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Abstract
Absenteeism in India is one of the major causes for loss of production and revenue to the
organization. All the employees must be aware of their role played in the organization.
There absence is one of the major issues for decreasing productivity. The management
has a key role to play to take efforts towards reducing absenteeism in the organization.
Incentives and extra monetary benefits, better relations of the employees with the
management and better working conditions can act as major factors towards reducing
absenteeism. Absenteeism is a universal problem and every organization should strive to
tackle this problem in the best possible way.
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World Acad. J. Manag. 01 1016 (2013) Siddhey et al.
general dissatisfaction from other staff, particularly reckless alcoholism, and gambling, acute
if the absence is perceived as unwarranted. indebtedness, prevalent among labour. In addition,
he found that low standard of life and chronic
Literature Review poverty, sickness, accident or frequent child-bearing,
social and religious reasons as the factors affecting
Murthy et al. (1990) identified four factors namely absenteeism.
weather, festivals, marriage season and work load. Vaid (1967) stated that "Absenteeism is not the
They found direct impact on absenteeism of all the result only of sickness and a low standard of living,
identified factors. He stated that Absenteeism is a for in spite of higher production and better living
problem that affects companies uniformly. The conditions, absenteeism has increased over the last
problem of absenteeism gets aggravated during the 20 years.” The behaviour of chronic absentee
harvest season like during the monsoon and the roots workers also does influence the rate of absenteeism.
of the problem of absenteeism lie in the non- He categorized such chronic absentees into four
industrial agrarian way of life. He also found that categories such as entrepreneurs, status seekers,
festival seasons and the marriage seasons also affect family oriented and sick and old.
the absenteeism. He diagnosed in many cases that According to Sharma (1970) Absenteeism is
absenteeism can go even above 40% of the total often a symptom of an employee’s indifferent
workforce and poses serious problems in an attitude towards his technological environment. Such
organization. Claude, (1961) identified job as Fatigue, occupational diseases and industrial
satisfaction, work load, fatigue, and financial factors accidents, unpleasant conditions of work such as a
have their effect on absenteeism. The worker sees hard floor where continuous standing is required and
this conduct as the exercise of a right. disagreeable tests and excessive monotony, Lack of
According to Lambert et al. (2007) correctional team work and co-operation in group work are the
staff is the heart and soul of any correctional facility major causes of absenteeism.
because they perform the many tasks that must be Regarding managerial style, he observed that
accomplished for the institution to function properly. “Internal administration of an organization is
Since staff are critical to the success or failure of responsible for absenteeism. The work environment
correctional institutions, considerable research has is very important since a long portion of a worker’s
been done to examine how the correctional daily life is spent there. The atmosphere obtaining in
environment affects employees. A number of the plant affects his attitude towards his work and
researches have explored the potential causes of either persuades him to attend regularly or keeps him
correctional staff attitudes, particularly job stress and away.”
job satisfaction. Understanding how the work Sagie (1998) stated that an absence was regarded
environment shapes, the attitude of correctional as voluntary or involuntary based on the reasons
workers is important; however, it is also essential to provided by the employees or supervisors. In his
explore the consequences of these work attitudes. research it was hypothesized that voluntary as
Muchinsky (1997) conducted study in the same opposed to involuntary absenteeism can be predicted
field on the basis of literature review on employee by organizational commitment, job satisfaction, and
absenteeism and concluded employees’ withdrawal their interactive effect. Intention to quit was
behaviour apart from turnover. Studies examining expected to predict voluntary absenteeism as well.
the psychometric properties of absence measures are Porter and Steers (2003) critically examine research
reviewed, along with the relationship between over the past 10-12 yrs. concerning factors related to
absenteeism and personal, attitudinal, and turnover and absenteeism in work situations. They
organizational variables. According to Hone (1968) identified that on a general level, overall job
emphasized on lack of commitment and felt that satisfaction was consistently and inversely related to
“absenteeism is related to new values and norms turnover and absenteeism. In an effort to break down
which are developing among the work force as a the global concept of job satisfaction, various factors
result of technological developments. Work and in the work situation were analyzed as they related to
leisure are now cherished by the worker, and these withdrawal behavior. They categorized factors into
he wants to enjoy along with monetary benefits he four dimensions namely organization-wide factors,
gets for his services. Economic consideration, immediate work environment factors, job-related
therefore, decides whether one would like to be factors, and personal factors.
