Professional Documents
Culture Documents
Facilitative
This process is where a third party assists the parties to a dispute to identify the disputed issues,
develop options, consider alternatives and try to reach an agreement about some issues or the
whole dispute.
Examples of facilitative processes include mediation, conciliation, facilitation and facilitated
negotiation.
Advisory
This process is where a third party considers and appraises the dispute and provides advice as to
the facts of the dispute, the law, and in some cases, possible or desirable outcomes and how these
may be achieved. Examples of advisory processes include: case appraisal, conciliation (where
advice is offered or used) and (early) neutral evaluation.
Determinative
This process is where a third party evaluates the dispute (which may include the hearing of
formal evidence from the parties) and makes a determination. Examples of determinative
processes include: expert determination and private judging.
Mediation is an Alternative Dispute Resolution process where an independent third party, the
mediator, assists the people in dispute to identify the disputed issues, develop options, consider
alternatives and try to reach an agreement. However, the mediator does not give their advice or
opinion about the issues or have any role in deciding the outcome of the mediation.
explain the mediation process and set the guidelines for how it will work
ensure each person has a chance to talk, be heard and respond to the issues
keep everyone focused on communicating and resolving the dispute
ask questions to help people identify and communicate about what their goals and desires
are and why they feel that way
help clarify the issues and suggest ways of discussing the dispute
help the people in dispute develop options and consider whether possible solutions are
realistic
try to assist the parties reach an agreement where appropriate and make sure everyone
understands any agreement reached
refer you to other helpful services if required.
tell you what you should agree to do - you decide what to do, including whether to stay at
mediation
decide who is right or wrong - the focus is on finding a solution that everyone can live
with, not making a judgment
give legal, financial or other expert advice - you can get advice before, during and after
mediation if you choose
provide counselling - you can get counselling or other support before, during and after
mediation if you choose.
In Kenya 2007-2008 post-election violence we have the late Kofi Annan coming to Kenya to
solve the dispute between the two leaders opposition leader Raila Amolo Odinga and the third
president of the Republic of Kenya Emilio Mwai Kibaki. Due to their disagreement, it had torn
apart the country. Former UN General Secretary Kofi Annan who is from Ghana, came to
mediate between them. He was successful in doing so. Both of them formed a coalition
government in that, the post of Prime Minister was created. The score was settled and
everybody was happy. Then country returned to its normal business and peace prevailed.
There are a number of options for finding a mediator suitable for your dispute. For example, in
court annexed mediation, the mediation registry will usually have a list of mediators and will wait
for the parties to make a choice but in default, the court will assign a mediator to the parties.
Conciliation
Conciliation is an ADR process where an independent third party, the conciliator, helps people in
a dispute to identify the disputed issues, develop options, consider alternatives and try to reach
an agreement.
A conciliator may have professional expertise in the subject matter in dispute and will
generally provide advice about the issues and options for resolution. However, a conciliator will
not make a judgment or decision about the dispute.
The role of conciliators is similar to that of mediators except that the conciliator may also:
have specialist knowledge and give you some legal information (example the conciliator
appointed by the Labour Commissioner in disputes between employers and the Union)
suggest or give you and the other participants expert advice on the possible options for
sorting out the issues in your dispute
actively encourage you and the other participants to reach an agreement.
Negotiation
Negotiation describes any communication process between individuals that is intended to reach a
compromise or agreement to the satisfaction of both parties. ... They stress that the point of
negotiating is to reach agreement rather than to achieve victory
Conflict is a natural dynamic that arises when people’s interests, perceptions, goals, values or
approaches to problems differ and when one party feels that another is interfering with their ability
to attain a certain objective. It may occur between individuals or groups and range from minor
disagreements to major disputes or even war.
To help prevent and resolve conflict, communicate effectively and speak up early and often; use
“I” language to reduce defensiveness; listen first to show respect and to encourage others to listen
to you; be sensitive to culture, gender and religious differences; manage expectations by letting
others know what to expect, especially when you are no longer able to carry out your roles and
responsibilities; anticipate conflicts and focus on others.3 Organizations should create and
maintain a culture of openness, align organizational systems and offer conflict management and
negotiation training for individuals and teams. Leaders should be effective role models for
teamwork and constructive feedback by involving employees in decisions that affect them.
Despite your best efforts, conflicts and disputes can still arise. If you cannot prevent them, apply
your effective persuasion and negotiation skills. If all else fails, consider involving a third party
(e.g. a mediator, trust catalyst or consultant). The costly legal route should only be used as a very
last resort.
ensure each person has a chance to talk, be heard and respond to the issues
keep everyone focused on communicating and resolving the dispute
ask questions to help people identify and communicate about what their goals and desires
are and why they feel that way
help clarify the issues and suggest ways of discussing the dispute
help the people in dispute develop options and consider whether possible solutions are
realistic
try to assist the parties reach an agreement where appropriate and make sure everyone
understands any agreement reached
Conclusion
For the dispute to be solved other than in litigation is by employing Alternative Dispute Resolution.
And in Alternative Dispute Resolution Mechanism a third party must be there to enable the parties
to solve their issues. And to do so, the third party has to be neutral and independent, that is:
being impartial
being one without misconduct reputation
This to avoid instances where the award given is take to court for the review that the third party
member had misconducted him or herself in rendering the award. This will of course lead to
the award made not binding the parties and making the dispute not to be solved.
All in all, the act of being neutral, independent brings about confidentiality, trust and believe
in the system. In that all dispute will be able to be solved and people would be agreeing on the
decision made or the award given. People will be willing to use the Alternative Dispute
mechanisms rather than the court which is expensive, time consuming, has no privacy(open
court). At all times we should uphold people with integrity to be in all offices dealing with
matters concerning disputes. Even in our constitution 2010 we have chapter six elaborating
more on matters to do with integrity and leadership. If the person handling our matters have
integrity it means they are of neutrality and equality.
Reference
Arusha report Maasai Dispute Resolution
Types of Alternative Dispute Resolution(Mr. Agan William notes)
http://www.lalive.ch/data/publications/43_-
_On_the_Neutrality_of_the_Arbitrator_and_of_the_Place_of_Arbitration_Recueil_de_tr
avaux_suisses_sur_l'arbitrage_international.pdf