MUHAMMAD SUFYAN CHEEMA

Address: House# 16/7 Al-Farooq Colony, Phase II,

MPA street, University Road, Sargodha, Pakistan
M: 03477663035 E:sufyan.cheema35@gmail.com

PERSONAL SUMMARY
A well presented individual who is able to lead teams from the front and who has an
ambition to be a great manager of the future. I am fully aware of all aspects of
management, from selling, customer service , training, employee management, visual
merchandising to asset protection.As an inspirational leader I have the flexibility and
willingness to get involved in the business operations at key times and work hard to keep
my team happy, motivated and productive.

I am currently looking for a suitable managerial position with a exciting company that
not only offers superb career prospects but also provides a competitive salary and a full
package of benefits .

CAREER HISTORY
Assistant Manager Admin
MayPole Pvt Ltd.
07/2018 - 05/2019
Lahore ,Pakistan

Duties
·0 Ensuring that standards are consistent.
·1 Managing the first impressions of the company and of its brand.
·2 Setting departmental objectives, work schedules, budgets, policies, and
procedures.
·3 Monitoring the appearance, standards, and performance of staff members.
·4 Maintaining good communication and working relationships with all hotel
departments.
 ·5 Conducting monthly performance meetings with senior managers
·6 Recruiting, managing, training and developing staff.
·7 Working closely with General Manager to drive a guest focussed sales strategy.
·8 Implementing company procedures and plans.
·9 Updating the company website.
·10 Preparing budgets, reports and other financial records.
·11 Dealing with any enquiries and complaints and monitoring customer service.
·12 Putting together the rotas and shifts.
·13 Being friendly with annoyed customers.
·14 Using information technology to record sales figures, for data analysis and
forward planning.

KEY COMPETENCIES

Managerial skills
·15 Strong leadership and communication skills.
·16 Driving sales and profits, training and developing teams
·17 Having a hands on approach and leading by example.
·18 High level of IT proficiency.
·19 High level of commercial awareness and sales capabilities.
·20 Excellent leadership, interpersonal and communication skills.
·21 Accountable and resilient.
·22 Commitment to delivering a high level of customer service.
·23 Ability to work under pressure.
·24 Excellent grooming standards.
·25 Flexibility to respond to a variety of work situations.
·26 Ability to work on your own and as part of a team.
·27 Extensive management and supervisory experience in the hospitality, retail or leisure
industries.
·28 Able to analyse and interpret trends to facilitate planning.

Personal skills

·29 Undertaking continuous training to learn and understand the latest managerial
polices and practices.
·30 Sociable and personable.
·31 Capable of carrying individual and collective responsibility.
·32 Having a flexible “can-do” attitude and a positive approach to problem.
·33 Presentable and articulate.

AREAS OF EXPERTISE
·34 Running shifts
·35 Customer service
·36 People management
·37 Merchandising
·38 Cash management
·39 Problem solving
·40 Multitasking
·41 Delegating
·42 Networking
·43 Team building
·44 Chairing meetings.

ACADEMIC QUALIFICATIONS

·45 Birmingham South University – Degree BA (Hons) Hospitality & Management –

2008 / 2011
·46 Birmingham North University – Diploma in Business Operations – 2006 / 2008

REFERENCES
– Available on request