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Tourism Geographies
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To cite this Article Sæþórsdóttir, Anna Dóra(2010) 'Planning Nature Tourism in Iceland based on Tourist Attitudes',
Tourism Geographies, 12: 1, 25 — 52
To link to this Article: DOI: 10.1080/14616680903493639
URL: http://dx.doi.org/10.1080/14616680903493639
The publisher does not give any warranty express or implied or make any representation that the contents
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Tourism Geographies
Vol. 12, No. 1, 25–52, February 2010
Abstract This paper gives an overview of the various kinds of nature tourism practised
at five different nature destinations in Iceland: Mývatn, the national parks Skaftafell and
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Jökulsárgljúfur, and the Highland destinations Landmannalaugar and Lónsöræfi. The study
analyses visitors’ experiences, types of tourists visiting the different areas, their travel patterns,
wishes for infrastructure, and their satisfaction with available services. The results are put
into the context of Carrying Capacity, the Recreation Opportunity Spectrum (ROS), and the
Purist Scale, and suggestions are made about how to plan and manage nature tourism in
Iceland. The results show, for example, that in those parts of the Icelandic Highlands, where
few changes have been made to the natural environment, purists should be the target group.
Their satisfaction does not increase with more infrastructure and services; on the contrary, they
prefer to travel in as natural an environment as possible. Travel destinations in the lowland
areas should, on the other hand, invest further in infrastructure and services, thereby catering
better for the needs of those that visit them.
Key Words: Nature tourism, tourism carrying capacity, purist scale, Recreation Opportunity
Spectrum, land-use planning, Iceland
Correspondence Address: Anna Dóra Sæþórsdóttir, Department of Geography and Tourism Studies, Uni-
versity of Iceland, Askja, Nature Science House, Sturlugata 7, Reykjavik, 101 Iceland. Fax: 354-525 4499;
Tel.: 354-525 4287; Email: annadora@hi.is
DOI: 10.1080/14616680903493639
26 A. D. SæRórsdóttir
naturel que possible. Les destinations en plaine, par contre, devraient investir plus en infrastructure
et en services, pour mieux répondre aux besoins de ceux qui leur rendent visite.
Mots-clés: Tourisme de nature, capacité d’absorption du tourisme, échelle puriste, spectre de possibilité
de récréation, aménagement du territoire, Islande
Vorschläge zur Planung und zum Management von Naturtourismus auf Island werden gemacht. Die
Ergebnisse zeigen zum Beispiel, dass in den Teilen des isländischen Hochlandes, in dem nur wenige
Veränderungen des natürlichen Landschaftsbildes stattgefunden haben, die Puristen die Zielgruppe
sein sollten. Ihre Zufriedenheit steigt nicht mit der Zunahme an Infrastruktur und Dienstleistun-
gen; im Gegenteil, sie bevorzugen die Reise in einer so natürlich wie möglich belassenen Umgebung.
Reisezielgebiete in den Tiefebenen sollten hingegen weiterhin in Infrastruktur und Dienstleistungen
investieren, um die Bedürfnisse der dorthin Reisenden besser befriedigen zu können.
Introduction
Nature tourism is a large and growing part of the international tourism industry (Hof
et al. 1994; Buckley 2003; Pickering and Weaver 2003) and nature has become one
of the central components of tourist activities and a major attraction in its own right
(Saarinen 2004a). This is the case in Iceland where nature is by far the most important
segment of the tourist industry and attracts most foreign visitors (Icelandic Tourist
Board 2005). Due to a combination of volcanic activity, landscape formed during the
Ice Age, and late and limited industrialization, the Icelandic landscape is unique when
compared to that of the home places of most international visitors, who mainly come
from Great Britain (16.9%), the USA (14.0%), Germany (9.7%) and Scandinavia
(25.7%) (Statistics Iceland 2007). This uniqueness is among the factors that have led
to a great increase in the number of foreign visitors to the country. During the first
years after the Second World War about 4,000 visitors came to Iceland annually. The
number increased slowly until the 1960s but, after that, the number of tourists has
increased rapidly. In 1980, 66,000 foreign visitors entered the country, but in 2006 the
total had reached about 400,000 (Icelandic Tourist Board 2007), well over the total
population of Iceland of 300,000. In addition, 80 percent of the Icelandic population
visit the tourist sites each year (Icelandic Tourist Board 2003).
