 90.00% 95.00% 100.00% 95.00% PASSED
4/18/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/9/2019 50.00% 100.00% 100.00% 83.33% FAILED
4/22/2019 85.00% 100.00% 100.00% 95.00% PASSED
4/23/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/22/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/22/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/26/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/22/2019 100.00% 85.00% 100.00% 95.00% PASSED
4/22/2019 85.00% 100.00% 95.00% 93.33% PASSED
100.00% 100.00% 100.00% 100.00% PASSED
4/22/2019 85.00% 100.00% 85.00% 90.00% PASSED
4/26/2019 85.00% 100.00% 100.00% 95.00% PASSED
4/22/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/23/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/23/2019 85.00% 90.00% 100.00% 91.67% PASSED
4/23/2019 100.00% 85.00% 100.00% 95.00% PASSED
4/18/2019 65.00% 100.00% 100.00% 88.33% FAILED
4/23/2019 85.00% 90.00% 100.00% 91.67% PASSED
4/23/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/23/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/23/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/16/2019 100.00% 90.00% 65.00% 85.00% FAILED
100.00% 100.00% 100.00% 100.00% PASSED
4/23/2019 90.00% 95.00% 100.00% 95.00% PASSED
4/23/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/23/2019 85.00% 90.00% 100.00% 91.67% PASSED
4/23/2019 100.00% 95.00% 100.00% 98.33% PASSED
4/23/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/23/2019 85.00% 100.00% 100.00% 95.00% PASSED
4/23/2019 100.00% 100.00% 95.00% 98.33% PASSED
4/26/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/23/2019 90.00% 100.00% 100.00% 96.67% PASSED
4/23/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/24/2019 90.00% 100.00% 100.00% 96.67% PASSED
4/24/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/24/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/18/2019 65.00% 100.00% 100.00% 88.33% FAILED
4/24/2019 90.00% 100.00% 100.00% 96.67% PASSED
4/24/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/24/2019 85.00% 90.00% 95.00% 90.00% PASSED
4/24/2019 90.00% 75.00% 95.00% 86.67% FAILED
4/24/2019 85.00% 90.00% 95.00% 90.00% PASSED
4/24/2019 100.00% 100.00% 95.00% 98.33% PASSED
4/24/2019 100.00% 100.00% 95.00% 98.33% PASSED
4/24/2019 90.00% 100.00% 100.00% 96.67% PASSED
4/24/2019 100.00% 90.00% 95.00% 95.00% PASSED
4/24/2019 100.00% 95.00% 100.00% 98.33% PASSED
4/24/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/24/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/17/2019 85.00% 100.00% 100.00% 95.00% PASSED
4/17/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/17/2019 85.00% 100.00% 95.00% 93.33% PASSED
4/17/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/17/2019 100.00% 90.00% 65.00% 85.00% FAILED
4/24/2019 50.00% 85.00% 85.00% 73.33% FAILED
4/18/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/18/2019 90.00% 100.00% 100.00% 96.67% PASSED
4/18/2019 100.00% 100.00% 95.00% 98.33% PASSED
4/18/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/19/2019 85.00% 100.00% 100.00% 95.00% PASSED
4/19/2019 85.00% 100.00% 100.00% 95.00% PASSED
4/18/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/19/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/1/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/1/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/1/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/1/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/1/2019 100.00% 95.00% 100.00% 98.33% PASSED
