M I K A L E .

M U H A M M A D
7319 N Rogers Ave | Chicago, IL 60626 | 708.257.3291 | muhammad1133@gmail.com

EDUCATION
Loyola University Quinlan School of Business Chicago, IL May 2019
Bachelor of Business Administration in Marketing

Triton College River Grove, IL May 2017

Associates in Science Degree
Business Administration and Accounting
WORK EXPERIENCE
Groupon Account Manager July 2019—Present
 B2b sales handling over 100 merchants a week assisting with any technical issues and promotions
 Understanding Groupon’s e-commerce platform and relaying information to merchants
 Maintaining an 146% sales average to goal in Q4 of 2019
 Creating marketing and promotional strategies for merchants to improve traffic to local businesses
Quinlan School of Business Communications Intern September 2018—July 2019
 Writing articles for Quinlan website which dealt with alumni, student, and faculty recognitions
 Managing Quinlan social media channels including Facebook, LinkedIn, Twitter, Instagram and more
 Hands-on support for Quinlan’s media relations efforts
 Assisting with periodic auditing of marketing materials
 Search Engine Optimization for Quinlan’s degree pages
Jimmy John’s Gourmet Sandwiches Shift Manager/Store Marketer November 2014—March 2019
 Managing a staff of approximately 3 to 15 employees
 Delegating and responsible for the ordering, receipting, storing, and issuing of all food, labor,
equipment, cleaning, and paper supplies for the shift
 Forecasting sales to ensure proper inventory for daily procedures
 Obtaining feedback from previous catering orders to ensure customer satisfaction and customer
retention
CLIENT PROJECTS
Home Run Inn Pizza Market Expansion to Tampa January 2019 – April 2019
 Developing a marketing plan to expand frozen pizza sales in the Tampa, FL marketplace
 Creating four innovative promotional strategies to aid campaign success
 Researching demographics and well as conduct surveys to find consumer trends in the area

Epic Burger Consumer Research Strategy January 2018– April 2018

 Conducting primary and secondary research to learn about Epic Burger’s consumers
 Generating strategies for Epic Burger to engage consumers on social media
 Presenting our findings to the client and explaining the timeline for the strategies
SKILLS
Skills: Written and Verbal Communication, Quantitative Research, Market Research, Consumer Insight,
Microsoft Offices, SEO, Google Analytics, Survey Writing, Data Analysis, SPSS, Salesforce
COMMUNITY LEADERSHIP & INVOLVEMENT
TRIUMPH Youth/Teen Mentor August 2016 – Present
 Mentoring underprivileged youth in the local community
 Providing a positive influence to aid in developing future successful habits