Application Framework (TAM)

Frameworx Release 15
STRATEGY, INFRASTRUCTURE
OPERATIONAL, SUPPORT & READINESS FULFILLMENT ASSURANCE BILLING
& PRODUCT

MARKET / SALES
PRODUCT STRATEGY / PROPOSITION MANAGEMENT CAMPAIGN & FUNNEL MANAGEMENT COMPENSATION & RESULTS CHANNEL SALES MANAGEMENT CUSTOMER SLA MANAGEMENT COLLECTION MANAGEMENT
Strategy capturing and management Proposition organization CAMPAIGN MANAGEMENT SALES COMPENSATION Create and promote leads Create and promote contacts Literature dispatching Customer SLA issue reception Customer SLA collection Customer SLA analysis
Customer SLA violation management Customer SLA reporting COLLECTION POLICY DEFINITION AND CONFIGURATION COLLECTION POLICY EXECUTION AND MONITORING

BUSINESS PROCESS MANAGEMENT & WORKFLOW

Link strategy to propositions Link propositions to products Campaign analytics COMPENSATION RESULTS REPORTING Lead management Sales quotation
Strategy delivery project management Strategy performance reporting Campaign design Collection flows creation Collection rules definition Collection decision engine
PRODUCT

Lead generation & management DIRECT SALES FORCE Collection treatment management
SALES AIDS Opportunities dispatching Sales quotes dispatching Forecast analysis CUSTOMER PROBLEM MANAGEMENT COLLECTION SETTLEMENT Collection execution monitoring
PRODUCT LIFECYCLE MANAGEMENT Campaign execution & refinement SALES JOB AIDS Build payment plan Payment plan monitoring Manual intervention
Solicit product requirements Model products Campaign performance tracking Opportunity & quote management Territory management CUSTOMER PROBLEM QUALIFICATION & RECEPTION
SALES PRODUCT SUPPORT
Provide detailed product specifications Introduce new products DEALERS ID customer/customer validation ID services customer has subscribed to
Manage existing products Obsolesce/retire products FUNNEL/WORKFLOW MANAGEMENT SALES ACCOUNT MANAGEMENT Customer Acquisition Upgrade customers products / services Reception of problems from various sources Problem triage Access to a complete customer problem history database RECEIVABLES MANAGEMENT
Implement marketing and offer strategies
CUSTOMER/PROSPECT DATA ACQUISITION TELESALES CUSTOMER PROBLEM DIAGNOSTICS RECEIVABLES MANAGEMENT
SALES & MARKETING REPORTING Sales account assignment Determine the source (root cause) of the problem Posting of invoice charge items from billing Application of payments Deposit management
SALES & MARKETING REPORTING Action items and follow ups Holistic customer view Scripting Multi media integration
Sales account planning Utilize service performance and service problem management functions Financial account management Advance payment acceptance Bill preparation
Order tracking capabilities Cross sell / up sell recommendations Order capture, negotiation and activation Use diagnostics / testing tools to determine the actual cause
RETAIL OUTLET Use a detailed service inventory to create customer connectivity / topology view JOURNALIZATION
PRODUCT CATALOG MANAGEMENT Product Catalog Management is a realization of the Cross Domain Catalog Management application in the Customer Domain Customer information management Contact and retention management Order capture and negotiation Problem resolution Utilize the supplemental data to resolve the customer problem
FINANCIAL REPORTING
Self service kiosk Agent portable device support Retail store integration Receive service quality of service violation data
Correlate events associated with customer contact to determine source PAYMENT MANAGEMENT
PRODUCT PERFORMANCE MANAGEMENT VIRTUAL NETWORK OPERATORS Update the case with a cause code Payment interface management Payment validation & authorization Payment settlement
Product campaign tracking Product revenue reporting Product cost reporting Product capacity analysis Customer information management Contact and retention management Order capture and negotiation
Product cost management Product inventory optimization Product sourcing determination Billing management activities Receivables and collection activities Problem resolution CUSTOMER PROBLEM REPORTING
Data fencing VNO personalization Generate operational reports Generate customer problem lifecycle tracking reports BILLING INQUIRY, DISPUTE & ADJUSTMENT MANAGEMENT
CUSTOMER INFORMATION MANAGEMENT AFFILIATES CUSTOMER PROBLEM LIFECYCLE MANAGEMENT BILL INQUIRY
CUSTOMER HIERARCHY AND GROUP MANAGEMENT CUSTOMER PROFILE MANAGEMENT Mass service / product activation Mass transaction feed of new orders Create a case if needed Relate the given case to an existing case / trouble ticket if appropriate Balance statement List all invoices View exact bill image List all charges per invoice
CUSTOMER CREDIT MANAGEMENT CUSTOMER INTERACTION COLLECTION AND STORAGE Activation of service / product sold by affiliate Registration of pre activated service / product Relate the given case to a workforce management dispatch Tracking of the case, including the related activities View unbilled charges Generate bill on demand View usage summary and details
CUSTOMER SUBSCRIPTION MANAGEMENT Associate correct diagnostic code to the case Case archival
DISPUTE MANAGEMENT
SOLUTION MANAGEMENT