4/1/2019 85.00% 100.00% 100.00% 95.00% PASSED
4/1/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/1/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/3/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/1/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/4/2019 85.00% 55.00% 65.00% 68.33% FAILED
4/1/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/1/2019 85.00% 95.00% 100.00% 93.33% PASSED
4/1/2019 85.00% 100.00% 100.00% 95.00% PASSED
4/17/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/17/2019 85.00% 100.00% 95.00% 93.33% PASSED
4/17/2019 100.00% 100.00% 95.00% 98.33% PASSED
4/18/2019 90.00% 100.00% 100.00% 96.67% PASSED
4/18/2019 100.00% 80.00% 100.00% 93.33% PASSED
4/19/2019 85.00% 100.00% 100.00% 95.00% PASSED
4/19/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/19/2019 100.00% 85.00% 95.00% 93.33% PASSED
4/19/2019 100.00% 85.00% 100.00% 95.00% PASSED
4/19/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/5/2019 85.00% 100.00% 100.00% 95.00% PASSED
4/16/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/16/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/3/2019 85.00% 100.00% 100.00% 95.00% PASSED
4/15/2019 100.00% 95.00% 100.00% 98.33% PASSED
4/8/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/8/2019 100.00% 95.00% 100.00% 98.33% PASSED
4/5/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/5/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/18/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/19/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/10/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/17/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/11/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/22/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/1/2019 100.00% 100.00% 65.00% 88.33% FAILED
4/12/2019 85.00% 100.00% 100.00% 95.00% PASSED
4/9/2019 50.00% 85.00% 100.00% 78.33% FAILED
4/23/2019 75.00% 90.00% 100.00% 88.33% FAILED
4/23/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/10/2019 85.00% 100.00% 100.00% 95.00% PASSED
4/12/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/14/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/17/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/17/2019 65.00% 90.00% 100.00% 85.00% FAILED
4/8/2019 55.00% 100.00% 100.00% 85.00% FAILED
4/20/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/21/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/22/2019 90.00% 90.00% 100.00% 93.33% PASSED
4/22/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/17/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/18/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/26/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/18/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/22/2019 85.00% 100.00% 100.00% 95.00% PASSED
4/25/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/26/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/25/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/22/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/24/2019 85.00% 100.00% 100.00% 95.00% PASSED
4/20/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/20/2019 85.00% 100.00% 100.00% 95.00% PASSED
4/18/2019 100.00% 90.00% 100.00% 96.67% PASSED
4/15/2019 100.00% 95.00% 100.00% 98.33% PASSED
4/10/2019 85.00% 100.00% 100.00% 95.00% PASSED
4/18/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/12/2019 100.00% 100.00% 100.00% 100.00% PASSED