Planning Nature Tourism in Iceland based on Tourist Attitudes 27
The current mainstays of the Icelandic economy are renewable natural resources:
rich fishing grounds, hydro- and geothermal power and the landscape, which is the
foundation of the tourism industry. During the last few years the finance sector has
also become a substantial contributor to the Icelandic economy. The tourist industry
competes with other intensive land users for its resources, for example with hydro-
and geothermal power production (Saethorsdottir 1998; 2006a; Benediktsson 2007).
In recent years these industries have developed land-use plans that identify preferred
development locations. The tourist industry, on the other hand, has not yet made
plans with respect to preferred land uses. As the number of visitors grows, and the
activities they undertake become more diverse, this is likely to lead to a growing and
diversifying set of problems on how to provide the various recreation opportunities.
Hall (2000) points out that although planning is not a cure-all solution, it may
minimize negative impacts, maximize economic returns and contribute to positive
attitudes in the local community. Appropriate planning frameworks can help to avoid
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the tourism carrying capacity, Purists Scale and ROS, the research presented here
is therefore useful when making decisions regarding land-use allocation and how to
develop nature tourism in Iceland. Although the decisions will always be value-laden,
they should be based on scientific data as far as possible.
came to experience Icelandic nature (Figure 1). The survey was carried out at the
two main exit points from Iceland (Keflavik International Airport and Seydisfjordur,
where the ferry departs for Scandinavia and Great Britain). The survey focuses on
general behaviour as to why the visitors decided to come to Iceland, their buying
process and travel behaviour, but does not focus on specific destinations.
The Icelandic tourist industry has for a long time used nature to market the coun-
try. Marketing slogans, such as ‘Iceland naturally’, ‘Nature the Way Nature Made It’
and ‘Pure, Natural, Unspoiled’, show how important nature is in marketing Icelandic
(1964).
Until now, Icelandic nature destinations have been characterized mainly by very
limited infrastructure and little commercialization and can be considered underde-
veloped with regard to recreation and tourism. With the rapid increase in tourism in
the last decades this is gradually changing and investments have been made recently
into road construction, parking places, toilet facilities, designed footpaths and a few
visitor centres.
It is always debatable what is ‘an appropriate’ level of tourism development (e.g.
Saarinen 2004b). The rapid growth of tourism has caused some undesirable bio-
physical impact in some of the most popular tourism sites (Saethorsdottir 2003).
When developing Icelandic tourism it is necessary to take into account that Ice-
landic nature is sensitive in various ways. The growing season is short and the most
widespread plant communities are very vulnerable. Icelandic soils are mainly of
volcanic origin and are very susceptible to soil erosion (Gisladottir 2005). The land-
scape is also open due to lack of trees, which means that infrastructure is not easily
hidden.
The Icelandic government aims to strengthen the tourist industry and make it one of
the main economic sectors. According to forecasts, tourism in Iceland will continue
to grow for the next decade (Ministry of Communications 2005). The average growth
during the last decades has been 8 percent per year and, if growth continues at that
rate, it will be necessary to plan and manage the industry carefully. Research, such
as this study, provides planners with important information that can ensure visitor
satisfaction remains high and that the industry expands in a sustainable manner.
and without unacceptable decline in the quality of the experience gained by visi-
tors (Mathieson and Wall 1982). It deals with the ecological and social impacts of
recreational use and considers management objectives and value judgements. The
concept has been used in tourism management for a long time and, although it has
not provided a simple answer to the question of how many tourists can use a site
without destroying its quality (Hendee et al. 1990), it is useful when planning land
use.
Goldsmith (1974) identified four categories of carrying capacity: physical, eco-
logical, economic and perceptual. Getz (1983) added a fifth category, a social and
political component. The categories all have different implications. In this study the
focus will be on the visitor’s side of carrying capacity, that is the visitor’s experi-
ence. Borrie and Roggenbuck (1995: 115) have defined the visitor’s experience as
‘a complex interaction between people and their internal states, the activity they are
undertaking, and the social and natural environment in which they find discovery,
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tourists have different opinions about what facilities and services are desirable, and
it is obviously not possible to please everyone at a single location (Buhalis 2000).
For a nature destination to be competitive it is necessary to distinguish the market
segments, that is ask what type of tourist does it attract or could it possibly attract
(Mohsin 2005) and take account of this analysis when developing an area. The ad-
vantage of distinguishing market segments in this way is that time and money is not
spent on trying to attract tourists to a place in which they have no interest, or do not
appreciate (Buhalis 2000).