absent from work.” Several variables in each of the 4 categories
Bhutani (1970) stated that “Absenteeism is not a were found to be related fairly consistently to both
single problem but many problems in one.” Thus, it withdrawal and absenteeism.
is a symptom of a rather complex disease, caused by Martocchio and Diana (2003) reveal in their
shocking housing and intolerable working research that theoretical and empirical
conditions, absence of any real and adequate medical developments in personality, affects absenteeism.
facilities, back-breaking transport conditions, Specifically, they investigate the relationship
between these three constructs and propose a
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World Acad. J. Manag. 01 1016 (2013) Siddhey et al.
theoretical perspective about the importance of term absence, which was then aggregated to the unit
affect in mediating the effect that personality has on level by averaging values for the members of each
absenteeism. One of the main goals of the research unit. The organization maintained separate records
is to look at both positive and negative of short-term and long-term absence for each
consequences of absenteeism. They proposed a employee. Short-term absence means absences of
model of the personality types that have a higher less than three consecutive work days where as
likelihood of using absenteeism to their benefit i.e., Long-term absence of three or more consecutive
to “recharge” and change negative affect and work days. They identified that lateness is another
therefore have the absence be functional i.e. dimension of absenteeism such as vacation days,
positive affect and higher productivity upon holidays, parental leave, and military leave.
returning to the job rather than dysfunctional i.e. Blau (1994) identify that taxonomy of lateness
negative affect and person is still unproductive or concerning the temporal patterning of unit-level
has less productivity than before the absence event. absenteeism. He proposed that a particular type of
They conclude by emphasizing the theoretical lateness, increasing chronic lateness, occurs as a
contributions that this model makes and by function of negative work attitudes and is
suggesting ways in which the model could be characterized by a non-random pattern of increasing
tested. frequency and duration. He found that employees
McLean(2005) identified that many who exhibited this pattern had significantly lower
organizations are struggling to find the ideal remedy levels of job satisfaction, organizational
for increased unscheduled employee absenteeism. commitment, and job involvement than employees
However, organizations are frequently discovering in other lateness categories. These findings suggest
that their cultures are to blame. that withdrawal behaviours such as lateness and
The European Foundation (1997) for the absence may indeed be dynamic criteria. Thus
improvement of living and working conditions did a absenteeism is related to such variables as neurosis
project and studied that employers and workers can age, tenure, pay and place of residence.
have a knowledge base to start preventive and
Gellatly (1995) identified age, organizational
reintegrate activities at the work place. These
tenure, perceptions of interactional justice, affective
activities can be broadly classified into four sections
and continuance commitment, and the perceived
firstly they should use a systematic and
absence norm in the employees' work unit or
comprehensive approach, secondly it should be
department as the dimensions of absenteeism.
based on the needs of the work force, thirdly it
Whereas Hackett (1984) worked on age, tenure and
should be aimed at active employee participation
sex as the dimensions of absenteeism.
and finally it should be applied across all workers in
Nicholson (1977) presented one of the first
the company. Another project by European
theoretical explanations of employee absenteeism
Foundation mainly focused on the health related
using personal characteristics, work involvement and
issues of absenteeism. In the main phase of the
attachment to the organization, attendance,
research, detailed studies were made of different
motivation, and random factors i.e. unpredicted
approaches to reducing absence associated with ill
factors, such as car breaking down influenced a
health. Absenteeism results most often from health
worker’s frequency of attendance and absence.
and personal reasons, but the fact is that only about
a third of absences are caused by personal illness, Wattles and Chad (2003) examine the
family issues, personal needs, stress and an relationship between various components of health-
entitlement mentality. related fitness and employees perceived
According to Veil (1962) absenteeism is more productivity, job satisfaction and absenteeism.
than a behaviour pattern, and is regarded differently Fitness assessment consists of measurement of body
by the employer and by the wage earner. The fat, cardio-respiratory endurance, flexibility, and
employer regards it as a more or less frank breach muscular strength and found relationship between
of work contract. The worker sees this conduct as fitness levels and perceived productivity and job
the exercise of a right and as a means of defence satisfaction.
against the dissatisfaction he feels with his work.