4/22/2019 100.00% 100.00% 100.00% 100.00% PASSED
100.00% 90.00% 100.00% 96.67% PASSED
100.00% 90.00% 100.00% 96.67% PASSED
100.00% 100.00% 100.00% 100.00% PASSED
100.00% 90.00% 100.00% 96.67% PASSED
100.00% 100.00% 95.00% 98.33% PASSED
100.00% 100.00% 100.00% 100.00% PASSED
90.00% 95.00% 100.00% 95.00% PASSED
100.00% 90.00% 100.00% 96.67% PASSED
85.00% 95.00% 100.00% 93.33% PASSED
100.00% 100.00% 100.00% 100.00% PASSED
100.00% 90.00% 100.00% 96.67% PASSED
 Agent Name Application/Issue Evaluator Name

Fatima Mae Barcebal AonCue Cleo Lainne Caceres

Edward Lorenzo Soriano Dataviewer Cleo Lainne Caceres
JLove Minguez DOTCOM Cleo Lainne Caceres
Ronsom Arines PulsePoint Cleo Lainne Caceres
Christian Hernandez Pulse Secure Cleo Lainne Caceres
John Vincent Tubig Aquila Cleo Lainne Caceres
John Dexter Senier Monitor Cleo Lainne Caceres
Revin Bernal Desk Phone Cleo Lainne Caceres
Fred Avelino Damian Xpress Cleo Lainne Caceres
Miguel Capistrano Pensionline Cleo Lainne Caceres
Fatima Mae Barcebal Pensionline Cleo Lainne Caceres
Edward Lorenzo Soriano Eglobal Cleo Lainne Caceres
JLove Minguez mobile Cleo Lainne Caceres
Ronsom Arines IBIS Cleo Lainne Caceres
Christian Hernandez PulsePoint Cleo Lainne Caceres
John Vincent Tubig Aquila Cleo Lainne Caceres
Revin Bernal Power Cable Cleo Lainne Caceres
Fred Avelino Damian PulsePoint Cleo Lainne Caceres
Miguel Capistrano Warm Cleo Lainne Caceres
Miguel Capistrano Printer Cleo Lainne Caceres
Fred Avelino Damian Mobilepass Cleo Lainne Caceres
Revin Bernal Skype Cleo Lainne Caceres
John Vincent Tubig mobile Cleo Lainne Caceres
Christian Hernandez Docking Station Cleo Lainne Caceres
Ronsom Arines Mobilepass Cleo Lainne Caceres
JLove Minguez Mobilepass Cleo Lainne Caceres
Edward Lorenzo Soriano Laptop Cleo Lainne Caceres
Fatima Mae Barcebal Aquila Cleo Lainne Caceres
Alexander Augustus Allarey CPA Cleo Lainne Caceres
Alexander Augustus Allarey Pensionline Cleo Lainne Caceres
Alexander Augustus Allarey Dataviewer Cleo Lainne Caceres
Edward Lorenzo Soriano Headset Cleo Lainne Caceres
JLove Minguez Monitor Cleo Lainne Caceres
Ronsom Arines CDS Cleo Lainne Caceres
Christian Hernandez ANVA Cleo Lainne Caceres
John Vincent Tubig PulsePoint Cleo Lainne Caceres
Revin Bernal Dataviewer Cleo Lainne Caceres
Fred Avelino Damian Laptop Cleo Lainne Caceres
Miguel Capistrano Eglobal Cleo Lainne Caceres
Hernandez, Christian Dwight Carpe Diem Sam Ancheta
Tubig, John Vincent Shared Mailbox Access Sam Ancheta
Barcebal, Fatima Mae Canon LBP7200C Printer Joms Velarde
Capistrano, Miguel Computer Peripheral Joms Velarde
Damian, Fred Workday | AR2968-PR001 Joms Velarde
Arines, Ronsom SAFENET | AR0743-PR002 Lotis Dela Santa
Barcebal, Fatima Mae EMMA FileNet EMEA | AR3541-PR001 Lotis Dela Santa
Bernal, Revin SAFENET | AR0743-PR002 Lotis Dela Santa
Capistrano, Miguel App Store Lotis Dela Santa
Damian, Fred Avelino OFFICE 365 | AR0717-PR001 Lotis Dela Santa
Hernandez, Christian Dwight Tamayo OFFICE 365 | AR0717-PR001 Lotis Dela Santa
Minguez, J'Love OFFICE 365 | AR0717-PR001 Lotis Dela Santa
Soriano, Edward SAFENET | AR0743-PR002 Lotis Dela Santa
Tubig, John Vincent ACTIVE DIRECTORY | AR0825-PR001 Lotis Dela Santa
Arines, Ronsom Workday | AR2968-PR001 Princess Fajardo
Minguez, J'Love OFFICE 365 | AR0717-PR001 Princess Fajardo
Soriano, Edward EGLOBAL - -EMEA | AR2654-PR001 Princess Fajardo
