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OB Lecture 6 SN 1 PDF
OB Lecture 6 SN 1 PDF
and Conflict
Interdependence of Groups
• Pooled interdependence
• Sequential interdependence
• Reciprocal interdependence
• Team interdependence
Conflict Management
Conflict is a process in which one party
perceives that its interests are being opposed
or negatively affected by another party.
• Intra-personal Conflict
• Inter-personal Conflict
• Conflict between the individual and
the group
• Inter-group Conflict
• Inter-organizational Conflict
TYPES OF CONFLICT
Micro
Intra-
individual
Interpersonal
Intergroup
Organizatoinal
Macro
CONFLICT SOURCES
• Competition for resources
• Lack of absolute standards of openness,
honesty, trustworthiness, integrity, dealings b/w
general staff, departments, divisions.
• Lack of shared values, commitment, motivation,
enthusiasm.
• Unfairness, unevenness, and inequality of
personal and professional treatment.
• Physical and psychological barriers b/w
seniors & subordinates, departments, divisions
CONFLICT SOURCES (contd..)
• •
Assertive
Competing Collaborating
Assertiveness Compromise
•
Avoiding Accommodating
• •
Unassertive
Uncooperative Cooperative
Cooperativeness
Accommodating – Cooperating with other person‟s
wishes while not asserting own
•Effective reaction to build goodwill.
Competing – Maximizes assertiveness for one‟s own
position and minimize cooperative responses.
•Develops win lose conflict
•Holds promise when one has lot of power and has
no future relation with other party.
Compromise – Combines immediate levels of
assertiveness and cooperation.
Human Personality
Critical
PARENT
Nurturing
Free Child
CHILD Rebellious
Compliant
TYPES OF TRANSACTIONS
PARALLEL TRANSACTION
PARENT PARENT
ADULT ADULT
CHILD CHILD
CROSSED (BLOCKED) TRANSACTION
• Blocked Transaction
PARENT PARENT
ADULT ADULT
CHILD CHILD
ULTERIOR (HIDDEN) TRANSACTION
PARENT PARENT
•Psychological level
•Stimulus
ADULT ADULT
•Social level
CHILD CHILD
STROKES
Strokes refer to giving some kind of
recognition to the person.
TYPES OF STROKES
1. Positive
2. Negative
3. Indifference
ANOTHER CLASSIFICATION OF STROKES
a) Conditional (C) – given for behaviors
b) Unconditional (U) – given to the person.
Life positions
Elements of a Game
The elements of a game can be
expressed through a formula:
C + G = R →S→X→P
NEGOTIATIONS
Negotiation is an attempt to prevent conflict or
resolve existing conflict
Everyone negotiates !!
Negotiation strategies can be more than conflict
management and be a tool for success in
organizations for Management Gurus
TWO TYPES
i. Distributive Negotiations
ii.Integrative Negotiation
I. DISTRIBUTIVE NEGOTIATIONS
“Focus on how to attain the biggest
share/slice of pie” among the parties.
Decision more like compromise.
Forcing
Accommodating All used
Avoiding
Compromising
WIN LOSE SITUATION !!
SINGLE ISSUE
Tactics in Distributive Negotiation
Concessions
DEADLOCK
Cutting costs