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TAM Poster 17 5 PRINT PDF
TAM Poster 17 5 PRINT PDF
STRATEGY, INFRASTRUCTURE & PRODUCT OPERATIONS SUPPORT & READINESS FULFILLMENT ASSURANCE BILLING
CAMPAIGN & FUNNEL MANAGEMENT COMPENSATION & RESULTS CHANNEL SALES MANAGEMENT CONTRACT MANAGEMENT
MARKET / SALES
ORCHESTRATION MANAGEMENT
• Contract Implementation • Collection Policy Definition and Configuration
• Campaign Analytics • Compensation Results Reporting • Telesales (Dealers)
API Management
• Contract Tracking & Storage • Collection Policy Execution and Monitoring
• Campaign Design • Retail Outlets • Affiliates • Collection Settlement
• Lead Generation & Management SALES AIDS • Dealers
• Campaign Execution & Refinement • Sales Job Aids SALES PORTALS
• Campaign Performance Tracking • Sales Product Support SOLUTION MANAGEMENT • Internal Sales Portals RECEIVABLES MANAGEMENT
• Funnel/Workflow Management • Indirect Sales Portals • A/R Management • Payment Interface Management
SALES ACCOUNT MANAGEMENT • Solution Design • Offer Management
• Solution Pricing • Sales Negotiation • Journalization • Payment Validation & Authorization
SALES & MARKETING REPORTING • Customer/Prospect Data Acquisition • Financial Reporting • Payment Settlement
• Sales Account Assignment • Proposal Management • Solution Requirements Capture
• Price Optimization • Payment Management
• Sales Account Planning
BILLING INQUIRY, DISPUTE & ADJUSTMENT MANAGEMENT
PRODUCT STRATEGY / PROPOSITION MANAGEMENT • Bill Inquiry
PRODUCT
• Dispute Management
PRODUCT CATALOG MANAGEMENT
• Fallout Orchestration
CUSTOMER ORDER MANAGEMENT CUSTOMER SLA MANAGEMENT BILLING ACCOUNT MANAGEMENT
CASE MANAGEMENT
PRIVACY DASHBOARD
• Privacy Profile Type Creation • Case Definition and Configuration • Case Tracking & Management
• Privacy Data Exposure • Case Workflow • Case Reporting
• Privacy Consent • Case Correlation & Analysis • Case Archival
SERVICE CATALOG MANAGEMENT SERVICE INVENTORY MANAGEMENT SERVICE ORDER MANAGEMENT SERVICE PROBLEM MANAGEMENT
APPLICATION INTEGRATION
• Service Order Tracking & Management • Service Configuration Management • Service Problem Analysis • Service Problem Model Establishment
SERVICE TEST MANAGEMENT • Service Design/Assign • Service Activation Management • Service Problem Correction & Resolution
• Fallout Notification
• Service Test Strategy and Policy Management • Design Solution • Service Order Publication
• Fallout Reporting
• Service Test Lifecycle Management • Assign/Procure Network Resources
INFRASTRUCTURE
• Service Test Command and Control SERVICE QUALITY MANAGEMENT
• Service Test Services • Service Quality Model Establishment • Service Performance Management
SERVICE ORDER ESTABLISHMENT • Service Quality Collection & Monitoring • Service Performance Monitoring
SERVICE
• Service Data Collection • Service Termination Points Determination • Service Quality Analysis • Service Performance Analysis
• Service Order Validation • Determine Access Provider • Service Quality Reporting • Service Performance Reporting
• Service Availability • Determine Delivery Interval
• Service Address Validation
• SERVICE ASSURANCE CONTROL
• Service Availability Validation
MANAGEMENT
• Work Order Analysis
• Work Order Assignment & Dispatch
RESOURCE
FALLOUT
• Work Order Tracking & Management
• Workforce Configuration and Setup
• Workforce Management Reporting
LOCATION MANAGEMENT
SUPPLIER/PARTNER MANAGEMENT
• Supplier/Partner Relationship Management • Supplier/Partner Workflow • Supplier/Partner Order Management • Supplier/Partner Assurance Management • Supplier/Partner Invoice Reconciliation
SUPPLIER/
PARTNER
• Supplier/Partner Product Lifecycle Management • Supplier/Partner Reporting • Supplier/Partner Data Collection • Supplier/Partner Settlements
• Supplier/Partner Portal • Supplier/Partner Reconciliation Management
REVENUE ASSURANCE MANAGEMENT HR MANAGEMENT FINANCIAL MANAGEMENT ASSET MANAGEMENT SECURITY MANAGEMENT KNOWLEDGE MANAGEMENT
• RA Control and Configuration • Payroll Management • Financial Core Operations • Corporate Real Estate • Corporate Security • Patent, Invention & Trademark Management • BI Analytics • Content Management
• RA Tracking & Management • Performance Management & Feedback • General Ledger • Real Estate Property & Building Portfolio and Lease Management • Employee Identification Management • Enterprise Web Sites & Portals • BI Data Management • CM Repository & Archival
• RA Monitoring • Governmental & Regulatory Tracking & Reporting • Financial Controls, Editing, & Reference Data • Real Estate Facility Operations Management • Building Access Management • Business Intelligence (BI) • Data Management • CM Authoring and Compilation
• RA Analysis • Time Reporting & Attendance Management • Accounts Payable • Space Planning • Application Security • BI Delivery Mechanism • DM Data Storage & Archival • CM Distribution & Acquisition
• RA Correction & Recovery Initiation • Recruitment & Staffing • Fixed Assets • Real Estate Asset Capital Planning • Vulnerability Management • BI Reporting • DM Access & Transformation • CM Portal & Discovery
• RA Reporting • Ethics & Compliance • Project Accounting • Environmental Health & Safety Monitoring and Compliance Management • Anomaly Management • BI Performance Management • DM Data Integration & Context
ENTERPRISE
• Employee Records Management • Employee Expense Reimbursement • Real Estate Capital Construction Management • Lawful Interception • BI Supporting Applications • DM Data Presentation & Distribution
• Awards & Recognition • Capital Lease Management • Damage Claims Management • PKI and Digital Certificates
• Salary Planning • Financial Core Operations Reporting • Fleet Management
• Corporate Communications • Financial Business Unit Reporting
• Community Involvement • Corporate Tax
• Labor Relations • Corporate Treasury SUPPLY CHAIN MANAGEMENT
• Corporate Training • Cash Reconciliation & Escheatment
• Benefits Management • General Ledger Account Reconciliation ADMINISTRATIVE SERVICES
• Auditing • Supply Chain Planning • Logistics Management
FRAUD MANAGEMENT • Procurement • Supply Chain Order Tracking Management
• Regulatory Accounting
• Legal • Project Management • Transportation Management
• Records Retention Management • Transportation & Travel Service
• Advertising
REGULATORY & COMPLIANCE MANAGEMENT
Some details have been omitted due to space constraints. See complete Frameworx information under “Standards & Adoption” at www.tmforum.org. A pdf version is also available on the website. Poster design © NetCracker® and TM Forum 2018. File updated: April 24, 2018