Namrata

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 Soft skills are defined by Dictionary.com as
desirable qualities for certain forms of
employment that do not depend on acquired
knowledge.. They include common sense, the
ability to deal with people and a positive
flexible attitude

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 Soft skills are intrapersonal and interpersonal
skills that determine a person's ability to
excel or at least fit in a particular social
structure, such as a project team, a company or
even music band.

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  Positive Attitude
 Self Esteem
 Emotional
Intelligence,
 Communication,
 Team Buiilding
 Body Language
 leadership ability,
 Etiquette,
 Presentation skills
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 Conflict resolution,
 Decision making,
Self -motivation,
 Self-discipline,
 Persuasion, etc.
 Time Management
 Stress Management
 Creative Thinking
 Goal Setting &
Motivation etc…
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  Hard skills are technical skills learned for a
special job.

 These skills may often be evaluated.

 These skills may be specifically taught in

training.

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SOFT SKILLS HARD SKILLS
 Soft skills are  Hard skills may be
something you may taught as long as one
have learnt directly has the ability to learn
from your family. them.
 Ex: The way a nurse  Ex: Learning how to
interacts with a patient draw blood from a
and soothes them. patients arm.
 Can you teach someone  If you have a desire to
to be nice? learn a skill, you will
probably be able to
learn it.
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  Your technical  What is then
skills responsible for
contribute only the balance
15% to your 85% ??
success

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 Soft skill are very important
 To handle interpersonal relations

 To take appropriate decisions

 To communicate effectively

To have good impression and

impact to gain professional

development
• Communication skills form the
corner stone of soft skills
• Every human being has to essentially

& effectively communicate with

others
• Effective communication is the

hallmark of one’s education

•The ability to speak fluently
using the right word in the
right order is good
communication
•Message using appropriate

vocabulary and syntax form

effective communication
 Non verbal language
Face is the index of the mind and it clearly displays the
persons interest
Body language presents to the audience what we feel

& think about the particular matter

Ex: Nodding one’s head
Body language (e.g, arms crossed, standing, sitting,

relaxed)
Emotion of the sender & receiver (e.g, speaking

clearly, enthusiastic)
 Writing evaluates a person’s proficiency
indications, spelling grammar etc…

 Errors committed while writing circulars,

reports & agenda considerably spoil the image of
the writer

 Good visual presentation using graphics, color,

balanced design layout- adds so much to written
communication.
Presentation skills include planning, preparation &
delivery of the message

 Making a formal speech is one form of presentation

Presentation skills can be broadly categorized into

physical oral, & electronic
Successin life depends on presenting ideas in an
appropriate manner.

Look at the eyes of audience & speak in a natural,

conversational voice

Appropriate voice will make the presentation

effective and interesting

Ask for feed back from your audience about your

presentation & change accordingly

In presentation especially, stop occasionally to ask

the audience understand what you have said
 People of either gender, different age groups,
qualification, status & skills work as a team with
a common objective of accomplishing the task
 The success of any organization largely

depends on the coordinated efforts of its

employees
 It mainly refers to the agreeableness & co-

operation among the team members

 Professional ethics is the need of the hour in any
organisation.
 When a person is at the work spot, he must think of
his work only
 He must put his heart & soul into the work
 Each employee is a organic part of the organization
& must strive to contribute his mite to the successful
functioning of the organization
 Man is a social animal & his success in life
largely depends on his relationship &
interaction with others
 We must respect the views & sentiments of
others.
When we want to differ from their views, we
must very politely give hints to them without
hurting their feelings
 Prioritize work & schedule your time
accordingly
Important work should be allotted more time
& taken up first
Listening to classical music & practicing
Yoga will considerably reduce physical,
emotional & mental stress of an individual.
LEADERSHIP COMMUNICATION
SKILLS

Leaders, executives & managers need to be very

clear about what they expect from others
 Trust your self

 Keep smiling

 Share & stay together


  Always learn new things
 Accept responsibility for your self &
your actions
 Look at problems & challenges
 Be grateful always
 Love your self

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 For teachers, the ability to use effective soft
skills can make or break a career. While it
may seem obvious that such skills would
factor importantly in a classroom, soft skills
are also paramount when working with
parents, administration and other teachers.

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  On any average day teachers work with a variety of
people. Soft skills translate into the ability to
successfully navigate the needs of those individuals.
A teacher must use her oral and written
communication skills every day to effectively pass on
information to her students
 A teacher uses teamwork and collaboration at any
school-wide function, including faculty meetings.
Without critical thinking and problem solving skills,
the teacher could not effectively manage classroom
behavior or student progress.

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  A student gravitates toward success when
taught by an effective teacher. Differences in
teacher effectiveness can be "the dominant
factor affecting student academic gain.

 The best educators use soft skills naturally in

the many interactions they encounter
throughout the day

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  What happens if we invest in
developing our people and then
they leave the company??

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  What happens if we don’t and they
stay??

 Your thoughts are invited on this..

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