Allarey, Alexander Augustus Citrix - Unable to Open Aviary Christine Marie Boqueo
Bernal, Revin Ranzell Safenet - MobilePass Access Christine Marie Boqueo
Ticket/Voice/Email Sampling Duration Evaluation ID

Self-Service
Self-Service
Self-Service
Email
Email
Email
Self-Service
Email
Email
Self-Service
Self-Service
Self-Service
Self-Service
Email
Email
Email
Email
Email
Self-Service
Self-Service
Email
Email
Email
Email
Email
Self-Service
Self-Service
Self-Service
Self-Service
Self-Service
Self-Service
Self-Service
Self-Service
Email
Email
 Email
Email
Email
Self-Service
Email
Email
Self-service
Self-service
Email
Email N/A N/A N/A
Email N/A N/A N/A
Email N/A N/A N/A
Email N/A N/A N/A
Email N/A N/A N/A
Email N/A N/A N/A
Email N/A N/A N/A
Email N/A N/A N/A
Email N/A N/A N/A
Email NA NA NA
Self-service NA NA NA
Self-service NA NA NA
Self Service N/A N/A N/A
Email N/A N/A N/A
 Complianc Customer
Ticket Number Week # Skill Audit Date
e Critical Critical

INC4854489 1 4/5/2019 100.00% 100.00%

INC4857463 1 4/5/2019 100.00% 100.00%
INC4858153 1 4/5/2019 100.00% 100.00%
INC4856570 1 4/5/2019 100.00% 100.00%
INC4855000 1 4/5/2019 100.00% 100.00%
INC4853247 1 4/5/2019 100.00% 100.00%
INC4860145 1 4/5/2019 100.00% 100.00%
INC4856907 1 4/5/2019 100.00% 100.00%
INC4854594 1 4/5/2019 100.00% 100.00%
INC4853745 1 4/5/2019 100.00% 100.00%
INC4867379 2 4/10/2019 100.00% 100.00%
INC4868400 2 4/10/2019 100.00% 100.00%
INC4873773 2 4/11/2019 100.00% 100.00%
INC4869698 2 4/11/2019 100.00% 100.00%
INC4868244 2 4/11/2019 100.00% 100.00%
INC4872611 2 4/11/2019 100.00% 100.00%
INC4870203 2 4/11/2019 100.00% 100.00%
INC4868876 2 4/11/2019 100.00% 100.00%
INC4867685 2 4/11/2019 100.00% 100.00%
INC4881182 3 4/16/2019 100.00% 100.00%
INC4881063 3 4/16/2019 100.00% 100.00%
INC4882750 3 4/16/2019 100.00% 100.00%
INC4880576 3 4/16/2019 100.00% 100.00%
INC4880261 3 4/16/2019 100.00% 100.00%
INC4881275 3 4/16/2019 100.00% 100.00%
INC4881468 3 4/16/2019 100.00% 100.00%
INC4881423 3 4/16/2019 100.00% 100.00%
INC4880859 3 4/16/2019 100.00% 100.00%
INC4857713 1 4/16/2019 100.00% 100.00%
INC4878359 2 4/16/2019 100.00% 100.00%
INC4881231 3 4/16/2019 100.00% 100.00%
INC4896786 4 4/26/2019 100.00% 100.00%
INC4894330 4 4/26/2019 100.00% 100.00%
INC4894055 4 4/26/2019 100.00% 100.00%
INC4892664 4 4/26/2019 100.00% 100.00%
INC4895483 4 4/26/2019 100.00% 100.00%
INC4895439 4 4/26/2019 100.00% 100.00%
INC4894359 4 4/26/2019 100.00% 100.00%
INC4894035 4 4/26/2019 100.00% 100.00%
INC4882895 3 4/17/2019 100.00% 100.00%
INC4883247 3 4/17/2019 90.00% 100.00%
INC4884122 3 100.00% 100.00%
INC4864169 3 100.00% 100.00%
INC4868943 3 100.00% 100.00%
INC4900893 4 NA 4/26/2019 100.00% 100.00%
INC4903667 5 NA 4/29/2019 100.00% 100.00%
INC4903038 5 NA 4/29/2019 100.00% 100.00%
INC4903038 5 NA 4/29/2019 100.00% 100.00%
INC4898495 4 NA 4/25/2019 100.00% 100.00%
INC4902654 5 NA 4/29/2019 100.00% 100.00%
INC4896925 4 NA 4/25/2019 100.00% 72.41%
INC4901486 4 NA 4/27/2019 100.00% 72.41%
INC4856715 4 NA 4/26/2019 100.00% 100.00%
INC4887038 1 4/18/2019 85.00% 100.00%
INC4886731 1 4/18/2019 85.00% 100.00%
INC4884216 1 4/18/2019 90.00% 100.00%
INC4875670 2 N/A 4/18/2019 85.00% 100.00%
INC4881144 3 N/A 4/18/2019 100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
100.00% 100.00%
 Compliance Critical

Adequate
Did the
and
agent
Symptom appropria
utilize all
informati te
availble
Security Used on troublesh
resource
Policies / appropria gatherin ooting to
Business Greeting s?
