Pakistan International Airlines

Assignment of IT Department
Presented by Muhammad Sheraz Arif
Presented to PIA office
Department of Political Science BZU,
Multan
Trainer Muhammad Shoaib Senior
Network Engineer, M Ali Javed
Communication Engineer
IT Department
IT department of PIA The main purpose of IT department is the maximum sale of
the PIA and generate the revenue for the PIA.
Functions
Functions The sales of the tickets of the PIA than the organization grow up in the
world, by revenue generating.
Benefits of the PIA on being as a Muslim PIA offers the Hajj and Ummrah
packages, the first department in Jeddah and second in the Pakistan.
HR department, Finance department, marketing department, IT department,
security, flight services, Flight Operation, PHD passenger Handling service,
Medical Services, Engineering department.
Supply Chain Management, CHR, CFO, CEO, CIO. They are under the GM 10
pay group 10, DGM deputy General Manager, AM Assistant Manager, SO senior
Officer, Officer. These are officer category Group 5 to Group 10 including
Officers.
Increasing pay by authorities
Increasing pay of higher employees on the permission of the Board of Directors.
PIA flights
The direct flight of PIA from Islamabad to Manchester but other flying company
flights first go to their hubs and then after some time flying to destination.
PIA upper hierarchy
PIA is working in the Government but this is not the government sector, the head
of the PIA appoints from the government, approval of Board of Director, the CEO
take decision on the time but on the approval of the Director.
Educated person and business man
The educated and business man do not support the PIA they do not travel through
PIA. PIA direct flights go to their destinations but other flights go to their
destinations by the connecting flights.
Prefer
But some families and people prefer to travel on the PIA for direct flights to their
destinations. Waiting for the connecting flights of other flying companies in other
countries airports is make difficulty for the families and PIA complete the travel
early from the other country flights.
Old system of PIA
On early stages the POPUS manual work on the pages is so difficult and time
wasting.
New online system
after this the IT department purchase the ERP which is used on the Mozilla, by
this software the employees apply the leave in the home, black mailing in ended by
this software.
IT department purchase 3 models
IT Department purchase 3 models HRM, Finance, Supply Chain Management.
This system caught the black mailing, the HR working properly by this software,
any issue, on the base of personal issue, personal discrimination on diversity.
Mozilla is the software which is Java supported, if the working on the software of
oracle, if just apply leave on the google chrome. TMS machine, two on airport two
on training office, the pay depends on the presence of the employees. IT
department control these all type of things, EPR code on which level they access,
the IT department have all kind of performance in the office of the employees. IT
department have the IT pages.
Other area problems
All the problems deal with the TMS of employees of the D G khan, Rahim Yar
Khan, Bahawalpur, the problem solving by the Multan PIA IT department.
3 adjustments with the help of IT
Manager and the sectional head have authority to change the 3 adjustments of the
employees, general shift is 9 am to 5 pm, the tickets celling 8 am to 8 pm. 3
irregularities will adjustable of any kind, 9 to 9:15 have the margin for the
employee presence in the office.
Other data and issues of Employee
Passport request, NOC of employee and all the data which is related with
employee added in the IT system. Medical system by ERP, all the data entre in the
ERP, the data of family, doctor, medicine, expense of these all things all enter in
the online software. And the presence of the employee, leaves, working, working
hours, performances checked by the head office on the one click. The form number
of medicine page from medical store, the copy of the bill with documents and give
to the finance department as a proof, but finance department have already this data
by the help of the IT department and software. Then department claim these things.
But the audit check by the paper work.
SUPPLY CHAIN MANAGEMENT
Performa, other things, the Quotations, the things provide, the bills, and make
purchase order page that all things apply in finance department than check will
issue.
Store General, in which all person work does easily.
Store technology, the technical persons work by the different techniques.
Plane and other parts come from the Karachi. In ERP create a form and apply on
this system, the one Air bus parts company have authority to sale the parts that is
why PIA purchase parts from this company. For applying the online system page.
ITEMS
Items are SS, ST, DD, AA commercial requesters. Do request to the manager of
department, purchase officer deals and full fill the demand.
SS give services like car cab, hotel, meals, catering, services like
maintenance of the table chair.
ST pins, pens, pages, ink and all stationery items.
DD consume able assets, cell of clock, ink of printer etc.
AA fix assets, chair, table, machines, replacement of the pictures.
% sign use for search, Finance department give the budget for the different items,
and manage the situation if budget is less when justify then the company give the
budget, all the budgets set by the head office, firstly check and balance, do not
exceed the budget. Generate the number of demand letter, this is sent to district
manager than approval of that and send to the finance head. After taking order,
receiving and inspection by the officer and the bill and order number on page and
give the finance, online every data have also finance department by IT system.

System availability, every data is on but the HITIT system is not available on the
other departments. Links, 1fibre Web Wateen 2mb, MPLS based Karachi 2 PTCL
stand by 1 mb Multan to Lahore.

3 Radio link and tower and satellite. System availability must be standby on link.
Router, works if the one link down than use the other one and use the other link, if
the traffic is blocking on one link than use the second link. VPN dedicated link the
just works PIA. Vendors, fiber link, the multiple ring connected to other countries,
if the traffic is jam then the traffic run from other routes.

Controlled by IT

PIA training center, after the class, civil aviation check, the cameras, blocking the
USB port, exam and training device just on calculator and other this will block. 3
categories of browsing. Limited browsing, all tells about the website of demand,
mails, agency IATA. Basic Google access, live streaming off, G mail, yahoo is
open on duty officer. Open browsing on IT department. They are working on the
proxy server. FIA tells that you do the threat post, if you give the email authority to
any person than FIA caught you. PIA gives the good thing, video conference link,
camera, software, suggestions. CCTV cameras control.

COMMUNICATION SECTOR

Communication section 4 employees deal the communication, 1 is Communication

officer, 2 are other, 1 is assistant. AVAYA system is used for coming and outgoing
calls. Barriers are customers and departments, NTC national telecom line with
PTCL. Billing and sum with account and finance through checks to bonks. 8 am to
8 pm communication system through.
Toll free number is 111 786 786, all Pakistan, all the information of PIA for the
customers. Airport and booking office system.

PIA has answer machines and system for call of the customers for the dealing and
telling for this purpose press that button, then the computer transfers the call to
relevant department, on other hand transfer to master call. The system not be
purchased all authority have to civil aviation airport. Main distribution frame,
internet IDF, MDF take the airport where by the civil aviation, then PIA working,
per pair pay the civil aviation. Pay the lines rent, the firstly generation of any data
by the civil aviation. FIA, Customs, ASF Royal service, Air Blue, Shaheen are
working under the civil aviation. PIA gives the 300 per month per person give to
the civil aviation. 70 extensions on the PIA office for calls and 25 extensions direct
on airport. Extensions create by own not pay the charges. IT department made in
PIA in 2003. TMS and ERP two online system of PIA that controls any data
feeding of the employees of PIA. Sabare is the software that is used by PIA for
tickets celling, but now PIA used HITIT system for celling the tickets. 2 type of
sections, operational area working 24 hours, admin timing is 9 am to 5 pm and
ticketing services in office is 8 am to 8pm, but airport office is working every time.