Fatigue acts as a break which intervenes before Researchers have identified variations in the
maladjustment and exhaustion. It takes the form of dimensions or factor which directly or indirectly
affect absenteeism. Vaid, (1967) categorized chronic
escape but it comprises a positive aspect of defence
absentees into four categories such as entrepreneurs,
against possible pathological complications.
Many experts unanimously agree that status seekers, family oriented, sick and old.
absenteeism is directly related to management Nicholson (1977) identified personal characteristics,
policies and behaviour of managers and supervisors. work involvement and attachment to the
organization, attendance, motivation, and random
Ilgen and Hollenbeck (1977) stated that absence
was calculated for each employee as the percentage factors those affect absenteeism. Hackett (1984)
of available work hours missed because of short- worked on age, tenure and sex as the dimensions of
absenteeism.
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1 Type of research:
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organizational, economical etc.) helps to overcome written communication becomes meaningful only
absenteeism. when employee can readied understood them, too
many notices should be avoided only the essential
ones should be put on the boards, which should be
Measures to Control Absenteeism placed near the entrance inside the canteen and in
Absenteeism is a problem which cannot be tolerated areas which are frequently visited by the employees
but still can be managed. It should be managed in so that they are aware of the policies of the company
manner so that the performance of the organizations and any sort changes being made.
has not to suffer. Some measures to control
absenteeism are as follows: 6. Liberal grant of leave: The managements strict
attitude in granting leave and holidays even when
1. Adoption of a well defined recruitment procedure: the need for them is genuine, tempts employee to go
The selection of employees on the basis of on E.S.I. leave for under this scheme, they can have
command, linguistic and family consideration should 56 days leaves in years on half pay. An effective
be avoided. The management should look for way of dealing with absenteeism is to liberalise
aptitude and ability in the prospective employees and leave rules.
should not easily yield or pressure of personal likes
and dislikes. Application blanks should invariably be 7. Safety and accident prevention: Safety at work
used for a preliminary selection and tools for can be maintained and accidents can be prevented if
interviews. The personal officer should play more the management tries to eliminate such personal
effective role as coordinator of information, factors as negligence, overconfidence, carelessness,
provided that he has acquired job knowledge in the vanity, etc. and such material factorizes unguarded
function of selection. Employers should also take machinery and explosives, defective equipment and
into account the fact that selection should be for hand tools. Safe methods of operation should be
employee’s development, their reliance. They should taught. In addition consistent and timely safely
as far as possible rely on employment exchange. . instruction, written instructions (manual) in the
regional language of the area should be given to the
2. Provision of healthful and hygienic working work force.
conditions: In India, where the climate is warm and
most of the work involves manual employee, it is 8. Coordinal Relations between seniors and
essential that the employees should be provided with subordinates: The seniors should be recognise that
proper and healthy working conditions. The facilities company’s work is a group’s task and cannot be
of drinking water, canteens, lavatories, rest rooms, properly done unless discipline is enforced and
lighting and ventilation, need to be improved. Where maintained. Cordial relations between the seniors
any one of these facilities is not available, it should and subordinates are therefore essential for without
be provided and all these help in keeping the them, discipline cannot be increased. One of the
employee cheerful and increase productivity and the consequences of unhealthy relations between seniors
efficiency of operations throughout the plant. and subordinates is absenteeism.
3. Provision of reasonable wages, allowance and job 9. Development of employees by training: The
security to the employees: The salary of an system of employees’ training should be so designed
employee determines his as well as his family as to take into account their educational needs as
standard of living. This single factor is important for individuals for their personal evaluation, as
him than other. The management should, therefore operatives for their efficiency and advancement, as
pay reasonable wages and allowances, taking into citizens for happy integrated life in the community.
account the capacity of the industry to pay.
Suggestions and Recommendations
4. Welfare motivators and social measure: The
management should consider the needs of employees Absenteeism is a serious problem for management
and offer them adequate and cheap housing because it involves heavy additional expenses. The
facilities, free of subsidised food, free medical and management should take the following measures to
transport facilities, free education facilities for their reduce the rate of absenteeism:-
children and other monetary benefits. As for social 1. Provide Incentives: An incentive provides an
security is concern, the provision of Provident Fund, employee with a boost to their motivation and avoid
SBI facilities, Gratuity and Pension, all those need to unnecessary absenteeism. Incentives like two hours
be improved. of bonus pay for every month of perfect attendance
can improve a lot.
