F.

BUSTAMANTE NATIONAL HIGH SCHOOL

TIBUNGCO DAVAO CITY

Third Quarter Examination

GRADE 11-ICT-COMPUTER SYSTEM SERVICING

NAME: _____________________________________SECTION: ________________SCORE:_______

1.MULTIPLE CHOICE. Encircle the best answer.

1. What is the role of health and safety representative in the workplace?

a. To check on whether all workers are complying with the workplace’s OHS & policies and practices.
b. To document the workplace’s OHS and policies and practices.
c. To train and assess all workers in their knowledge of the workplace’s OHS & Policies and practices.
d. To represent the worker’s views and concerns on the workplace’s OHS practices to the employer.

2. Which of the following Occupational Health and Safety tips is NOT True?
a. Cellphones does emit interference and its ok to use it while working in a computer.
b. Do not remove component while is powered up to avoid electric shock.
c. Jewelries must be removed before touching any computer part.
d. Never eat, drink or smoke while working on a computer.

3. What will you do if lightning occurs while assembling a computer?

a. Continue assembling the computer system.
b. Continue to print.
c. Pretend that nothings happen.
d. Stop working to avoid Electrostatic Discharge.

4. How would you avoid overheating of devices?

I. Put additional exhaust fan II. Put heatsink III. Put ventilation IV. Put electric fan

a. I only c. I, II, III

b. I and II d. IV only

5. Which displays viewable images generated by a computer without producing a permanent record?
a. CPU b. Printer c. Memory d. Monitor

6. Which of the following Occupational Health and Safety tips is FALSE?

a. Be sure to mix electronic components and water.
b. Be sure to work on components that are plugged into their power source.
c. Be sure to remove all jewelry when working inside any computer related equipment.
d. Be sure to shut down your computer properly.

7. Kim is asked to keep the peripheral cards or computer memory cards. Where should he keep these cards?
a. In peripherals box or memory box and it should be away from any magnetic device and tool.
b. In motherboard and it should be away from any magnetic device and tool.
c. In power supply and it should be away from any magnetic device and tool.
d. In harddisk and it should be away from any magnetic device and tool.

8. What might be the possible cause if Marlon is assembling a brand new computer but the monitor does not
display any image or character.
a. VGA is connected c. Monitor is connected
b. VGA and power are not connected; monitor is not turned on d. AVR is on

9. Which of the following hardware specifications for a handled-sized computer that runs the Microsoft
Windows Mobile operating system?
a. Home Theater b. Tablet PC c. Laptop d. Workstation

10. Which of the following Occupational Health and Safety tips is NOT True?
a. Always use anti-static wrist trap when working on monitor.
b. Always leave the computer unattended.
c. Always remove the components while computer is powered up.
d. Always use 5’S
11. James is testing the assembled product, he noticed that the product is not working. What might be the
possible causes of this?
a. All peripherals are not connected properly.
b. Devices are properly assembled.
c. Replace the unit to the company
d. The processor is not properly connected.

12. Which of the following options to installing an Operating System in the absence of an internal/external
optical drive?
a. Bootable Flash Drive c. Hard Disk
b. Diskette d. Network

13. Which of the following parts of the system unit that referred to as system board or mainboard?
a. CPU b. Hard Disk c. Motherboard d. Processor

14. Which of the following is NOT an important components of a motherboard?

a. Considered as the main circuit of the computer.
b. Contain the CPU, BIOS, memory storage interfaces, serial and parallel ports, expansion slots
c. Controllers required to control standard peripheral devices
d. To give instructions for the power-on self-test (POST)

15. How many chipsets in the motherboard?

a. 1 b. 2 c. 3 d. 4

16. Which of the following tools that used to drive or fasten negative slotted screws?
a. Flat Screw Driver c. USB
b. Modem D. USB Scanner

17. Which of the following type of slots connects an expansion bus which allows the processor to communicate
with peripheral attached to the adapted card?
a. Expansion Slot b. ISA Slot c. PCI Slot d. AGP Slot

