Idea

The idea is to create a ticketing support system wherein customer can log inquiry,
concerns and support needed. Support system may include chat support for real-time
customer experience.

This type of system can help the company to track each ticket raised by support team
(from chat facility)/direct from customer, with this functionality company can trace
easily which customer requires higher attention based on the issue logged in the
system.

Notes can be added easily within the customer record to help all the people within
Boots to have same/sync information.

Automatic alerts for concerns or ticket that have been long standing can also be added
so full attention from the management be allocated which can avoid irate
clients/customer.

Level 1 - Integrate Machine Learning Algorithms which uses NLP and Pattern
recognition to identity the user problem and provide solutions instantaneously
(through Visual Representation) from Centralized Knowledge management repository.

Level 2 - If the above algorithm fails to identify the pattern or problem use additional
algorithms to identify the problem area / division and redirect the issue to the
assigned SME or support person responsible for that division

Customers could be well informed in advance probable issues and resolutions of a

product / issue by analyzing and studying the existing issues like
1. Product which the customer has bought and its attributes

2. The customers demographic information

3. Age and gender of the customer

1
Have a high level categorization of the historical issues and identify the top
systems/areas that contributes to the issue. Once the trend is obtained, identify if any
of them can be reduced by running periodic awareness or publishing FAQs. Have a
tiger team to fix the priority issues in a quick manner and look for areas of
improvement.

Get information from customer on the systems that shows a spike in operational cost
or maintenance cost
Maintenance Cost –Find alternative ways to run the applications or fine tune the
applications
Operational Cost
Find out which all manual process can be automated, Automate repetitive tasks
Have online servicing systems/call centers to resolve issues quickly
Proactively run reports/statistics on critical transactions and get these verified by
customers. This will to identify an issue upfront
Use Robots for servicing the informations quickly

MS Dynamics CRM Case Management represent a single incident of support, some

companies may refer to a case as a ticket, service request etc. Each customer can have
multiple cases at any moment in time. Cases have subjects, knowledge base articles,
products and / or entitlements related to them. Cases also have activities associated
with them. And cases can originate from activities, such as an email support
query.Cases can be created from the case form, a quick create form or by converting
activities. (Activities can include, appointments, emails, phone calls, faxes, letters,
service activities, campaign responses, tasks and even custom activities.) It is also
possible to use record creation rules to automate creation of cases, for example on
receipt of an email.

Cases, by default, utilise a business process flow to display stage information. The
default stages are identity, research and resolve.

Chat suport that will help customers, even with list of all available issues as suggesions
or type any new issue at the chat.
Support system should provide the correct resolution. Here machine learning and AI
algorithms play vital role. If no resolution available,redirect customer to the correct
portal to raise suporrt team call. Once the new issue is resolved train the AI, to add
this as well.

2
Any unplanned interruption to the quality of services can be termed as an incident
which can eventually lead to
the threat of a service . And hence crucial acknowledgment of any incident reported
on priority basis should be
our primary focus . To effectively handle incidnets it is always good to primarily focus
on
Restoring the service ASAP rather than spending more time on RCA (Root cause
Prioritize the tickets and as and when the tickets are raised by the Clients in the
Analysis) .
system, trigger an Email to the Boots Support team. A scheduler can be configured and
automated points
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can rely on the KEDB for any issues
and can seek help to
come up with a temp fix for the issue similar to a search engine. We typically say "Just
google and see" which is a major
SE we currently have for anything and everything.
2.Maintaining a cloud solution tool/Platform for incidents (An App / Webased
solution) where we actually maintain informations on
1.Response Plan  a.steps to handle the incident b.Resolution and timeframe for
completion c.Escalation procedure for SLA breach
2.Response Management -Creation of schedule and Tasks
3.Monitoring- Generates dashboard and PDF reports for the incident
This is how we can bring in digitization for ticket handling .
3.Adoption of Divide and conquor alogorithm- Incident can occur due to interruption
of many engaging systems and
breaking down a problem into subproblems would help us achieve faster resolution for
the incident and multiple groups
who works on subproblems can be more effective.
4.Managing a team who can take an end to end responsibility of managing and
assigning incidents can be done .This will
ensure that incidents are being worked by the concerned team and hence they retains
the ownership and responsibility
for monitoring the life of the ticket regardless of which service group is are currently
managing the ticket.
This also allows to raise appropriate escalations, make updates in a timely manner
and monitor the ticket status (Assigned/Resolved/Closed/Deferred etc ).

3
1.Build a customer service app for mobile / Boots Kiosk that can take in customer
query as a message and create a ticket for it. Leverage unified messaging to capture
requests from multiple channels such as sms,email etc.)
2. Have a drop down list to enable customer select the issue type to see if this is a
frequent /common problem or query that can be resolved immediately and preferably
through automatic replies.
3. Have online / Live Chat integrated so that customer can have their issues resolved in
real time and also feel more connected. Bots can initiate conversations and respond to
standard / FAQ responses and customer service agent can respond to other queries.
4. Based on analytics (of past issues, historical responses , feedback and current
requests) a prioritization matrix to assign priority to tickets can be determined.
5. Apply prioritization on the ticket - High, Medium, Low and customer support reps to
be measured on not just the number of tickets but based on number of priority tickets
closed ( a weighted arithmetic to be used).
6. Have a visual dashboard to measure time to closure and wait times between tickets.
This will help improve efficiency by deploying an optimal sized team.
7. Develop wiki style portals so that responses and FAQs are accurately updated and
kept current for consistent messaging when responding to customers.
Architect a knowledge repository system which could automate lot of ticket resolution
faster and accurate using AI techniques.

If the client need a material on Sunday so that time we work on either on Friday or
Saturday instead of working on Monday itself. We can keep seperate queue/channel
where very emergency are treated in priority of others like a VIP users issue.

Identify the flaws in current support process, identify the key areas for automation like
implementation of SCCM, introducting a CI tool like jenkins / ancible. As there is an
existing ticketing system the data should be easily available. Enable offshore - onsite
model for call center support like our L1/L2/L3 support team model.
Perform RCA for all the long pending issues, which will enable identifying the process
flaws and will help to conclude the changes to be made to environment and process.
These would help us to get to a Proactive mode from a reactive model of support.

4
With all the solutions that we provide there should be focus on identifying the top
repetitive issue that is being reported. Find a solution to fix it permanently with all the
solutions that we provide there should be focus on identifying the top repetitive issue
that is being reported. Find a solution to fix it permanently

Steve is an (Artifical Intelligence), Steve is ready to solve the all possible issues(tickets).
The reason behind the user's raising the ticket is they don't know, how to access the
content, procedures and May have some troubles.
Steve also connected with mobile. So users can get their mobile notifications as well.
It will guide the user to resolve the issue that occured.

It also has the video catalogue which helps to the basic user to understand the flow
needs to be followed. By using Advanced analytics we can include the more futuristic
aspects.
It will suggest the appropriate solution related the issue that occured.

If the user is have problem with visibility in eye, He can access through voice based
controlling through mobile application. There Steve automatically helps based on user
quest.

Application is auto connected when user is entered the shop. Steve asks the
permission, if the user wants help from the AI.

application is auto connected with user mobile, AI has accessibility with map. It will
guide the user based on request. it will suggest the location of medicine he/ she
needs. And altogether the dose level, It will suggest for the differenct ages.

Steve will give an advice, which drug is most pick by the user. Incase there are mutilple
drugs for the disease.

5
Based on the problem description and the issues faced, below is what I would do:

- Helpdesk : Put an effective helpdesk from UST that seperates tickets into different
teams and assigns ticket to the respective team lead. This specially helps in an
environment where ticket volume is high.

- Zendesk : Look at this ticketing tool option. UST can use it. There are lot of times
where updates to tickets stays untonoticed and mailers gets lost in volume. Zendesk is
the best ticketing tool I have come across ever in my 11 yrs of professional experience.

- Team Mailbox - Use 1 single team mailbox instead of individual mailbox and tag
tickets as per type. If issues are high, issues gets lost on the queue and hence the idea
of a common queue.

Problem Base:

1. Automated ticketing agent (chatbot) is able to read keywords or catchphrases and

automatically create tickets on behalf of the customer.
2. For instance user just types "packaging issue", the chatbot captures that the
customer/supplier has an issue with the delivered goods and poses a response back "
We understand there is a packing issue for the goods already delivered, If so, please
say Yes". Once it is confirmed, the ticket is raised on behalf of the customer and
assigned to the packaging team. Input is captured in terms of reading/scanning the
barcode of the packaged goods.
3. If internal/external user types "New cash machine", it understands that the store
needs a new cash machine to be installed. So it posts a reply back confirming the
intent, opens a ticket and sends to the manager for approval.
4. This can be done within a smartphone app, it has been implemented in some
organizations.
5. To order new stocks/replenish stock, they could go with tabs or buttons similar to
Amazon Dash buttons. It is a wi-fi enabled cloud device that is used to order frequently
used items. It could be slightly enhanced to read a product key and order the new
number of items needed.

6
Idea Description
1. Identify the recurring tickets
2. Document the resolution process of the above category in a format where L1 team
can understand and should be able to do without the help from support team
Impact
1. Reduce the number of ticketsif L1 team can solve at the time of logging itself.

Every Issue could be segregated into various sub-groups. This could be based on the
subsystem, domain or technology. Our idea basically implements the grouping of the
ticket issues to handle them better. Each grouping issues are then documented based
on the recurring problem. Then resolve the problem by tackling the root-cause.
[1] First consider an ideal tool to handle the Incident Management considering the ITIL
framework Eg: HP solutions
[2] At the service desk Level 1 when the incident arrives group them into different sub-
groups and redirect accordingly.
[3] Service desk level 2 is specific to sub-groups, that will handle requests , refer to
documentation and try resoving the issue. They prepare not-available KB documents
on the incident. Not available KB and unresolved issues go into Level 3 of sub-group
[4] Service desk Level 3 will try to resolve more of a data and environment issue acting
like a production support team and helping the steps to Level 2 for preparing the KB on
the incident. They create problem ticket on recurring incidents to resolve with root-
cause identified.
[5] Further Sevice Level 3 will cut down the task to the Level 4 development team on
code issues.

The above segregation into sub-groups combined with delegation to other levels and
accurate documentation is a way to handle efficiently

Please start the practice of creating a weekly metrics which should include the severity
of tickets, ticket logged in date, age of the ticket, name of the team working on the
ticket etc. This need to be presented to the management level by organizing a weekly
meeting. This will make sure that all the tickets are handled as per the priority.

Creating a pivot chart can help to summarize the data more accuretly, and fast tracking

7
Re-using knowledge from past tickets:
Use an automated search engine or AI to use keywords in tickets to search past ticket
database and list in descending order of count of hits. Algorithm to also factor in open
date of those tickets could be used. This feature should be incorporated in the
ticketing system itself. Contact number and names of personnel who resolved should
also be available.
Auto-routing of tickets:
Experts can be tagged. Delay in solving tickets should enable system to auto route to
these experts.
System should auto assign tickets based on resolution rate.

Orchestration automates simple or complex multi-system tasks on remote servers that

are normally done manually. An Orchestration process can cross all management
disciplines and interact with all types of infrastructure elements, such as applications,
databases, and hardware. Orchestration combines the ServiceNow graphical
workflow with the MID Server to run Orchestration-specific workflow activities.

we solved a problem with the given input, then save the result for future
reference, so we can avoid solving the same problem again. If the given problem can
be broken up in to smaller sub-problems and these smaller subproblems are in turn
divided in to still-smaller ones, and in this process, if you observe some over-lappping
subproblems, Using dynamic programming analyze the problem and see the order in
which the sub-problems are solved and start solving from the trivial subproblem, up
towards the given problem. In this process, it is guaranteed that the subproblems are
solved before solving the problem

A simple responsive web page to list all Boots application support team including
primary & secondary contact avaialable to support at that moment. Highlight the
escalation point incase primay & secondary contact is not online or to escalate next
level. The page will provide the details of applications each support teams
areaccounted for. Overall idea is to improve the communication between the various
support team.

8
Problem Scenario.
When a system performing a critical business function fails (due to system failures etc)
, within a very short span of time multiple tickets for the same incident are created.
This causes overhead for the L1 support as the requestors have to be informed about
workarounds, ETAs, resolutions, etc, which is redundant in nature. Most Incident
management vendors have provisions which enables L1 team to create master ticket
which can be linked to supplementary tickets. If the impact is huge, the L1 team
configures IVRs with the master ticket details so that the customers are informed
about the failure(when they call the customer care numbers). Users need to refer only
to the master ticket to get the most recent updates, workarounds, resolutions etc
about the incident.
The process of creating the master ticket, configuring IVR etc is most often manual and
hence, by the time L1 sets up the IVR, there would be multiple tickets in the system.
Idea
The idea is to automate the creation of the master ticket and its linking it to the IVR by
Robotic Process Automation, thereby reducing customer dissatisfaction, minimizing
the L1 effort etc. This idea is more suited for failures where impact is huge and the
resolution is time critical.
Steps for implementation
1. Through RPA, various business service applications/functions are polled regularly for
service availability.
2. If a service isnt available, tickets with the appropriate priority level is created by the
incident management system, using their corresponding incident triggering
mechanism
3. The auto generated tickets are routed from the L1 to the corresponding L2/L3
support (this can be automated/supervised based on client requirements).
4. If the estimated impact is huge, the incident management software will then trigger
a search for a matching IVR template,(if not L1 has to create a new one) from the IVR
template repository.
5. Once the IVR is setup by the L1, any new customer wanting to raise a ticket for the
same incident will be informed about the failure and will be provided with the
reference to master ticket.
6. If Customers, wish to get a push notification about the workaround or resolution,
the IVR can accept the needed contact info, which will be updated to the intimation
list associated with the ticket.
7. Customers will be intimated in a single shot by the incident management software,
based on the appropriate status changes for ticket. This frees up valuable L1 support
time and improves customer satisfaction.

9
This is basically a workflow/taskflow based system built in Oracle ADF where it queries
past history for the issues and solutions, and an email notification process bounded by
SLAs. The system ensures the problem is resolved or intimated to the respected POC
along with the escalation matrix.

Approaches can be as follows,

1. List box that categorizes the problem type

2. Each category will have the solution roadmap handed over to the client.

3. If the problem type is new, it would be taken to the escalation matrix with action
plan and SLAs set, hence the resolution time is intact without a millisecond slip.

4. The new problem type would be added to the existing category and the loop
repeats.

The solution can be implemented through Oracle ADF [UI Design], Workflow or inbuilt
Taskflows to device the flow mechanism, UMS [User Messaging Service] to trigger the
emails to the respective POC with escalation matrix in the loop.
5. Audit report can be pulled to know the Pie chart or bar chart representations of
issues and resolution for the predictive analysis.

A common repository with a search engine to be maintained. This repository should

have all the frequently raised tickets along with the way in which the issue was
resolved. This should be searchable with a key word. Also, if there are any related
queries to the same, it can have suggestion links below the same questions.
The same question can also have a space where the users can add their comments or
any alternative way through which this issue had got resolved for them.

10
The idea is to have an Intelligent Chatbot that interacts with the customer
,understands the issues and provide resolution steps based on the historic ticket
details.Given below are the benefits of Smart Remediator.

Reduced Ticket Inflow: It will either direct the customer to Self Service Catalogs
or provide steps to resolve by themselves based on previous historic information.This
reduces the ticket inflow and customer's time is also not wasted in creating tickets.

Automatic Ticket creation:It can also create tickets automatically by interacting with
Service Now whenever a new/different issue is identified.The customer and Service
desk team will be notified on ticket details instantly.
Eliminates Duplicate tickets: In case a common issue/breakdown has occured, the
system will proactively respond to the customer stating that it is being worked on or
give appropriate responses.This avoids duplicate tickets being raised as the system
reviews and provides smart resolutions.

11
a. Time saving. [Minimising the ticket resolution time]

b. Efficient (least steps)

c. Minimal/No manual errors

Solution Trivia
All mentioned below actions would enable team to deliver a much improved results.

