COLLEGE OF HEALTH AND HUMAN SERVICES

SCHOOL OF HEALTH SCIENCES

HLAD - 310-001; Admin Health Care Orgs; CRN # 51355
Summer 2017

Instructor: Alice F. Blackmore, J.D.

Class Day: Monday, Wednesday

Class Time: 5:30 pm - 8:20 pm

Classroom: EMU Ypsilanti; Marshal 203

Office Hours: By appointment. I am fairly flexible if I have a few days notice.

E-mail: ablackmo@emich.edu [Best means of communication]

Course Description: This course presents a theoretical approach to the medical care system
that allows the consideration of the key problems and issues such as DRG-based prospective
payment, alternative delivery systems, and cost-quality tradeoffs.

Recommended Text:
White, K.R. & Griffith, J. R. (2010). The Well-Managed Healthcare Organization, 8th Ed. Health
Administration Press. ISBN 978-1567937213

Teaching Methods: Lecture, classroom discussions, in-class activities, guest and student
presentations. Classroom discussion and debate are essential to this course. Students are
expected to attend all sessions, read assigned materials in advance and be fully prepared to
contribute to class discussions and activities each week.

Course Objectives: Upon successfully completing this course, the student will be able to:
1. Evaluate foundational characteristics of highly successful healthcare organizations.
2. Compare the key attributes and organizational impact of transformational management
and evidence-based management.
3. Assess various management strategies and activities that lead to high performance.
4. Discover the role of governance in leading strategic decision-making.
5. Compare the roles and functions of clinical professionals, including physicians, nurses,
and clinical support teams that contribute to clinical excellence.
6. Examine the services and activities needed to support and maintain communication of
mission-critical information via knowledge management.
7. Recognize the significance of human capital as an essential strategic initiative.
8. Appraise the needs of the environment of care in support of organizational performance,
quality, and safety.
9. Interpret key financial and accounting functions that determine operational
effectiveness.
10. Utilize managerial epidemiology to facilitate internal and external benchmarking and
identifying performance improvement opportunities.
11. Evaluate marketing functions used to identify, evaluate, and respond to stakeholder
needs.

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COURSE POLICIES
In this class students learn about management concepts and their application in the
professional work environment. In establishing a learning environment consistent with these
professional values and behaviors, the professor will operate the classroom in accordance with
the following policies.

Participation
Students are expected to CONTRIBUTE TO IN-CLASS DISCUSSIONS of chapters, readings,
lecture material and cases by exhibiting an understanding and articulate analysis of the
information presented.

 Students are expected to attend each class session. Moreover, each student is expected
to actively participate in class discussions. Class participation will be evaluated using
the following criteria and will be recorded after each class session [See participation
grading below].

 One or more of the class activities may require outside preparation prior to class
facilitating participation.

Assignments
 Assignments must be submitted at the beginning of class, unless otherwise directed.
 All written assignments must be word-processor generated AND stapled
 Hand written papers will not be accepted
 Late assignments are not accepted.
 There is no make-up for missed examinations. For university sanctioned events or
documented extenuating circumstances (medical emergency, death in the family), the
professor retains the discretion to modify this policy.
 There are no individually negotiated extra credit projects or re-writes.

NOTE: students are encouraged to keep ALL graded, returned assignments to compare
their points earned against the points posted in the course Gradebook. Students have
one week from the date their work is returned to resolve any discrepancies.

Attendance
Attendance is critical for success in this class. If you are going to miss class, inform the
professor in advance.
 Students have one unexcused absence.
 Students are to arrive to class on time. Late arrivals are disruptive to the professor and
to the class. Plan accordingly to allow for travel time, traffic, etc. Two late classes equals
one absence.
 Missing more than two classes will affect your participation grade.

Classroom Professionalism
The classroom is intended to promote learning, interpersonal respect, and professionalism.
Students who interrupt class via inappropriate language or distracting behaviors, including
cell phones (calls OR texting), verbal abuse or disrespect of another, disruptive or aggressive
behavior, will lose participation points for that session and/or may be asked to leave class.
This could also result in disciplinary action per EMU academic and student conduct policies.

Grading Components - Students are evaluated based on the following assessments:

Discussion Participation (20%)

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Class will be divided into 8 working groups. Each chapter includes a set of discussion
questions to consider as you are reading through the chapter. Each group member will
prepare a thorough response to one of the questions to facilitate the broader discussion of the
chapter and its implications by the entire class. Individual student preparation is to include
references to material in the text and at least one additional outside source [e.g. article in the
NY Times or Wall Street Journal, peer-reviewed journal, health policy, position paper, etc.].
Scoring of participation points is at the discretion of the professor.

++Excellent participation Consistently contributed significantly to discussion with well-

developed ideas and comments; additional references and sources are introduced in the
discussion.
+Good participation. Contributed to most discussions with relevant ideas and comments
offered.
+/-Fair participation Listened actively to discussion with occasional contribution to
discussions.
- Minimal Participation. Attends class and listens to discussion with no active
contribution of ideas or comments

Examinations [80%]
There will be two 90-minute exams to measure individual understanding and application of
management concepts presented in the text, assigned readings, class discussions, cases and
other presentations. Exams may include multiple choice, short answer, and essay questions.