Many different variables can be used to distinguish visitor segments. Tourists can,
for example, be analysed by the type of trip, characteristics such as nationality, age and
sex, or their attitudes towards various factors. Hendee et al. (1968), Stankey (1973),
Wallsten (1988), Vistad (1995), Fredman and Emmelin (2001) and Saethorsdottir
(2007) have divided tourists into groups based on what they are looking for when
visiting the wilderness and natural protected areas. In their analyses they use different
variables, e.g. how much infrastructure and services do tourists want, how much
change to the environment will they tolerate and how many tourists do they prefer at
their destinations? These variables reflect different needs, attitudes and expectations
and different tolerances towards changes to the environment. Hendee et al. (1968)
were the first to analyse the different attitudes tourists have towards the wilderness
and to consider how tourism in the wilderness could be managed, based on that
analysis. Questionnaires were sent to visitors who had visited three wilderness areas
in north-west USA. They included questions such as whether the visitors liked to
sleep outdoors, walk with a backpack or be physically active, and the importance
they placed on the absence of human-made structures in the areas in which they
travelled. Based on their answers, visitors were classified into five groups on the so-
called Wildernism–Urbanism Scale: strong wildernists, moderate wildernists, weak
wildernists, neutralists and urbanists. Hendee et al. (1968) concluded that wildernists
are more sensitive than other visitors in their perception of the wilderness and its
32 A. D. SæRórsdóttir
qualities, as those are defined in the US Wilderness Act. These qualities are, for
example, the importance of experiencing solitude and enjoying primitive facilities.
A few years later, Stankey (1973) carried out similar research in four other wilder-
ness areas in the USA. In his questionnaire he asked about many of the qualities
defined in the Wilderness Act. The visitors were divided into four groups based on
their answers to 14 items: strong purists, moderate purists, neutralists and non-purists
and located accordingly on the so-called Purist Scale. Schreyer (1976) produced yet
another scale, the Wilderness Purism Scale, where 17 items were used to group
visitors in some US national parks, based on their attitudes.
The first to use a similar method in Scandinavia was Wallsten (1988) in the
nature reserve of Rogen in Sweden. He used Stankey’s (1973) terminology but
his method differs from Stankey in how he grouped the visitors. While Stankey
set fixed limits for the groups, Wallsten used the Normal distribution to group the
visitors. Vistad (1995) used the same method as Wallsten (1988) in his doctoral thesis
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ROS takes into consideration is the number of encounters with other tourists. The
third is the amount of rules and regulations in the area. These attributes vary along a
continuum and are highly correlated as a very developed area is likely to have many
visitors and many rules and regulations. Accordingly, the continuum is divided into
a few classes; Clark and Stankey (1979) suggested four, but Brown et al. (1978)
recommended six. McCool et al. (2007) point out that some agencies of the Forest
Service in the USA (Table 1) use five classes.
The concept tourism carrying capacity and the models Purist Scale and ROS pro-
vide a valuable tool for managing tourism. The tourism carrying capacity structures
the information gathered, which can then be used by managers of tourist destinations
when deciding what type of tourism is suitable for each area and how to manage
tourism according to target groups and the quality of the various areas.
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Research Areas
The research areas were chosen with the aim of representing a wide range of envi-
ronments and use levels and, in that sense, cover all the classes in the Recreation
Opportunity Spectrum.
Two of the areas in this study, Landmannalaugar and Lónsöræfi, are nature reserves
in the Icelandic Highlands (Figure 2). Colourful mountains characterize the landscape
in both areas and they are cut with ravines and are challenging for hikers. Marked
hiking trails are few. Lónsöræfi is 320 km2 , very remote and can be reached only
34
Semi-primitive Semi-primitive
ROS class Primitive non-motorized motorized Roaded natural Rural
Physical Unmodified natural area Predominantly Same as Natural environment. Modified natural
setting of large size. Only unmodified natural semi-primitive Resource utilization environment.
facilities essential for environment of non-motorized which harmonizes Resource utilization
resource protection moderate size. with the environment. evident. Developed
but none for comfort Facilities provided for Rustic facilities are site with facilities for
of the user. the protection of provided for user large numbers of
resource and safety of convenience as well as users.
users. for safety.
Managerial Motorized use is not Motorized traffic is not Motorized traffic Onsite controls offer a Facilities for intensive
setting permitted. generally permitted. permitted. sense of security. motorized use.
Restrictions may be
present but are subtle.