1. Increase the efficiency of whole team starting from Service desk level. And end up in
a much improved ticket resolution time as this training would result in minimal
surprises as team is all equipped with the possible challenges. [Idea is to equip the
team with a competitive knowledge of the things [here product/Services] that they
work on]
2. Read and understand the history of incidents using improved analytics and
understand the pattern they follow with respect to reach categories [Need to
segregate all key incidents]. Idea is using the pattern of incident flow, we can
understand which part is causing much trouble and we can apply some measures to
limit those first.
3. And try not just to resolve the cases. But also focus more on limit the cases which all
are possible. [E.g. Ambiguity of products/ services offered.]Idea is Even if we can
spend a 5 time at the time of service offered will be a great gain compared to the
time spent on resolving an issue later on.]
4. Compare the 'wins and gains' as we progress. Which would enable us to track the
rpogress and make sure the measures are working as expected.

Addition to above, any measures which are taken without taking the Support engineer
wont be handy and advicable.
Hence below add-on's also plays an x-factor here.
5. Employee lag on responce should control to minimal.
E.g. Employee recognition plays a vital key in support so need to comply this on a
monthly basis atleast. But measures should have no comprise on the quality of service
delivered.
6. Log entry need to optimise in the support tool what ever is used.
Such that Support Engineer shouldn't spend much time on log creation such as [Time
elapsed, Seviority, Next level Allocated person than a group etc.]
So while schosing the tool to work on Entry of log details captured should treat as a
Key Indicator.

12
 In this digitalization world customers/users from their previous
experience/impatced user of the similar kind of issue or problem must be in a position
to suggest or solve the issue of similar kind for another customer through some app. In
return customer/user whom ever is solving/suggesting the problem of another
customer should be rewarded appropriately so that many customers who have faced
similar issue will move forward to solve the problmes in numbers.

Hence this will make company to use their existing staff in routing the issues to
relevant customer to solve and if it is new type of complaint then this can be handled
by superiors team from the company.

In my opinion people always wants to know something in reality from some reviews
or comments to believe something told by sales person for solving their problems, so
instead making people to wait for someone to comment or review we can directly let
customers interact with eachother and in return they can be rewarded.

So create an app to handle complaints and send notifictaion to customers who have
already faced similar issue for solving or suggesting :).

13
Problem : The technical side of the career aspect after 10 years leads into Tech
lead/Architect. This position was well defined in the industry for a lead who would
mentor developers and interact with busineess and technical feasibility. But, there was
still a gap with individuals wanting to stay in technical side on a senior role and
contribute towards the operation aspect with knowledge in development and
operations. Also, there is gap between the Operations and the development team
which presents risks during the UAT stage from the business that does not gel well
with the requirement and final product.

Impact : This creates a Developer with Operation efficiency role on a senior position
looking end-to-end SDLC. Performance Improvement / Automation along the process
tweeking are the keys aspects to look into.

Solution : A dedicated resource with 12-20 years experience moving in the technical
background. He squeezes the development work with the merging of code and
deployment aspects. Resolving the issues along with the operations team and focusing
on the priorities that needs to be worked upon from the deveopment team to deliver
to the business. The time saviour is on the operational activites to get it automated
and minimising the issues by directly interacting with the development teams.

Based on historical data, build models of ticket categorization and resolution. Train the
models on data sets to predict future ticket types and potential resolution for triaging
the ticket to the right person.

By applying continued training of the models on new data set, some of the solutions
can be handled by bots or RPA based solutions

Manual sorting and classification has limits due to the cost, time and speed of
processing. If Machine learning can be applied to classify and sort the incidents
according to categories and priorities, it can help resolve in a faster manner. It can also
recommend to some extend if an incident is duplicated, once it has a historical data.

Power BI can be used to visual graphical report of the incidents. This can also be used
to drill down the incidents to various levels. natural Language queries can also be used
to Query the incident for a faster reporting.

14
The existing system of Boots receives problems in the form of 'tickets' which will be
raised at the event of any incident from clients. Resolving these tickets accurately,
efficiently and on time would mean that Boots UK maintain their lovable reputation
among clients.

As for L1 help desk tickets, in addition to solving the tickets by trained help desk
support staff, other occured tickets resolution can also be shared at that time. This
could save time and minimise manual efforts.

Whenever an issue will be logged in the service now, the service executive will search
the issue in the chatbox,
Behind the scene a machine learning algorithm with run and do pattern matching of
the query with other resolved queries in the database.
If the pattern is matched , the result is displayed to the service executive who can help
in resolving the issue without any time lag, resulting in greater efficiency.
If the query does not match with the existing historical issues, then we will follow the
current SLA process and this query along with its resolution will be logged in the
database for future reference.

Since we need a quick , robust and easy solution. The idea is to develop a mobile app
version of ticketing tool.
When a ticket is created against an incident, the ticket will reach assignee group which
will alert the shift handler at the moment about the ticket on mobile app even if the
person is on a tea break.
The mobile App will give the option to acknowledge the ticket even when not in front
of the system. Acknowledgement time is improved.
The person can reach in front of system to work on it. Incase the ticket is not with right
group/team, he can reassign the ticket through the mobile app, which will improve the
time to take action on the system.
The app should also provide alerts on the ticket which are going to miss the SLA , so
that the assignee can work on the ticket at the earliest without missing SLA on any
ticket.
Unassigned ticket will be allerted to the whole assignee group.
Pri 1 and 2 tickets should be alerted to oncall through a phone ring with a message.
Overall the app will improve the acknowledgement, response and resolution time.

15
We can create seperate discuss forums and blogs for the account. So, we can put the
ideas and problems what we are facing while development. It will avoid the same
problem will not occur for others

Users (clients) will raise a concern thru text/email containing commonly used
words (e.g. unable to access site SITE1). The system will parse the text/email
and categorize/filter the concern accordingly. The system will then find a
resolution by looking up on a data bank or repository containing saved mapping
of keywords of common issues/concerns and corresponding resolution. If the
information given by the client is not enough in order to look up for a particular
resolution, the application can reply with a form that the client can fill out. The
form from the client will be processed again.

Once the keyword is found, the application can send an automatic reply
containing the resolution or updates for system issues (eg. Application or
database is down). A program from a Robotic process automation (RPA)
software can also be executed. This robotic software will perform a specific task
that will resolve the issue (eg. reset an account or call a service from another
application and raise a ticket accordingly). This is only applicable for issues
having a predictable resolutions.

Otherwise, if the keyword is not found or the resolution provided is not

enough, the application can redirect it to the admin support team. The admin
support team can provide a resolution as the usual way. Once they are done,
they can manually add the unique keyword to the data bank or link it to other
keyword so the next time the system will encounter it, it won’t be redirected to
the support team.

This way, the support team can now eliminate or minimize answering/resolving
same issues and can focus more in achieving work with greater productivity. A
client can also expect an immediate response (coming from the system) to his
concern as opposed to waiting for the support team to respond.

16
Problem Statement: Tickets Resolving time is more and at times Human Error:
As IS :
Currently Resolving issues and takes more time and with Manual Error.
To be:
The flow like this
----------- Offline -----------------------------------------------
1.Categorize all the issue
2. Create a Pareto Chart and do the Pareto analysis to identify Frequency of the each
issue 20 % of issue causes 80 % problem If we close the 20% issue then we can narrow
down problems (Please refer the attached sheet contains sample Pareto chart)
3. Do the Root cause analysis and map the Cause of the problem with Issue. It could
be One to Many relation( One Isssue --> N number of root cause issue.
4. Find out an Resolution for each Issue and mapped to it
Issue-> Root Cause--> Resolution
5. Feed the Data into Knowlede Base Management system
--------- OnLine ---------------
Now when the Customer calls for an complaint , Helpdesk representative search for a
complaint if it already exits then AI Customer system will automatically populates
with the Root Cause of an issue with the Resolution and If its matches then the
Customer will be communicated at instant without any Delay and will be assigned to
respective workflow executive to attend the work( Here the workflow executive
would be able to view the root cause and Resolution for the particular issue in the
system .Based on this issue will be resolved at the earliest.
Please refer the attached sheet contain To-Be with Pareto Analysis

17
The IT function needs to be managed in the same way business is, having its own value
chain, processes, and information systems. Implementing IT4IT Reference Architecture
(Open Group), refers to all the capabilities you need to manage IT services throughout
its entire lifecycle. Just like the business uses IT to support or automate its business
processes, the IT organization has to use IT to support and automate IT management
processes. This includes information systems such as a Project Portfolio Management
(PPM) system, development and testing tools, a Configuration Management Database
(CMDB), or an IT Service Management (ITSM) system for managing incidents,
problems, and changes. All these IT management tools represent “IT for the IT
organization”, therefore referred to as IT4IT. The IT organization is becoming more
dependent upon these information systems to automate IT management activities
such as build, test, deploy, monitor, and perform automated recovery. Due to the
growing importance of IT management to demonstrate the value of IT, but also due to
its increase in complexity, there is need to acquire new skills and competences within
the IT organization to deliver these integrated IT4IT solutions.

Despite the availability of many best practices, frameworks, and standards for
managing IT, enterprises often suffer from poor services and high costs and risks due
to a silo’ed IT function with badly integrated IT management tools. The Open Group
IT4IT Reference Architecture standard with its value chain-based IT operating model
address this problem by providing a prescriptive and detailed information model-
based framework that enhances and supports traditional process-based frameworks
and standards. The IT4IT Reference Architecture was created because there is a need
for a holistic, concise, and structured standard of how IT should be managed to
provide maximum value for the business (managing IT as a business) based upon the
IT Value Chain.

The IT4IT Reference Architecture enables a more streamlined, transparent, and

automated IT function across the entire IT value chain.

This is an idea for the Retail Industry. In retail outlets, there can be an option for the
customer to drive in and purchase the goods from inside the car itself.
The goods can be selected from inside the car and it can be moved to the POS where it
is scanned and the customer can pay the bill and take the items.

Automatable Sample Scenario.Suppose of User Accounts gets Locked.This turns ON a

reset flag in DB.Send Auto Email to Registered User Email to change the Password/
Authenticate User to Reset the flag.User Issue resolved without any Ticket being raised
or manual intervention.
Similar Problems/Solutions can be identified and Automated.

Historic data has to be mined to identify the kind of tickets raised and the
corresponding problem statement/scenario. This data can then be used to identify the
possible causes. Once the cause is identified, the resolution can be built and
implemented, either manually or automatically or both.

18
The idea is to host an ticketing automation engine in Azure cloud which can help to
perform ticket classification and to provide a digital handbook (repository with
previous ticket data) which will do a auto search on the repository using key words to
identify matching solutions. This can be prompted to the customer service person.
Benefits are :
1. Auto classification and work flow (ticket routing) will be done to route the ticket to
the right team at the earliest
2. Handbook suggestions will provide the information to customer service executive ,
this will help resolve obvious issues and for others which need technical team support.
The customer service person will be able to give directions to the end user on where
there issue is being taken forward. this will help better end user satisfaction
3. Predictability and analytics

The system will need a repository of existing tickets and a job to update the repository
on a daily basis.
The system can provide analytics capability as well, so that we can predict the issues
that customer face and come up with proactive solutions.

End-to-End Automation
With an easy-to-use, graphical Automation Builder, you can automate the validation,
diagnostics, and resolution of events to minimize incident volume. Common events are
automatically resolved without operator interaction providing time and costs savings
and enabling operators to focus on more complex incidents utilizing process guidance
and human-guided automations.

AI Enabled Bot framework to handle tickets. Once a ticket is created it gets routed to
the Bot framework which analyzes the category and provides resolution. We could
implement and demo the ID unlock feature getting resolved as a part of the POC. I
have asked for some more clarity on the requirement with which we could enhance
the features.

This framework could be plugged into a web/chat/IVR interface whichever is available

with the client at present. All 3 interfaces could be shown as a part of the demo

19
Existing Procedure:
After collected our essential items from items row.We need to wait for billing,there will
be a long Queue and it will be time consuming process.
Proposed Procedure:
While putting Items into cart,if we fix price reader before putting items into cart,
Item Price reader will do below tasks:
1).It detect Item and identify price
2).add current price to total amount.

This will consume time and burdon for customers

This is more like problem management application, which will have interfaces to talk to
application level automation processes. Problem managment applicaiton can list
down the problems and incidents in dash board layer and can communicate for
resolution these automation processes.

20
Reactive Programming (using Akka framework) or Spring Cloud Data Flow with tasks
implemented in a serverless applications model. All this done keeping a microservices
architecture in view.

Chatbots should be made available for employees and customers for providing
resolutions, possible answeres and workarounds on issues The knowledge base should
be kept updated. Known issues and workarounds should be updated to the chatbot's
database or service agent.Multi-language support chatbots should be created.

We need to address the Issue Address and Closure time by:

1. Streaming the process followed for the issues

2. Making the issues raised as tickets in a SharePoint and addressing as a ticket system
with well defined workflow including escalation to next level if not addressed within a
time period..
3. Sending reminder notifications to the ticket resolver about the status upto the time
it is closed.
4. Getting feedback as reports with categories and types.
5. Developing a Knowledge repository integrated with AI features as reference.

The difference in count of data processed in each day can be compared against the
previous report to identify probable code issues/code migration issues/data
issues/infrastructure issues.
Patterns can be tracked to identify possible issues.
Big data can be utilized for analysis.

Big Data: The Big Data service desk leverages unstructured data to decrease problem
resolution times, reduce ticket volumes, and increase user satisfaction. As soon as a
ticket is created and probable time of issue is estimated, automatic log and error
identification should be possible. Big-data analytics on No-SQL databases can be made
use for log and history data management. Finding matches will be easier and faster.
Log details should be attached to the ticket automatically by the time the ticket is
assigned to the technical support team. This will make the analysis faster for the
technical team.

21
Regular maintenance and deployment: Adding field in each system, changing
reference data, adding records for future dates (eg: timesheet), configurations, UI
appearances, etc are regular changes which involves development teams and
minimum 1 month to be available in production. Various sub-systems in a business
domain should be integrated and centralized.
A button click in one system should add database columns, propagate changes across
systems, view dependencies and change it everywhere, UI screen updates, etc. All
these should be automated using Java-xml-web-services based integration frameworks
which can reduce developers' work and involvement. Change and release
management cycles can be faster and can be done by business. Upgrades can be done
faster.

1. Define and train a classification model based on any deep learning algorithm. This
will classify/ predict the problems based on textual input.

2. Define and train another model which can respond with textual information like bot
or invoke any fulfillment services based on the parameters received. This model will
work based on the intent and entities received.

3. Collaborative work of these two models will solve the business problems.

1. Create a Support Knowledge Repository categorised based on the application.

(Create an excel workbook, which everybody can have in their systems with links to
the sites/solutions.)
2. Maintain a support document for each application.
3. List down the incidents faced till now and group them as
(i) Frequent Issues
Can be handled by anyone from the team as per technology.
Jot down the steps in the support document to be followed.
Data issues/Job failures/redundant application errors can be captured under this and
would take less time to address.
(ii) New issue - requires analysis and code change
Could be handled by senior members of the team, who can analyse the issue,
suggest a fix/code change.
Parallely this can be documented for future use.
4. Select items for automation. Example, a frequent data change that is required can
have a stored procedure written for it.
5. One another approach is to know create error logs/trigger mails directly from the
applications to let the team know before an Incident is raised for it.

6. The entire team can be made use of, which will reduce the dependency on a single
resource.

22
Since the problem statement mentions that Boots UK has to resolve a lot of issues on a
daily basis, the solution could be to first look for commonly occuring incidents and
identify any patterns of such issues. If so, some permanent fix could be incorporated to
address such kind of issues in general. This should definitely reduce the incidents
count upto some extent.

Then, there should be a new artificial intelligence based customer support platform,
which should be very user friendly (eg. it could be in the form of a chatbot). It could
work in this fashion :-
1) Once the user gives the nature of their problem, the chatbot should search for all
possible solutions from it's knowledge database. If there are any straighforward
solutions found, the bot could suggest the user to try that or if it's something like
resetting of password for a user profile etc., the bot could perform that for the user.
The bot could ask for more information from the user in order to better look for a
solution if it exists or not.