18. Christian observed that the display does not match what she expects to view on the monitor, what maybe
the problem?
I. Cable cord was not properly connected. III. Video Driver was not installed
II. Mismatch of the expansion slot IV. VGD port was not connected to the monitor

a. I only b. I, III, IV c. I, II, III, IV d. IV only

19. What will you do if after installing both the IDE and optical drive you have noticed that only one drive is
working?
a. Check the BIOS Settings c. Check the power
b. Check the cables (IDE/SATA) if connected properly d. Check the VVGA Port

20. Which of the following is NOT included in the group?

a. 24 Port Hub b. LAN Card c. Router d. UPS

21. Leny is assembling a computer, what should she wear to protect her from the Electrostatic discharge
(ESD)?
a. Wear anti-static wrist band c. Wear PPE
b. Wear gloves d. Wear helmet

22. What are the possible causes if the computer system does not boot?
a. Defective HDD c. No Operating System
b. Hard Disk is not connected d. No optical drive

23. What are the possible causes when the computer does not produce any sound from the speaker?
a. Sound driver was not installed; speaker is off and speaker is defective.
b. Sound Drive was not installed; CPU is defective
c. Sound Drive was not installed; memory is defective.
d. Sound Drive was not installed; hard disk is defective

24. Which of the following type of slots that has 8-bit and 16-bit wide bus, and runs at 4.77 mhz?
a. Expansion Slot c. PCI Slot
b. ISA Slot d. AGP Slot
25. Which of the following type of slots is a specification that defines a 32-bit data but interface?
a. Expansion Slot c. PCI Slot
b. ISA Slot d. AGP Slot

26. Which of the following parts of motherboard does NOT belong to the group?
a. Back Panel: USB, LAN, PS2 c. Chipset: Northbridge, Southbridge
b. Connector: IDE, SATA, ATX d. Slot: PCI, AGP, Memory, USB

27. Which of the following connectors is a logical device name used to designate the computer serial ports?
a. LAN Ports c. Serial Port
b. PS (Mouse and Keyboard) d. USB Port

28. Which of the following device used to store data or programs on a temporary or permanent basis for use
in an electronic digital computer?
a. CPU B. Memory Module c. Motherboard d. Printer

29. What device used to complete the computation engine that is fabricated on a single chip?
a. CPU B. Memory Module c. Motherboard d. Printer

30. If RAM is not the cause of buffering the operating program, what may be another cause to solve the
problem?
a. Lan Card c. Video Card
b. Motherboard d. AGP Slot

31. What are the possible causes if the printer is not responding?
I. Printer is not connected III. Printer property set up
II. Printer cable is not working IV. It might be the firewall

a. I & II b. III
b. I,II,III d. I, II, III, IV

32. What device used to connect an onboard floppy drive controller which make the Floppy Disk Drive
operational?
a. IDE Connector c. SATA Controller
b. FDD Connector d. ATX Power Connector

33. Which of the following connectors that is an interface standard for the connection of storage devices such
as hard disk, solid-state drives, and CD-ROM drive in computers?
a. ATX Connector c. SATA Connector
b. FDD Connector d. IDE Connector

34. Which of the following ports is used to connect the straight thru cable?
a. LAN Card b. Server Port c. LAN Port d. USB Port

35. Which of the following slot is True statement?

a. Expansion Slot a type of slot that connects an expansion bud which allows the processor to communicate.
b. Memory Slot commonly refers to the slot in a motherboard were extended memory modules are installed.
c. ISA Slot specification that defines a 32-bit data bus interface.
d. PCI Slot use by expansion card manufacturers.

