Office Administration Health Services

Semester: Fall 2023

Course Information

Course: Course Code:

Office Procedures and Strategies OFAD 1001
Course Delivery Mode: Details (If Needed):
Online

Instructor Information
Professor’s Name: Aman Arif Email: a.arif@ilac.com

Office Hours: On Appointment Office: On Appointment

Phone: Class Tuesday 12 PM to 3 PM (on zoom)
Times:

General Information
Course Students learn about current office procedures necessary to perform administrative
Description: support functions and explore relevant industry trends. Working through a
combination of practical tasks and processes, students develop a solid foundation in
office administration.

Course Required: Administrative Procedures for the Canadian Office 10th ED.
Resources: (Text) Authors: Kilgour & Rutherford ISBN: 9780135167052
Print or eBook.
Link to order for more information select here

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 Learning Upon completion of this course, the student will have reliably demonstrated the ability
Outcomes: to:
1. Develop techniques to enhance time management and work habits in the
workplace.
2. Recognize strategies for interaction with diverse clients, groups, and teams to
develop effective working relationships and achieve organizational goals.
3. Outline the steps and processes of problem solving while adhering to industry and
organizational requirements.
4. Apply appropriate resources to provide basic support in an office environment.
5. Coordinate information technologies and administration practices;
6. Acknowledge the importance of professional behaviours by adhering to relevant
legislation, standards, and codes of ethics.
7. Select office procedures to maximize efficiency in an office environment;
8. Assist in the organization and coordination of meetings and travel arrangements.

Evaluation
Assignments 45%
Tests/Perfomance Assessments 45%
Project 10%
Type Learning Outcome Marks
1 Assignment 1 2, 5 2%
2 Assignment 2 2,7 3%
3 Assignment 3 1, 4, 8 5%
4 Assignment 4 1, 2, 7 5%
5 Assignment 5 2, 5 5%
6 Test/Performance Asseessment 1 1, 3, 4, 5, 7 20%
7 Assignment 6 1, 4, 5%
8 Assignment 7 4, 5 5%
9 Project 4, 6, 7 10%
10 Assignment 8 1, 3, 4, 5, 6, 7, 7%
11 Assignment 9 6, 8 8%
12 Test/Performance Assessment 2 1, 2, 3, 4, 5, 6, 7, 8 25%
Total 100%

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Schedule of Activities
Week Content/Topic Assessment/Activities

1 Assignment 1 – Introduction Discussion

Overview of course syllabus, outline, and resources Board Post-value = 2%
Introduction Posts in Discussion Board
Chapter-Introduction

2 Chapter 1 Human Relations Assignment 2 value = 3%

3 Chapter 2 Diversity and International Business Relations Assignment 3 value = 5%

4 Chapter 3 Management of Work, Time Assignment 4 value = 5%

5 Assignment 5 value = 5%
Chapter 4 Research and Reference Sources
Workshop
6 Chapter 5 Organization Structure and Office Layout Assignment 6 value = 5%

7 Introduce: Project: Annotated Bibliography - Topic Selection Test/Performance Assessment 1 = 20%

Reading Week – No classes

8 Chapter 6 Front-Line Reception Assignment 7 value = 5%

9 Chapter 7 Office Technology

10 Project Annotated Bibliography Due 10%

Chapter 8 Web Tools and Security
Chapter 10 Project Management

11 Chapter 9 Incoming and Outgoing Mail Assignment 8 Workplace Certificate value

= 7%
12 Chapter 11 Information Management

13 Meetings and Travel Arrangements Overview Assignment 9 value = 8%

14 Course Wrap-up Test/Performance Assessment 2 = 25%

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Additional Information

Late Work
Please ensure you complete and submit your work on time as failure to do so will result in a zero.

Missed Tests
Tests and exams must be written at the time scheduled. Only documented medical/family emergencies
or conflicting religious observance schedules are grounds for special consideration.  Requests for an
adjustment to a prescribed exam or test date must be made before the exam or test date. 

Important Links for Students

Academic Rights and Responsibilities

Academic Honesty

Appeal Process

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