2) If the issue raised by the customer is something new and the bot cannot trace
anything related to that in stored memory, it could gather all the details from the user
(here some specific deep learning algorithms would be required to adapt to asking
valid and specific questions from the users). Then with all such details, the chatbot
could create a ticket and assign it to the next level support team (which could do
further analysis and may do data or code fixes). Once the next level team fixes the
issue, the chatbot would update its knowledge database with all the steps done etc. to
fix that issue so that in future it could help out the users.

23
Automation Platform in workflow management helps to streamline the process of
Software Asset management and accelerate it. The workflow that needs to be
automated isRequest for hardware and software.Provision and decommission of cloud
resources.Automated License management.Software installationCost center
tagging.Self service

Upon implementing it customer can take advantage of clean, normalized IT inventory

and software asset management information. This helps them benefit upon all areas of
IT management.
Request for hardware and software: Automation platform control the way over the
way in which hardware and software are consumed. They use a set of automated
background activities to provide complete lifecycle management of software service
request.
Provision and decommission of cloud resources: Automation platform can be used to
track the use of cloud based application, so that SAM managers can ensure hat they
are getting value for money from suppliers and it could save money as the organization
fails to identify where license are purchased.
Automated license management: It will help in managing millions of licenses, and also
it involves license management as continues optimized process.
Self service: By ensuring that request for resources follows policies by organization.
Software installation:
Cost tagging: Tagging of content such as internal cost center, enable services providers
to include in the billing process., and also automation platform helps to save money
from manual errors and reduce occurrence of over use of software licenses and
virtualization sprawls occurring in first place.

Automation platform in workflow management is a one step shop for ordering and
management of internal services , it combines order and workflow management with
embedded process automation.

We proposed a novel approach to handle the tickets automatically in an efficient way

through an incremental knowledge base creation and social media interaction. The
constructed KB will help us solving similar tickets on the fly. Social media interactions
will help the user to get frequent update on tickets raised and any promotional events.

24
its a Bot based framework. there are two components of project - Monster and Bot

25
This framework anticipate that user interaction to a customer support could be by two
ways, either telephony or through website ticketing system The two options and the
option summary is given below:

IVR System
Website integrated voice/text chat
IVR System- This system represent the Interactive voice response system. In this we
can use asterisk server and xmpp bridge or simply xmpp also using jingle specification
which supports DTMF.
Website integrated voice/text chat- This system will be available at website and
user/client can interact to the chatbot by texting through voice.

Machine Learning Framework- This is the core framework which will deal with the core
logic. This would be a NLP -AI framework which will be using AIML to co-ordinate
between the lower level components and user based incoming communication. There
would be two lower level components which which will be used to feed the
informative data, as given below.
Ticket Database
Information system
Ticket Database- We will create a ticket database that will contain the generated ticket
information and the solution of that ticket. Our moto is to make our system automatic
Means Before generating any new ticket first our system will take help of this database
and find the possible solution.
Information System- If for any particular problem our automatic system will not get the
solution then with the help of Information system the system will get the solution.

Short Description About Machine Learning Framework- The main moto of this solution
is to make the system automate. And for this we will created two data base- ticket &
information.
For any repetitive problem our system will be feasible to give the solution without
generating the ticket.
And if any problem is new then that will create a ticket and put the details in the
Ticket database. So that for further any repetitive problem can be resolved without
generating new ticket.
And the corresponding details will be added to the Information system database.

26
By increasing application stability, tickets count should be reduced.

potential issues can be identified by using SonarQube on development time.

Continuous Inspection provides the capability to not only show health of an
application but also to highlight issues newly introduced. With a Quality Gate in place,
developer can fix the leak and therefore improve code quality mechanically.

Use server monitoring tools like Wily.Wily does monitor internal JVM activity, Backend
Connection Pools, can dive down to the method level and initimate using alerting
capabilities.

Operational Intelligence - Use Splunk Enterprise that will monitors and analyzes
machine data from any source to deliver Operational Intelligence to optimize IT,
security and business performace.

Initimate tele caller using voice play back utility for a common or planned or
immediate down time. So raising of unnecessary tickets can be avoided.
Auto logging tickets mechanism should be grouped or should not be duplicated.

A complete Web and Mobile Solution for rating the various geological locations. This is
on the basis of different parameters like 'Pollution Index', 'Ease of Living' ,' Hazard
Risk', 'Waste Management' , 'Sustainable Development Index'. These ratings are
consolidated to give a 'Overall Geo Index'.
The application allows both User Priority Search and Reverse Search. In user priority
search, user can find a suitable location as per his/her priorities. In Reverse search,
user can provide an address of a particular location and get the 'Overall Rating'.

We can have a nominal fee for accessing the final data. Different class of accounts have
different fees based on the facilities and depth of information we provide.

Target Audience: Individuals/Builders/Start ups/Retailers

27
GISselle - Digital transformation product using Geo-spatial business intelligence and
Artificial intelligence technologies that can predict , assess and model data points and
present it in a reusable and customization format using the concept of Design for
Happiness. This could be used to provide targeted information for Property
As per my understanding
Insurance/Auto Insurance‘Landmark Ltd’ is having
/Health Insurance the contaminated
/Advertisement land/Real
companies registered
estate/
entries and noticeDisaster
Energy industry/ discharge consents. groups etc.
management
Let
Findusout
first
thediscuss, whattoare
best place all athe
start improvements
new business. can be done to tackle the flood in
more safety and effective way to the people?
Showmajor
The best issues
location to implement
what people facingrainduring
water flood
harvesting
times/solar panel
are they system.
don’t have the clear
information about the flood (NOTE: they will have the knowledge of the flood but with
very low level of information).

My Idea:
In our flood related data, as first step I will concentrate in contaminated land registered
entries (the list of all water bodies present around us).
Let us consider a specific region,
So as per the above data I will have the list of all water bodies around me (such as
ponds, rivers, dams, etc.)
So here we need to have a hardware configuration setup where I need to know the up
to date data about the increase and decrease in the water levels (accurately) (NOTE:
we have few measurement scales in dams but fail to have it in small water bodies) .
So once I got the data about increase and decrease in the water bodies here we need
to setup a software analytical tool to analyze the following information’s,
• With having data, the tool need to analyze and match the water level change with
the circumference/overflow possibilities.
• Also using software analytics we need to predict where at first the water will
overflow, which the major reason for flood is.
• All the below will be reaching to the people by telecommunication service
providers/ GPS based app.
• Once when the analytical tool analyses the future flood warning or water bodies
nearby going to overflow then the information first passed from analytical tool to
service provider and based on the GEO using towers they will find the mobile phones
over the alert area.
• For that mobile numbers immediate information with entire details needs to be
passed to the people through call/message with mentioning safe zones as well.
• More detailed information’s can be provided for the app users using web.
This idea majorly based on the small water bodies which will not be covered as part of
any media.
(Note: this idea has been provided based on the insufficient facility on the real flood
time for me during Chennai flood, where suddenly water surrounded us because we
don’t have the information that the lake/pond is going to be broken).

This tool enhancement can be extended to call emergency rescue teams, to find the
exact location of where people affected by flood way, also since we have the overflow
path details as well, so that we can able to plan how to evacuate water in an effective
way.

28
Responsible Mining for Greener and Sustainable Communities

Mining is an inevitable industry as the world economy is dependent on energy from

coal, oil and gas. Moreover, the metals industry has been a foundation of
advancements in technology and industrialization.

Open and closed pit mining is detrimental for the environment. Tailings disposal,
hazardous fumes may lead to land, air and water pollution of the communities. With
the availability of data on elemental quality within communities, we can
prevent/mitigate the possible high risk of compromising environment quality.

The creation of a dynamic mathematical/statistical model to identify the significant

change in water, land and air quality can alert the existing mining companies if there is
a risk of violating environmental compliance of the operations.

The use of this data translating to a regression model will help any industry which
utilizes our resources to protect the environment and the communities they are
serving.

Mapping the Flood Risk Areas as a Function of Land Topography and Soil Type
Absorption

Due to global warming, countries which aren't normally experiencing heavy rainfalls
are surprised with the weather changes and patterns. Normally, these cities are not
prepared for typhoons or heavy rainfalls that cause flooding.
With the GIS data of the land topography of a certain site, one can measure the catch
basin volume minus the soil/rock type which is inherent to the location.

Upon the forecasting of local weather stations, with the GIS flooding data, the local
government can prepare for mitigation of risk associated with flooding on their
respective locale.

This model would benefit most countries.

29
Traffic Prevention using Operations Research Techniques and Available OR Softwares

Industrialization and commercialization increases the chance of traffic which may

paralyze economy due to hampered flow of materials. Buildings and populating
communities are rampant. To prevent traffic, proper city planning on where buildings
and industries will be erected should be a primary consideration especially to
developing mega-cities.

Using visualization from mapped data and actual density we can map the traffic flow.
This will determine if a certain location is already congested thus would give straight
hand information to city developers on their planning.

EMERGENCY MANAGEMENT SYSTEM(WEATHER ALERTS AND ACCIDENT RESCUE

SYSTEM)

We propose to develop a GIS-based prototype weather advisory system for road-rail

transportation
that integrates weather information with GIS database. This involves the issuing of
timely
and reliable warnings of adverse weather conditions in relevant geographic areas.
High-quality weather information about the roadway environment,
including both current observations and forecasts, communicated in a
timely and effective manner can help drivers to make better,
safer decisions regarding travel plans and to react properly
when faced with potentially compromised conditions.
EMERGENCY ACCIDENT RESCUE SYSTEM-This includes

early warning and positioning the traffic accident.

automatically generate rescue plan.
Detailed GIS database of transportation network, accident locations
hospitals, ambulance- locations, police and fire stations can be prepared and spatial
analysis can also be carried out for accident records of
years previous years. Route finder can be designed to find shortest,
time saving routes and service areas.

Flood Forecasting Using GIS Application.

Application of GIS with Landmark Flood Data to map flood areas will make it easy to
plan nonstructural measures which reduce the flood damages and risks involved. It will
be a great benefit to the people to implement a flood management program that
consists of flood forecasting and flood hazard and vulnerability mapping.

30
Idea title: Edrops

Mobile Cloud app

The abstract idea behind Edrops lies under monetizing Hydrological data’s and method
to preserve water bodies, which allows customers to monitor real-time Rainfall
forecasting; Flood warning, rain gauge etc.. from their smartphones, and a tool to
analyze rain water collective amounts from rain pits, awareness sessions on dying
water bodies under the vicinity and ,for daily newsletters updating regarding policies
or news regarding water bodies and rain water harvesting etc..,alert government or
people on dying ecosystem near water bodies ,preserving clean waterbodies etc..

Current capability of Landmark provides a system to identify risk of a property, which

highlights environmental risks relating to a property’s location. Landmark information,
the property, land and environmental data comprises with technology made possible
this.
Similarly, here, we can leverage the data’s and can suggest for a new system called
Property Tracker. It has following applications.
1. Credit-Score of the property.
2. Average credit-score of a postal code.
3. Property rate
4. Population growth and property growth forecast using predictive analytics
techniques.

Current status: Waste water generation is 35558 MLD from tire 1 cities.
Waste water treatment is 11553 MLD from tire 1 cities.
Only 20% of waste water is treated and it is discharged in water bodies.( CPCB report)

Creative solutions:
Need to find Solutions that are within the means of city to operate.
Localized & Customized treatment: Packaged Sewage Treatment plan (PSTP) using GIS.
Incentive for recycle & reuse of treatment Sewage water within the city by mapping
solutions so that there is minimal loss or discharge consents to rivers.

This initiative of converting a cost-centric service into a commercial customer-oriented

program.

"Zero Sewage water discharge city" is the optimal solution to handle water problems

31
An in-built app in all the mobile phones to alert only those people who will impact
because of that particular incident.

Boots UK Limited, trading as Boots, is a pharmacy chain operates over 2,500 stores
across the United Kingdom and Ireland. Our idea is to incorporate Landmark GIS data
and draw a predictive picture of the demand for Boots pharmacy outlets, in order to
achieve Supply chain excellence. Our prediction model will use the Landmark's
Mapping Data augmented with disease and terrain intelligence data to landmark the
Boots stores which will offer high sales of a recommended drug over a targeted period.

Idea is to map out all the local producers in any specific locality
> Establish the link to local producers & manufacturers and the public.
> GPS navigation system to guide the way to reach the destination from any place in
the locality.
> Help the overall local community to connect with public with the promotions, new
organic products etc.
> Provide premium features and services to the premium customers (run analytics on
POI, planning & neighborhood data, demographic data)
> Other premium features could be to provide inputs to improve better their supply
chain model (recommend the suppliers (and distributors) suitable for each producers
through running algorithms on GIS data)

Our solution combines several technologies: a cutting-edge, scientific-grade

accelerometer, an online community, cloud computing, spoken alarms and an app for
mobile devices. Solution uses its built-in and networked personal seismograph to
detect flood and issue alarms faster than traditional, old school flood monitoring
networks. With Solution, you can monitor the seismicity at your home, office or
school. You can even share your flood data with the community to help seismologists
like us detect flood faster, determine just how hard it shook in your neighborhood and
send you that information at the speed of a Tweet.

32
GIS Location Intelligence :

Regarding the purchase of commercial/residential property in a particular

location, user must be aware of the risk factors associated with the location which
includes mainly environmental and legal issues. We provide a solution to this by the
following way:

· The detailed report with the researched history associated with the land categorized
chronologically and spatially to analyze the business problem.
· A 3D and 360° view of the location which displays various environmental factors
associated with the location which includes soil composition differentiated with color,
and also shows the environmental problems which happened in that location with
indications.
· A chat box to discuss the legal issues concerned with the location.
· Use of social networking site like Facebook, Twitter etc., to share the details and to
convey the procedures related with the purchase of the land to the people.
Location based mobile app with 360 degree view of that place
Enhancing existing GIS data using virtual reality or 360 degree

To identify new trends due to new changes in town / city

> Emergence of new shopping malls, harbors, major expressways, major factories /
industries can result in the new trends like customer movements to new retail
locations, new small format stores in some locality etc
> Make use of environment data, historical data (industrial, neighborhood) and current
data & perform analytics and study the changes happened over the time period in a
locality / city
> Provide valuable insights to the retailers for enhancing their business with these new
changes, compliance issues to the environment / govt agencies etc

Using AI, system will find the customers needs and suggest the best offer for their
needs (This is suggesting for a centralized application for helping a common man's day
to day activities using GPS. Say it be, Find the deals / Booking an Air ticket / an
appointment with Doctor etc.). System will have the ability of machine learning that
helps to find the best one.
One touch Get details through GIS app in Mobile to save our environment.
Bio Diversity Map for future Agriculture Expansion

Maps with areas of renewable energy resources

33
GIS in the development of Network Support Systems. Involves maintaining the various
inventories involved in a telecommunication network like routers, Center Office
terminals, cables, etc effectively. The users could see the locations of these inventories
spatially in a map together with their attribute information. These attribute details are
available either as separate reports or as a summary table just below the map.
Furthermore they can also be viewed as notes on the map, when the user hovers
around a particular area.? These features will facilitate the users in analyzing, mapping
and querying the network data relatively faster, thereby helping the network engineers
to plan efficiently. The application can be developed for

•Managing the Inventories and network equipment placement at the subscriber

locations.
•Planning and designing the network and provide network data.
•Identifying the unreachable and fault locations and to offer service maintenance
accordingly.

The application can be designed to find

•Total number of the terminals available in its network.

•Subscribers served by each terminal.
•Possibilities of increasing the subscribers served by a particular terminal.
•The nearest terminal to a subscriber location from which a new connection can be
provided.
•The number of incoming cables and pairs to a particular terminal and those that
branch out from the same terminal.
•Identify the subscribers as per their reach from the Service Providing Terminals.
•Finding out whether any pair bonding solution is required in a particular distribution
area.