36. Which of the following type of slot that is a high-speed point to point channel for attaching a graphics card
to a computer’s motherboard, primarily to assist in the acceleration of 3D computer graphics?
a. Expansion Slot c. PCI Slot
b. ISA Slot d. AGP Slot

37. Which of the following devices gives power to CMOS so that the BIOS setting is retain when the PC is
turned off?
a. BIOS b. CMOS C. Chipset d. OS

38. Which of the following devices connect and plug the NIC port to the main networking hardware together?
a. Multi Tester b. NIC C. RJ 45 d. USB

39. Which of the following device allows a given computer to share data or otherwise a device which let
computers exchange information/
a. Hub b. Modem c. OS D. Printer
40. What would you advise a client who wants to improve the computer’s built-in video card?
I. Buy separate video card III. insert expansion slot
II. increase processor IV. increase RAM
a. I & II b. I, II, III c. IV only d. I, II, III, IV

41. Which of the following cables is used to network the two computer units?
I. Crossover Cable III. Fiber Optic
II. Straight thru Cable IV. Keystone jack

a. I & II b. I only c. III & IV d. IV

42. Which of the following connector is a computer bus primarily designed for transfer of data between a
computer and storage devices?
a. IDE Connector c. SATA Controller
b. FDD Connector d. ATX Power Connector

43. Which of the following parts of the motherboard has a 4-pin serial cable bus that allows up to 127 plug-n-
play computer peripherals?
a. USN Port b. Serial Port c. Parallel Port d. PS2 Port

44. Which of the following is True statement about motherboard?

a. LPT Port or Parallel port has a 25 pin port. c. PS2 Port has 6 port
b. Serial port has 9-pin port. d. USB Port has 3 pin port

45. Which of the following chipsets are True statements?

I. Northbridge links the CPU to very high speed devices.
II. Northbridge links main memory and graphics controllers.
III. Southbridge connects to lower-speed peripheral buses.
IV. Southbridge contains some on chip integrated peripherals.

a. I & II b. III & IV c. I & II d. I, II, III, IV

46. What are the possible causes if the printer is not responding?
I. Printer is not connected III. Printer property set up
II. Printer cable is not working IV. It might be the firewall

a. I & II b. III
b. I,II,III d. I, II, III, IV

47. What would you recommend to secure the policies of the server?
I. Set up the DHCP III. Set up Security Policy
II. Set up the Group Policy IV. Set up Server IP address and Domain
a. I only b. II & III c. III & IV D. I, II, III, IV

48. What would be your suggestion in order to come up with a strong admin password?
a. Letter Only c. Combination of Numbers and letters
b. Combination of Special Number, letters and numbers d. Numbers only

49. How could you determine the problem if the shared folder could not be accessed?
a. Installation of Drivers c. Network Problem
b. Installation of the OS d. Defective motherboard

50. What might be the possible causes when the computer does not produce any sound from the speaker?
a. Sound driver was not installed; speaker is off and speaker is defective
b. Sound driver was not installed; CPU is defective
c. Sound driver was not installed; memory is defective
d. Sound driver was not installed; HARD DISK is defective

Goodluck & Godbless!

 F. BUSTAMANTE NATIONAL HIGH SCHOOL
TIBUNGCO DAVAO CITY

Fourth Quarter Examination

GRADE 12-ICT-COMPUTER SYSTEM SERVICING

NAME: ________________________________________SECTION: ________________SCORE:_______

1.MULTIPLE CHOICE. Encircle the best answer.

1.Which of the following command tool used for monitoring Active Directory and provides functionality such as
performing connectivity and replication tests?
a. DCDIAG b. DHCP c. DXDIAG d. OS

2. What kind of cable are you going to use if you want to network the two computer units?
a. Cross Over Cable c. Fiber Optic
b. Straight thru Cable d. Router

3. What will you do when you accidentally spilled water on your computer?
a. Continue what you’re doing.
b. Turn off the computer and dried the wet part.
c. Turn on the computer and use it.
d. Remove any accessories on the computer.