Social Very few visitors Many visitors
setting
Planning Nature Tourism in Iceland based on Tourist Attitudes 35
The other three areas in this study are in the lowlands and lie near the main
highway in Iceland and are easily accessible by all vehicles. Two of them, Skaftafell
and Jökulsárgjúfur, are national parks and Lake Mývatn is protected by a special
nature protection law. In these areas there are many trails and many of them are
marked. Many recreational activities are available at Lake Mývatn, and some in
the national parks. The national parks have only camping facilities but there is a
variety of lodging, stores and restaurants in the vicinity. At Lake Mývatn there are
hotels, guesthouses, camp grounds, youth hostels, stores and restaurants. Mývatn
demonstrates a very special form of nature, characterized by old and recent volcanic
activities. In between the lava formations there is agricultural and some industrial
landscape, with a geothermal power plant, drill holes and pipelines.
about the particular destination they were visiting at the time they answered
the questionnaire. This differs from Stankey’s (1973) approach as he asked
people what they thought about wilderness in general, not a particular destination.
This difference relates back to the main objective of this research, which is
to explore whether there is a difference from one place to another in what
visitors find acceptable. That is to compare the highlands and the lowlands
on one hand, and the different highland destinations on the other hand. The
latter question is especially relevant since tourist destinations in the interior
differ in many ways, e.g. regarding facilities, services and accessibility. The
question used to categorize the visitors was: ‘How important are the following
facilities/characteristics for you while travelling in this area?’ Fourteen items
were mentioned, for example, walking paths, picnic tables, organized camping
grounds, unspoiled nature, experiencing solitude and, finally, the importance of
seeing no traces of off-road driving. The last item was the only item which
was different from Stankey (1973), Wallstein (1988) and Vistad (1995) as they
asked about disturbance from air traffic noise. Since air traffic is not known to
be a problem for tourists in Iceland, but off-road driving is, it was considered
appropriate to make this change. The possible answers were on a five-point
Likert scale from ‘not at all important’ to ‘very important’. Answers thought
to be characteristic for urbanists gave 1 point, while answers characteristic for
purists gave 5 points. Answers from those 14 items were then summed for each
respondent to get the total points for that individual. The ‘perfect’ purist could
theoretically get 70 points (14 items multiplied by 5 points) while the ‘perfect’
urbanist could theoretically get 14 points (14 items multiplied by 1 point). Only
answers where all items had been responded to were used so the total sample
size was a little over 2,000, out of over 4,000 respondents in total. Fixed limits
were used according to Stankey (1973). The groups were strong purists with 60–
70 points; moderate purists with 50–59 points; neutralists with 40–49 points;
Planning Nature Tourism in Iceland based on Tourist Attitudes 37
and non-purists with less than 40 points. This method to categorize tourists
has its weaknesses and has been criticized, for example, by Stankey (1973),
Heberlein (1973) and Vistad (1995). The biggest criticism relates to the fact that
the method is multidimensional, i.e. people are asked about different items that
do not necessarily belong together. For example, a single individual, stressing
the importance of enjoying peace, would be grouped as a purist; at the same
time, a desire for places of interest to be marked would group this individual as
an urbanist. In the final evaluation this person could possibly be categorized as a
neutralist. It is also possible that people might say it is not important to be able
to camp anywhere; this answer would not necessarily reflect their own desires,
but more their concerns for the environment.
The data are analysed with the help of the statistics software SPSS. Descriptive
statistics are used to present the data. In the questions relating to visitor attitudes
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a five-point Likert scale is used and a one-way analysis of variance (ANOVA) test
and t-tests are used to test whether there is a significant difference in the various
parameters at the various destinations. Principal component analysis was performed
on the items belonging to the Purist Scale in order to simplify the dataset and to
analyse whether there are underlying patterns.
Results
Composition of Tourists based on the Purist Scale
As previously mentioned, a 14-point question was used to group the tourists into
nature-orientated and service-orientated tourists according to the Purist Scale. This
makes it possible to analyse which market segments each area attracts. The scores
of the respondents at the six destinations were normally distributed (Kolmogorov–
Smirnov test; D = 0.057, z = 2.6), with average score 42.5 and standard deviation
7.4. The lowest score on the Purist Scale was 18 points and the highest 68 points
(Table 2). Visitors in the two highland areas had, on average, the highest scores, with
the overall highest score in Lónsöræfi (50 points average) and Landmannalaugar
(46 points average). Visitors in the lowland areas had fewer points (on average,
between 41 and 43 points).
There was a statistically significant difference between the average score in all of
these five places except when comparing Mývatn and Jökulsárgljúfur (t = −0.551,
p = 0.582, df = 1,372), which are both lowland areas in the northern part of Iceland.