Geo location based social networking in which users can publish news and posts ,
asking SOS with gps,Govt authority Alert and /or Announcement , Private
advertisement for (PG,Hostel,Rent Room,Property) and Normal GIS calls (Banks,
hospital, petrol,ATM)

Show the current parking status to a remote driver with an image in a public parking
area .
Using real time data from GIS data store, get the current parking image and availability
and make it accessible to a remote person who wishes to park there, by sending him
the status along with an image.

A driving simulator with real time roads and landmarks from GIS mapping and
photography datastore.

New drivers in a state should get an opportunity to simulate driving (from their
mobile/PC)in their desired city/country roads using real time geographical data saved
from GIS database, to have an idea about the roads along with major landmarks,
before taking the real ride.

34
Mapping Application:
- a mobile app available to users to map out flood prone areas
- can be later linked to a weather forecasting service in cases for when it rains the user
is informed of impending flooding

Personal Flood Early Warning Device:

- moving to a new neighborhood? find out if your new place is within a flood-prone
area before making the purchase decision
- identify your places of interests and destinations and map out your route going to
and coming from these places
- know the safe route out during an emergency caused by flash flooding with specific
height levels of your vehicle

Sold to:
- realtors/agents to show prospects the offering is not a flood-prone area historically
- new house buyers moving to an unfamiliar neighborhood
- cab and delivery van drivers for them to map out safe driving routes during heavy
rains, knowing which areas to avoid altogether

1. GPS Based Tracking in which through the system, it will be possible for the user to
send ”help” notification (in need of rescue or of relief goods) when it is needed.
2. A system that can provide the best routes to take when the flood starts to affect the
main roads.
3. Fast response from local government unit to the app user through SMS notifications
in addition to the use of Google Maps and even give early warning messages within
the affected area.
4. Create an algorithm wherein app user can check for nearest evacuation areas during
calamities.
5. Develop a system that gives early warning signals about the typhoon and the flood
situation to the user of the application.

This project will be utilizing GIS Data, Arduino, Mobile Programming and Web-based
Application.

35
Helping people to identify the optimal location to live in a city.

Many times when you are moving to a new locality, you want to know whats the best
location to live in. It is purely based on personal priorities and many times we see
people changing houses soon after moving to a city.

This is a solution, where you can ask a few questions to the buyer/mover on what are
their priorities, what is their life style, what are they willing to compromise on etc and
then recommend the optimal location for them.

The resident location is optimized using data of available facilities/insititutions/office

location, roads, traffic, pollution, cost etc
To track missing people who has loss contact with family(for eg Tsunami)

Using GIS, we can come up with a solution which will tell better period for
cultivation(agriculture) in each location. So that they can randomly change the crops. It
will tell the upcoming chance of weather conditions or any natural disasters.

Imagine a Fridge which have lot of different food items in it. It must analyze the
interest of family members using AL technique. And it must suggest the best possible
meal for the day based on interest, expiry of Availability of ingredients.

We can get user interest from his online purchase information or proposed interested
food items using AL algorithm. It may be like a classification algorithm like what the
person likes and dislikes.

The IoT technology can be used to identify the items present and suggestions can be
messaged to the person .It can also suggest nearby places to buy the missing
ingredient. Its more a food companion..Perfect for a foodie like me

36
To offer an app that provides the diet information that individual need to take based
on one's own health history.

The app shall ask questions about users height, weight (which can be used to track
BMI) and health history (like Diabetic etc.,)

or

The health history of the person can be obtained from the fitness app that the users
may use already to analyze the fitness data stored to determine user' fitness.

Based on the data collected, the app can suggest the diet that is required for the user.

Whenever a diet matches with one of MARS product, the app can recommend it and
push it to the user from a marketing perspective.

More importantly, the app could collect millions of data that can be used for research
and in the areas of food engineering.

Quality of the recipe behind the quality of the ingredients. To get the quality
ingredients mars should concentrate on cultivation of the whole grains and legumes.
Create an application to integrate the producers to get the quality products from the
cultivators of farming people. Select suitable geographical area for the required
quantity of grains and legumes. If we look the grains and legumes cultivated from less
raining geographic areas. Form a team of agricultural advisors to educate the farmers
to produce the high quality cultivations. Implement scientific farming method to
improve the cultivation . Educate about organic farming methodologies to the farmers
and as return pay good amount of return for the farming process.

Instead of purchasing ingredients from unknown people better to have a cluster for
producing the required grains and cereals.

To monitor the entire process create a website and appoint people to record the day to
day process or weekly status on cultivation details.

37
A mobile / tablet app having the below features :-

1). Cooking Videos - kind of videos we see in FB pages like Tasty, Buzzfeed, GoodFood,
etc

2). Calorie Meter - It should be able to track the Calorie you consumed and Calorie you
burned.
Calorie information of food items can be accessed. Also should be able to calculate the
consumed calorie over a lunch or dinner, by inputs from user on item and quantity of
consumption.

3). Baby Nutrition - Baby / Infant food plans, tips, news feeds, forums, etc can be
accessed.

4). Your Personalized data - users likes, dislikes, allergy information all those could be
stored, and based on this suggestions on new trends, new places, new recipes should
be given.

Anything with pictorial representation gives more attention than in words.

Food Nutrition parameters such as Calorie level , Protein, Calcium etc can be
represented in a bar graph or pie chart.
Eg : Chocolate
If it is shopped online, similar to the specification of any electronic product, the
specification of the chocolate can also be highlighted.
So if people looking for low calorie chocolates can easily identify the one suitable for
them.
Also the information regarding if it is organic , dark chocolate, unsweetened, edible for
diabetic patients etc categories can be included..

38
"Sound mind in a sound body". In order to maintain sound body, intake should be
sound. To find the right food for healthier living, we an create mobile app with
following ideas.

-- Before jump into finding the food. We need to analyze the health condition of the
individual. For that user can register and upload the heath conditions or lab reports
which should to kept secrete, which will be used for suggesting the food items that
person can consume and will lead to the healthy body.

Need to develop a mobile app with input as age gender, weight , lab reports etc of the
user . based on the input calculation will be done and the health condition of the user
will be displayed. How much calorie the user need to take as input and expected
physical exercise if the consume particular product etc should be displayed. Based on
the health condition products will be displayed in the app and user can directly
purchase the product from the application. Once the validity of the particular lab
report expires users advised to update the latest lab report.

MARSter will be a one-stop master application which will transform the customer
relationship and in turn the business of the company. The app would comprise of the
following.
1. The app will be marketed across all stores in such a way that, the first one product
the customer buys after installing the app would be free of cost, and the first one
month, get offers on each purchase, provided you show the unique code at the store
scanners. This unique code will be same for a device which will be registered in the DB
the first time you use it, so no matter how many times the customer tries to uninstall
and install again, the offers cannot be misused.
2. A DB of all available MARS products in the market, with their nutrition information,
price, and rating. Customer would be able to click a picture of any mars product
barcode, and the app would give him/her the details like the place of manufacture,
calorie value, key ingredients, allergen information and customer reviews within
seconds with optional integration with fitbit or similar devices to track the health
conditions, and make recommendations on MARS products accordingly
3. Will provide easy recipes on demand, which makes use of MARS products the
customer choose to buy.
4. A "MARSter community" where customers can share their own experience, recipes
and photographs, and a periodical selection of "The MARSter Customer" who will be
awarded with MARS Goodies.
5. "The first Bite" - A product unveiling platform, where first N number of customers
will be chosen to try out the new products from the company, and give their feedback.
7. The app will add points with each purchase which the customer can redeem for
more MARS products.
8. A virtual tour to the factory where the products are made.
9. Tips on effective recycling of the wrappers, or offers like give 100 wrappers at your
nearest store and get free goodies from MARS.
10. Customers can post their flavor choices and recipes , the best one will be picked for
the MARS signature product with the customer's photograph and could be launched in
the market.

39
In order to improve the nutritional content by reducing the sodium and sugar content
increasing the potassium and natural sugar content ,the regular sugar should be
replaced with either palm sugar or coconut sugar which are having more health
benefits.
The products which are consuming by the people should be tracked by themselves
through mobile app or websites in the cloud computing method. One of the simplest
way is that every customer can have the separate ID and password and the page
should have all the Mars products and corresponding other products so that customer
can easily add the item which they are purchasing in their profile and the system
defined nutritional chart computations displays mapping to the product and overall
calories value will be known to them which are easy way to compare the calories on
different product.

An SMS / Push message should come to the customer's mobile or tablet to notify that
when the quantity of the stored Mars foods in his/her kitchen is empty soon. This will
help the user to refill the Mars food products on time and avoid the unpleasant
situation of the food is empty in the container.

MARS foods is quite big in the daily intake market across the world. Their products
cater to the ready to cook segment and are available in smaller portions ; Making
healthier meals using Mars foods - showcase with figures and how it maps as per
FDA/FSA guidelines.

* Create multiple data models for everyday food intake - like best
breakfast/lunch/dinner intakes.
Reference the FDA guidance on Dietary Intake :
http://www.fda.gov/Food/GuidanceRegulation/GuidanceDocumentsRegulatoryInform
ation/ucm074725.htm

* Run Data models and analytics on the existing suite of MARS products of food like
Uncle BENs, Dolymio sauces etc and find out what % of food will make this an ideal
meal.
eg ; Uncle Bens Special brown rice will add x% of dietary fibre if its taken twice a week.
or Quinoa as a super food.
Find out the business analytics on this and showcase it on
* product labels.
* Social Channels - promoting the brand via advertising.
* Featuring on audit reports across brands

This brings in better meals for families across the world.

Customize this for a global audience and tweak data models based on regulatory
information for multiple countries. FDA for US , FSA for UK, Wales , RoI etc..

40
MARS can have a facility named ' MARS Food Explorer', which will calculate user's BMI
(Body Mass Index). Based on BMI value, Food Explorer can suggest MARS food
products with low/high calories. The user can select the food prodcut for his need.

This will act as a service to the end user, at the same time, MARS can suggest its
various
We can food products.
improvise on the ASDA Recipe Builder prototype + Merck Wellness
Engagement App. one sample use case
MARS Food Explorer can be plugged in MARS website. The user can select this tool
easily.
Jane/John: Have the MarsEngage, which helps them with Mars recipe
recommendations and nutrition tips in the shape of actual dishes/recipes they can use
to enhance their health and minimize the impact on their conditions.

1. From the very start we want to avoid obstacles and distractions to this goal by
having a simple search ( voice enabled, Alexa, Google Home interface as well)

Keywords on this search can

be health conditions, medications, or ingredients related to a condition or recipes
based on Mars products ( Dolmio, wrigley's, chocolate bars :-))..

2. When the information is added, the system will automatically serve the user with
recipes. We use 'food' because this is a basic communication
cue that relates to a natural sense. The app isn't selling anything. It is helping users.

3. Infused in the focal point 'the recipe' there is additional/supportive information for
discovery such as: Mars Products (free samples) and nutrition information
.
4. The actionable triggers are: Family/Mothers can discover free recipes and find a way
to get them,
and the users can share this info with other family members

Goals:
a. Achieve a friendly relationship with Mars where users find help in plain terms
( Think Dolmio's innovative ad encouraging quality family time).
b. Create a different appreciation for the Mars brand--as a health/wellness brand

Phase 2 :: Connect Mars with Walmart/ASDA/ Boots/ Walgreens and also with
MerckEngage platforms. It is not a Zero sum game. Every one wins ( Supplier/Mfr/
retailer/ consumer)

Model prototype on which to develop- we can include chatbots/ data analytics/

Machine Intelligence etc.

LINK: https://invis.io/V49J28G8H
(can be viewed on a mobile device, simply add this as a shortcut on your home screen
to see as an app).

41
* Using Block Chain tokens to identify the source of origin of ingredients in chocolates
or any products.
* This helps in making information available to the public about the complete farm to
fork chain in the food supply chain network.

* MARS has very high focus on Sustainability and is against child labor involved in
cocoa production( from Africa). Using the block chain tokens is a clear way of sharing
information with the public on the entire chain from where the cocoa was picked to
the way it gets processed and finally lands in customer stores.

Ref : http://fortune.com/2016/03/25/easter-chocolate-child-labor/.

* This will be a clear value add for MARS in the global environment among its
competitors - Ferrero / Nestle etc.

* The same information once available should be made public through the SOCIAL
domain as well. This should be supported using our UST tools for Social.

42
Games are the easiest way to influence conscious and subconscious mind of
individuals. Most of the packed food purchases that we make are intuitive or based on
the attractiveness of the package.
If this needs to be controlled, it needs to be controlled at the subconscious level which
will influence the buying behavior. Eg: Due to the hue inflow of messages on social
media parents started believing that carbonated drinks are bad for the kids and not be
used regularly.
The idea is to induce this influence through gamification. The gamewill have an Avatar
as the main character and the objective of the game is to keep the avatar healthy by
feeding MARS food products.
The game can have events wherein the avatar will host parties at home or celebrate
birthdays and holidays.
On all these events the player can choose the food products from the MARS range
based on the nutrients. A wrong choice will give warnings but if you forcefully engage
a wrong food, the avatar will fall sick and will have a recovery time.
To indicate the health, the visual of the avatar will be more happy or sad giving timely
warnings.
MARS products can be also advertised in the background subliminally so that pop up
ads can be removed.
Upon achieving a particular health score the player can redeem the points for MARS
products at that point of time or can accumulate the scores to redeem against a high
value product.
Over a period of time this will influence the buying pattern of the customer.

The game should be promoted in all outlets near the MARS counters through a QR
code by which the game can be downloaded

43
The proposed solution is a digital platform build using Artificial Intelligence (AI) and
Natural Language Processing (NLP) for Mars to address every aspect of their business.
This platform can be applied through mobile application, Amazon Alexa, Google Home
etc. The application would be a direct channel linking the Mars with their vendors and
consumers. This would also be a one stop solution for Mars consumers to lead a
healthier lifestyle.
A MarsBytes user can ask the AI – NLP system anything under the Mars Inc eco-system,
let that be from their product range, food safety measures, diet plans, health tips and
even about their Cacao Genome Project the system will respond promptly. These
messages would be contextual to the application user preferences and location.

Most of the people are health conscious and they do engage in strict diet plans or
physical activities. These diet plans would be self-designed or being tips shared by
friends. But, such diets could be dangerous and inappropriate for the user as per their
health conditions. Using MarsBytes, each user will get a dedicated diet plan as per
their requirement. The user can set the preferences and allergic items and based on
that the diet chart will be prepared. The system will also suggest recipes based on your
preference and keep track of your food consumptions.

MarsBytes can also be synced with healthcare wearables or fitness bands, smart
watches to track the physical activity of the user. And based on these metrics the
system will provide the user with a diet plan accordingly and calorie/fat burn charts.

We are have incorporated as symptom checker, where the user can ask questions on
any symptoms (e.g. pain in legs) and based on that the treatment details will be
provided. This would be an extension of what we already have in WebMD. Also Mars
in association with telemedicine providers like WebMD, MDLIVE, Walgreens etc. could
provide feature to book a doctor appointment. A pill tracker would be an added
advantage in this aspect.

Form the vendor perspective, the vendor could place order for the Mars product and
they can track it using MarsBytes. Since these orders are placed based on
requirements Marc Inc. could save some dollars on transportation and logistics.

44
shop keepers and customers.
Where all the existing stock are maintained by the company using reliable software
methodology.

eg:

The shopkeeper is in our link so that the company knows what the current quantity of
product he is having is.
Two shopkeeper are in link so that they both will come to know the existing goods of
their business peers and can able to exchange products in demand supply concept.
And we also can visualize the availability of the product to the customer as well.
This is a very effective technique because MARS owns more eatables which are still
buy-able in direct shops than online market in current society.
Technical view:
Creating an online portal as well as apps to make company directly communicate with
shopkeeper/seller which will be updated on real time (can hit remote people).
The same apps or online portals to view by the customer (can hit modern people).

(Note: the major point to note here is there will be lots of ideas to create an app or
portal, but what I’m concentrating is creating a web to hit customer through only one
level of merchant also the company will have the full control of stocks).