4. How will you avoid overheating of devices such as CPU, or any other devices that produces more heat?
a. Need to add memory module.
b. Provide additional heatsink to absorb heat
c. Put ventilation or put additional exhaust fan
d. Need to add video card

5. What would you recommend to secure the policies of the server?

I. Set up the DHCP III. Set up Security Policy
II. Set up the Group Policy IV. Set up Server IP address and Domain
b. I only b. II & III c. III & IV D. I, II, III, IV

6. What are the possible causes if the printer is not responding?

I. Printer is not connected III. Printer property set up
II. Printer cable is not working IV. It might be the firewall

c. I & II b. III
d. I,II,III d. I, II, III, IV

7. What type of software can (also called end-user programs) include such things as database programs, word
processors, Web browsers and spreadsheets?
a. System Software b. Application Software c. Operating software d. Windows 8

8. Which of the following is the best describes of the Operating system?

a. An Operating System is the software that tells a computer how to operate.
b. OS is an abbreviation for the word Operating System
c. Operating System controls hardware, executes programs, manages tasks and resources.
d. Operating System provides the user with an interface to the computer.

9. How will you check and what instrument will you use to determine whether the power supply is providing
enough voltage output?
a. IDE B. LAN Tester c. Multi Tester d. Power Supply

10. What might be the possible cause if Kharra is assembling a brand new computer but the monitor does not
display any image or character.
I. VGA is connected III. Monitor is connected
II. VGA and power are not connected; monitor is not turned on IV. AVR is on

a. I only b. II, III c. III, IV d. I, II, III, IV

11. What would be your suggestion in order to come up with a strong admin password?
a. Letter Only c. Combination of Numbers and letters
b. Combination of Special Number, letters and numbers d. Numbers only
12. What changes would you make to solve the problem if the RAM is not the cause of No power-up of the
computer?
a. Hard disk b. Motherboard c. Optical Drive d. Power supply

13. Which of the types of screw driver will you use for small screws usually found in Compaq AND Apple
Computers?
a. Flat Screw driver c. Stars Screw Driver
b. Philip Screw Driver d. Multi tester

14. Which of the following possible cause if the computer system does not boot?
a. Defective HDD c. No OS
b. Hard Disk is not defective d. No BIOS set up

15. How would you apply to test the connectivity of the network after configuring the network interface card?
a. To type CMD c. To type PINH
b. To type DXDIAG d. To type PING command to test the connectivity

16. What evidence can you find to access server located far from the client computer which you are
troubleshooting?
I. Use ping command III. Use remote desktop connection application.
II. Use cmd IV. Use pig command with -t
a. I only b. I & II c. I,II,III d. I, II, III, IV

17. How could you determine the problem if the shared folder could not be accessed?
a. Installation of Drivers c. Network Problem
b. Installation of the OS d. Defective motherboard

18. What would happen if the computer cannot connect to each other and having no connection if the network
is using static IP Addresses?
a. Maybe conflict of IP Address c. Maybe has different DNS Server
b. Maybe has different subnet mask d. Maybe has different Alternative DNS Server

19. Which of the following cables used for Straight thru cable?
a. T568A b. T586A c. T568B d. T586B

20. What might be the possible causes when the computer does not produce any sound from the speaker?
a. Sound driver was not installed; speaker is off and speaker is defective
b. Sound driver was not installed; CPU is defective
c. Sound driver was not installed; memory is defective
d. Sound driver was not installed; HARD DISK is defective

21. What will you do if suddenly there is light or storm that occurs while assembling a computer?
a. Continue assembling the computer system.
b. Continue to print.
c. Pretend that nothings happen.
d. Stop working to avoid ESD.

22. Which of the problems of the computer does not recognize a bootable flash drive?
I. It might be the USB Port is disable.
II. It might be the flash drive is not recognized because of the OS
III. It might be the flash drive is defective
IV. It might be the flash drive is need to reformat.

a. I, II, III, IV b. IV only c. III, II d, I, II

23. What is your opinion in avoiding overheating of devices such as CPU, or any other devices that produces
more heat?
a. Put additional exhaust fan c. Put higher speed of the Memory
b. Put extra CPU d. Put expansion slot

24. Jomar is asked to keep the peripheral cards or computer memory cards. Where should he keep these
cards?
a. In peripheral box or memory box and it should away from any magnetic devices and tools
b. In motherboard and it should away from any magnetic devices and tools
c. In power supply and it should away from any magnetic devices and tools
d. In Hard Disk and it should away from any magnetic devices and tools
25. What term is used to define on or more IP subnets that are connected by the fast links?
a. cmd b. ping c. Site or node d. dxdiag