This indicates that the attitudes of tourists in Mývatn and Jökulsárgljúfur are some-
what similar. The largest variation in the opinion of the visitors was in Lónsöræfi
(s = 9.7), but the lowest in the national park Jökulsárgljúfur (s = 6.46).
As mentioned before, the tourists were grouped according to Stankey’s (1973)
method. The results show that urbanists are 39 percent of the visitors both at Lake
Mývatn and in Jökulsárgljúfur national park, 34 percent in Skaftafell national park,
and a quarter of the guests in Landmannalaugar (Table 2). Urbanists are few in the
Highland area Lónsöræfi (18%) and neutralists are a little over a quarter of the guests
there. Purists are, on the other hand, over half the visitors in Lónsöræfi (purists
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40% and strong purists 15%). Strong purists were hardly found in the other areas
and purists vary from 9 percent in Jökulsárgljúfur national park to 26 percent in
Landmannalaugar. There is a significant difference in the distribution of the tourists
into different groups between the destinations (χ 2 = 246.48, p < 0.0001, df = 15).
These results emphasize that tourists in Lónsöræfi are more opposed to infras-
tructure and service than tourist in other areas; they are more sensitive towards
environmental distractions and they want fewer tourists around them than the tourists
in the national parks and in Mývatn. The opinion of travellers in Landmannalaugar
is not as decisive. The only exception to this is the importance tourists in Lónsöræfi
place on walking bridges. The reason for this might well be that it would be very
difficult to get to the area if the nearby rapid glacial river did not have a bridge.
Component Analysis
Principal component analysis was performed on the items to simplify the dataset and
to analyse whether there are underlying patterns. Only eigenvalues of 1.0 or more
were used, as well as factors loading over 0.4. With this method four factors were
identified which explain altogether 60 percent of the total variance in the answers
(Table 3). The individuals who account for the first factor are of the opinion that good
infrastructure is important. They prefer marked walking routes, designed footpaths,
and that places of interest should be marked. They also prefer to stay at campsites
with facilities and to eat their lunch at picnic tables. This first factor explains about
22 percent of the total variance of the variables. The second strongest factor is the
desire of tourists to experience unspoiled nature and it explains 19 percent of the total
variance. For those tourists it is important to be able to walk around in nature without
seeing structures other than mountain huts and to have few other tourists around. The
third factor consists of a group who appreciates freedom, e.g. being able to camp
wherever they want. This factor explains 12 percent of the total variance. The fourth
Planning Nature Tourism in Iceland based on Tourist Attitudes 39
Bold numbers represent numbers with numerical values higher than 0.5.
factor reflects attitudes characterizing those who do not get annoyed by marks from
off-road driving. They are, however, looking for qualities that are to be found in the
wilderness, such as untouched nature and peace. This can be a sign of the special
Icelandic ‘jeep-culture’, where you have nature lovers travelling into the wilderness
in huge vehicles, testing the power of the machine and trying to conquer nature.
From this analysis one can see that the Purist Scale question used to analyse the
user groups into urbanists and purists seems to do so. The first factor corresponds
to the urbanists who appreciate good hiking paths, picnic places and other facilities.
The second factor corresponds to the purists who appreciate unspoiled nature, few
other visitors and the absence of anthropogenic structures. This seems to confirm that
the Purist Scale applies in Iceland.
Tourists were further asked about which infrastructures and buildings they con-
sidered desirable or undesirable in the area (Table 4). The results clearly show that
tourists have different opinions on what facilities and constructions are desirable in
individual areas. With the exception of mountain huts and camp grounds, tourists in
the Highlands are generally more negative towards structures/buildings, than tourists
in the other areas.
40 A. D. SæRórsdóttir
at the time – as a reason for their disappointment, as well as the primitive toilet
hole. Negative comments also came from people who got frightened in the steep
and slippery mountains and canyons. The disappointed tourists of Landmannalaugar
complained first and foremost about the crowds of tourists in the area. Visitors in
Skaftafell complained over the lack of facilities even though the national park has a
wider range of facilities than the Highland areas.
Landmannalaugar and Lónsöræfi also fulfil expectations, both with regard to the
natural environment and to service, significantly better than Skaftafell national park
(p = 0.002). Expectations of service were also met significantly better in Lónsöræfi
than in Landmannalaugar (p = 0.009), even though both service and infrastructure
are much better in Landmannalaugar.
Over 80 percent of the visitors in Lónsöræfi and the national park Jökulsárgljúfur
considered the number of visitors appropriate and there was a statistically significant
difference compared to the other areas. The highest percentage of people that ex-
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perience crowding (25%) is in Skaftafell national park and there was a statistically
significant difference compared to the other areas. It is also noticeable that visitors
in Landmannalaugar are more likely to experience crowding than visitors at Lake
Mývatn (t = –2.050, p = 0.041) even though far more visitors visit the Mývatn area.