CUSTOMER
CUSTOMER PROBLEM RESOLUTION
TRANSACTIONAL DOCUMENT PRODUCTION SOLUTION REQUIREMENT CAPTURE PROPOSAL MANAGEMENT OFFER MANAGEMENT Taking necessary measures to address the problem and correct it ADJUSTMENTS
TRANSACTIONAL DOCUMENT FORMATTER TRANSACTIONAL DOCUMENT GENERATOR SOLUTION DESIGN PRICE OPTIMIZATION SALES NEGOTIATION Utilize resource / service problem management functions to repair customer product / service
SOLUTION PRICING
Partner integration

DOCUMENT DELIVERY DOCUMENT ARCHIVING CUSTOMER PROBLEM VERIFICATION & CLOSURE BILLING EVENT MANAGEMENT
Inquiry handling

CONTRACT MANAGEMENT Verify with the customer that the problem has been fixed Close the customer trouble ticket BILLING EVENT PROCESSING
CUSTOMER & NETWORK CARE Verify that the service and/or resource level tickets closure Document the cause code Collection (including gateway functions) Guiding Distribution
CONTACT CHANNEL MANAGEMENT ROLE BASED PORTAL CENTER ADMINISTRATION CONTRACT GENERATION CONTRACT IMPLEMENTATION CONTRACT TRACKING & STORAGE
Mediation Enrichment Analysis

DEVELOPERS PORTAL
CASE MANAGEMENT Summarization Correlation
CUSTOMER INSIGHT MANAGEMENT SALES PORTALS
CUSTOMER PROFILING CUSTOMER OPERATIONAL DECISIONING INTERNAL SALES PORTALS INDIRECT SALES PORTALS CASE DEFINITION AND CONFIGURATION CASE WORKFLOW BILLING EVENT ERROR MANAGEMENT
CUSTOMER RECOMMENDED ACTION CUSTOMER EXPERIENCE MONITORING The ability to categorize unbilled events Features to identify the error cause
CUSTOMER CONTEXT MAP BUILDING CUSTOMER SATISFACTION VALIDATION CASE CORRELATION & ANALYSIS CASE REPORTING CASE ARCHIVAL Correction capabilities Re-distribution features to send the usage to the proper destination(s)
CASE TRACKING & MANAGEMENT
BILLING ACCOUNT MANAGEMENT
SERVICE CATALOG MANAGEMENT SERVICE INVENTORY MANAGEMENT Oversees the transfer of the case to appropriate internal applications Tracks the case until closed
SERVICE

