Name Identifier Name Name

WO Reassignment to Supervisor if WO is in
WFM 002.164 Automatic Work Order handling Queued state for more than 25% of the SLA
Automate Preventive and Planned WOs
WFM 002.034 Automatic Work Order handling scheduling
WFM 002.035 Automatic Work Order handling Precise WO assignment with probable cause
WFM 002.037 Automatic Work Order handling Fault start time in WFM
WFM 002.038 Automatic Work Order handling Preferred engineer during WO upload
WFM 002.039 Automatic Work Order handling Extended Closure Codes fields
WFM 005.146 Manual Work Order handling Create/Yank WO in CMT and WAP

WFM 005.075 Manual Work Order handling Multi Person tasks with multi staging option
WFM 005.077 Manual Work Order handling Manual scheduling
WFM 005.079 Manual Work Order handling Work orders and Engineer search tools.
Spare parts information: SparePartflag,
SparePartNumber, PONumber and Network
WFM 005.081 Manual Work Order handling Number.

WO handling - new features of Click R 8.1.10

[Advanced map featuresPaging in Task
listEnhanced SearchAccessibility
SupportParent Child FiltersNew Zoom in
WFM 005.084 Manual Work Order handling Mode]
Click Scheduler - MapView - Site and FT Home
WFM 006.093 Maps support Base visibility
WFM 006.095 Maps support GPS for Click Mobile Touch

WFM 008.144 Supporting functionality [CATS] WFM CATS Overtime, NA timereporting

Handling Mega resource in WFM in
WFM 008.142 Supporting functionality compliance with 2FA
WFM 008.139 Supporting functionality WFM Field Engineer OverTime reporting
WFM 008.103 Supporting functionality File attachments
WFM 008.106 Supporting functionality SMS/Email language localization
Status reason visibility based on
WFM 008.107 Supporting functionality Customer/Country & WO Status.
WFM 008.109 Supporting functionality SMS Templates
WFM 008.113 Supporting functionality WFM Work Order Check List
WFM 008.118 Supporting functionality Reschedule to same FT
WFM 008.119 Supporting functionality Proof of Site Visit
Photo capture, signature and Bar code
WFM 008.123 Supporting functionality scanner in Click Mobile Touch
WFM 009.132 Reporting WFM Checklist Reports in HDB
WFM 010.133 Integration with Different Interfaces MATE - WFM Integration
Name Selected? Basic configuration Additional configuration Automation Category Process Activity

Yes

Yes
Yes
Yes
Yes
Yes
Yes

Yes
Yes
Yes

Yes

Yes

Yes
Yes

Yes

Yes
Yes
Yes
Yes

Yes
Yes
Yes
Yes
Yes

Yes
Yes
Yes
Impact/Profit Description Release & date FOA Customer Screen Shots Target Group Supported Technologies
 Value Argumentation from customer
Supported Vendors Pain Points Use Case perspective
PostDiagnose RootCause data in WFM Work Creata/Yank WO in CMT and WAP
Orders