Level of Job Satisfaction of the Ozamiz City Hall Employees

An Undergraduate Thesis
Presented to the
Faculty of College of Arts and Sciences
La Salle University

In Partial Fulfillment
of the Requirements for the Degree
BACHELOR OF SCIENCE IN PSYCHOLOGY

By

Cabilatazan, Kate Lyka G.

Hecera, Riza Mae A.
Retiza, Carl Joshua E.

May2019
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APPROVAL SHEET

This research titled “Level of Job Satisfaction of theOzamiz City Hall Employees”
prepared and submitted by Kate Lyka G. Cabilatazan, Riza Mae Hecera, Carl Joshua Retiza in
partial fulfillment of the requirements for the degree of BACHELOR OF SCIENCE IN
PSYCHOLOGY has been examined and recommended for acceptance and approval for oral
examination.

Thesis Committee

DR. GLENNA C. TAC-AN

Adviser
MARVEL DEROMOL RPm, M. Ed NOEME C. PEREZ, MA.Ed
Member Member

JEAN CARYL P. BARQUILLA RPm, RGC ALLYSSA E. BALUYOS, LPT

Member English Editor

MR. NOEL ALAMIN REB

Committee Chair

PANEL OF EXAMINERS

Approved by the Committee on Oral Examination as PASSED with [ ] no revisions [ ]

minor revisions [ ] major revisions on

MR. NOEL ALAMIN

Committee Chair

MARVEL DEROMO RPm, M. Ed NOEME C. PEREZ MA.Ed

Member Member

JEAN CARYL P. BARQUILLA RPm, RGC

Member

Accepted and approved in partial fulfillment of the requirements for the Degree of

Bachelor of Science in Psychology.

MAY 21, 2019 MR. NOEL ALAMIN REB

Date of Oral Examination Dean, College of Arts and Sciences
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Abstract
The purpose of this study was to determine the level and factors of job satisfaction of the sixty
(60) Ozamiz City hall employees’ calendar year 2018-2019. This study employed the
descriptive-quantitative method of research. Job Satisfaction Survey (JSS) of Paul E. Spector
(1994) was used to gather the data. Findings revealed that the employees are ambivalent on their
job. The nature of work and supervision is the factor that will satisfy their job performance.
Based on the findings of the study, it can be concluded that employees become satisfied with
their job when they feel their job as enjoyable, meaningful, like the things they do at work and
feel a sense of pride in doing their job. In addition, the employees also feel satisfied when their
supervisor is fair and competent in doing the job and shows interest in the feelings of their
subordinates. It is recommended that the Ozamiz City Hall Administration could take into
account and examine thoroughly the curriculum vitae of the applicants to have a proper match to
the nature of the job intended.

Key Words: job satisfaction, employees, job performance

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ACKNOWLEDGEMENT

The researchers would like to express their deep gratitude to the people who in one way

or another helped in the completion of this venture:

First, to the Almighty God for giving us guidance, strength and knowledge that guide our

way to overcome all the challenges and difficulties which led us to the completion of this study.

To Ozamiz City Hallinstitution, specifically the Human Resource Department for

allowing us to conduct the study and distribute our survey questionnaire to the respondents;

To Dr. Glenna C. Tac-an, our thesis adviser, for the assistance and suggestions of

valuable ideas for the topic under study;

To the chairman Mr. Noel Alamin; and the members of the thesis committee, Mr. Marvel

Deromol, Ms. Jean Caryl Barquilla, and Mrs. Noeme Perez for giving their pieces of advice

understanding as well as in their intellectual comments that helped improve the study.

To the respondents of the study, for their participation and cooperation in answering the

job satisfaction survey.

To the researchers’ beloved parents for providing financial support and moral support,

encouragement and prayers for which this research study is dedicated.

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TABLE OF CONTENTS

Pages

TITLE PAGE i

APPROVAL SHEET ii

ABSTRACT iii

ACKNOWLEDGEMENT iv

TABLE OF CONTENTS v

Chapter 1

THE PROBLEM AND REVIEW OF RELATED LIERATURE

Introduction 1

Review of Related Literatures 4

Theoretical Framework 14

Statement of the Problem 18

Scope and Limitations 18

Significance of the Study 18

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2. METHOD

Research Design 20

Research Locale 20

Research Respondents 21

Research Instruments 21

Scoring Procedure 22

Data Gathering Procedure 24

Statistical Treatment 24

Ethical Considerations 24

3. RESULTS AND DISCUSSION

Level of Job Satisfaction 25

Factors that Affect Job Satisfaction25

4. SUMMARY, FINDINGS, CONCLUSION AND RECOMMENDATION

Summary 31

Findings 31

Conclusion 31

Recommendations 32
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REFERENCES 33

APPENDICES

A. Letter of Approval 37

B. Letter of Approval to change the Research Title and Design38

C. Survey Questionnaire39

Researchers’ Profile 41
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LIST OF TABLES
Tables Pages

1 The Level of Job Satisfaction of theOzamiz City Hall Employees and 25

Factors that would affect the level of job satisfaction of the Ozamiz 25

City Hall Employees