This can probably be explained by different conditions, as the visitors at Mývatn are
spread over a large area in a landscape that easily hides people, while in Landman-
nalaugar everyone starts their visit to the area in the same spot, where the mountain
hut is.
When the data are analysed further and day visitors and tourists that stay the
night are compared, it is apparent that the two groups have different opinions on
some factors and it is also apparent that this difference depends on the area. The
expectations of those who stay overnight in Landmannalaugar and Lónsöræfi are
satisfied more than those of day visitors. In Skaftafell, on the other hand, day visitors
are more satisfied with their stay and their expectations of the natural environment are
more likely to be fulfilled than are the expectations of those who stay overnight. Day
visitors in Mývatn, Jökulsárgljúfur and Landmannalaugar experience more noise than
those who stay the night. In Jökulsárgljúfur, day visitors consider the area clean, which
is not the case for those who stay longer. They also experience more tranquillity. Only
at Lake Mývatn is there a significant difference between the experience of crowding:
day visitors experience more crowdedness than those who stay the night.
Most tourists had previously visited the two national parks but few had previously
been to Mývatn and Landmannalaugar. These are also the areas where Icelanders are
relatively few, which partially explains the low proportion of visitors who had been
there previously. Visitors of the Highland areas are more interested in returning than
those visiting the lowland areas.
When the five research areas are compared it is seen that there is a statistically
significant difference in: the length of stay of the day tourist; how many nights visitors
stay; and how much time visitors spend hiking (Table 6). The length of stay of day
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visitors is shortest in the two national parks. Some visitors stop only at the visitor
centre while others take an hour-long hike to the main attractions of the parks. Over
half of the respondents in the two national parks are day visitors. In the two Highland
areas and Mývatn it is more common for tourists to stay overnight. Of the tourists that
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national parks, Germans are the second largest group. They are often on an organized
bus tour, although are quite commonly found to have used other means of travel.
The Mývatn area attracts more Americans than the other areas as they can hardly be
found in the two Highland areas. Lake Mývatn has the most diversified division of
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nationalities.
Discussion
Tourism Carrying Capacity and Tourist Attitudes
If a tourist destination is to be competitive, it needs to be properly planned and
developed, but planning nature tourism to provide recreation opportunities that satisfy
diverse target groups is a complex issue. As tourists have different tolerances towards
what facilities and developments are acceptable it is not possible to please everyone
everywhere (Buhalis 2000). Therefore, it is necessary to analyse what kinds of tourists
are attracted to that specific place, or can possibly be attracted to it in the future
(Mohsin 2005). The future development of that particular destination should then be
based on those findings.
The results presented here show that there is considerable variation in tourism in
the nature destinations studied, and they also show that the opinions of the tourists
who visit these destinations vary considerably regarding the qualities a particular
destination should possess, in terms of nature and infrastructure. Tourists have dif-
ferent wishes and needs with regard to the environment and services at the places
they visit and these depend on where they go and what they want to do. Visitors at
Lake Mývatn and the two national parks enjoy viewing diverse landscapes as they
travel through the countryside (mostly in a motorized vehicle) and they want good
service and facilities where they stay. In the Highlands, on the other hand, a large
portion of the visitors seek to experience solitude and relatively unspoiled nature and
they prefer primitive facilities at the places they visit. At Lake Mývatn tourists accept
significant changes to the environment, while similar changes to the environment at
the other four places would completely ruin the experience of the visitors.
It is often claimed that satisfaction in a nature destination experience is reduced with
the perception of increased crowding (e.g. Patterson and Hammitt 1990; Williams
46 A. D. SæRórsdóttir
et al. 1991; Manning 1999; Lawson and Manning 2001). Stankey and McCool (1984)
have emphasized that if a site is perceived as a place with few tourists and the number
of tourists turns out to be higher than expected, the visitor is likely to be dissatisfied.
People can also perceive crowding if they notice environmental damage or if conflicts
occur between users. Perceived crowding can reduce the quality of the tourists’
experience and cause some tourists to change their travel pattern, e.g. go to less
crowded areas, or alternatively the quality of their experience is reduced (Kuss et al.
1990).