Overall Score Process te case g / Fact find
Critical / Closing (SNOW,
Adherenc title finding, probable
Citirix,
e format and cause
KB, AD,
Cause and
Google,
Isolation provide
etc.)
resolutio
n

100.00% 100.00% Yes Yes Yes Yes Yes Yes

100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
95.00% 98.33% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
95.00% 98.33% Yes Yes Yes Yes Yes Yes
95.00% 98.33% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
95.00% 98.33% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 96.67% No Yes Yes Yes Yes Yes
100.00% 100.00% Yes YEs Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
95.00% 98.33% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
99.46% 80.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 92.00% Yes Yes Yes Yes Yes No
100.00% 92.00% Yes Yes No Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 95.00% Yes Yes Yes No Yes Yes
100.00% 95.00% Yes Yes Yes Yes Yes No
100.00% 96.67% Yes Yes No Yes Yes Yes
100.00% 95.00% Yes Yes Yes Yes No Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
100.00% 100.00% Yes Yes Yes Yes Yes Yes
 Customer
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Business Critical

Was the
correct
types of
code/prio
Timely Resolutio
ritization
Resolutio n NF F
observed
n Accuracy
in the
ticket?
(account
specific)
Count of Fatal
Fatal Count
Audit Per week Audit
Yes Yes Yes 0 0 0 10 1
Yes Yes Yes 0 0 0 10 2
Yes Yes Yes 0 0 0 10 3
Yes Yes Yes 0 0 0 10 4
Yes Yes Yes 0 0 0 10 5
Yes Yes Yes 0 0 0 10 6
Yes Yes Yes 0 0 0 10 7
Yes Yes Yes 0 0 0 10 8
Yes Yes Yes 0 0 0 10 9
No Yes Yes 1 0 0 10 10
Yes Yes Yes 0 0 0 20 11
Yes Yes Yes 0 0 0 20 12
Yes Yes Yes 0 0 0 20 13
Yes Yes Yes 0 0 0 20 14
Yes Yes Yes 0 0 0 20 15
Yes Yes Yes 0 0 0 20 16
Yes Yes Yes 0 0 0 20 17
Yes Yes Yes 0 0 0 20 18
Yes Yes Yes 0 0 0 20 19
Yes Yes Yes 0 0 0 30 20
Yes Yes Yes 0 0 0 30 21
Yes Yes Yes 0 0 0 30 22
Yes Yes Yes 0 0 0 30 23
Yes Yes Yes 0 0 0 30 24
Yes Yes Yes 0 0 0 30 25
Yes Yes Yes 0 0 0 30 26
Yes Yes Yes 0 0 0 30 27
Yes Yes Yes 0 0 0 30 28
Yes Yes Yes 0 0 0 10 29
No Yes Yes 1 0 0 20 30
No Yes Yes 1 0 0 30 31
Yes Yes Yes 0 0 0 40 32
Yes Yes Yes 0 0 0 40 33
Yes Yes Yes 0 0 0 40 34
Yes Yes Yes 0 0 0 40 35
Yes Yes Yes 0 0 0 40 36
Yes Yes Yes 0 0 0 40 37
Yes Yes Yes 0 0 0 40 38
No Yes Yes 1 0 0 40 39
Yes Yes Yes 0 0 0 30 1