Service Catalog Management is a realization of the Cross Domain Catalog Management application Provides status on the overall case Raises jeopardies on the case as appropriate BILLING ACCOUNT CONFIGURATION MANAGEMENT
SERVICE-RESOURCE INVENTORY
Compatibility rules
Inter layer aspects

in the Service Domain Escalates jeopardies to appropriate management levels Creates and manages case worklists
Service-resource relationship creation Service-resource relationship update Updates the state of a case Sequences the various steps of the case BILLING ACCOUNT ASSOCIATIONS MANAGEMENT
Service-resource relationship update notifications Service-resource relationship deletion

FALLOUT MANAGEMENT INTERFACE BUS

Notifies case has been closed / completed Price plan determination Shared allowances community Charge distribution to pay means Replenishment relation
Service-resource relationship retrieval Service-resource relationship Billing statement association Charge association to billing account Reporting

FALLOUT NOTIFICATION FALLOUT RULES ENGINE FALLOUT ORCHESTRATION

Reconciliation / synchronization
SERVICE INVENTORY RECONCILIATION / SYNCHRONIZATION CUSTOMER SELF MANAGEMENT CUSTOMER SELF EMPOWERED FULFILLMENT CUSTOMER SELF EMPOWERED BILLING

API LIFECYCLE MANAGEMENT

Service instance comparison Service reconciliation exception management Account management Self registration to online services Service requests management Bill view Unbilled charges view Usage view
RESOURCE LIFECYCLE MANAGEMENT CUSTOMER SELF EMPOWERED FULFILLMENT Service request submission Service request amendment Service request closure Payment capture Dispute capture and resolution Usage and charges comparison

FALLOUT REPORTING
Product catalog and offerings browsing Guided selling driven view for offer eligibility Shopping cart driven order management Users management Alerts and notifications setting Address book management Penalties view Address book driven usage view Split statement for demarcation between calls
RESOURCE COMMISSIONING & CONFIGURATION MANAGEMENT SERVICE TEST MANAGEMENT Assigned products maintenance Rate plans amendment Alerts and notifications setting Access to call center agents Service requests and SLA reporting Corporate customer support Calls assignment for classification of usage Reports on usage and charges Corporate customer support
Resource commissioning process Resource configuration management SERVICE TEST STRATEGY AND POLICY MANAGEMENT Knowledge management access Access to call center agents Reports on fulfillment and SLA aspects Access to knowledge management
Resource configuration logs Resource configuration verification versus design Test rules defining the strategies for carrying out the test Policies on interpretation of test results Corporate customer support database and solutions to common problems
Entity state management

Resource topology verification SERVICE TEST COMMAND AND CONTROL

Versus inventory management systems
Access the various service test devices Command and control the various service test devices
Change management

CUSTOMER SERVICE REPRESENTATIVE TOOLBOX CSR ASSURANCE CSR BILLING

CAPABILITY SPECIFICATION MANAGEMENT
View management

SERVICE TEST LIFECYCLE MANAGEMENT Single sign-on Centralized data entry Customer information dashboard CSR guidance Collection
Embedded actions Launch in-context common actions Conversational scripting Force account into collection / stop collection
SPARES & WAREHOUSE INVENTORY MANAGEMENT Scheduling Retrieval of appropriate inventory data Collection inquiries query treatment path Change collection policy
Database of all spares Barcode / RFID tracking Setting up the test configuration Acquisition and management of test resources CSR FULFILLMENT and collection history Pause / resume collection treatment
Record location of spares Record commercial information Test execution Tear down of the test configuration Product catalog and offerings browsing Order capture and negotiation Order take-over and relinquish Perform manual collection activities Collection agent reassignment
Support retrieval, update, update Test results interpretation Reporting of test results back to the client Assigned product maintenance CSR access to a specific order Error resolution Payment arrangement settlement Payment
notifications and reconciliation Jeopardy notifications Orders administration Business / financial / operational reporting arrangement settlement with the customer Payment
Management of service testing rules Issue write-offs Immediate Payment of Balance / Specific Invoice
RESOURCE CATALOG MANAGEMENT SERVICE TEST LIFECYCLE MANAGEMENT Manual intervention in collection treatment Prepaid recharge
Resource Catalog Management is a realization of the Cross domain Catalog Management
application in the Resource Domain Automated invocation of a test and retrieval of results Manual test initiation and control
CUSTOMER LOYALTY MANAGEMENT

