Wiwit Septiani

Handover Tenant Relation Officer(2 thn)

Agung Sedayu Grup
Telah melamar:02 Sep 2019 Terakhir diperbarui:3bulan Terakhir aktif:3bulan

IDR 5,000,000 D3 (Diploma) Bandar Lampung,Jakarta Raya

Pengalaman

6 Tahun total pengalaman

Feb 2018-Sekarang Handover Tenant Relation Officer

1 tahun 9 bulan Agung Sedayu Grup

Industri Properti/Real Estate

Spesialisasi Customer Service
Bidang Pekerjaan Manajemen
Tingkat Jabatan Non-Eksekutif

• Responsible for the handover of unit apartment / office / unit from Project to Tenant (owner
of apartment / office / unit).
• Receive complaint from Tenant (owner of apartment / office / unit) and do follow-up as
problem solving
• Keeping good relationship with Tenant (owner of apartment / office / unit).
• Receive, input and follow-up on requests from Tenant.
• Coordinate with Engineering-related improvements to be the complaint of tenant.

May 2016-Aug 2017 Receptionist

1 tahun 4 bulan Bukit Randu Hotel|Lampung,Indonesia

Industri Hotel/Pariwisata
Spesialisasi Hotel/Pariwisata
Bidang Pekerjaan Resepsionis
Tingkat Jabatan Pegawai (non-manajemen & non-supervisor)
Gaji Bulanan IDR 2,500,000

• Understanding procedure of guest check-in, stay until guest check-out

• Handling Guest, Handling Complaining, and knowing system of operation at receptionist.
• Marketing ability to promote and sale room with good dealing
• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Assists in preregistration and blocking of rooms for reservations.
• Thoroughly understand and able to proper credit, check- cashing,and cash handling
policies and procedures.
• Understands room status and room status tracking.
• Coordinates room status updates with the housekeeping department by notification
housekeeping of all check outs, late checkouts, earlyhek-ins, special requests, and day use
rooms.
• Knows room locations, types of rooms available, and room rates.
• Uses suggestive selling techniques to sell rooms and to promote other services of the
hotel.
• Possesses a working knowledge of the reservations department.
• Takes same day reservations and future reservations when necessary.
• Knows cancellation procedures.
• File room keys
 • Knows how to use front office equipment.
• Process guest check-outs.
• Performing cashier related functions like posting charges to guest accounts
• Follows procedures for issuing and closing safe deposit boxes used by guests.
• Uses proper telephone etiquette.
• Uses proper mail, package, and message handling procedures.
• Courier Mail Register
• Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and
meetings taking place in the hotel.
• Attends department meetings.
• Reports any unusual occurrences or requests to the manager or assistant manager.
• Knows all safety and emergency procedures, Is aware of accident prevention policies.
• Maintains the cleanliness and neatness of the front desk area.
• Understand that business demands sometimes make it necessary to move employees
from their accustomed shift to other shifts.

Dec 2014-May 2016 admin & customer service

1 tahun 6 bulan martha tilaar|Lampung,Indonesia

Industri Perawatan/Kecantikan/Fitnes
Spesialisasi Customer Service
Bidang Pekerjaan Manajemen
Tingkat Jabatan Pegawai (non-manajemen & non-supervisor)
Gaji Bulanan IDR 1,800,000

- handling guest
- Customer service
- Telephoning
- Weekly Report
- Monthly Report
- Correspondence
- Make daily schedule for therapist
- cashier

Pendidikan

Dec 2014 TEKNOKRAT

D3 (Diploma)STBA (Sekolah Tinggi Bahasa Asing)|Indonesia

Jurusan Bahasa Inggris (Business Correspondence &

Hospitality)
Tingkat Lainnya

Keterampilan
Mahir Administration Work,Computer Application,English Communication Skills,Hotel
Management,Marketing,Customer Handling,Secretarial Work

Menengah Excel

Bahasa
Tingkat kemampuan: 0 - Buruk, 10 - Sempurna

Bahasa Bicara Menulis

Bahasa Indonesia 9 9

English 9 8

Penilaian Bahasa Inggris JobStreet (JELA)

Nilai 30/40

Informasi tambahan
Gaji yang diharapkan IDR 5,000,000

Preferensi Lokasi Kerja Lampung,Jakarta Raya

Tentang Saya
Jenis Kelamin Perempuan

Umur 26

Rincian kontak  07899350833 (+62) 087899350833  wiwit.septiani.ws9@gmail.com

Alamat Jl. Dr. Susilo Gg Pusri II, kec. Teluk Betung Utara, Bandar Lampung, 34176,
Jakarta Raya, Indonesia

Kewarganegaraan Indonesia