PROS:
• The major response will be from shopkeeper to buy the products from company
because he will get the products for most minimum price in the market.
• Since there is a tool with the company to track the stock of each shopkeeper, we
can easily understand the problems of the shopkeeper and demand supply of product
without any delay.
• The peer shopkeeper can communicate with each other’s to exchange the
products based on demand bases.
• The end user will also get known of what is the nearest shop with available stock.
• All the announcements and messages can be conveyed through this web.
• Once if this tool is hit, we can use this web to market other company goods as
well.
• This methodology can hit remote as well as online purchasers as well.

SHOPKEEPER/CUSTOMER ATTRACTION:
This can be done using the new brand name with the new attractive ads like how the
leading network provider in India currently doing.
Providing attractive joining offers.
Giving offers in continued manner.

45
This is associated with Ambition #1 in the Ideathon guidelines (Making food products
more nutritious).

Problem:
If Mars Inc. wants to revamp their existing product assortment by replacing some of
the products with more nutritious alternatives, it could be a gradual, slow process. This
is because it involves a lot of renegotiations with vendors, decision making, marketing
research and associated red tape.

Recommendation:
Rather than putting effort in replacing the existing product line with nutritious
products, Mars can think of starting a home brand of food products, which contains
groceries farmed by themselves. They can use food computers on a large scale for this.
There will be an initial investment in this. But eventually, they will have a new brand
which contains only the products farmed using food computers (vegetables, fruits) and
the products made by them(salads etc.). Since the farming process can be fully
controlled by IOT, it can be assured that the farming provides good results without
having to apply pesticides etc.

sales:

1. drive through - order before you come to the store through app, choose the item,
have the Mobile receipt, with barcode/6 digit/qrc code generated
no need to enter the store
have a machine - scan your mobile receipt, or enter 6 digit number
verify on the screen and pay there and move on to the next counter to pick up

2. For bulk order, can be made via app, have the mobile receipt, come back door,
where items packed up and ready, you just come in and pickup the items
reduces time to come inside and choose, pull items, by customer, use trolly, stand in
queue, pay, and push your load till your car.

MARS is keenly interested in Symbiotic sciences. They have a plant care innovative
product - Seramis - an indoor plant clay granulate which is a natural substrate to grow
plants.

UST has the FarmUS initiative aimed at growing plants inside and creating a
sustainable model for future. The Food computer should be highlighted and this will
be surely an area where UST can highlight the forward thinking from its part.

46
Components:
• MARS Food digital product catalog with emphasis on nutrition information,
ingredients, dietary suitability, and GDA (Guideline Daily Amount)
o New product digital packaging specifically states new features: less sodium, less
sugar, more grains and legumes, guarantee of vegetable in each serving.
• Provide consumers with a Magicband©-like bracelets/wearables, which can be
availed for free or for purchase, containing personal medical information specifically:
levels of blood sugar, sodium, potassium, cholesterol, heart rate, etc. Consumer will
permit the wearable to have access to his/her electronic medical/health record for
additional personal information and the latest medical test results and findings.
o The bracelet/wearable can be substituted with a MARS Food mobile application
running on different operating systems.

Process:
• Imagine customer is in 7-11 looking to buy Snickers but he/she is worried if the
sugar content or sodium level of the candy bar is suitable for his/her body type.
Customer scans the wearable on a scanner nearby and all suitable products light up or
are highlighted and is available for purchase.
o Other recommended food types are similarly highlighted according to a color-
coded benefit indicator table.
• If customer selects a non-highlighted product, customer receives warning buzz on
the wearable.
• The selection is uploaded in the customer food & activity calendar and personal
medical record accessible to his/her doctor.

47
Components:
• MARS Food digital product catalog with emphasis on nutrition information,
ingredients, dietary suitability, and GDA (Guideline Daily Amount)
o New product digital packaging specifically states new features: less sodium, less
sugar, and less fat in each serving.
• Provide consumers with a Magicband©-like bracelets/wearables, which can be
availed for free or for purchase, containing a calendar of historical food product
purchases particularly for MARS Food brands.
o The bracelet/wearable can be substituted with a MARS Food mobile application
running on different operating systems.

Process:
• A customer in the grocery scans the wearable on a mobile scanner attached to the
grocery cart. When customer selects a MARS Food product from the shelf he/she also
scans this on the scanner.
• If customer selects a product previously purchased, customer receives warning
buzz on the wearable if the last date of purchase/consumption is within a MARS Food
predefined risk period outside of the acceptable “occasional” consumption pattern.
• The selection is uploaded in the customer food & activity calendar and personal
medical record accessible to his/her doctor.

There are different targets for individuals when it comes to managing the food
lifestyle. Target varies from gaining, maintaining and reducing the weight. Target can
be achieved if the individual is given proper analysis report of food pattern consumed,
fitness effort taken, thereby allowing the individual to track the progress.

Market already contains different applications which gives approximate calories for the
food being consumed or track an individual's fitness effort , calories burnt, so on but
lacks an consolidated, easy-to-use, effective and innovative application.

Imagine an single application which uses image processing technology to understand

the food pattern being consumed, understand individual's workout/exercise pattern
using Google Fit or such technology available, thereby being in a position to predict
near accurate calories being consumed and also burnt. Application would be able to
give progress information and statistical analysis for the target time specified by the
user.

48
Components:
• MARS Food digital recipe catalog with emphasis on a balanced MARS Food
nutrition criteria and indicating ingredients, dietary suitability, and GDA (Guideline
Daily Amount).
• Digital recipe catalog is available for download into a wearable device or through a
mobile application.
• Provide consumers with a Magicband©-like bracelets/wearables, which can be
availed for free or for purchase, containing a calendar of historical food product
purchases and recipes prepared particularly for MARS Food brands.
o The bracelet/wearable can be substituted with a MARS Food mobile application
running on different operating systems.

Process:
• A customer selects a specific recipe to prepare from the MARS Food digital recipe
catalog through a computer, tablet, or mobile device. The same recipe is forwarded
and downloaded to customer wearable.
• A customer in the grocery scans the wearable on a mobile scanner attached to
the grocery cart. The wearable or mobile application indicates the aisle and shelf
where the recipe ingredients are available. When customer selects a MARS Food
product from the shelf he/she also scans this on the scanner to indicate which
ingredients are already purchased and which are still pending.
• All recipe and ingredient selections are uploaded in the customer food & activity
calendar for later review.

49
Components:
• MARS Food digital product catalog with emphasis on nutrition information,
ingredients, dietary suitability, and GDA (Guideline Daily Amount) for all ages
o New product digital packaging specifically states new features: less sodium, less
sugar, more grains and legumes, guarantee of vegetable in each serving.
• Provide consumers with a Magicband©-like bracelets/wearables, which can be
availed for free or for purchase, containing personal medical information specifically:
levels of blood sugar, sodium, potassium, cholesterol, heart rate, etc. Consumer will
permit the wearable to have access to his/her electronic medical/health record for
additional personal information and the latest medical test results and findings.
o Separate wearables will be packaged and availed by different family members
specifically linked to each other for all family members to see and monitor
o The bracelet/wearable can be substituted with a MARS Food mobile application
running on different operating systems.

Process:
• MARS Food will run a campaign in schools to teach children nutrition. MARS Food
will conduct programs to educate the children in the use of wearables and monitor the
eating patterns of the whole family.
o All family members are encouraged to scan and record all the food products and
brands they eat throughout the day
o Their selections are uploaded in the customer food & activity calendar and
personal medical record accessible to all family members
o If a family member eats junk food or any other non-nutritious/non-recommended
food product, the family member receives warning buzz on the wearable.
o MARS Food gives a monthly reward for the most nutritious family, awarded
through a total point system based on the food products consumed by the whole
family.

Idea is to create a Mobile app that matches employees’ health easily with customized
healthy eating recommendations and dynamic adapted incentives with a smart
algorithm learning from each users' profile and returning personalized meal
plans/recipes

Steps:

1. Mars products/range to work with Corporate Kitchens or Corporate caterers like

Compass Group and Sodexo.

2. can be piloted at Mars corporate HQ before rolling it out for consumer market

50
Excessive use of unhealthy ingredients contents in the food products of Mars can
create health issues to consumers like obesity, diabetes and other health related
ailments. Also, the high contents of such ingredients can attract tax from various Govt
regulations (like sugar tax, public health product tax, ingredient based taxes etc). In
order to attract more loyal customers to buy their food products and also reduce their
burden on ingredients taxes, Mars would need to manufacture their products by
making use of healthy alternatives ingredients approved by health organizations and
other institutes putting compliance on processed foods.

The idea is primarily to create an application that can provide some valuable insights
to food specialists in Mars for aiding changes to nutrient contents and introduce better
healthy alternatives. One module of the application should be capable to collect,
analyze and process the information from various health org sites / FDA and create the
database for alternative health ingredients. Most of these documents are in the form
of unstructured text. Hence, automated text processing techniques using Natural
language processing can be used to process these unstructured data and come up with
meaningful data required for food processing. Various ingredient details required for
food categories needed for Mars like nutrition facts, compliance facts, allergic nature,
safety additives, colors etc can be extracted in structured format. The alternative
healthy ingredients recommended by FDA / health institutes can be mapped to the
normal ingredients. Another module of the application should have capability to
extract the data from social media sites to understand the acceptance of the alternate
ingredients from various groups of people including doctors, food specialists and
common people. These information can be further reviewed by food/nutrition
specialist team within Mars. Later these results can be taken to perform research in
their food labs to come up with better healthy products.

51
An Augmented Reality Health and Wellness App/game which is intelligent, self-
learning coupled with personalization which could create brand loyalty by evoking
positive emotions.This could be somewhat similar to “Pokemon” but mostly oriented
towards Healthy Recipes ?MARS productsfor both humans and pets. Instead of
Pikachu's , here user will be catching MARS products/healthy recipes.

There can be 2 profiles. Human profiles and pet profiles.

If an user has pets he can also add them to their profile and then both profiles will be
active at the same time. When they are walking down the pets we can catch pet
products related recipes too.Also there can be pet friends with different names which
could make different emotional sounds that the user could catch. The app can be
further leveraged to even take facial expressions etc as input and provide AI
suggestions accordingly. The app can have interfaces to Fitbit and other fitness apps
built to get health and wellness metrics and based on calories burnt , the
products/recipes and suggestions given to user by the AI can vary.

This app can also have a feature similar to “Shopkicks” feature in which if the app is
used in a retail shop it will show rare Pikachu’s(in our case Mars recipes) in areas
where Mars products are available. They can catch extra stuffs and also probably there
can be some credit back features like “Ebates” added to it if the user buys the Mars
product. The credit backs can only be used to buy Mars products in future. This credit
backs can be redeemed thru Alexa/Google home online order after collecting a certain
number of points. Based on the usage patterns the future AI suggestions can be
“specific to the user/pet preferences”

52
Capability

Customized food suggestions, cost effective healthy and tasty recipes based on Mars
Food nutrition criteria ,user geography , nutritional value , user taste interests , user
health information

Corporate Product Assistant and Analyst

Capability

Evaluate the product and provide guideline and improvement suggestions for their
product based on user experience , nutritionist recommendations, FDA guidelines ,
cost and nutrition value and also propose cost effective alternatives for their existing
product ingredients (nutritional content) without compromising nutritional value and
taste .

Artificial intelligence –Machine Learning is going to work on Data collected from

different areas – User and Commodity - on top of Mars Nutrition criteria

User Module –Data collection

• Health & Fitness APP – To gather user activity details –Calorie consumption.
• Health records – To gather user health information like claims history and Doctor
visits
• User profile – To gather demographic and health information ,Food habits , Family
details -hereditary information about diseases , taste interest
• Recent travel history – To Personal preferences from recent flight food selection ,
restaurant visits
• Calendar and Personal calendar to get the personal occasions

Commodity Module - Data collection

• FDA Guidelines and Regulations

• Social Medias - FB/Twitter/Cookery Channels
• Doctors /Nutritionist Forum about nutritional values and latest diseases based on
deficiencies and remedies
• Hotels -latest trends and hottest dish based on geography
• Chef forum /Cookery website to get latest , cost effective and tasty recipes
• Major Food producers website inputs ,latest product and last trends
• Supermarkets / Online markets – Products availability

A widget/app that will find recipes that uses a Mars product or offers suggestions on
how to use a Mars product in cooking. It could have categories like; Snacks; Baking;
Holiday etc. as well. It could also have an IM feature to Mars that allows a customer to
say for example: “I want to make an X and wonder what Mars products could I use to
make it special” Or I tried to use “Mars Product” But this happened. What did I do
wrong?.

A mobile application owned by Mars Inc. which will be used to scan the bar codes on
the product label. Immediately mobile application will display the calorie information
and will propose alternate Mars products for a healthy living.

AI engine will suggest and predict alternate ingredients that will better suite to the
recipe to give a nutritious output without losing taste.

This data can further be utilized for market study and customer interests and thus
Mars can improve or introduce new products

53
Option for customers to create/maintain their profile in Mars website. AI will help the
person to eat and live healthy. Provide credit cards and track the nutritious contents
that he is buying from different stores and suggest better alternate items.

This profile can further be integrated with alexa or google home to order items. That
can suggest or generate recipie based on the conversation & current health status of
the user.
- It can suggest recipe
- It can place order
- It can direct to nearest location

Mars Ambition 3: Mars wants to help customers put better and healthier meals on
dinner tables.

Each Mars product will come with a QR code or a Code that can be entered on their
website to redeem a happy meal. If you enter multiple codes, you can unlock higher
valued meals from Top Chefs across the country - including videos, nutrient content
etc.

This will also have AI to make food recommendations by asking very few questions.

Since children obesity is a major problem in the US and Mexico, what about an mobile
app that can be targeted to parents where they can create a profile and depending on
the number of children in the household a customized profile can be created by the
parent for each of their children and based on age, weight, height, etc. the mobile
application can then later compare healthy weight standards and proposed healthy
options to the parents for their child morning/lunch/dinner bases on MARS healthy
products/meals. It can even suggest based on the mobile geolocation the closest
supermarket/retail store to get the healthy food.

I have come across the below site https://www.drinkaware.co.uk/understand-your-

drinking/unit-calculator
which helps in converting calories from alcohol into layman terms. Something similar
to this conversion would be very helpful for people to decide on buying and having the
food.
For example if we compare one lasagna gives same calories as say 3 burgers and would
need 10 miles or running to burn it off, then it would help consumer make an informed
decision.
It is way easier than judging with just the calorie numbers in the nutrition sheet

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First Idea is to have a nutrition tracker app on the mobile. Evertime a consumer is
having a food, he/she can scan a QR code in the package. Thus the intake of the
consumer is tracked and the app can suggest/warn about the next intake

Second idea is to use the same app to track the activities of the consumer - walking,
running, cycling, it can even partner with other apps which is build for similar
purposes. Based on both activity and intake, it can suggest/warn about the next
consumption. It can even offer freebies for consumers who are more active

Third idea is to push specific recipes through this app to the consumer based on the
activity. For eg a high protein recipe will be required after a workout, and high carb will
be required for someone who is into long distance training

Fourth idea is the same app can be used to track the health parameters of the
consumer, based on which food and recipes can be suggested

Mars Health Cards - This is like a healthcare membership card with a magnetic strip.
Users will be able to get this card loaded with the data (blood pressure, sugar level,
blood count etc) from their medical check ups. It needs to be protected with a
PIN/password, as it contains PHI. User will be able to log into Mars website and use
the card number to get suggestions on healthy menu/recipes using the medical
conditions, pulled from the card. In case of an Emergency care visit, user can also use
this card to tell the doctor about their health conditions.