FALLOUT CORRECTION ASSISTANCE

FALLOUT TECHNICIAN DASHBOARD

CUSTOMER LOYALTY PRIZE MANAGEMENT CUSTOMER LOYALTY BALANCE MANAGEMENT
STRATEGIC PLANNING
RESOURCE TEST MANAGEMENT CUSTOMER PROGRAM MANAGEMENT
RESOURCE

Analyze demand forecasts and utilization trends

API BROKER / GATEWAY

Determine optimum network deployments RESOURCE TEST STRATEGY AND POLICY MANAGEMENT Loyalty program rules administration Loyalty communications management Loyalty subscription management
Data driven security

Support strategic network sizing decisions Test rules defining the strategies for carrying out the test Policies on interpretation of test results
Determine which locations are to become strategic sites

API MANAGEMENT
Integrity rules

Introduce new technologies into the network RESOURCE TEST COMMAND AND CONTROL CUSTOMER ORDER MANAGEMENT SERVICE PROBLEM MANAGEMENT BILL CALCULATION
Determine network vendors, devices and configuration
Versioning

Determine the role of different technologies in the network Access the various resource test devices CUSTOMER ORDER ESTABLISHMENT SERVICE PROBLEM RECEPTION CUSTOMER BILL CHARGE CALCULATION DISCOUNTS CALCULATION
Specify the generalized resource device and technology requirements Command and control the various resource test devices or network elements required to perform resource testing Channel guidance and data capture Customer and product data collection Offering availability Customer order validation Recurring TAX CALCULATION
Support radio spectrum allocation Manage test heads SERVICE PROBLEM ANALYSIS One time COMMITMENT TRACKING
Determining interconnect sites and capacity to other csps Verification that the service configuration matches the product features Usage
RESOURCE TEST SERVICES CUSTOMER ORDER PUBLICATION Correlation and consolidation of the various customer problems and resource troubles BILL CYCLE RUN MANAGEMENT
Support strategic data center locations, sizing, interconnectivity and resilience INVOICE GENERATION
Selection of application server vendors and infrastructure applications Automated invocation of a test and retrieval of results Manual test initiation and control CUSTOMER ORDER ORCHESTRATION Prioritization of currently open service problems
Support partner management with volume requirements Issuing service tests
RESOURCE TEST LIFECYCLE MANAGEMENT CUSTOMER ORDER DISTRIBUTION Analysis of test results
IMPLEMENTATION PLANNING Scheduling Retrieval of appropriate inventory data Analysis of relevant fault of performance data
Implement tactical plans locally Provide physical implementation information Setting up the test configuration Acquisition and management of test resources CUSTOMER ORDER LIFECYCLE MANAGEMENT CHARGE CALCULATION AND BALANCE MANAGEMENT
Component relation management

Test execution Tear down of the test configuration Pending orders maintenance Order Versioning Maintenance Tracking & logging Order change management SERVICE PROBLEM CORRECTION & RESOLUTION SERVICE PROBLEM REPORTING
TACTICAL PLANNING Order cancellation Ordering Business rules Ordering activity governance
CHARGE CALCULATION
Test results interpretation Reporting of test results back to the client SERVICE PROBLEM MONITORING SERVICE PROBLEM TRACKNG AND MANAGEMENT Charge/credit calculation Recalculation
Implementing strategic plans at all technology layers
Management of resource testing rules Management of test head resource capacity Proration of calculated charges/credits Accumulate events
Entity data implementation