5. Improved communication and prompt redresses of 2. Employee Assistance Program: If you confront an
Grievances: Meetings and concealing are called for employee about his or her frequent absenteeism and
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[16] Sharma, B.R. (1970) “Absenteeism – A Industrial mental health Group and Concourse
Search for Correlates”, Indian Journal of Medical, 1(7), pp 55-64.
Industrial Relations, 5(3), pp. 267-289.
[19] Wattles, G., Chad, H. (2003) “The
[17] Vaid, K.N., (1967),“Paper on Absenteeism”,
Relationship between Fitness Levels and
Asia Publishing House, Bombay, pp 54-67.
Employee’s Perceived Productivity Job
[18] Vail, C., Mentale, H. (1962) “Absenteeism:
Satisfaction, and Absenteeism “Official
More than a Behaviour Pattern”, Journal of
Journal of The American Society of Exercise
Physiologists, 6(1), pp. 24-32
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Annexture-I
Descriptive Statistics
Rate of Absenteeism
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 8 9.9 9.9 9.9
2 12 14.8 14.8 24.7
3 9 11.1 11.1 35.8
4 34 42.0 42.0 77.8
5 18 22.2 22.2 100.0
Total 81 100.0 100.0
Descriptive Statistics
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Personal Factor
Cumulative
Frequency Percent Valid Percent Percent
Valid 1.50 5 6.2 6.2 6.2
2.00 4 4.9 4.9 11.1
2.50 3 3.7 3.7 14.8
3.00 10 12.3 12.3 27.2
3.50 7 8.6 8.6 35.8
4.00 28 34.6 34.6 70.4
4.50 14 17.3 17.3 87.7
5.00 10 12.3 12.3 100.0
Total 81 100.0 100.0
Attitudinal Factor
Cumulative
Frequency Percent Valid Percent Percent
Valid 1.33 1 1.2 1.2 1.2
1.83 1 1.2 1.2 2.5
2.50 4 4.9 4.9 7.4
2.67 3 3.7 3.7 11.1
2.83 2 2.5 2.5 13.6
3.00 8 9.9 9.9 23.5
3.17 4 4.9 4.9 28.4
3.33 8 9.9 9.9 38.3
3.50 12 14.8 14.8 53.1
3.67 7 8.6 8.6 61.7
3.83 6 7.4 7.4 69.1
4.00 8 9.9 9.9 79.0
4.17 8 9.9 9.9 88.9
4.33 7 8.6 8.6 97.5
4.67 2 2.5 2.5 100.0
Total 81 100.0 100.0
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Organizational Factor
Cumulative
Frequency Percent Valid Percent Percent
Valid 2.10 1 1.2 1.2 1.2
2.20 1 1.2 1.2 2.5
2.40 1 1.2 1.2 3.7
2.80 3 3.7 3.7 7.4
2.90 1 1.2 1.2 8.6
3.00 3 3.7 3.7 12.3
3.20 5 6.2 6.2 18.5
3.30 3 3.7 3.7 22.2
3.40 6 7.4 7.4 29.6
3.50 6 7.4 7.4 37.0
3.60 10 12.3 12.3 49.4
3.70 5 6.2 6.2 55.6
3.80 3 3.7 3.7 59.3
3.90 7 8.6 8.6 67.9
4.00 6 7.4 7.4 75.3
4.10 4 4.9 4.9 80.2
4.20 8 9.9 9.9 90.1
4.30 1 1.2 1.2 91.4
4.40 3 3.7 3.7 95.1
4.50 2 2.5 2.5 97.5
4.60 2 2.5 2.5 100.0
Total 81 100.0 100.0
Other Factor
Cumulative
Frequency Percent Valid Percent Percent
Valid 1 5 6.2 6.2 6.2
2 2 2.5 2.5 8.6
2 8 9.9 9.9 18.5
3 7 8.6 8.6 27.2
3 19 23.5 23.5 50.6
4 14 17.3 17.3 67.9
4 17 21.0 21.0 88.9
5 5 6.2 6.2 95.1
5 4 4.9 4.9 100.0
Total 81 100.0 100.0
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