CURRICULAM VITAE

A.PRAKASH AROKIARAJ
Flat no.102, Jalaja Block, Doshi Sri Mahalakshmi Malika Apts
Golden George Nagar, Mogappair, Chennai - 600107
Mb:9884844830/044-43863668
Email: prakash1066@gmail.com

Snapshot

A competent and resourceful Professional with great experience in consistently delivering

results that contribute to the mission and overall success of the hotel by accomplishing
performance objectives focused on business revenues, guest and associate satisfaction and
effectiveness and efficiencies.

Areas of Strength

 Over twenty five years of experience.

 Complete knowledge of Hotel Operations and Sales.
 Exceptional ability to communicate effectively with guests, vendors and co-workers.
 Strong ability to read, write and speak English & Tamil language fluently.
 Plan, forecast & budget to optmise the revenues, profitability and growth.
 Constantly improving sales and service standards.
 Remarkable ability to identify and resolve problems in a timely manner; develop
alternative solutions; and use reason even when dealing with emotional topics.
 Great ability to manage difficult or emotional customer situations; respond promptly
to customer needs; and respond to requests for service and assistance.
 Proven ability to build positive team spirit.
 Profound ability to delegate work assignments; provide recognition for results.
 Strong ability to look for ways to improve and promote quality; demonstrate
accuracy and thoroughness.
 Uncommon ability to prioritize and plan work activities.
 Provide overall leadership and responsibility for entire Hotel operations and Sales.
 Employment Profile

 Chakra Restaurant (Indian Restaurant), Johar Bahru,

Malaysia - Restaurant Manager – Jul 2016 till date.

 Ensuring best Customer Service

 Ensuring health and safety standards

 Staff recruitment & Management

 Management of vendors, inventory and equipment

 Planning Menu

 Achieving revenue goals

 Budget planning & cost control

 Green Coconut Resorts, Muttukadu; Green

Acres,Kodaikanal; – 2001 to September’ 2014

Joined has Asst. Manager (Sales) for Green Coconut Resorts and elevated as
General Manager (Sales) & (Operations)

Job Profile

Operations

 Managing all activities of all the property including employees, maintenance, sales,
and profit/loss controls.
 Set goals, motivate/ discipline employees; perform labor expense control, control
of general expenses and resolve guest related issues in accordance with the
company goals.
 Coordinate, direct and manage the hotel operation to achieve maximum
profitability, ensure guest satisfaction, protect the financial aspects of the business
and maintain the building.
 Promote and market business.
 Direct and manage property operations to assure optimum performance and
continual improvement in the five Key Result Areas (guest service, employees,
sales/marketing, property appearance, and profit/financial control).
 Overview HR matters including interviewing, hiring, training, assigning work,
coaching/counseling and performance appraisals.
 Ensure that product quality standards are met in all areas of the hotel as it relates
to the appearance, levels of maintenance and cleanliness; establish and maintain
preventative maintenance programs to protect the physical assets of the hotel.
 Consistently deliver results that contribute to the mission and overall success of the
hotel by accomplishing performance objectives focused on business revenues, guest
and associate satisfaction and effectiveness and efficiencies.
 Oversee the guest service function to ensure corrective action is taken to resolve
guest complaints and ensure that superior guest service is delivered.
 Sales

 Overseeing marketing and sales operations for achieving increased growth &
profitability.
 Utilising the public information and personal network to develop marketing intelligence
for generating leads.
 Devising and effectuating various strategies for the field force for enhancing sales.
 Sell hotel guestrooms groups, catering services, and banquet facilities through direct
client contact to maximize total rooms revenues and profits.
 Responsible for individual travel including knowledge and experience in consortium,
business travel, FIT and wholesale markets.
 Establish client base of organizations, associations, social, and corporate businesses
through direct outside and inside sales effort for the purpose of securing business for
the hotel to ensure that predetermined sales expectations are met and exceeded.
 Develop and maintain relationships with key clients in order to produce group and/ or
convention business.
 Negotiate guest room rates, meeting room rental, function space, and hotel services
within approved booking guidelines.
 Confirm in writing to the client all requirements via sales contract.
 Conduct tours of the hotel and banquet facilities; entertain qualified potential clients
in accordance with company and property policies and procedures.
 Achievement of the Sales Marketing plan.
 Attend and represent company at trade shows and city-wide conventions.
 Respond quickly to guest requests in a friendly manner.
 Follows up to ensure guest satisfaction.
 Recruiting, leading, training & monitoring the performance of team members to ensure
efficiency in sales operations and meeting of individual & group targets.

Hotel Ganpat (1987 – 2001)

Joined as Front office Executive and elevated as Front Office Manager.

Job Profile

 Managed the Reception team to ensure that our guests received exceptional service
and want to return.
 Ensured all guest requests were dealt with efficiently.
 Performed day to day running of Reception, ensuring check in and check outs ran
smoothly and to all Excellence Hotels standards.
 Ensured all billing procedures were followed correctly and accurately at all times.
 Ensured Early and Late Shift procedures were followed correctly and accurately at all
times.
 Ensured all reservations were taken correctly to hotel and Excellent Hotel standards,
and inputted accurately.
 Maximized sales by ensuring whole team was aware of "Rate of the Day", and
associated sales targets.
 Answered hotel switchboard and ensured that all queries were actioned or passed onto
the relevant person in the Hotel.
 Responsible for ensuring the Night Auditor/Porter shifts were covered at all times.
 Performed training and management of the Reception and Nights team.

Education : Bachelor’s Degree in Economics from Loyola College, Chennai