Customer is unsure and confused with so many products and information in market.
He wants help with tasty and healthy products in market. Customer uses App, QR Code
on packets or Alexa types to get product information. Customer is given limited choice
to pick from sauces, chocolates etc. Based on his picks, the app help to find shat
customer actually wants. As only a fewer choices are offered to customer, he is less
confused. Once he finds his choice, it offers recipes with healthier alternatives. Also it
asks if customer wants to pick up at local store or online and shows the available stores
based on his location. I believe stores maintain the same aisle numbers for each type
of products across locations. So using that information, app can suggest where exactly
the product is located.
This tool reduces confusion and identifies customer choice and provides quicker
access. Based on use, app learns customer’s preference and offers option accordingly
on future use.

The idea is change the packing of food items in place of plastic, we can replace with
paper covers. Also usage of Maida and Sugar items should be less or without Maida
that will be good. Now a days everyone are moving towards sugarless products. If you
add more Nutrition, good for even children as well.

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What it is/Features for the webapp/mobile app:
- Create Profile: People will create profile based on their pet/pet name in PetUp
app.
- Create a pet meetup on a particular day: Anybody can create a PetUp/meetup in
his/her area for a pet meetup + socializing.
- Sponsored Meetup platform for companies: Brands/companies can create petups
where people can come/join + cook food for pets/them-self + the most liked cooked
pet food will be given opportunities/awards. Best cooked food can also be
commercialized if possible.
- Forum for pet lovers: On monthly/weekly basis PetUp app will have an open
competition for best pet videos/photos. Which ever gets more voting will be the
winner and will be given may be a 1 month pet food subscription.
- Information/discussion Forum: This will be a one stop solution for all pet related
information that pet lovers are looking for.
- Best profile competition: Most innovative pet profile of the month competition to
bring in brands used an opportunity to market their product.

What it is solving:
- People will get personally engaged with PetUp and the brand associated with it.
- Usually people are not allowed to bring pets at places where they socialize; this
will give a platform not only for the pets but pet lovers to socialize.
- It will give a good platform for innovation in food industry as we will get
good/healthy food ideas to work on or commercialize from people around. Companies
who deal with pet food can sponsor these type of PetUps.
- PetUp app will be the best platform for direct marketing.

Unlock new levels of puzzles using QR code in Mars products.

On successful completion of an level the following could be done.

1. Provide a nutritional tip.

2. Provide a coupon for Mars product.

3. Provide a recipe using Mars products.

4 Other prizes

Create and Collect relevant user profile details for advanced data processing.

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2016 CNN survey showed that when you purchase a $10 Mars chocolate box, $4.3
goes to supermarket/retail stores, rest $5.7 goes to Mars.

While any confectionary company would endorse for a greater share of online market,
buying chocolates online is something, customers wont fancy much.

So how could one disrupt the retail market.

Recent surveys showed that e-books were among the top purchased items on amazon,
next to wellness products like Sleep wristbands etc.

Majority of the readers like to sip a coffee or eat fries etc, while reading. If there is a
healthier substitutes, eg dark chocolates, made available,
any reader would embrace a change to a healthier lifestyle.

On this premise, i would like to propose the idea of 'Chocolate discounts' for each e-
book purchases, which will help readers to purchase chocolates via amazon etc.

eg. With purchase of 'The Hobbit (Collins Readers)' , Amazon should 30% discount on
$10 Mars Chocolate box, which means i have to pay only $7.
Readers would love it not because of the discount but would see it as a lifestyle
enhancer.

With some social engineering, and with some targeted marketing strategies, i feel this
could be a sustainable business model.

NFC enabled smart label to be included in the bulk order of Mars products to help the
customer know the entire information of the product

Mobile App to customize the products that can be included for the product based on
the end user's need.
Also customer could customize the foods which are meant for special occasion as well.

STRATEGIC ROADMAP DEVELOPMENT FOR PUBLIC SECTOR

Penetrating the public sector with MongoDB Cloud Manager to integrate all their
services from healthcare, education, finance, energy and others as one working
government enterprise application that is accessible to its people anywhere, anytime
and securely.
It shall generate advance analytics and generate business intelligence for leaders to
create holistic and systemic resolution of issues arising in managing public governance.

57
An offline survey app. Build

Every company maintains different kind of trackers for its day today operations. Usually
many of these trackers contain redundant information and their maintenance takes a
lot of man hours because the content requirement for each extract would be different.
Also, the input data available may not have all the components common between
different type of activities. For example, agile model projects' information would be
different from the waterfall model projects.
The idea is to automate this completely using MongoDB. Unlike SQL, MongoDB does
not require the input data to follow a common structure.
We will later be able to use AI on these data to forecast the work and manage resource
accordingly.

Mongodb Documents Analyst(MoDocA) is a software tool that will enable users to

create a meaningful and well-defined document by collecting data from various
sources and processing them through a iterative model.

Feedback app working by

Running ocr on paper form images, from a scanner output

Turning each form in to a separate document in Mongo-DB
Ship-Shore sync using Mongo-DB
MongoDB Connector for BI – Application data can be easily analyzed with industry-
standard SQL-based BI and analytics platforms. Business analysts and data scientists
can seamlessly analyze semi and unstructured data managed in MongoDB, alongside
traditional data in their SQL databases using the same BI tools deployed within millions
of enterprises

We will be leveraging scalability, replication, and analytical capabilities of MongoDB

58
Modernize VSAM based Mainframe system using MEAN stack - MongoDB as storage
with a modern web user intertace using Angular JS

Today, the mainframe reservation system of Princess is managed in VSAM flat files with
heavy cost for IBM Mainframe computing platform. The MVC proposed is to modernize
the platform and take the multiple end systems to web with agility, by converting the
back end flat file infrastructure to MongoDB and leveraging MEAN stack to deliver
feature rich User interface to both Travel Agents and Direct customers.The data is
already in an unstrcutred fashion, so MongoDB fits the purpose.

In addition to reducing the cost of IBM Mainframes, the new platform should be able
to faciliatate an API first approach through Node.js based infrastruture to expose
business functions as REST APIs. This should enable to moentize the API and back end
infrastructure through Industry parter companies like Expedia etc.

Leveraging the MongoDB infrastructure, we can scale on demand for high traffic times,
applying BI techniques for generating intelligence from Reservation, Onboard Sales
and Customer info for better predictions, marketing and product alignment.

In the long run, entire suit of Reservation system applications both onshore and
onboard can be migrated to an integared single stack platform.

59
Mainframe Log Analyzer : Monitor transaction logs to identify Abend patters and
generate intelligence

In Princess mainframe system today, the system issue log is watched manually to
detect problem (abend) patterns.
With 8 regions for all supported brands, it adds tremendous amount of complexity and
mundane manual effort to extracting useful information from the logs

The MVC proposal is to offload the logging process to an unstructured MongoDB

database to automate the monitoring process.
With application of analytics we should be able to present the current system status
and details in a dashboard sorted or classified by severity. And with applicaiton of AI,
system should be able to learn patterns of errors and predict potential error scenarios
based on current dataset (example batch processing), alert respective groups and once
matured even take decision to re-course the transaction or part of it with out abending
completely (e.g. instead of abending completely, decide the action based on previous
instances). In other cases, harvest useful information from desparate log entries that
helps to debug the issue.

Tips & Tricks collection for Corporate Project teams

We all know to book mark useful articles, tips and tricks we find on stack over flow or
blogs in our browser, but imagine being able to share it with your team in a searchable
indexed collection with in the coroporate environment. We all are familiar of
knowledge bases, but it has a certain format to follow. With leveraging the
unstructured data format of MongoDB, we should be able to add any web clip, links,
images, videos or any web format in a template based form and agument it with tags
for faster searching and discovery. The system can eventually be migrated to a learning
system that can have a built in caricullum for any project/technology stream - for
example, usual road blocks, issues, solutions, tips and tricks for building a complex
Ember or Angular application.

With minimal intelligence added to identify most recent, most searched etc.

60
Analysis of Detected cyber-attacks and correlating incidents for Diagnosis the Trends.
Feasible to create a data access layer in a mainframe application by migrating DB2 to
MongoDB
Cyber-attacks can be detected through an Open source Intrusion Detection
Systems called OSSEC.
Some of the utilities with OSSEC are File integrity checking, Log analysis,
Rootcheck and rootkit detection, time-based alerting & active response and
process monitoring.
OSSEC has the capability to generate alerts for all intrusions that we define
even using our customized scripts.
We can define the intrusions and alert parameters within a JASON file and that
helps to collect inputs for destination - Mongo Db where the alert logs get
stored.
One of the key advantages is that MongoDB allows storing alert logs in JASON
file formats in spite of the Alerts being in different formats.

Here we are using MongoDb for analyze, co-relate security alerts and finding
out the trends and attacking behaviors. With the help of MongoDB Compass
we can visualize these analysis results.
In our use case we have used MongoDB's Content Management and Delivery
utilities.

For example We can categorize and compare attacks based on few aspects as
below.

1) Attacker’s IP addresses

2) Attacker's Geographical locations (Countries, continents)

3) Type of attacks

4) Techniques used for attacks

We are Using MongoDB's the Content Management and Delivery property for
this Intrusion analysis.

61
MongoDB, the leading NoSQL database, is a natural fit for the cloud. With its native
scale-out architecture, MongoDB enables horizontal scaling through “sharding.”
Sharding allows you to automatically distribute data evenly across multi-node clusters
and balances queries across them.
Many MongoDB users are running their database deployment in the cloud to take
advantage of these benefits. Amazon Web Services (AWS), a MongoDB cloud
computing partner, is a popular choice for these users. It’s a great solution for those
who require high-performance operations on large datasets.

Read more about running a NoSQL database like MongoDB in the cloud...

The collateral is to take advantage of MongoDB new graph model.

The idea would be to create shopping cart database on MongoDB whcih will give
flexibility rather than usual relational database.
And to use graph model to query the analyse the sales details to find pattern of
sales/frequency etc. To create a smart basket.
Which will allow suggestions based on frequency and also show related items on cart
suggestions. Smart baskets are common now but the effort involved in building it is
huge. But if we use the graph query model that MongoDB supports, we will be able do
recursive query will little effort and without wasting space to build additional graph
databases.

62
Product/Sales Promotion with Real-time Analytics

Benefits
Retail : Set up a digital geo-fence around a shopping mall or business location to push
in-store incentives to shoppers in real time.
Technology : Identify unique individuals across any type of device, browser or app
and use a holistic behavioral model to advertise to them.

Constrains of Real-Time Analytics

Need to stay constantly update : We need to account for unstructured and semi-
structured data based on user behavior, interests and outlook to product categories,
brands and utility. And new sources of interest present themselves unpredictably.
Relational databases aren’t capable of handling this, which leaves us searching for an
alternative.No predictable scalebility : We need to analyze terabytes or petabytes of
data. You need immediate response times to make use of the collected data. That’s a
lot more than a single server can handle. Relational databases weren’t designed for
handling unrelational data.Batch processing : In many cases, need to analyze rapidly
changing, multi-structured data in real time. We don’t have the luxury of time or
resource to structure the collected data and use in for analytics later. Batch processes
are the right approach for such jobs.
Advantages of MongoDB
Extendibility : MongoDB can handle data in any structure, format or source and
handle the changes rapidly. The proposed analytical engines can be comprehensive
and real-time.Scalability : MongoDB is built to scale out on commodity hardware, in
your data center or in the cloud without the help of complex hardware or extra
software.Real Time : MongoDB can analyze data of any structure directly within the
database, giving results in real time, and without expensive data warehouse loads.

Load Test MongoDB with Jmeter

Integrate JMeter with Mongo DB for performance testing directly on the DB so that
Non functional requirements and effectiveness of scaling, availability can be validated
before affects real production users. This is innovative and can be extended with other
performance tools and can be automated if required.

Mongo DataBase testing using Selenium

Using Selenium automation strategy we can do verification of retrieved values from
the Mongo database with the actual values in web or desktop application. Data which
is displayed on UI should match as per the records stored in the database. This can
validate data in multiple browsers/platform with similar approach (no code duplicate)

Migrating from Legacy DB (DB2) to Mongo DB and analysis and defining the steps for
conversion along with process/accelerators/checklist.
Usecase: During an acquisition of a business from one organization to another, this
migration becomes inevitable.
Eg.Albertsons merger with Safeway and migrating the DB2 to Mongo DB that is used
by Albertsons

63
Block chain- Medical Records
Create Repository using Mongo DB + Block Chain for records of Patient and medical
history accessible to any doctor of his choice across the world. Also option to store lab
reports and other related documents.
Blockchain supports distributed model with high level of security.

IDEA:
To create a reusable Angular Widget for providing informative and analytics messages
to an end user.
Problem Statement:
During an open enrollment period the customers will visit health care shopper portals
to select health care plans. Usually the customers have confusion to select between
different plans. They will do the quoting but may not enroll in a plan.
Solution:
Our solution is to provide a messaging widget that will help the customers in selecting
plan by showing different informative and analytics message as follows.Provide
message for frequently viewed plans.Provide message for frequently enrolled
plans.Suggest plan based on user demographics using analytics.Provide informative
messages regarding various products.Provide progress information for completing the
application.
This solutions can be used across multiple domains.

64
65
Geospatial - Locate Your Employees / Buddy

This is a tool for any enterprise or a company to locate their employees in a simplified
and intuitive geographical map based on their local residential address.
The user can search and locate the employees based on their location or department.
This graphical representation may be useful for the enterprise to manage their Cab
Services, HR activities and BCP operations on any emergency periods.
If this tool is extented to manage employee level login, then this will be useful for their
Car Pooling and Socializing activities.

Analysis and comparision matrix of various DB2 to Mongo DB conversion tools

66
Leverage Metadata stored from various sensors installed within the cabin and decks.
We go with MongoDB because of the rich querying and metadata function it provides
and that can be used by the sensors installed onboard that doesn’t have a uniform
schema for the data output and so we needed a system that can scale horizontally and
is extremely search friendly to get the core data in and out of it.

Passenger Experience :
If food specifications such as allergens, diabetic conditions are added, passenger can
be notified of foods that may be allergic to them and provide alternatives.Understand
the passenger habits and provide suggestions and get feedbacks via onboard kiosks or
the web app after visiting a restaurant or cafe.Snap images on onboard kiosks,
preinstalled cameras on prime locations or in restaurants and cafes and get the image
delivered in print or framed to the cabin or have them done as a post-card to send to
the family for the cruise experience.Get the food habits of the users based on the
menu ordered and get its feedback, suggest combinations or diet plan or exercise
suggestions.User can use the mobile app to take photos or videos of events, locations
or their family, provide feedback, receive notifications about deals and offer on the
restaurants, cafes and shops near his current location.Ultimately, provide a wall to the
user with his habits, feedback, personal health assistant, expenditure trackerCrew
experience :
The restaurants will get a consolidated list of orders placed from various cabins and get
to know their status so that they can prioritise its preparationGet notifications of
allergies of passenger and if possible avoid/change that ingredient or notify the
passenger regarding the same.Manage the restaurants by pre-queueing or reserve
tables for the passengers based on time slots and seat availability
Technologies leveraged
*To Store large files of images, audio or video
GridFS is the MongoDB specification for storing and retrieving large files such as
images, audio files, video files, etc. It is kind of a file system to store files but its data is
stored within MongoDB collections. GridFS has the capability to store files even greater
than its document size limit of 16MB.
*To store various logs
Capped collections are fixed-size circular collections that follow the insertion order to
support high performance for create, read, and delete operations. By circular, it means
that when the fixed size allocated to the collection is exhausted, it will start deleting
the oldest document in the collection without providing any explicit commands.
*To get average ratings of restaurants, cafes and menus
Map-reduce is a data processing paradigm for condensing large volumes of data into
useful aggregated results. MongoDB uses mapReduce command for map-reduce
operations. MapReduce is generally used for processing large data sets.

Research and Analysis of various top NoSQL DBs (and Relational DB in generic) and
competitor analysis matrix/report that can be used for Decision making, solutions and
help as an accelerator.

67
Our solution is to provide safety advice for tourists visiting locations unknown to them.
Using the huge amount of data collected from various sources such as government
crime records, news reports, social media information's, history of natural disasters,
festival information, weather forecast data, seismic data etc. Our system predicts given
location is safe or not by using various technologies like AI, NLP from the data stored in
Mongo DB.
With the help of the system, tourists can determine visiting a location during a period
of time is safe or not.