Grading Scale
Grade Percentage
A 93%-100%
A- 90%-92%
B+ 88%-89%
B 83% - 87%
B- 80% - 82%
C+ 78%-79%
C 73%-77%
C- 70% - 72%
D+ 68% - 69%
D 63% - 67%
D- 60% - 62%
F <60%

UNIVERSITY POLICIES

Reasonable Accommodation
It is my goal that this class be an accessible and welcoming experience for all students,
including those with disabilities that may impact learning in this class. If you believe you are
entitled to a reasonable accommodation because of a recognized disability, you must first
register with the student Disability Resource Center (240 Student Center; 734-487-2470;
drc@emich.edu) prior to contacting the instructor. The instructor cannot make a
determination on reasonable accommodation unless prior authorization is obtained. This
should ideally be completed prior to the class start date or as soon as possible after the start
of class.

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If anyone believes s/he may have trouble participating or effectively demonstrating learning in
this course for other reasons, please meet with me (with or without a Disability Resource
Center (DRC) accommodation letter) to discuss reasonable options or adjustments. During our
discussion, I may suggest the possibility/necessity of your contacting the DRC to talk about
academic accommodations.

NOTE: You are welcome to talk to me at any point in the semester about such issues, but it is
always best if we can talk at least one week prior to the need for special consideration.

Religious Holidays
Eastern Michigan University recognizes the right of students to observe religious holidays
without penalty to the student. Instructors will work with students to make reasonable
accommodations when classes are missed for these reasons (see Board of Regents Policy
6.2.5). Students who plan to miss class in observance of holidays should provide advance
notice in writing or via email to their instructors in order to arrange accommodations.

Student and Exchange Visitor Statement (SEVIS)

The Student Exchange Visitor Information System (SEVIS) requires F and J students to report
the following to the Office of International Students (OIS), Student Center within ten (10) days
of the event:
 Changes in your name, local address, major field of study, or source of funding.
 Changes in your degree-completion date
 Changes in your degree-level (ex. Bachelors to Masters)
 Intent to transfer to another school

Prior permission from OIS is needed for the following:

 Dropping ALL courses as well as carrying or dropping BELOW minimum credit hours
 Employment on or off-campus
 Registering for more than one ONLINE course per term (F-visa only)
 Endorsing I-20 or DS-2019 for re-entry into the USA
Failure to report may result in the termination of your SEVIS record and even arrest and
deportation. If you have questions or concerns, contact the OIS at 487-3116, not your
instructor.

Family Educational Rights and Privacy Act (FERPA)

The Family Educational Rights and Privacy Act (FERPA) is a Federal law designated to protect
the privacy of a student’s education records and academic work. The law applies to all schools
and universities which receive funds under an applicable program of the U.S. Department of
Education and is applicable to students at EMU. All files, records, and academic work
completed within this course are considered educational records and are protected under
FERPA. It is your right as a student in this course to expect that any materials you submit in
this course as well as your name and other identifying information will not be viewable by
guests or other individuals permitted access to the course. The exception will be only when
you have given explicit, written, signed consent. Verbal consent or email is insufficient.

Student Writing Support and Resources

The University Writing Center (115 Halle Library; 487-0694) offers one-to-one writing
consulting for both undergraduate and graduate students. Students can make appointments
or drop in between the hours of 10 a.m. and 6 p.m. Mondays through Thursdays and from 11
a.m. to 4 p.m. on Fridays. Students should bring a draft of what they’re working on and their
assignment sheet.
The UWC also offers small group workshops on various topics related to writing (e.g.,
Organizing Your Writing; Incorporating Evidence; Revising Your Writing; Conquering Commas;
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Using APA or MLA). Workshops are offered at different times in the UWC. Visit the UWC page
(http://www.emich.edu/uwc) to see our workshop calendar. To register for a workshop, click
the link from the UWC page for the type of workshop you wish to attend.

The UWC also has several satellite sites across campus. These satellites provide writing
support to students within the various colleges. For more information about our satellite
locations and hours, visit the UWC web site: http://www.emich.edu/uwc.

The Academic Projects Center (116 Halle Library) also offers one-to-one writing consulting for
students, in addition to consulting on research and technology-related issues. The APC is open
11 a.m. to 5 p.m. Mondays through Thursdays for drop-in consultations. Additional
information about the APC can be found at http://www.emich.edu/apc. Students visiting the
Academic Projects Center or any of the satellites of the University Writing Center should also
bring with them a draft of what they’re working on and their assignment sheet.

Tentative Class Schedule

Date Topic, Assigned Readings and/or Assignments

May 3 NO CLASS

May 8 Course Introduction

Chapter 1 – Foundattions of a High Performing HCO

May 10 Chapter 2- Cultural Leadership

Chapter 3 – Operational Leadership

May 15 Chapter 4 – Strategic Leadship – Goverance

Chapter 5 – Foundations of Clinial Performance

May 17 Chapter 6 – The Physican Organization

Chapter 7 – Nursing

May 22 Chapter 8 – Clinical Suppport Services

May 24 MID TERM EXAM

May 29 NO CLASS – Memorial Day

May 31 Chapter 9 – Population Health

June 5 Chapter 11 – Human Resources

June 7 Chapter 12 – Environment of Care

June 12 Chapter 13 – Financial Management

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June 14 Chapter 14 – Internal Consulting

June 19 Chapter 15 – Marketing and Strategy

June 21 FINAL EXAM

Please NOTE: This course outline is subject to revision at the

discretion of the professor.