At all five destinations the tourists are satisfied with their stay. How tourists
experience the company of other tourists in the same destination area, and how they
experience crowdedness, do not seem to coincide with the actual number of people
in the area. The national park in Jökulsárgljúfur is a good example of this. There are
many tourists in the area but they do not experience a sense of crowdedness. Two
explanations come to mind. First, the landscape and the vegetation. The national park
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is one of the few destinations in Iceland where big trees grow and they, in addition to
large cliff formations, help to hide the large number of visitors that come to Ásbyrgi,
one of the main attractions in the park. The second reason can be understood with
the help of the Purist Scale, as visitors with urbanistic views are common among
visitors in the national park. The research showed that conflicts arise between people
staying in the camp grounds. This is mainly because of the different sleeping patterns
of Icelanders and foreigners. Icelanders for the most part visit the national parks to
have a good time, drink, sing and stay up late. Foreigners, on the other hand, want
to sleep well and start the day early. The staff try to separate the groups by directing
foreigners to camp in areas away from the main camping area that the Icelanders use,
but so far not with complete success (Saethorsdottir 2006b).
The Purist Scale used in this study confirms that tourists with puristic attitude
form the majority of the visitors in the Highlands and urbanistic views are most
common among visitors in the lowlands. Guests in the Highlands generally want less
development and service than do the guests in the lowlands and they are satisfied
with the primitive conditions there. The Highland areas are gaining in popularity
and it is safe to conclude that the composition of guests will change (Saethorsdottir
2007). Tourists will make more demands on goods and services. This is already
happening in Landmannalaugar, which is one of the more popular tourist destinations
in the Highlands. Over time, the physical carrying capacity at Landmannalaugar has
been extended several times with new infrastructure; some of it has increased the
environmental tolerance, but at the same time affected the tourist experience. An
example of this is the wooden bridge from the main hut to the warm spring. Before
it was built visitors had to walk through sensitive wetland covered with cotton grass.
Every year the trampling degraded the vegetation and, finally, the resilience and
tolerance of the plants were exceeded. The wooden bridge raised the carrying capacity
of the vegetation but now tourists cannot feel and sense the plants in the same way
as before. The study showed that the developments at Landmannalaugar have done
Planning Nature Tourism in Iceland based on Tourist Attitudes 47
away with the appeal the area formerly had to the most puristic tourists, so strong
purists are hardly found there any more (only 3%). A quotation from an Icelandic
tourist in another less popular Highland destination possibly explains this: ‘One does
not bother to go to Landmannalaugar any more, as it is far too crowded with foreign
tourists’. The carrying capacity of this visitor and the target group he belongs to has
therefore been exceeded and they are no longer to be found at Landmannalaugar. At
the same time many visitors are very satisfied with Landmannalaugar. The place is a
symbol of wilderness in many people’s minds and they value it and use it to gain a
wilderness experience. This indicates that the social carrying capacity has not been
reached by those with less puristic view (Saethorsdottir 2004).
When a destination exceeds its carrying capacity it is possible to let it recover
and appeal to strong purists again. In Landmannalaugar it would be possible to take
the bold decision to remove all the buildings from the area where the hot springs
are. Then mismatching structures would no longer be a part of the appearance of
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the area and would not spoil the colourful and beautifully shaped mountains. About
two kilometres away there is a good site for a new service centre that could offer
basic service to the tourists. It would also be possible to reduce motor traffic in
Landmannalaugar by providing a shuttle service and banning private driving. Then
motorized traffic would not disturb the stillness and tranquillity. This would also lead
to a better distribution of guests in the area and visitors would probably be more
satisfied with their visit to Landmannalaugar. With these alterations, more tourists
could experience wilderness in Landmannalaugar and the area would again appeal to
purists (Saethorsdottir 2004).
Most of those that visit the Lónsöræfi Highland area like the primitive facilities
the area offers, which is reflected in that 55 percent of the visitors are purists. Their
satisfaction with the nature and limited service and infrastructure in the area is very
high. The rough landscape and the limited service available keep most urbanists away.
However, those urbanists who do come here complain about how difficult it is to hike
in the area and about the limited service available. The physical landscape with steep
mountains and canyons and continuously moving slopes means that little or nothing
can be done to improve the hiking paths. An increase in service and any changes in
the appearance of the natural environment would take away the uniqueness that the
area has as a tourist attraction and could change the type of tourism in the area from
what it is today (Saethorsdottir 2003).
improving roads and building bridges and other infrastructure (Saethorsdottir 2003).
Increased accessibility might mean more overnights for some of the accommodation
providers in the nearby lowland and more business. But it could also mean that the
area would not appeal to the strong purists anymore and other wilderness areas would
take its place. Some of the outfitters who sell guided hiking tours in the area would
probable be out of business or they would have to find a new target group.