Yes Yes Yes 1 0 0 30 2
Yes Yes Yes 0 0 0 0 1
Yes Yes Yes 0 0 0 0 1
No Yes Yes 1 0 0 0 1
Yes Yes Yes 0 0 0 40 1
Yes Yes Yes 0 0 0 50 1
Yes Yes Yes 0 0 0 50 1
Yes Yes Yes 1 0 0 50 1
Yes Yes Yes 0 0 0 40 1
Yes Yes Yes 0 0 0 50 1
Yes Yes Yes 1 0 0 40 1
Yes Yes Yes 1 0 0 40 1
Yes Yes Yes 0 0 0 40 1
Yes Yes Yes 1 0 0 10 1
Yes Yes Yes 1 0 0 10 2
Yes Yes Yes 1 0 0 10 3
Yes Yes Yes 1 0 0 20 1
Yes Yes Yes 0 0 0 30 2
Yes Yes Yes 0 0 0 0 59
Yes Yes Yes 0 0 0 0 60
Yes Yes Yes 0 0 0 0 61
Yes Yes Yes 0 0 0 0 62
Yes Yes Yes 0 0 0 0 63
Yes Yes Yes 0 0 0 0 64
Yes Yes Yes 0 0 0 0 65
Yes Yes Yes 0 0 0 0 66
Yes Yes Yes 0 0 0 0 67
Yes Yes Yes 0 0 0 0 68
Yes Yes Yes 0 0 0 0 69
Yes Yes Yes 0 0 0 0 70
Yes Yes Yes 0 0 0 0 71
Yes Yes Yes 0 0 0 0 72
Yes Yes Yes 0 0 0 0 73
Yes Yes Yes 0 0 0 0 74
Yes Yes Yes 0 0 0 0 75
Yes Yes Yes 0 0 0 0 76
Yes Yes Yes 0 0 0 0 77
Yes Yes Yes 0 0 0 0 78
Yes Yes Yes 0 0 0 0 79
Yes Yes Yes 0 0 0 0 80
Yes Yes Yes 0 0 0 0 81
Yes Yes Yes 0 0 0 0 82
Yes Yes Yes 0 0 0 0 83
Yes Yes Yes 0 0 0 0 84
Yes Yes Yes 0 0 0 0 85
Yes Yes Yes 0 0 0 0 86
Yes Yes Yes 0 0 0 0 87
Yes Yes Yes 0 0 0 0 88
Yes Yes Yes 0 0 0 0 89
Yes Yes Yes 0 0 0 0 90
Yes Yes Yes 0 0 0 0 91
Yes Yes Yes 0 0 0 0 92
Yes Yes Yes 0 0 0 0 93
Yes Yes Yes 0 0 0 0 94
Yes Yes Yes 0 0 0 0 95
Yes Yes Yes 0 0 0 0 96
Yes Yes Yes 0 0 0 0 97
Yes Yes Yes 0 0 0 0 98
Yes Yes Yes 0 0 0 0 99
Yes Yes Yes 0 0 0 0 100
Yes Yes Yes 0 0 0 0 101
Yes Yes Yes 0 0 0 0 102
Yes Yes Yes 0 0 0 0 103
Yes Yes Yes 0 0 0 0 104
Yes Yes Yes 0 0 0 0 105
Yes Yes Yes 0 0 0 0 106
Yes Yes Yes 0 0 0 0 107
Yes Yes Yes 0 0 0 0 108
Yes Yes Yes 0 0 0 0 109
Yes Yes Yes 0 0 0 0 110
Yes Yes Yes 0 0 0 0 111
Yes Yes Yes 0 0 0 0 112
Yes Yes Yes 0 0 0 0 113
Yes Yes Yes 0 0 0 0 114
Yes Yes Yes 0 0 0 0 115
Yes Yes Yes 0 0 0 0 116
Yes Yes Yes 0 0 0 0 117
Yes Yes Yes 0 0 0 0 118
Yes Yes Yes 0 0 0 0 119
Yes Yes Yes 0 0 0 0 120
Yes Yes Yes 0 0 0 0 121
Yes Yes Yes 0 0 0 0 122
Yes Yes Yes 0 0 0 0 123
Yes Yes Yes 0 0 0 0 124
Yes Yes Yes 0 0 0 0 125
Yes Yes Yes 0 0 0 0 126
Yes Yes Yes 0 0 0 0 127
Yes Yes Yes 0 0 0 0 128
Yes Yes Yes 0 0 0 0 129
Yes Yes Yes 0 0 0 0 130
Yes Yes Yes 0 0 0 0 131
Yes Yes Yes 0 0 0 0 132
Yes Yes Yes 0 0 0 0 133
Yes Yes Yes 0 0 0 0 134
Yes Yes Yes 0 0 0 0 135
Yes Yes Yes 0 0 0 0 136
Yes Yes Yes 0 0 0 0 137
Yes Yes Yes 0 0 0 0 138
Yes Yes Yes 0 0 0 0 139
