Rebuttals

Objection and Rebuttals

Objection:
“Just send me an email” or ”Can you send something in post to read”
Rebuttal:
As you could imagine every customer has different subscription package with
their current cable/satellite TV provider, it depends on personal choices so it’s
very hard understand or choose from generic information.
By asking you a few basic questions we can provide you a tailor made
subscription package that is specific to your needs and you can then make the
best educated decision on how to proceed!
So to advise you on the best suited package, can you confirm…..

Objection:
I have only taken cable subscription in the last few months!
Rebuttal:
Fantastic! How much is your monthly Rental?
Are you getting all the channels that you require?
Are you on Cable television or Satellite Television?
As you are aware that cable television provides you more local programs but
with satellite television you can view notional aired programs as well. When
you choose DirecTV you get the best sports viewing experience as we can offer
you Season ticket for NFL at no extra cost. It cannot be purchased elsewhere.
Moreover, if you sign up today, DirecTV can guarantee the subscription rates
for the period of 2 years. You would not be affected by any price surge during
those 2 years. Isn’t that Wonderful!
I’m going to confirm some basic information and get you through to qualifying
checklist to get you on DirecTV today ok!

Azuretek(c) 2017 Page 1

 Rebuttals

Objection:
I already have cable TV and I am happy with it!
Rebuttal:
It’s good that your cable provider is giving you the best service as per you as
there aren’t many out there that do that!
Can I ask, what do you pay monthly for the cable TV?
Are you getting HD Quality TV with your current provider!
With advancement of the technology the HD television sets are very affordable
and I am sure you will have HD set with you. As you have HD set, its proper
utilization will be when you watch television in high Definition clarity and not
in standard definition. The HD quality is what you observe in movie halls. I am
sure you will agree that you deserve the best and with DirecTV package pricing
it will be equivalent to your current provider.
So what do you say, are you ready to enhance your TV viewing experience to a
digital one!
To advise you on the best suited package, can you confirm….

Objection:
I do not take decision for the Cable TV.
Rebuttal:
It is heartening to know that you take collective decision as a group, it is the
best thing. In my family we also follow this practise. As I am the expert on the
product and know most of the features of the product and also the package,
don’t you think I am better equipped in answering any queries that might
come up.
You can provide their numbers and I will call them with you in conference so
that it can be a collective call.

Azuretek(c) 2017 Page 2

 Rebuttals

(If the customer is adamant in providing the numbers) Alternatively you can
discuss DirecTV offering with them and not if there are any Questions and I will
call you in couple of days and to discuss it.
Better would be if you can provide me a date and time when they can be
available with you and we can get on a call and I can answer to all the queries
in one go.
So, how would you like to proceed?

Objection:
Recently Signed up with Dish Network.
Rebuttal:
That’s great! If you don’t mind;
How long ago did you Switch over to Satellite TV? How is your Viewing
Experience in HD?
Are you aware that if you Sign up with DirecTV today you will get Sunday NFL
ticket for 2017 Season absolutely at no extra cost?
Sunday NFL Ticket for 2017 Season is exclusive to DirecTV and cost around
$300. You cannot get it elsewhere. This will help you in following your
favourite out-of-network team for the complete season.
Moreover we provide you 3 Month free subscription to Premier Channel for
HBO, SHOWTIME, STARZ,CINEMAX costing at least $50 per month
So if you calculate you get $450 worth of free subscription and channels. How
many TV's would you like to sign-up for with DirecTV today

Objection:
I don’t think I can afford one
Rebuttal:
Respectfully, I would beg to differ. You can get a digital television with HD
quality by just opting for the monthly package as low as $50. The installation
and required Hardware will be provided without any extra cost to you. Don’t

Azuretek(c) 2017 Page 3

 Rebuttals

you think it is beneficial in getting the best TV viewing experience for your
loved ones in this amount?

Objection:
I don’t have time to Watch Television
Rebuttal:
Then I am the right person you should speak to. I am sure you miss out on the
television due to busy schedule or work. With DirecTV you can watch live
streaming and all your favourite programs when on the go, all you need is a
stable Internet connection on your handheld devices (iOS, Android). DirecTV
subscription enables you to install its App on your tablet or phone and you can
watch it when free or during travel or when in between meetings. Not only
that you can record your favourite shows using the app to watch them later
when home.

Azuretek(c) 2017 Page 4