Landmannalaugar, on the other hand, is difficult to locate on the ROS spectrum
as it could be argued to be anywhere between roaded natural and semi-primitive
non-motorized. It is permitted to drive through parts of the nature reserve, while
other areas are only accessible by foot. There are not many areas in the Highlands as
accessible from Reykjavik as Landmannalaugar. It is therefore tempting to sacrifice
a part of the wilderness quality of the area and develop it for urbanists (mass tourism)
who want to experience wilderness. The safety of visitors also has to be considered.
To open up a wilderness area is risky and quite irresponsible to do without providing
the necessary safety measures. In the high mountains the weather can get very bad in
no time at all and tourists have lost their lives by being insufficiently prepared.
The two national parks can be considered to be in the fourth category of the
ROS spectrum and Mývatn in the fifth category. All are accessible nature areas that
many tourists visit. The diverse tourists groups in those areas are looking for different
experiences and make many demands. It is, therefore, necessary to build infrastructure
and offer various services for the various target groups.
The ROS framework emphasizes how important it is to recognize the uniqueness
of each area and fulfil the wishes of those tourists who subscribe to the kind of
tourism and experience that can be found within the area. It is not possible to please
every tourist with the organization of each area. One can assume from the results
of this research that it would be advisable to reserve certain wilderness areas of the
Highlands for purists. Their satisfaction does not increase with more infrastructure
and service; exactly the opposite – they wish to keep the area as natural as possible.
In Lónsöræfi, simple infrastructures like mountain huts and camping grounds are
Planning Nature Tourism in Iceland based on Tourist Attitudes 49
highly appreciated but visitors do not like to see hotels, paved walking paths or
visitor centres there. At Mývatn, on the other hand, those kinds of infrastructure are
highly appreciated by visitors and partly in the two national parks (Table 4). If the
aim is to keep the current target group of visitors in the Highland areas one should
not invest in undesired infrastructure.
Conclusions
Nature tourism utilizes unspoiled nature as a resource. Unspoiled nature is a limited
resource that decreases constantly with increased human activity throughout the world
(Sandell 1992; Williams et al. 1998). In order to keep nature tourism sustainable (Hof
et al. 1994; Buckley 2003; Pickering and Weaver 2003) the need for environmental
management will increase (Ahn et al. 2002).
For nature tourism that is built on unique nature and an image of unspoiled wilder-
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ness, as has been done in Iceland, it is important to organize nature destinations with
respect to the carrying capacity of each area. Forecasts say that tourism in Iceland
will continue to increase for the next decade (Ministry of Communications 2005).
For this development to be sustainable, it is necessary to base future expansion of
nature tourism in Iceland on detailed knowledge of the different target groups at the
various locations. In order to strengthen the competitive position of nature tourism
in Iceland it is therefore important to understand what attracts visitors to each place.
That will afford the best opportunity to reach the target audience.
The work presented here and similar surveys are important steps in that direction.
The Purist Scale approach makes it possible to plan each location on the ROS spectrum
with the needs of a special target group in mind, as opposed to trying to satisfy the
needs of every target group at every location. In the long run that will make the
tourism industry more sustainable and marketing campaigns more effective.
This research indicates that in the Icelandic Highlands purists are the market seg-
ment that offers the best possibilities as a target group. Their satisfaction does not
increase with more infrastructure and services. They prefer the absence of human
structures that more or less characterizes the Highlands in Iceland and they wish to
keep the places as natural as possible. Urbanists, in contrast, prefer better infrastruc-
ture, so it can be assumed that destinations in the lowlands should be developed even
further to meet their wishes.
Land-use allocation issues have not been resolved in Iceland. That has caused
highly sensitive areas to be transformed randomly into recreation areas. This happens,
for example, when accessibility suddenly increases as roads are built for hydroelectric
power plants. This kind of change should not be allowed to occur randomly. When
work starts in forming a land-use plan for tourism in Iceland it is important to
determine where on the Recreation Opportunity Spectrum the various areas are
located and where their strength lies. In that way it is possible to find out to which
target group each destination appeals and ensure that the experience of the target
group is positive. The destination can then be developed without exceeding the
50 A. D. SæRórsdóttir
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Note on Contributor
Anna Dóra SæRórsdóttir is a Geographer and Associate Professor at the Faculty of
Life and Environmental Sciences, the School of Engineering and Natural Sciences,
University of Iceland, 101 Reykjavı́k, Iceland.