To design an efficientvehicle identification system by using artifical intelligence and

MongoDB

Geospatial-Find Pharmacy Near MeImplement a simple UI based app that can search
for the nearest Pharmacy, Medicines availabile in stock, other information (Availability)
to any user based on his current location and display in Google maps. This can be
scaled up to any domain such as BFS/Retail.

The train accidents cause severe damage to life and property. Therefore more efforts
are necessary for improving safety. However, in the case of railway, distant obstacles
must be detected since the braking distance of a train is very long. This project deals
with one of the efficient method to detect obstacles in railway track and crack on the
track. Ultrasonic sensors are used for detection of the obstacles in tracks. MEM sensor
is used for detect the cracks. Thus, this device would help to reduce the train collisions.
Then the location details are stored in the MONGODB. So that by comparing the
information within database efficiency can be calculated, like which area is prone to
accidents and time distance graph for trains which can be used to control and plan
train movements.

The solution is for retail chains doing 'Targetted Marketing'.

The solution would collect massive data of purchase history( from POS transactions
(linked with Loyality Cards), eCommerce buying history, etc.), buying patterns of
customer (from Social Media postings, eCommerce site browsing history, etc.) and load
it to MongoDB. This data is then processed using AI through NLP algorithms to provide
Loyality Rewards, custom discount/cashback/reward coupons to targetted customers.

68
AI based Travel Alerts System
This is an AI based Travel Alert System that help the customer to identify whether
there is any risk in travelling to his destination point like disease spread out, climatic
changes, any health related issue. The customer will get notification through
email/sms based on the information (real time) captured in the system upon planning
his travel.

Symptoms Recorder
There may be situation when patients may not get instant help from doctors/hospitals
and may required to get one or two day for doctors appointment if the disease/illness
is not serious. With the help of this tool, the patient can store/record the photos,
textual information, audio & videos about the his disease/illness. Once the patient
visits the doctor, he can share these details so that doctor can get a periodic study
about his illness.

Medical Image Processing Tool

This is an interactive tool where user can upload his medical related scanned images/X-
rays/any Medical imagings. The tool will process these images and identify if there is
any health related issues. The system will have database of medical records and it will
compare date from the uploded images. This will help patients to identify the chances
of disease or illness in the starting stage itself.

The proposed concept here is to build an AI based decsion making system on Claims
processing. Using the huge data in Mongo DB, the system takes decisons and help the
related Physicians and clinicians to make better/faster decisions, identify the fradulant
claims, auto suggesting possible additional steps, routing to proper point to make
decision etc. This will bring significant improvements in turnaround time of cliam
processing, quality and additional delays.

iot based application which senses emergency medical needs and arrange the facilities
to get immediate medical help. Emergency medical needs can be an accident, help
required for a single bed ridden person, pregnancy. This iot system finds out
immediate hospitals and arrange ambulance and share the medical records of the
person so that the consultant doctor can make correct decisions. This system can
arrange additional emergency care things like scans, blood, x-ray etc.

69
Collaboration of healthcare to retail area for the benefit of the insurance companies by
reducing the cost spent on claims. This would be mostly useful for the 70% of the
people who have possibilities of different life style diseases due to bad food habbits.
Using the person's medical history data, encourage them to buy healthier food,
beverages etc by providing special offers, suggesting healthcare products with lesser
cost and better quality etc.

Smart Grocery Shopping based on your habits

1.An application which get generate and recommend the grocery shopping cart based
on users food habits, interested recipe and balanced diet
Use Cases:User can select dish to be made and/or add new custom recipes. Based on
the dish recipe automatically add the needed ingredients to shopping
cart. Recommend the near by Grocery Stores where the grocery items are available
with their prices(competitive price).Display the aisle of the items in shopping cart
within the store. Display the nutrition factors of the grocery items in my cart. Filter
options using product attributes (example: “Non-GMO” and “Organic”)Graphically
show (IOT) and manage grocery availability at home (Ex: Milk left half gallon and will
soon run out within a day etc)Online Grocery PickupBased on my history of grocery
shopping and my diets and grocery availability at home, recommend weekly shopping
cart. The wide variety of grocery shopping cart/history available from users can be
leveraged for analytics on food habits of a given community and the local retailer can
address the needs of the community.
MongoDB usage:Grocery CatalogStore-item modular storageRecipe storage
OtherSensors in refrigerator/shelf for grocery availability at home (IOT) Competitive
pricing (big data streaming/analytics)Recommend cart based on history (Business
intelligence/analytics)Exposure of data for retailer analytics

70
E-KYC/E (Electronic Know your customers /Employee) through Automate Cognitive
Capabilities (Artificial intelligence and Machine Learning /Deep Learning ) and
Document Indexing by Mongo DB
The proposed solution co-exists with existing KYC solution and it moves the KYC
effort from being a manual document-driven process to cognitive process
automation. Key benefits include

Substantial increase in Customer experience Substantial increase in Regulatory

complianceEasy retrieval of data through Document indexingEliminate labor
intensive tasks, improve quality and transparency in lending processEasy Loan
Approval through quick document review & validation
Digital Transformation through digital enablersReduce /Eliminate back office work
through Automated Document verifications & Approval .Some of those employees
are lawyers and loan officers who spend hours each year tackling a slew of rather
mundane tasks, such as interpreting commercial-loan agreements
24/7 Data availability irrespetive of Time Zone.

UMS is a Artifical intelligence based Virtual Personal assistant which is capable of

schedul

71
Dementia is the loss of cognitive functioning, which means the loss of theability to
think, remember, or reason. Acomputer based system for classification and detection
of Dementia using CT images, texture features are extractedby using image processing
techniques, Analysis will be conducted in areas withwhite matter lesions (WML) and
all of white matter (WM). Extracted Texturefeatures have proven to be useful in
differentiating normal and abnormal cells andprovide information about textural
characteristics of the image.Extracted Texture features are mean, Entropy,
skewness, kurtosis and standard deviation to calculate these wavelet transform
is used.Extracted Texture featuresare stored into the mongodb database with
bcrypt hash format. Neural network concepts are used to classify the extracted data
base into normal orabnormal datasets. The mean standard deviation can be obtained
from matlab.Random forest classifier neural network is used to classify the normal
andbnormal cells is done using weka tool and Results will be validated using 10-
foldnested cross validation.
weka tool (data mining software) accepts CSV format ,a converter is used to convert
data from json to CSV, the proposed concept will be use for breast cancer as well.

Global Login System for all websites.

The twenty-first century will be remembered for the fast-paced technology 
development. A lot of technology advancement took place in this century. 
Today, technology is virtually in all sectors. Due to the fast advancement in 
technology websites on the internet are increasing day by day now a days 
every website has their own login system , approxmately 1,200,395,004 
websites are live on the internate it is ver difficult to memorise login credentials 
for each websites.
Global login system is the best way to secure a website with powerful un 
breakable login system with single login credentials, in the current security  
scenario  block chain system is the un breakable system in the world, global 
login system will adopt the security features from the block chain technology=.
Advantages :
singledatabase around the world wide (mongodb)
unbreakable security system adopt from block chain
only one login credentials entire the internet

72
This idea is going to implemented in Retail and Transportation sector.

With the help of IoT, the check-in and check-out process of goods to and from
warehouse/distribution can be tracked.

This help in inventory accuracy, reduction of administrative overhead, automated

supplier/vendor checkout. It help in inventory correction. etc.

This can be carried out by an RFID placed in somewhere within the good/carrier and it
does the automated check-in for all the goods and validated all the paramters
assigned. This will be connected to the internal app where inventory is mapped to PO.

A common platform to share the study materials provided by various colleg

The purpose of FUTURISTIC is to predict a intelligent traffic analytics based on day to

day self learning algorithm. Often most of USTian spend their time in traffic either
while coming office or during way back to home.
Intergrating DB2 tables with MangoDB thru IBM Datastage Tool

System learns the requirements for the application documented in system readable
format

73
Customer is looking to move application and database systems from their on premise
data center to AWS cloud. They have definite plans to move application servers to AWS
and are clueless on migrating on premise DBs to Cloud. Below are the benefits of
migration.
Performance Improvement on data loading and old data purging
Showing live aggregated data instead of nightly aggregated data helps to reach Change
Healthcare applications to more customers
This database migration helps to move application development to the next phase.
Hence potential of many new enhancements which are currently blocked due to
performance issues

Informatica + MongoDB is a powerful combination that increases developer

productivity up to 5x, to build and deploy big data applications much faster.
Informatica provides access to virtually all types of data from modern and legacy
systems at any latency, processes and integrates data at scale, and delivers it directly
into MongoDB.
With Informatica, companies can unlock the data in MongoDB for downstream
analytics to improve decision making and business operations. Using the Informatica
PowerCenter Big Data Edition with the PowerExchange for MongoDB adapter users
can read and write data in MongoDB, parse the JSON-based documents and then
transform the data and combine it with other information for big data analytics - all
without having to write a single line of code.Discover insights from Big Data fasterRun
better applications with better dataLower costs of data integrationDeliver business
impact with rapid deployment

74
BestDeal- Who doesn't like to get the best deal while trying to buy a product? BestDeal
will help a user get it based on user preferences. Once a user browses through the
product details, this solution uses AI to get the offers associated with that product in
other rival websites that the user has browsed over a period of time. It then compares
the offers and if possible, provides a better deal to the user, without compromising on
vendor profits. Browsing history can be maintained in the DB, which when needed,
can be used to seal the best deal for the user.

Health Care - Capture the trend of coverage's among different demographics

and look at the pattern of Out of Network costs incurred by patients, to suggest
remediation. Also, look at out of pocket spending cost patterns of subscribers
and suggest/devise alternate health care plans targeting specific profile of
subscribers.

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 Idea - Realtime Traffic Analytical System with MongoDB for faster
performance.
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--
Traffic jam is a huge and complicated problem nowadays, due to the rapid
increase in the demand for transportation. This causes a longer vehicle travel
times, increased energy consumption, growing environmental pollution,
reduced traffic safety, and a decrease in the efficiency of transportation
infrastructure. Hence, controlling the flow of traffic has become a very
important issue under a growing pressure to relieve traffic jam.

Here we are simulating the problem and solutioning using Artificial

Intelligence, Analytics and MongoDB capabilities(Relational+NoSQL - Flexibility,
SCalability and Performance).

Data Collection
---------------------
1. Ultrasonic, and Image processing Vehicle Detector.
2. Observation: we can count the traffic flow during some days.
Result
-----------
Realtime identification of transportation flow, peak hours, and bottleneck. So
we can find out where is the most effected aria by traffic congestion. Alerting
Traffic Control Authority using IoT.
BlockChain mechanism in storing Consumer Credit.
AI to auto learn the Credit habits of consumer and with that give feedbacks,
suggestions to Consumers and the banks associated with these consumers.

To Familiarize the online credit transaction of various types, to avoid plastic cards and
to create awareness among people in our country about credit card benefits.

76
FINTECH for Fair Finance

1. Gamification
a. Credit Wish List App: Credit card Reward program based on points. Link credit card
reward points with users wish list items from any or all shopping websites and based
on Predictions show these products.

b. Credit Shopping List App: Link the credit score with users shopping patterns and
highlight these items based on predictions.

c. Credit Scorecard App: An app with scorecard/dashboard feature like the game chart
to show the available credit points and the level of points gained compared to the
same level of users/friends circle, and how to progress/achieve to next level.

d. Credit Point Share App: Share my credit reward points/redeem as cash or transfer
cash/points to friends or family.

e. Share my reward points to social media sites and get an analytics score.

2. Loans
a. Online loan/insurance products for entrepreneurs to insure the risks.

3. Others
a) Direct sharing features to social media from Application

b) Mobile application with multiple payment technologies such NFC payment and
payment gateways.

-
Using of AI in credit card fraud detection and the cyber security.
Vehicle Auto finance & Customer Engagement

77
Virtual Payment Credit
-------------------------
Virtual Payment credit is a new business thought under the category of design for
happiness that will create value additions to customer in terms of trust and flexibility
and will bring revenue and more business to Provident.

Virtual credit means virtual repayment mechanism for customer if they don't need to
miss repayment.
If a customer is not able to pay weekly payment then they can request for Virtual
Payment through a Cyber Secured mechanism like Multifactor Authentication. Virtual
payment is not a physical payment but a logical concept, customer should be paid for a
very small amount for this facility. This will make good revenue for Provident.
Attached design architecture and Revenue generation calculation.

Benefits - Customer
-------------------
1. Chance for bad credit score should be avoided.
2. Strong bonding between Customer and Provident.
3. This can be opted as per customers interest and won't be a mandatory.

Benefits - Provident
---------------------
1. Revenue growth. Please see the attached spreadsheet for the calculations.
2. More new customers.
3. Can be applied to any type of Financial loans.
4. Can be implemented with smart digital trends.
5. Revenue generation is possible even with manual repayment process. There should
be a minimum threshold for that Virtual Payment will be free. And there should be a
maximum threshold for availing Virtual payment in a

repayment cycle.

78
Live experience, personalization etc. are some of the trends predicted for banking
sector. Be it credit card points or loyalty points associated with retailers, the potential
of these reward system is currently locked and operate in silos. Blockchain would be
the ideal choice to unlock it, as there is already an existing blockchain framework,
involving banking which can be extended for credit cards as well.

Points that a shopper earn while shopping with credit cards should help him to buy
items that are useful for him, eg those that are there in his wishlist, recent searches,
etc.
eg Imagine the shopper in a mall, checking the iPhone7 models on display. If he is able
to get an intelligent real time message that says 'With the purchase of iPhone7,
you will earn enough points to buy the book added in your wishlist'; This will enable
the shopper to use the credit points more effectively.
An integrated comprehensive user profile derived from his financial transactions (from
banking application), shopping(retail applications) and online searches, can help AI
systems to generate useful real time tips to the user, like the one mentioned above.

Idea is to leverage blockchain for building a comprehensive user profile. Unlocking the
potential of credit card points, is only one of the AI apps which can be used to leverage
this framework. There could be several uses of these.

An alternate way of leveraging Blockchain Technology within an Enterprise would be to

transfer this approach to an enterprise application landscape. Applications write
transactional data that is relevant for other applications into a Blockchain. Such
applications will derive the status of important concepts like the CUSTOMER from this
enterprise Blockchain, Applications have the choice to have local databases for data
that is relevant only for them.
digitalizing the credit solution

The idea is to increase the business for provident group by getting new customers.
Customer data is spread everywhere and using IOT/integrated solutions, we could get
this data and provide new offers/rates to customers with zero inputs from customers.
QR Code & Thumb impression based secure login to financial portals.
To avoid fraudulent transactions using credit card
A chat solution to check eligibility and availability of loan.
Data Analytics: How to increase the User Base?

A freeware or a free downloadable mobile application that captures an individual's

cash flow, financial assets and liabilities such as collaterals, mortgages, insurances,
savings, investments and others that may either be (1) standalone, (2) person to
person, (3) person to bank, (4) public and (5) other possible options.

79
The current credit rating system though effective in most cases introduces some
unintended bias to classified groups and doesn't measure the creditworthness of the
applicant. Eg. Decent income earning foreigners / immigrants, young borrowers who
don't have credit history. The proposed AI based analytical solution comes up with an
alternate way to capture key information for lending to arrive at a alternate credit
score. It compares with the bureau's credit score with the generated score and provide
recommendation to the lending company

In Traditional way,is time consuming procedure to get a loan with more human
resource.
Person will be responsible for verification and validation.

Our application will automate traditional procedure to digital way where the
proceedings will be faster and reliable

Based on SSN we can get person details, his credit score.

with that credit score system will judge the person's repayment capability.

a person interest rate depends based on credit score. More credit score he has then
lesser interest rate.

System will manipulate his credit score and based on that decision will be taken either
to loan approval
or rejection of the loan request

If the credit score is lesser than expected then system will suggest possible ways to
improve credit score.

A Loan-seeker can choose his repayment tariff.

