Ge™. Rrenshows 20 Rte ts now. . Link in bio a} Rajhesh Mery air r DAY 2 Dry adevan coe PROSHOWS soe e008 ORsie STH - 12TH JAN 20201 IIT MADRAS nexersuveon FiBiders* [oO] Send messageUNIT Total Quality Management — Principles and Practices ; Customer Satisfaction — Total Employee Involvement — Total Production Maintenance — Total Quality Control — Zero Defect - Quality Assurance — Quality Circle — Quality Audit. UNIT IV Quality Function Deployment — Failure Mode and Effect Analysis — Product Life Characteristic Curve — Bath Tub Curve — Reliability Function. UNITY Quality Standards: ISO 9000:2000 — Concepts — Certification Requirements — ISO 9000 in Indian Business Environment - ISO 14000: Concepts and Importance — Six Sigma Certification — Service Quality Measurement. TEXT BOOK 1 Besterfield, D.H., Besterfield-Michna, C., Besterfield-Sacre, Besterfield, G.,Urdhwareshe, Total Quality Management, 3rd Edition, Pearson Education, New Delhi, 2010. 2. Charantimath, P., Total Quality Management, 2nd Edition, Pearson, New Delhi, 2011 8. Evans, J., and Lindsay, W.M., The Management and Control of Quality, 8th Edition, South Western, New York, 2012. REFERENCES 1 Evans, J., Quality Management,Organization and Strategy, 6th Edition,Cengage International, New Delhi, 2014 2. George, M.L., Lean Six Sigma, Tata McGraw-Hill Education, New Dell 2002. 3. Gupta, S. and Valarmathi, Total Quality Management, 2nd Edition, Tata MoGraw-Hill Education Pvt. Ltd.. New Delhi, Subject | Year - VI Semester Total Code Elective ‘of LTP COMPUTERISED STOCK UCM15EOS | EXCHANGE MANAGEMENT 4 (Maximum: 100 marks (Internal: 50 marks; External: 50marks) OBJECTIVES: . To have basic knowledge about stock exchange . To know about the online tradingUNIT - Vv Needs of technology in retail - Importance - Factors affecting the use of technology - Internet retailing - Concept of customer service - Importance of service in retail - Customer service &Retail strategy - Shopping malls in India TEXT BOOKS 1 ‘SwapnaPradhan, (2007) Retailing Management Text and Cases Tata McGraw Hill 2. Suja Nair, (2006) Retail Management, Himalaya Publishing House. REFERENCES Barry Berman, Joel R. Evans, Retail Management - A Strategic Approach, Prentice Hall of India, BaralS.K., S.C. Bihari, (latest edition) Retail Management Text and cases, A.LT.B.S Publishers. ‘Arif Sheikh, Kaneez Fatima, Retail Management, Himalaya Publishi Subject | Ill Year - VI Semester - Elective p | Total Code u of LTP UCM15E07 | TOTAL QUALITY MANAGEMENT | 3 | 1 | 0 4 (Maximum: 100 marks (Internal: 50 marks; External: 5Omarks) OBJECTIVES - To make the student understand about Total quality management : To give in depth knowledge about the Six Sigma : To lear the basic concepts of ISO 9000:2000 . To understand the service quality measurement, UNIT I Introduction: Concept of Quality — Dimensions of Quality - Evolution of Total Quality — Frameworks for Quality —ISO 9000 — Comparison of Various Frameworks. Issues of Quality: Quality Cost - Customer Supplier relationships. UNIT I Tools and Techniques: Design Tools — Quality Planning Tools — Continuous Improvement Tools - 5S and Kaizen— Lean Concept. Six Sigma: Concepts — Steps and Tools — Define, Measure, Analyse, Improve and Control (DMAIC) Methodology of Six Sigma Implementation.