26. What type of cable you are going to use to connect PC to PC network?
a. Cross Over b. UTP c. Ping d. LAN Tester

27. What do you call the computer software which is configured before installing the OS?
a. BIOS (Basic Input/ output System) c. Operating System
b. Internet Protocol d. Remote Desktop

28. Marlou is assembling a computer, what should he wear to protect him from the Electrostatic discharge
(ESD)?
a. Wear anti-static wrist band c. Wear Personal Protective Equipment
b. Wear gloves d. Wear helmet

29. What are the functions of the Network Operating System?

I. Computer operating system that is designed primarily to support workstation and personal computer.
II. Computer network operating system provides printer sharing, common file system and database sharing,
application sharing.
III. Computer operating system has not the ability to manage a network name directory, security, and other
housekeeping aspects of a network.
IV. Computer operating system designed for the sole purpose of supporting workstations, database sharing,
application sharing and file and printer access sharing among multiple computers in a network.

a. I, II b. III, IV c. I only d. I, II, IV

30. Which of the following comprises parts of motherboard?
a. Back Panel: USB, Serial Port, LAN port, Chipset c. Slot: Memory Slot, AGP, PCI, Northbridge
b. Connector: ATX 24 pin, IDE, SATA , FDD d. Front Panel: Switch, HDD LED, PLED, CPU

31. What should you configure on the BIOS when you are going to install operating system using an optical
media?
a. Boot Option (First Boot should be in optical drive)
b. Boot Option (First Boot should be in HDD)
c. Boot Option (First Boot should be in Generic Flash Drive)
d. Boot Option (First Boot should be in SATA)

32. What would you do after installing peripheral devices such as sound card?
a. Install driver printer c. Install peripheral device drivers and test the device
b. Install motherboard d. Install optical drive

33. What option can you give to install an OS in the absence of an internal/ external optical drive?
a. Bootable Flash Drive c. Hard Disk
b. Diskette d. Network

34. What do you call a bootable disk that contains a full Usable OS?
a. Diskette c. Flash Drive
b. CD/DVD d. Network

35. Base on the rules, what type of network would you suggest to your client who wants to network more
than 100 computers?
a. Client c. Server
b. Local Area Network d. PC to PC

36. Which of the following types of network would you recommend if your client has only few computer units?
a. Host c. Server and client
b. Peer to peer d. Remote Desktop

37. After checking the cable with the LAN tester, and tester indicates that the output of the two ends
swapped; pin one goes to pin three from the other end, and pin two goes to pin six on the other end, what
does it signify?
a. Cross Over Cable c. Peer to Peer
b. Networking d. Straight thru cable
38. In order for computers to network, what are the things you are going to set or configure?
a. DHCP c. IP Address and Subnet Mask
b. Domain d. Workgroup
39. What will you do if you want to transfer file/files into another computer? How do you share a folder name
TESDA in Drive C?
a. Go to drive C, locate TESDA folder, right click TESDA Folder then click properties click sharing tab then click
share.
b. Go to drive C, locate TESDA folder, right click TESDA Folder then click properties click security tab then click
share.
c. Go to drive C, locate TESDA folder, right click TESDA Folder then click properties click Tools tab then click
share.
d. Go to drive C, locate TESDA folder, right click TESDA Folder then click properties click hardware tab then
click share.

