Professional Documents
Culture Documents
1. Support for Lows: Mixed ability groups for answering the comprehension questions
2. Support for lows: Peer checking after video activity.
3. Lows will be paired up with highs during the completing of matching activity.
4. 1:1 support, monitoring and back up prompts to lows during all activities.
Teaching and Learning strategies for stretch and challenge (High Learners)
1. Challenging the highs to generate meaningful sentences during IWB activity of sorting the pics.
2. Highs will support Lows while acting out situations using body language
3. Challenge the highs during the speaking activity to generate more sentences without prompts.
Entire lesson is based on “Communication skills” and using appropriate Body language while dealing with
different types of customers
Lesson Activities
Think about an experience in a shop, at college, in a hospital or other health care setting. As a customer
how did you form your first impression? What caused the first impression? (Write 50 words)
Employability Skills (circle if embedded in session)
Enterprise skills
Problem solving; communication; research; teamwork; the world of business; self-led learning; self-reliance; risk-
taking, applying for work; decision making, negotiation; commitment; taking own initiative; accepting the
challenge of new ideas
ICT
Creating and using office applications such as word, spreadsheets, databases, presentation software for: Data and
information collection; searching and selecting, organizing and investigating; redefining; presenting information
Literacy skills
Reading, writing, speaking, listening in: summarizing; analysis; evaluation; making deductions; note-taking,
undertaking independent research; reading journals and trade magazines; planning techniques; use of business
terminology; evaluating from data
Numeracy
Using simple numerical concepts ( + - x / ) in measurement; time; statistics; estimation; averages; analysing results;
interpreting graphs; using and applying number; counting, calculating costs & budgets
Personal skills
Timekeeping, attentiveness, meeting deadlines, communicating, responding to feedback; empathy with others;
supporting others; self-awareness; self-improvement