Yes Yes Yes 0 0 0 0 140
Yes Yes Yes 0 0 0 0 141
Yes Yes Yes 0 0 0 0 142
Yes Yes Yes 0 0 0 0 143
Yes Yes Yes 0 0 0 0 144
Yes Yes Yes 0 0 0 0 145
Yes Yes Yes 0 0 0 0 146
Yes Yes Yes 0 0 0 0 147
Yes Yes Yes 0 0 0 0 148
Yes Yes Yes 0 0 0 0 149
Yes Yes Yes 0 0 0 0 150
Yes Yes Yes 0 0 0 0 151
Yes Yes Yes 0 0 0 0 152
Yes Yes Yes 0 0 0 0 153
Yes Yes Yes 0 0 0 0 154
Yes Yes Yes 0 0 0 0 155
Yes Yes Yes 0 0 0 0 156
Yes Yes Yes 0 0 0 0 157
Yes Yes Yes 0 0 0 0 158
Yes Yes Yes 0 0 0 0 159
Yes Yes Yes 0 0 0 0 160
Yes Yes Yes 0 0 0 0 161
Yes Yes Yes 0 0 0 0 162
Yes Yes Yes 0 0 0 0 163
 QUALITY AUDIT - Passive

Average - Overall Score Week #

This shape represents a slicer.
Slicers are supported in Excel Agent Name 1 2 3
2010 or later. JLove Minguez 100.00% 100.00% 100.00%
Allarey, Alexander Augustus 95.00%
If the shape was modified in Bernal, Revin Ranzell 100.00%
an earlier version of Excel, or Capistrano, Miguel 100.00%
if the workbook was saved in
Damian, Fred 98.33%
Excel 2003 or earlier, the
slicer cannot be used. Hernandez, Christian Dwight 100.00%
Hernandez, Christian Dwight Tamayo
Minguez, J'Love 95.00%
Soriano, Edward 96.67%
Total Result 97.22% 97.50% 99.67%
 October 2018

4 5 Total Result 2 3 4 5 Total Result

100.00% 100.00%
95.00%
100.00%
80.00% 90.00%
98.33%
Week #
100.00% Data 1 2 3 4 5
92.00% Sum - F 0 0 0 0 0
92.00% Sum - Count of Fata 0 0 0 0 0
94.67% 90.00% 96.60%
Total Result
0
0
 Agent's Name Number of Audits
Albis, Ayna Sheilagh
Almogino, Junella Louise
Ayco, Lazareto
Caceres, Cleo Lainne
Cayabyab, Kris Jansen
Cordovez, Juan Miguel
De Luna, John Basilio
Dela Rosa, Aljake
Gallaza, Calvin Mhike Llorenz
Luy, Michael Angelo
Mina, Lorsan
Mistades, Luis Anthony
Moaje, Kit Paola
Tac-an, Eliezer
Ortega, Kathleen Meriel
Leriorato, Irish Jane
Empeno, Mark Anthony
Malijan. John Carlo
Menguito, Neil Krystian
Asilo, Janine
Barcenas, Irma Pearl
Magda, Nicole
Pagaddut, Shekinah Princess
Domingo, Vincent Carlo
Castillo, Joy
Santiago, Angelo
Deato, Davey Boy
Tac-an, Eleazar
Quindoza, Jheanmarie
Quiambao, Nikon
Yap, Rose Angela
Tadije, Al Cyruz
Buita, Nicole Marie
Botiquin, Andrew James
Turqueza, Abegaile Joyce
Tangque, John Paul
Enano, Joshua Luis
Curato, Luis
Colona, Vanessa
Tria, Kimberly
Tarroza, Michelle
Morales, Warren Jake
Dacles, Paulo
Number of Failed Audits
8 2
6 0
6 0
6 0
6 0