40. You set up a network where each computer acts as a client and server and in which each user shares
other’s resources, including printers. What do you call this set up?
a. Client/Server c. OS Server
b. OS Client d. Peer to Peer

41. Which of the following parts of the of computer system is the main printed circuit board (PCB) in a
computer and computer’s central communications backbone connectivity point?
a. Motherboard b. Optical drive c. Hard Disk d. Power Supply

42. Which of the tool used to measure the voltage, current and resistance?
a. Long Nose Pliers b. Multi Tester c. Soldering Iron d. Flash Drive

43. Which of the following types of slots refers to the slot in a motherboard were the extended memory
modules are installed?
a. ATX Connector b. IDE Connector c. Memory Slot d. CPU

44. Which of the following types of network used to serve a small number of people located in a small
geographical space?
a. LAN b. WAN c. MAN d. PC to PC

45. Which of the following is an example of Network Operating System?

a. Windows 7 b. Windows 8 c. Windows Server 2008 R2 d. Windows 10

46. Which of the following types of Back Panel of Motherboard used for sounds output?
a. Audio Port b. LAN Port c. USB Port d. Serial Port

47. Which of the following types of Front Panel is used during hard disk activity?
a. PLED b. HDD Led c. Switch d. Reset

48. Which of the following safety tips is FALSE statement?

a. Clean dust from your computer. c. Do not update the Operating System
b. Clean up the cabling. d. Run antivirus and spyware scans regularly

49. Which of the following statement is NOT correct in computer server?

I. Server is an instance of a computer program that accepts and responds to requests made by another
program.
II. Servers are used to manage network resources.
III. Servers are committed to a specific task, often referred to as dedicated.
IV. Server is a computer used in a network and which provides a service to a client.

a. I b. II, III c. I, III d. I, II, III, IV

50. Which of the following statement is NOT correct?

a. Antivirus software are programs that help protect your computer
b. Antivirus software is an important tool to help prevent such attacks
c. Antivirus software’s are programs that help protect your computer against most viruses, worms, Trojan
horses, and other unwanted invaders that can make your computer "sick." Viruses, worms, and the like often
perform malicious acts, such as deleting files, accessing personal data, or using your computer to attack other
computers.
d. Antivirus is a program that can’t protects your computer system from viruses, worms, rootkits, botnets, and
other online threats.

Goodluck and Godbless!

 F. BUSTAMANTE NATIONAL HIGH SCHOOL
TIBUNGCO DAVAO CITY

2nd Quarter Examination

GRADE 12-ICT-COMPUTER SYSTEM SERVICING

NAME: ________________________________________SECTION: ________________SCORE: _______

1.MULTIPLE CHOICE. Encircle the best answer.

1.Which of the following tool used to test the network connection to know the status of the network?

a. TCP/IP b. DHCP c. CMD d. PING

2. Microsoft Security Essential is an example of?

a. Hardware b. software c. ubuntu files d. linux software

3. windows 7 and windows server is an example of?

a. Ubuntu os b. linux os c. windows os d. windows apps

4. Jun wants to pass national assessment of TESDA in CSS NC II, what should he do?

a. Install os b. assemble PC c. practice networking d. a to c

5. Mario wants to configure router, what should his first thing to do?

a. Reset the router b. check the pc TCP/IP c. check the router’s manual d. change routers TCP/IP

6. hardware device that converts data into a format suitable for a transmission medium so that it can be
transmitted from computer to computer

a. router b. modem c. ethernet switch d. keystone jack

7. networking device that forwards data packets between computer networks.

a. router b. ethernet switch c. modem d. keystone jack

8. Mario wants to install windows 7 to remove some viruses in his pc. to install os what should his first step to do?

a. go to bios and first boot the network b. press f12 to select bootable device c. boot the CD/DVD

9. What tool/apps should you use when USB flash drive need to load OS?

a. ms office b. drivers pack c. windows 7 d. power iso

10. create bootable USB drive is an option to

a. create CD/DVD bootable disc b. create network bootable os c. create bootable flash drive

11. a set of programs that manage computer hardware resources and provide common services for application
software
a. rufus b. power ISO c. operating system d. application software

12. is a form of computer memory that can be read and changed in any order, typically used to store
working data and machine code
a. BIOS b. RAM c. HDD d. Cache

13. is a type of non-volatile memory used to store data.

a. BIOS b. HDD c. ROM d. cache

14. device that makes a persistent representation of graphics or text on paper
a. scanner b. printer c. bar code reader d. biometric
15.