Support network rearrangement CUSTOMER ORDER TRACKING & MANAGEMENT

Management of test head availability Management of test results

COMMON COMMUNICATIONS ENTERPRISE APPLICATION INTEGRATION

Remedial relocation of network capacity in response to unpredicted demand Oversees the transfer of the distributed requests to appropriate internal factories Tracks the various distributed orders until completed
Detailed design and implementation of interconnect with other operators Provides status on overall customer order Raises jeopardies SERVICE QUALITY MANAGEMENT BALANCE MANAGEMENT
Policy definition Unit reservation
Reactive planning for fulfillment RESOURCE PROCESS MANAGEMENT RESOURCE LOGISTICS Create and manage customer order worklists Completes the customer order Service quality model establishment Service quality collection & monitoring
Balance inquiry Support for multiple simultaneous sessions
Reactive planning for fault management RESOURCE CHANGE MANAGEMENT Resource or kit distribution Sequences distributed order provisioning if required Buffers submit an order to be processed at a future date Service quality analysis Service quality reporting
Revision control

Reactive planning for performance management Replenishment Spending-limit enforcement

Provides the orchestration between planning duties People + part + event coordination Notifies billing and maintenance when order has been completed Splitting charges Threshold notifications
Stock balancing or distribution in reaction to SERVICE PERFORMANCE MANAGEMENT

FALLOUT AUTO CORRECTION

FALLOUT MANUAL CORRECTION QUEUE HANDLING

PLANNING DESIGN AUTOMATION and to manual network engineering activities Credit and debit operations Application of a payment to a balance
Applies algorithmic and heuristic analysis of the network Interfaces to Workforce Management Special events or disasters Communication of balance information to the financial systems Provide transaction logs to support reporting activities
Use generalized capability view of the network Warehouse stock level projections SERVICE ORDER MANAGEMENT SERVICE PERFORMANCE MONITORING
Supports interface to financial control in order to Service performance data collection, including end-to-end service data Collection of relevant resource data
Supports forecasting functionality authorize the expenditure Engineering work order management SERVICE ORDER ORCHESTRATION
Supports links to vendors ERP Engineering project management Product/service order decomposition Service order tracking & management
Service performance monitoring data accumulation Service performance event correlation and filtering VOUCHER MANAGEMENT
Service data aggregation and trending Voucher ordering Voucher distribution to dealers
Support project management of build projects Network asset deployment workflow Voucher life cycle management Reporting
Coordinate project activities with the suppliers Resource supply chain management SERVICE DESIGN/ASSIGN SERVICE PERFORMANCE ANALYSIS
Design solution Assign/procure network resources Analyzing performance data received from service performance monitoring
Provide jeopardy management Resource logistics applications take input from Procure access Procure CPE
Support collaborative project management across Several functions to determine the need for resource Determining the root causes of service performance degradations
SERVICE ORDER PUBLICATION Provide recommendation
Inter catalog data integrity management

business boundaries Distribution including

Resource planning SERVICE PERFORMANCE REPORTING
JEOPARDY MANAGEMENT Workforce management SERVICE ORDER ESTABLISHMENT
Service data collection Service order validation Service availability
Resource problem management
Resource need identification SERVICE CONFIGURATION MANAGEMENT RESOURCE PERFORMANCE MANAGEMENT
Service parameters allocation Service parameters reservation Update service inventory
Compose a service configuration plan Service configuration Cross service dependencies RESOURCE PERFORMANCE ANALYSIS RESOURCE PERFORMANCE MONITORING
RESOURCE INVENTORY MANAGEMENT Analyzing performance data received from resource Performance data collection
Entity handling

Resource inventory information model Resource inventory retrieval SERVICE ACTIVATION MANAGEMENT Performance monitoring Performance monitoring data accumulation
Componentization