6 0
1 0
8 2
7 1
7 2
6 0
7 1
6 0
6 0
6 0
6 0
7 2
6 0
6 0
6 0
6 0
7 2
6 0
7 2
6 0
6 0
7 4
6 0
6 0
6 0
6 0
8 3
7 1
6 0
6 0
6 0
6 0
6 0
7 1
7 1
8 4
6 0
8 2
 Pangilinan, Jeremiah 7 2
Bautista, Ervin 6 0
Dungo Jr, Milquizedric 6 0
Maruquez, Renz Jay 6 0
Umali, Ronnel 6 0
Delfin, Kezeiah 7 2
Arines, Ronsom 6 0
Barcebal, Fatima Mae 6 0
Bernal, Revin 6 0
Capistrano, Miguel 6 0
Damian, Fred Avelino 6 0
Hernandez, Christian Dwight 6 0
Minguez, Jlove 6 0
Senier, John Dexter 6 0
Soriano, Edward Lorenzo 6 0
Tubig, John Vincent 6 0
Count - Pass/Fail
Agent Name
Albis, Ayna
Albis, Eyt
Albis, Eyt
Almogino, Junella
Almogino, Junella Louise
Asilo, Janine
Ayco, Lazareto
Ayco, Lazareto Desucatan
Barcenas, Irma Pearl
Bautista, Ervin
Botiquin, Andrew James
Buita, Nicole
Buita, Nicole Marie
Caceres, Cleo Lainne
Castillo, Joy
Cayabyab, Kris
Cayabyab, Kris Jansen
Colona, Vanessa
Cordovez, Juan Miguel
Curato, Luis
Dacles, Paulo
De Luna, John Basilio
Deato, Davey Boy
Dela Rosa, Aljake
Dela Rosa, Aljake Ano
Delfin, Kezeiah
Domingo, Vincent
Domingo, Vincent C
Domingo, Vincent Carlo
Dungo Jr, Milquizedric
Dungo, Milquizedric
Empeno, Mark Anthony
Empeno, Mark Anthony A.
Enano, Joshua Luis
Gallaza, Calvin Mhike Llorenz
Gallaza, Calvin Mhike Llorenz
Leriorato, Irish Jane
Leriorato, Irish Jane M.
Luy, Michael
Luy, Michael Angelo
Luy, Michael Angelo Velasco
Magda, Nicole
Magda, Nicole John
Malijan, John Carlo
Maruquez, Renz Jay
Pass/Fail
FAILED PASSED (empty) Total Result
1 1
2 2 4
1 1
4 4
2 2
6 6
2 2
4 4
6 6
6 6
6 6
1 1
1 4 5
6 6
6 6
1 1
5 5
1 5 6
6 6
6 6
2 4 6
1 1
3 3 6
2 2
2 2 4
2 4 6
1 1
4 4
1 1
1 1
5 5
1 4 5
1 1
6 6
1 4 5
1 1
5 5
1 1
1 1
1 1
4 4
1 4 5
1 1
6 6
6 6
Menguito, Neil Krystian 6 6
Mina, Lorsan 6 6
Mistades, Luis Anthony 1 1
Mistades, Luis Anthony Valle 1 4 5
Moaje, Kit 1 1
Moaje, Kit Paola 5 5
Morales, Warren 4 4
Morales, Warren Jake 2 2
Ortega, Kathleen Meriel 5 5
Ortega, Kathleen Meriel D. 1 1
Pagaddut, Shekinah Princess 6 6
Pangilinan, Jeremiah 2 4 6
Quiambao, Nikon 6 6
Quindoza, Jheanmarie 6 6
Santiago, Angelo 6 6
Tac-an, Eleazar 6 6
Tac-an, Eliezer 2 2
Tac-an, Eliezer Urs 4 4
Tadije, Al Cyruz 2 5 7
Tangque, John Paul 6 6
Tarroza, Michelle 3 3 6
Tria, Kimberly 1 5 6
Turqueza, Abegail Joyce 1 1
Turqueza, Abegaile Joyce 5 5
Umali, Ronnel 6 6
Yap, Rose Angela 6 6
(empty)
Total Result 30 260 290