TQM

Total Quality Management is na integrative philosophy of management for

continuously improving the quality of products and processes.

Tqm functions on the premise that the quality of products and processes is the
responsibility of everyone who is involved with the creation or consumption of the
products or services offered by an organisation.

In other words,TQM capitalizes on the involvement of management, workforc,

suppliers and even customer,in order to meet exceed customer expectation.

Honda's quality circle

1. Design and development

2. Production preparation

3. Production

4. Sales and after- sales service

5. Collection of quality related data and consolidated analysis and quality

enhancement measure.

1.Design and development: we implement quality assurances from the from the
drawing stage by utilizing design and manufacturer expertise to create drawings
designed to facilitate manufacturin.

2.Production preparation: we prepare for quality assurance through production

process by building manufacturing control Techniques that limit process variabilit.

3.Production: In addition to using drawings design to facilitate manufacturing and

practicing manufacturing control techniques that limit process variability, we
conduct a rigorous inspections of part and finished vehicle and take steps to
assure no damage occurs during transport.
4. Sales and after- sales service: Product quality issues after sales are dealt with
by leadership, which collect quality- related data from customers in a timely
manner.

5. Collection of quality related data consolidated analysis and quality

enhancement measures: we collect and analyze quality related data from
customers and markets worldwide and strive to enhance quality in a prompt
manner (by means of our market quality enhancement syste).

Honda's quality enhancement system

We have established a quality center to bring together the various components of
our organisations concerned with product quality data, allowing us to enhance
our worldwide ability to both prevent quality issues and quickly detect and
resolve them when they occur.

The facility gathers quality- related data from dealers in japan and oberseas
through service Departments and the Customer Relations Center. Measure and
policies for preventing quality issues are developed based on the issues
identified from this data and provided as feedback to R&D production
departments responsible for operations including product design, manufacturer
and part supplier relations.
When a quality issue does occur, we move quickly to resolve it, for example by
working closely with R&D and production departments to investigate and address
the cause, dealing with affected customers, and taking action to prevent a
recurrenc.
Tqm methodology at Honda
To implement tqm, the SEO has strengthened

1. Customer focused viewpoint

2. Increased efficiency

3. Cost cutting efforts

4. Delegation of authority

5. Expediting daily operations

6. New product development

PDCA cycle
Basic principle of TQM is to bridge the gap between '' Target and status que''

PDCA cycle is to bridge the gap:

1. Make initial plan

2. Implement the plan

3. Analyse the outcome

4. Recognise new problem and improve the process of operation

5. Repeat process still target is achieved.

Implementing quality management education
In Japan, Honda offeers a training curriculum divided into four courses according
to in- house qualifications and the extent the individual workers quality control
responsibilities in order to improve associates quality assurance skills.

The Honda QC basic course ( HBC), which was first offered 40 years ago, provides
an example of how Honda is working to train its personnel to be leaders in
improving quality.