Resource inventory update notifications Resource inventory update Resource inventory reconciliation Plan service activation Service configuration activation Activation notifications Determining the root causes of resource performance degradations Performance event correlation and filtering
Provide recommendations for performance improvements Data aggregation and trending
And trend analysis
WORKFORCE MANAGEMENT RESOURCE ORDER MANAGEMENT
WORKFORCE SCHEDULE MANAGMENT WORK ORDER TRACKING & MANAGEMENT RESOURCE PERFORMANCE REPORTING
RESOURCE ORDER ORCHESTRATION RESOURCE SERVICE ORDER VALIDATION
WORK ORDER ANALASYS WORKFORCE MAGAGEMENT REPORTING
RESOURCE DESIGN / ASSIGN RESOURCE ORDER PUBLICATION FAULT MANAGEMENT
WORK ORDER ASSIGNMENT & DISPATCH WORKFORCE CONFIGURATION AND SETUP Resource availability FAULT SURVEILLANCE FAULT CORRELATION & ROOT CAUSE ANALYSIS
Resource order configuration management Alarm correlation
FAULT CORRECTION & RESTORATION
LOCATION MANAGEMENT
CATALOG MANAGEMENT

Root cause analysis

Location structure customization Location search Repository integrity FAULT REPORTING & ANALYTICS
Location replenishment Location profiling Change history
USAGE MANAGEMENT
NETWORK NUMBER INVENTORY MANAGEMENT VOUCHER MANAGEMENT

MANAGEMENT
Number acquisition & inventory establishment Number search Number reservation USAGE EVENT PROCESSING USAGE EVENTS ERROR MANAGEMENT
Voucher Ordering Voucher Distribution to dealers
Number assignment Number aging Number tracking and reporting Usage event collection Usage event correlation Usage event mediation Voucher Life Cycle Management
Categorize unbilled usage events Reportingfeatures to identify the error cause
Provides

FALLOUT
Usage event guidance Usage event enrichment Usage event distribution Provides correction capabilities Provides re-distribution features to send the usage to the proper destination(s)

APPLICATION INTEGRATION
RESOURCE DOMAIN MANAGEMENT WHOLESALE / INTERCONNECT BILLING
RESOURCE ACTIVATION RESOURCE DISCOVERY RESOURCE FAULT & PERFORMANCE DATA MEDIATION Reference Data Creation and Management Product and Service Definition
Update the resource instance to perform the activation or deactivation Update the resource to activate billing data collection Parsing of data from one format to another Pattern recognition Partners accounting Partners Business Event Processing
Notify resource provision / control of the activation status Update resource inventory with the resource status information OSS INVENTORY/DATA SYNCHRONIZATION MANAGEMENT Correlation Tools to set up and maintain parsing rules Error Management Partner Invoice management

INFRASTRUCTURE
Queued / scheduled activation requests Configuration validation and rollback Automatic and manual handling of records found Accurate, flexible bi-directional invoicing for various settlement periods
Manage dependencies within, and across network elements through rules Multi-vendor and multi-technology activation in error, mass correction and re-rating of events Settlement management
Multiple ne activation coordination Confirm / identify available resources Oversee the Partners accounting activities Provide monitoring tools
Handling of payments Logging and tracking of full or partial payments.
Disputes management Monitoring tools

SUPPLIER/PARTNER MANAGEMENT
SUPPLIER/
PARTNER

S/P PRODUCT LIFECYCLE MANAGEMENT S/P RELATIONSHIP MANAGEMENT S/P WORKFLOW S/P ORDER MANAGEMENT S/P ASSURANCE MANAGEMENT S/P RECONCILIATION MANAGEMENT
Product onboarding, updates and decommissioning Identification of potential partners S/P order data collection S/P selection Handling customer inquiries Receiving problems from partner S/P Invoice reconciliation
Product certification / decertification Contract management S/P REPORTING S/P order feasibility S/P order tracking & management Handling inquires between CSP and S/P Performance management S/Partner data collection
Initiation of product instantiation Partner account creation and management S/P PORTAL S/P order validation S/P order publication Partner

