Department of Decision Sciences & Managerial Economics

CUHK Business School

The Chinese University of Hong Kong

DSME2030 Operations Management

Section A
First Term, 2018 – 2019
Every Thursday 3:30pm-6:15pm
UCC C5

INSTRUCTOR
NAME Prof. GAO, Xiangyu
Office: Room 909, Cheng Yu Tung Building
Phone: 3943 7654
E-mail: xiangyu@cuhk.edu.hk
Office hours: By appointment
TEACHING ASSISTANCE
NAME Mr. ZHONG, zhiheng
Office: Room 951, Cheng Yu Tung Building
Phone: 9586 6975
E-mail: zhongzhiheng@baf.cuhk.edu.hk
Office hours: By appointment
COURSE OBJECTIVE
The objective of this course is to teach students on how the design, operation, and control of
production/operation systems can most effectively produce and/or deliver goods and services to
meet customers' needs. Such knowledge will help business major students to be familiar with
the problems and issues confronting operations managers in real business, and provide them
with language, concepts, insights and tools to deal with these issues in order to gain competitive
advantage through operations.
This course will emphasize applications rather than theories. However, the underlying logic of
the concepts will be examined so that students will understand the principles upon which their
approach is based.

COURSE STUDY OUTCOMES

After completing this course, students should be able to:

1. Understand the roles that Operations Management plays in businesses. You will understand
how Operations contributes to the success of a firm.

2. Understand the goals and objectives of Operations Management. We will discuss key
decisions and trade-offs involved in effectively managing manufacturing and service
operations.

3. Speak the language of Operations Management. You will become familiar with many
special terms and concepts common to OM.

4. Learn OM techniques that are essential to products/services design, operations process

design, management and improvement.

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ASSESSMENT SCHEME

Task nature Description For assessment Weight

of
learning
outcomes

Class participation Participation would be 5%

checked at the beginning
of each session.

Homework There would be 4 1-2-3-4 20%

homework sets for this
course.
Midterm Test 1-2-3-4 30%
This course has a closed-
book midterm exam.
Final Test* 1-2-3-4 45%
This course has a closed-
book final exam.

GRADE DISCRIPTOR

Grade Overall Course

A Outstanding performance on all learning outcomes.
A- Generally outstanding performance on all (or almost all) learning outcomes.
Substantial performance on all learning outcomes, OR high performance on
some learning outcomes which compensates for less satisfactory performance on
B
others, resulting in overall substantial performance.
Satisfactory performance on the majority of learning outcomes, possibly with a
C
few weaknesses.
D Barely satisfactory performance on a number of learning outcomes.
Unsatisfactory performance on a number of learning outcomes, OR failure to
F
meet specified assessment requirements.

TEXTBOOK
Jacobs, and Chase, Operations and Supply Chain Management , 14th Global Edition,
Irwin/McGraw Hill, 2014.
REFERENCE BOOK
1. Chopra, and Meindl, Supply Chain Management, Prentice Hall, 4th Edition, 2009

Course Website
You can find it on the Blackboard.
Use your Student ID and CWEM password to logon the system. You should regularly check
the course website for the latest announcement. The lecture notes will be posted before each
class.

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CLASS PARTICIPATION

"Participation" comprises two parts:

 Attendance, which is important because classes include experiences

and interactions that cannot be duplicated outside of class. The
policy on absences: one is allowed with proper justification, a
second carries a quite significant grade penalty, a third carries a
very significant grade penalty, and four or more will result in failure
in the absence of highly mitigating circumstances.

 In-class contributions, where quality counts much more than

quantity. Your in-class participation should demonstrate that you
have thoroughly assimilated reading and class material, and that
you can relate your experience and knowledge from other courses
to those ideas.

HOMEWORK

Please hand in each homework by the start of the class on the date it is due. Late assignment
will NOT be accepted.
MIDTERM AND FINAL TESTS
The midterm and final tests are closed-book and will test your understanding of operations
management concepts, and your ability to solve operations management problems using what
you learn from class. You can bring a one-page (one side, hand-written) A4 aid sheet. No
individual make-up tests will be offered in this course.

POLICY ON SCHOLASTIC DISHONESTY

The Chinese University of Hong Kong places very high importance on honesty in academic
work submitted by students, and adopts a policy of zero tolerance on cheating and plagiarism.
Any related offence will lead to disciplinary action including termination of studies at the
University. Attention is drawn to University policy and regulations on honesty in academic
work, and to the disciplinary guidelines and procedures applicable to breaches of such policy
and regulations. Details may be found at http://www.cuhk.edu.hk/policy/academichonesty/.

For assignments in the form of a computer-generated document that is principally text-based

and submitted via VeriGuide, the statement, in the form of a receipt, will be issued by the
system upon students' uploading of the soft copy of the assignment. Assignments without the
properly signed declaration will not be graded by teachers. Only the final version of the
assignment should be submitted via VeriGuide.

The submission of a piece of work, or a part of a piece of work, for more than one purpose
(e.g. to satisfy the requirements in two different courses) without declaration to this effect shall
be regarded as having committed undeclared multiple submission. It is common and acceptable
to reuse a turn of phrase or a sentence or two from one’s own work; but wholesale reuse is
problematic. In any case, agreement from the course teacher(s) concerned should be obtained
prior to the submission of the piece of work.

Course Outline:
This is a tentative schedule subject to adjustment as the course progresses.

3
 Week Date Topic

1 Sep.6 Introduction to operations management

2 Sep.13 Strategy

3 Sep.20 Strategic capacity management

4 Sep.27 Service Processes & Waiting line management

5 Oct.4 Service Processes & Waiting line management

6 Oct.11 Production processes

7 Oct.18 Midterm test

8 Oct.25 Inventory management

9 Nov. 1 Inventory management

10 Nov. 8 No class

11 Nov. 15 No class

12 Nov. 22 Location, logistics, and distribution

13 Nov. 29 Demand management and forecasting

14 (make-
Dec. 3 Final test in YIA LT3, 2:30-4:30
up period)