1

Introduction: Contents

 Course objectives
 Course content
 Main business scenario
 Course introduction

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Course Objectives

This course provides you with information on:

 The most important terms and concepts
in SAP Business Workflow
 The Human Resource (HR) context in which
SAP Business Workflow is used
 Workflow examples from HR

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Course Content

Preface

Unit 1 Introduction Unit 4 Workflow in HR

Unit 2 Organizational Plan Unit 5 Workflow Reporting
Unit 3 Process Structure

Exercises
Solutions

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Main Business Scenario

 You want to implement SAPBusiness

Workflowto support business processes at
your enterprise
 You require an overviewof the basic
concepts, and are interested in the
advantages for and effects on Human
Resources
 You are particularly interested in Human
Resource processes that can be improved by
workflow

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Introduction: Objectives
At the conclusion of this unit, you will understand

 The fundamental principle on which

SAP Business Workflow is based
 How workflow can help your enterprise
to work more efficiently

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What is Workflow?

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 Please think about this question for a moment before turning to the next page.
 If you want, you can note your ideas down on this page:

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Workflow in One Sentence

Successful workflow management means

providing employees at the appropriate time
with suitable tasks and relevant information

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 SAP provides you with the tools and templates you require.

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Where is Workflow Used?

Workflow simplifies processes

That consist of a series of activities

In which more than one person is involved
That are executed time and time again in exactly
the same way
That require a high level of coordination

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Why Workflow?

Workflow was developed to

 Shorten lead times
 Automate business processes
 Reduce costs
 Transfer responsibility from one person to another
 Accelerate the flow of information

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Continuous Business Engineering

 Workflow supports the implementation of

business processes
 Workflow links functions that are structurally
separate
 Workflow helps expose weaknesses within
processes
 Workflow is flexible and enables you to adapt
processes swiftly to new conditions

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Workflow Helps the End User

Integrated inbox  The system performs

administrative activities
for the employee
 Relevant information is
immediately available
 Processes are more transparent
and easier to follow

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 The employee finds his or her E-mails and tasks - which are referred to as work items - in an integrated
inbox.
 By double clicking on a work item, the employee immediately accesses the appropriate R/3 screen,
which already contains the relevant data.
 The employee receives additional information, such as notes written by colleagues, together with the
work item.
 Excel sheets or Word documents, for example, can be integrated. They are directly accessible.
=> Changes of work media, i.e. from computer activities to working with pen and paper, are avoided.

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Workflow Helps Management

 Business processes are checked

and controlled
 Automatic notification if deadlines
are exceeded
 Analyses using the Workflow
Information System

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 The manager is supported by the workflow manager. Work is distributed automatically to the
appropriate employees in accordance with previously defined rules.
 Various tools facilitate the swift creation of analyses of and statistics on processing times, completed
tasks, agents included in processes, and so on.

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Workflow is More Than Just ...

 Document management and display

 E-mail and groupware
 Data distribution using different systems (EDI / ALE)
 Management of screen processes
 Management of temporary data
 Management of unique processes

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Planning
In which areas is SAP
Business Workflow implemented?
Increasing complexity

Workflows to Workflows to Workflows to

optimize the flow control individual control
of information activities complex processes

Exception/
Flow of information
error handling Approval procedures

Automatic
Doc. processing
system activities Deadline monitoring

Automatic help Process transparency Cross-applicational

R

processes

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 What are the aims of an SAP Business Workflow implementation? There are a number of reasons for
deciding to implement workflow. Once the business objectives have been defined, a team of technical
and business experts must be created to carry out the project.
 Decisions:
 Which role is played by each individual team member?
 Which resources are required to initiate and successfully conclude the project?
 Will the team members require training for their tasks? How much training will they need?
 How much time is available to carry out the project?

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SAP Business Workflow Links ...

the organizational plan

with the process structure

and business data

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Introduction: Summary

In this unit, you have learned

 What SAP means by workflow
 About the advantages of Business
Engineering with workflow
 Why Human Resources is relevant
to workflow

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