Request Time Out:

Dear customer if you are getting request time out message on your screen then please follow the
following steps:

1. Verify DSL/ADSL light on modem (should be stable).

2. In case of DSL/ADSL light blinking then please follow the following steps.

DSL Light Blinking/OFF:

Dear Customer if the DSL light on modem is blinking or off then please follow the following steps:

1. Verify your splitter connection. Modem/phone should be connected in their relevant ports.
2. If they are not properly placed then place properly and check.
3. If still facing same issue then please bypass splitter and connect phone line directly to modem.

If you are still facing same issue then for voice support please dial 1218 and for online chat support
follow the given link http://ptcl.com.pk/pd_content.php?pd_id=345 and for sms support type help and
send it to 0512181218.

3. In case of DSL/ADSL light stable.

If you are still facing same issue then for voice support please dial 1218 and for online chat support
follow the given link http://ptcl.com.pk/pd_content.php?pd_id=345 and for sms support type help and
send it to 0512181218.

Network Unreachable:
Dear Customer if you are facing network unreachable issue then please follow the following steps:

1. Check DSL/ADSL light on modem (should be stable).

2. In case of DSL/ADSL light blinking then please follow the following steps.

DSL Light Blinking/OFF:

Dear Customer if the DSL light on modem is blinking or off then please follow the following steps:

4. Verify your splitter connection. Modem/phone should be connected in their relevant ports.
5. If they are not properly placed then place properly and check.
6. If still facing same issue then please bypass splitter and connect phone line directly to modem.

If you are still facing same issue then for voice support please dial 1218 and for online chat support
follow the given link http://ptcl.com.pk/pd_content.php?pd_id=345 and for sms support type help and
send it to 0512181218.

4. In case of DSL/ADSL light stable then please verify DATA LED on STB (should be on)
5. If LED blinking then swap LAN cable and verify.
If you are still facing same issue then for voice support please dial 1218 and for online chat support
follow the given link http://ptcl.com.pk/pd_content.php?pd_id=345 and for sms support type help and
send it to 0512181218.

NO Display on TV:
Dear Customer if there is no display on television then please follow the following steps:

1. Verify modem and STB (should be on).

2. Verify power, data, and I/R LED on STB (should be in working position).
3. Verify TV is in Audio/Video (A/V) mode.
4. Verify Audio/Video cable (should be connected properly).

If you are still facing same issue then for voice support please dial 1218 and for online chat support
follow the given link http://ptcl.com.pk/pd_content.php?pd_id=345 and for sms support type help and
send it to 0512181218.