Lesser the repayment time lesser the interest rate, else will be higher.

if the loan-seeker improves his credit score with the repayment he will be getting
respective discounts in the last installment.
If the credit score is extremely impressive then loan-seeker will get option to extend
the loan repayment duration
without any additional charges with current rate of interest.
Implementing minibots through out the SDLC phase

80
Recently we heard a news from Amazon regarding a futuristic shop with no tills or
cashiers. Amazon has opened a grocery store in which shoppers only have to scan their
smartphone upon entry, with purchases automatically charged to a credit card when
they leave the store. The shops use machine vision technology to identify what
shoppers take certain items. When something is taken off a shelf, a pressure sensor is
activated and cameras in the store identify which shopper has taken the product in
question. The pressure sensors will charge people as soon as they are triggered. Why
we can't use the same technology in our own house to automatically order groceries ?
It would be a hardware unit like a fridge which will monitor grocery purchases make
with our credit cards, and buy them for you automatically. The items could even be
delivered to your door by Ola or Uber. The purchases are automatically charged to our
credit card and hence increasing the card usage.

Problem:
In the current credit scoring used by banking and financial companies only a limited
amount of data is used. This is heavily weighted toward existing credit history, length
of credit usage, and payment history. This results in many qualified customers – or
anyone trying to access credit for the first time – being rejected for loans, credit cards
and more. There is a big revenue opportunity that is missed by the current credit
assessment system.

Idea/Solution:
The idea is to create an Artificial Intelligence system to analyze the employment
history data, social media data, shopping and purchasing patterns and build a 360-
degree view of the credit “opportunity” as opposed to pure risk. The system can
provide real-time updates of credit scores based on recent employment status changes
or transactions, so that a customer’s credit score is not a fixed number but something
that evolves.

We're looking for exceptions that make the business stand out. Its these exceptions
and the extraordinary problem solving-skills that make a business rise to the top.
Central idea is not just focusing only on routine procedure like meet and greet;
everyone does the ordinary ordinarily well. Instead thinking from customer
perspective and coming with the solutions for all the end users.

81
Currently, the financial company's using 'Credit rating' for providing loans.
we can group customers based on their credit rating, gender, loan repayment history,
social information available on the web etc.
Whenever a new 'Loan' request comes in from a customer we can predict 'loan
repayment capacity' by identifying the customer belongs to which group.

example: if a group of customers (Grouped using AI prediction) having a high credit

rating but fails to repay due to some other social reasons. so a loan approver can
'reject' loan request.
To enhance the customer experience and satisfaction through always available
customer support (Chat bot with voice recognition and response)

This is to predict credit card fraud in the transactional data. Based on the Geo
Location, Amount and other attributes system will have an second authentication
before processing Credit card pre-authentication based on machine learning. Historical
credit card data of the user is used by AI to compare with the current transaction
parameters, arriving at two of the possible outcomes – fraud, or genuine. This in turn
can be used to alert/stop the transaction before processing. Parameters can be
anything from Location, Amount, Time, Merchant, POS, Goods, Service etc .
We are proposing an idea for Chat Bot which can be used in company’s home page
portal.

Human and automated service agents collaborate to get things done for the customer
and ultimately offer a better customized experience. In other words, a human-assisted
virtual agent (HAVA).

Vehicle loan payment reminder solution is a web based application with GPS vehicle
tracking where Provident arrears specialist select a vehicle, enter the account details
and add the borrower’s contact information. Then, payment reminders will be sent to
the borrower via text or email. You can also schedule a reminder when the ignition is
turned on or disable the vehicle’s starter if payment is not received, using GPS locate
the vehicle and lock them remotely who have not paid the arrears after reminders.
To share the current location of the agent to the customer so that the customer can
ensure his availability at the time of repayment .
Microsoft Cortana voice technology can allow customers to pay credit card bills or
loan using their voice.

• Provide an omini channel experience to customer to avail banks product offerings

and services virtually anywhere on the go. This would be app, web application and/or
a mobile website. Customers can pay their balances, setup Automate clearing house
(ACH) payments and also avail digital wallet feature.
• Security implemented through Multifactor/FIDO Authentication
• AI for Legal Document classification & Verification

Blockchain

82
Credit Card Fraud Detection Using Iris Biometrics Technique
A new architecture based on Iris Biometric Technique is a very recent concept and it is
very useful for decrease Credit Card Frauds over Internet. This technique is use for the
security purpose.
Credit card companies and Canadian banks are developing biometric authentication
technologies to enable customers to validate transactions both in-store and online
using biometric identifiers, according to a report by CanadaCreditCards.com

2) ATMs with iris scanners

When taking out cash, you won’t need a plastic card with a magnetic stripe — that’s a
nearly 50-year-old technology, by the way — if you’re at a next-generation ATM with
an iris scanner. No two humans’ irises are alike, so a scan of the eye is a very accurate
way to verify identity.

An virtual assistant which captures the query by text and voice which will convert the
intention of the user by using an Language understanding model which is trained with
different queries. Then the intentions are mapped against a knowledge base and the
respective solutions are provided back with chat/voice or email. The additional layer of
learning which will enable the virtual assistant to make the responses more precise by
taking the feedback from the user for the actions performed.

Challenges :1. Creating the language understanding model which needs lot of training
for fine tuning. The initial set of problems to be identified.
2. Creating the knowledge base which will provide the responses back to the end user
for the identified intents and entities

An employee engagement platform which includes the chat bot that reminds you the
daily activities that includes the time sheets, allocation expiration , meetings etc and
also a user friendly platform which communicates with the new on boarders regarding
the formalities of on boarding.

83
Think of a scenario at UST where we are presenting the salient points of a project brief
to our team but we are not entirely convinced that they understand the points we are
making.

App to induce relevant questions to the team members and also assess their
understanding of the subject matter.

1. Should be able create questions, share them with team members and ask them to
respond, all during the course of our information sharing session. Responses can be
checked in real time, giving you a very clear idea of whether you are on the right track
or there are still some grey areas that need to be addressed. What’s more, you can
even share the necessary research/reference material with your team, so that they get
a better understanding of what you are talking about.

Teamwork is all about effective communication that keeps all members of the team on
the same page. The app which we are developing should helps you to approach team
communication with a lot of confidence; at the end of a meeting, you have no doubts
about your team’s understanding of the topic that was under discussion.

This app for remote teams or local teams or any resource in UST to find places to work
other than their home offices. It should allow us to search based on needs like Wi-Fi,
workstation, cafeteria, and things like transportation options, Wellness room, dormant
etc..

Create a personal dashboard for mobile devices which is also accessible on a

desktop/laptop. Has 2 components: WhoMe and DashMe.

WhoYou is the component where the Admin-Profile enters the user information
composed of Name, Company Identity indicating team hierarchy with leads and
reports, Position, Level, Project, Project Role, Project Role Period

DashMe is the component where the User selects and customizes the systems
available to her/him. This will contain standard HR systems for learning, skills training,
and profile; standard Finance systems for timesheet and expense reporting ; selected
Projects where the User is currently assigned and all other historical participation
indicating roles, functions, and participation dates.

84
AR open the doors for limitless creativity and innovation, and enables enterprises to
speed up the training process and make it more beneficial to employees.AR is a virtual
reality world in which anything is possible. We can take on-the-job training to a whole
new level, putting the new hire in real-world situations in which they must perform
their job duties. This kind of hyper-training provides hands-on experience without the
costs and risks of real hands-on. It’s the best of both worlds.

Smart AI bots that can answer everyday questions and provide insight into the joining
process of the candidates and the ability to seamlessly communicate with recruiters
and hiring managers via video, social, or even texts on phones.

Pre Fill Timesheet and Vacation Request from the swipe data, system sign-on, Link
data etc
Makes this easier for employees to fill this up and the data will be more realistic.

In most workplaces, laptop users have to scan their laptops at the front desk security
personnel and they manually check it in via a software after verifying if the person
brings in is the same they see on the screen.
Idea is to automate this process (inspiration from Amazon Go). There needs to be a
scanner through which the user can just walk-by. It scans the tag in laptop and the
access tag of the user and uses face recognition to verify the identity of the person. So
the person has to just walk-in and walk-out while it automatically checks-in and
checks-out the laptop.
The idea is to basically avoid security personnel stopping associates for various checks
like, laptop, bag, id tag etc. All those checks can be much more effective if performed
digitally.

Our idea is about introducing a chatbot which helps employees to clear any doubts
regarding office procedures. it is basically a mobile app to which employees can ask
questions.
Eg: for a new employee if he/she is facing problems with attendance submission,
account places, registering for events etc he/she could simply ask this chatbot. It will
then return the mail id, along with some description on how to access it. Description
can be a video, image or a text.

85
& Verification , Recruitment Processing , Pre sales document processing & verification
like Proposal for clients through Machine learning and Artificial intelligence ., Data
Mining ,Classification Algorithms

I would like to describe my idea with an example – VISA processing & VISA Interview
processing

For VISA processing there are number document verification and classification doing
before submitting the CASE to Attorney , now a days this is completely manual work .

DIIPA uses Artificial intelligence and Machine learning , Classification Algorithms , Data
mining ,Cloud computing , make it as a e- processing for document verification and
classification based on feature selection and Custom Rule Engine . Once it verified
upload it in Cloud environment with digital secure hash key .
We can also apply the concepts of Block chain for Digital identity for "Know your
employee /Customer" .The digital identify available centrally for HR, Attorney
,USCIS ,Other companies , Govt for any kind of employment verification ,background
verification .and they can update as well , they need to get secure hash key which
needs to provided by User/employee

DIPPA will communicate with User –

1. Provide the UST guidelines , USICS guidelines and Documents templates for VISA
processing & Interview
2. Clarify the questions of the user
3. Gather all documents required for VISA processing & Interview from user – then
verify , classify based on machine learning ,Data mining and Classification algorithms
and Once it verifies , it upload the documents on could environment and provide an
email communication to both User and Attorney .And User will get a hash key through
secure email.
4. Attorney can verify the documents and submit. for further processing with USICS

Future Enhancement with Govt policies (VISION)-Next step

1. No documents needs to be carried for VISA interview and Port of entry , just the
digital hash key.
2. Consulate /USCIS /Port of entry uses the hash key and retrieve the details from
cloud and verified and update the VISA status ,I-94 date to digital identify
3 We can also configure email on this app to get email alerts for VISA expiry.I-94 date
expiry

EcoSmart Office | Efficient Energy Utilisation

In an attempt to optimistically and efficiently utilise the energy of the electricity used
by the whole building we should use sensors connected via IoT (smart lights) that
switch on only when the sensors detect human movement in its proximity and remains
switched off otherwise.

86
For a large organisation each employee ID is considered to be a BOT. Bot is a dump
worker, they have the basic properties of various department functionalities like HR ,
finance, service, project management and their roles. Bot also contains a hierarchical
mechanism to control other bots via masters and a slaves functionalities. Basic work
flow can be controlled here . Various hierarchies having different specific tasks whose
workflow differ according to the function can be grouped here. All the bots will work
together in an * intelligent working environment. So each bot will have the basic
functionalities of encapsulation , inheritance, delegation ,dynamic dispatch.The bot's
workflow maybe assigned or triggered by the other bots or other virtual
environments. Intelligent working environment will be able to provide messaging
facilities like one-to one one-to-many , many-to-one , broadcasting. The intelligent
working environment will be able to work like a social network or like email .

Every employees are facing big problems while parking vehicle and it is very tough for
them to remember were he/she is parked his/her vehicle while returning at the
evening, for this problem we will provide NFC(Near Field communication) to all vehicle
user "It is a set of communication protocols that enable two electronic devices, one of
which is usually a portable device such as a smart-phone, to establish communication
by bringing them within 4 cm (1.6 in) of each other", Our idea attach their NFC, back of
user ID card itself. So it easy for them to carry with their ID.
By keeping NFC before entering into our parking it will show which row you want to
park for this we need to analyze whether the parking row is full or not. By using sensor
or by Artificial Intelligence with video Analytics, we can identified whether row is full
or not.

87
An Android App that gives immense experience to navigate through various
workplace/Office infrastructure that will help new joiners or existing employees to find
out various places within UST Global.

For eg:- If one is in the 2nd floor. He/she may not be aware of the gym facility at UST
global. Inorder to find it they can search on the app with the keyword "Gym". So as to
find it.
Can even give a brief description regarding it in the App itself (Including pictures if
possible).

Can search on various accounts/ Projects within UST.

for eg:-If someone new came to join the Rite Aid account. He/she can search with the
keyword "Rite Aid"
or Simply "Rite" (this can be enabled with Ajax search (Not quite Sure, but hope So)

He/she can get details regarding the Project Manager, Team Lead and even the
colleagues who are involved in this project (can include group pics, Such as team
lunch, Team outing etc).
Infact we can include various other things like Office Attire, Office day celebration etc.

One can also include details of pantry and can even enable food ordering online
through app form all our hotels on low floor. Payments can be made online/ Paytm
money can be used.

A well organized centralized application that digitally transforms the day to day
activities of the organization. This applications connects all the organization process
like onboarding of the employee, induction for the employee which gives an overall
summary about the process etc. It also helps the resource management process, the
mapping of available employees to appropriate positions effectively. Project
Management, that tracks project progress and add milestones to it. Human Resource
Management, which includes information about employees, attendance, payroll, and
other related documents etc. When employees login they can view all these
information in a single portal.

88
Steve is a AI which helps to the user, To figure out and manipulate the user's Request.
User wear the eye glass which shows everything in augmented reality. The eye glass
which associated with office database. Based on the user's request Steve will show up
everything. It will remind the user the work need to be done. It also connected with
mobile. So users can get their mobile notifications as well.
Steve also have the video catalogue which helps to the basic user to understand the
flow needs to be follow. By using Advanced analytics we can include the more
futuristic aspects. Security wise we can include Multiple verfication systems such as
Iris, Face reconginition,etc., With that sure can create a device which is portable and
easily usable.
Work environment the device helps user to increase the productivity.

Social
This is a mobile app that will give you info about all the co-workers, living in same area
as yours.
When you install the app, it will ask you for your home location, how do you travel,
and what is your work timings, these info will be published to all other app users.

after this, app will run a search for matching profiles. And inform you that you can do a
car pool.
And many more features.

When you are done with your work timing, you can check the app, for who all are
leaving office and till where they are going, in this way you can choose a co worker and
request for a drop to the nearest matching point to your house.

Digital Transformation
When an associate from another center, or a customer enters the premises, the
person should be able to digitally register and acquire the facility access. This could be
enabled by digital kiosks and proper authentications through the kiosks itself.

Registration could either be done in advance through a mobile app and scanning the
code at the kiosk, or it could be done at the facility using the kiosk provided at the
entrance to the facility.

This would reduce paper trails or bulky registers maintained by security personnel at
the reception counters at each floor.

content analysis

89
Our idea is to develop an AI based energy-forecasting model which is known as one of
the most important step in long term planning. In order to achieve sustainable energy
supply towards economic development and social welfare, it is required to apply
precise forecasting model.
Our idea is build a search engine which deliver results based on the context from the
vast digital content available.
Text Analytics

Categorize the documents/contents based on the information's available on the doc

and map it automatically against a dictionary to associate it to the proper
channel/category.

Read & process any legal or regulatory contents, understand the intent using natural
language processing & machine learning and then identify the
organizations/domains/business impacted to ensure the compliance.

Effectively diagnosing and resolving problems in a infrastructure environment can be a

challenging task. When a system or process fails, the operational efficiency,
productivity, security, and sometimes even the revenue of the business are impacted.
Downtime impacts multiple users and services. When these failures occur, the
number
one priority of the Information Technology (IT) Operations team is to restore business
services to normal operations as quickly as possible.

Our idea is to develop an AI based monitoring and repairing of IT services and

supports (ex: RDBMS support).
AI-based automation of Wolter-Kluwer's' IT -related pain points.
Using NLP techniques the solution predicts insights on the digital media contents or
any other contents feeds regarding disease or any outbreak
Cognitive Solutions

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