SUPIN HOODA

416-475-8727; hoodasupin@gmail.com
809-26 Hanover Rd, Brampton, ON L6S 4T2

Objective: Seeking position as a Financial Service Representative

SUMMARY OF QUALIFICATIONS

 6 years of banking experience in customer service and sales

 Skilled in cultivating positive client relationships
 MBA in Banking & Finance; Investment Funds in Canada (enrolled)
 Demonstrated ability to multi-task and working closely with team as well as
independently
 A responsible and diligent personality always willing to learn new things
 Managed a variety of banking products such as Savings and Checking
account, Credit Cards ,Life Insurance, Health Insurance, Mutual Funds and
Mortgage
 Computer skills: MS Office (Word, Excel, PowerPoint, Outlook)
 Languages: English, Hindi, Punjabi

ACHIEVEMENTS

 Recognised by the National Sales Head for exceeding account opening target by
130 % (Indusind Bank, 2017)
 Overachieved branch revenue target by 310% through implementing marketing
strategies and cross selling (Indusind Bank, 2016)
 Maintained the top performer position for two consecutive years resulting in being
recognised as Role Model by Regional Head and received two consecutive
outstanding yearly appraisals (Indusind Bank, 2016)
 Received a letter of appreciation from the Zonal Operations Head for achieving best
audit score in the region (ICICI Bank,2014)

WORK HISTORY

Indusind Bank, India Dec’2014- Dec’ 2017

Branch Manager

 Responsible for generating revenue through sales of banking products such as

mortgages, deposits, investments, business loans and credit cards
 Managed daily branch operations, customer service and sales activities and made
process improvements
 Resolved client complaints within turnaround time to ensure customer satisfaction
 Increased the overall productivity of the branch by effective budgeting, eliminating
inefficiencies, capturing growth opportunities and employee training
 Maintained business relationships with existing clients by regular customer
engagement and providing excellent customer service
 Grew client base through referral network and client retention
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 Ensured compliance procedures of the branch were followed and achieved excellent
audit rating for three consecutive years

ICICI Bank, India Feb 2011 – Nov 2014

Deputy Branch Manager (Apr’12-Nov’14)

 Proactively increased client base through networking, business development

activities, and leveraging client referrals
 Served as a first point of contact for SME and retail clients regarding business loans,
personal loans, car loans and mortgage
 Identified clients’ needs, analyzed their risk tolerance and sold Mutual Funds, life
and health insurance
 Achieved bank revenue goals through individual sales and coaching Tellers and
Customer Service Representatives to identify business opportunities and cross sell
 Resolved escalated customer service issues
 Managed all operational functions of the banking center including customer
transactions, sales activities, audit and compliance
 Compiled reports on operating functions, ensuring efficiency and compliance

Customer Service Manager ( Feb’11-Mar’12)

 Recommended suitable investment products (Mutual Funds and Life Insurance) to

meet client goals
 Managed checking and saving accounts and issued certificates of fixed deposit
 Handled customer deliverables: cheque books, debit and credit cards
 Reviewed and verified transactions, including money transfers, deposits and
withdrawals and performed data entry to update client records

EDUCATION

Masters of Business Administration, Manipal University, India 2013

Bachelor of Engineering, Maharishi Dayanand University, India 2008

(All Education evaluated and deemed equivalent by World Education Services in

Canada)

PROFESSIONAL DEVELOPMENT

Investment Funds in Canada (enrolled)

Financial Services Connections, ACCES Employment, Mississauga
AML and KYC, Indian Institute of Banking & Finance
Advanced Credit and Risk Management, ICICI Bank
Compliance, Indusind Bank