REVENUE ASSURANCE MANAGEMENT HR MANAGEMENT FINANCIAL MANAGEMENT ASSET MANAGEMENT SECURITY MANAGEMENT KNOWLEDGE MANAGEMENT
DETECTION OF DATA DISCREPANCIES PAYROLL MANAGEMENT FINANCIAL CORE OPERATIONS CORPORATE REAL ESTATE DAMAGE CLAIMS MANAGEMENT CORPORATE SECURITY LAWFUL INTERCEPTION BUSINESS INTELLIGENCE DATA MANAGEMENT CONTENT MANAGEMENT PATENT, INVENTION & TRADEMARK MANAGEMENT
General ledger Financial controls, editing Real estate property & building portfolio and lease management Employee identification management BI delivery mechanism DM data storage & archival CM repository & archival
DETECTION OF DATA INTEGRITY AND CORRECTNESS PROBLEMS PERFORMANCE MANAGEMENT & FEEDBACK FLEET MANAGEMENT PKI AND DIGITAL CERTIFICATES ENTERPRISE WEB SITES & PORTALS BUSINESS
Accounts payable & reference data Real estate facility operations management Building access management BI reporting DM access & transformation CM authoring and compilation
RATING AND BILLING VERIFICATION GOVERNMENTAL & REGULATORY TRACKING & REPORTING Fixed assets Project accounting Space planning ANOMALY MANAGEMENT BI performance management DM data integration & context CM distribution & acquisition
APPLICATION SECURITY DM data presentation & distribution CM portal & discovery
Real estate asset capital planning BI supporting applications
INVESTIGATION OF REVENUE LEAKAGES TIME REPORTING & ATTENDANCE MANAGEMENT
EMPLOYEE EXPENSE REIMBURSEMENT Environmental health & safety monitoring and compliance management VULNERABILITY MANAGEMENT BI analytics
ENTERPRISE

GROUPING AND CLASSIFICATION OF LEAKAGES RECRUITMENT & STAFFING Real estate capital construction management BI data management
CAPITAL LEASE MANAGEMENT
EQUIPMENT AND SYSTEM TESTING ETHICS & COMPLIANCE
FINANCIAL CORE OPERATIONS REPORTING
TROUBLE REPORTS AND ALARMS EMPLOYEE RECORDS MANAGEMENT
FINANCIAL BUSINESS UNIT REPORTING
AUTOMATION OF REVENUE ASSURANCE CONTROLS AWARDS & RECOGNITION
CORPORATE TAX
AND DATA COLLECTION SALARY PLANNING
AUTOMATION OF LEAKAGES CORRECTION
CORPORATE TREASURY FRAUD MANAGEMENT SUPPLY CHAIN MANAGEMENT
CORPORATE COMMUNICATIONS
CASH RECONCILIATION & ESCHEATMENT
GENERATION OF REVENUE LEAKAGE REPORTS AND DOCUMENTATION COMMUNITY INVOLVEMENT SUPPLY CHAIN PLANNING TRANSPORTATION MANAGEMENT LOGISTICS MANAGEMENT
GENERAL LEDGER ACCOUNT RECONCILIATION ADMINISTRATIVE SERVICES Demand planning Receipt of materials from suppliers Materials distribution to storage locations
LABOR RELATIONS PROCUREMENT
AUDITING Sourcing planning Picking of materials to fulfill orders Staging and assembly of materials
Supplier selection
CORPORATE TRAINING LEGAL PROJECT MANAGEMENT ADVERTISING Packaging of materials to be shipped Production of labels for tracking purposes
REGULATORY ACCOUNTING SUPPLY CHAIN ORDER TRACKING Purchase orders placement
Delivery to the dock for shipment
BENEFITS MANAGEMENT RECORDS RETENTION MANAGEMENT TRANSPORTATION & TRAVEL SERVICE Ensuring supplier payment
REGULATORY & COMPLIANCE MANAGEMENT

Some details have been omitted due to space constraints. See complete Frameworx information under Standards & Adoption at www.tmforum.org. A pdf version is also available on the website. Poster design NetCracker and TM Forum 2015.